The Cross Keys
8.2

Excellent

175 Guest reviews

8.2
Excellent
175 Verified Reviews
Read all reviews
Cleanliness8.2/10
Service8.4/10
Comfort8.0/10
Condition7.8/10
Neighborhood8.0/10
Amenities7.6/10

20 High Street, Frome, United Kingdom. See map

Free WiFi
Parking available
Dining services
Non-smoking
Breakfast available (surcharge)
Number of restaurants - 1
Free self parking
Number of bars/lounges - 1
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Hotel Description

Located in Frome, The Cross Keys is a 5-minute drive from Southwick Country Park and 6 minutes from Farleigh Hungerford Castle. This property is 8.7 mi (14 km) from Longleat Safari and Adventure Park and 9.1 mi (14.6 km) from Longleat. Make yourself at home in one of the 3 guestrooms. Free self parking is available onsite.

Hotel policies

No elevators

Check-in from: 5:30 PM
Check-in by: 7:00 PM
Check-out by: 10:00 AM

Important information

Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards
Optional fees
  • Pet fee: GBP 10.0 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Non-smoking

Other

Breakfast available (surcharge)

Number of restaurants - 1

Free self parking

Number of bars/lounges - 1

Hotel reviews

8.2
Excellent175 Verified Reviews
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Cleanliness8.2/10
Service8.4/10
Comfort8.0/10
Condition7.8/10
Neighborhood8.0/10
Amenities7.6/10
10/10
Exceptional
Paula, 11 Apr 2025
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Lovely place to stay - comfortable, clean rooms and everything we needed. The little booklet in the room with places to get breakfast, local walks and local taxi numbers was also a nice touch. A reallly pleasant place.

10/10
Exceptional
Khurram, 02 Apr 2025
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Great Customer service & very friendly staff

10/10
Exceptional
John, 23 Mar 2025
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Nice, friendly staff,

10/10
Exceptional
Terence, 13 Mar 2025
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The Cross Keys

Utterly fantastic location & venue. Friendly staff, and good food. The room was very well kept.

10/10
Exceptional
Jamie, 29 Nov 2024
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Perfect stay

10/10
Exceptional
Khurram, 14 Nov 2024
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Excellent

Great Service & very Helpful Staff, Clean & comfortable bed, clean bathroom

10/10
Exceptional
Rebecca, 24 Sep 2024
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Lovely clean and spacious room. Perfect for what we needed with the option to eat in the pub. The bar staff were really friendly. Looking to book again for December

10/10
Exceptional
adrian, 23 Sep 2024
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Excellent, beautifully decorated and very friendly staff. Recommended.

8/10
Excellent
Ian, 01 Sep 2024
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Enjoyable stay, will revisit next time it’s on route.

8/10
Excellent
Ruth, 10 Aug 2024
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Excellent service in restaurant, friendly, cosy accommodation.👍

8/10
Excellent
Mats, 28 Jul 2024
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Just what you need after a long day!

Fairly large room, big and comfy bed (quite soft mattress, but not too soft even when I like a firm mattress). Slept like a log (whcih isn't always the case when I'm staying in a "new" palce). No bath-tub, but nice big shower-head.

10/10
Exceptional
Rebecca, 21 Jul 2024
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Very friendly and helpful people.

10/10
Exceptional
Victoria, 25 Jun 2024
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Super room with beams and super high ceiling. Modern en-suite with the added touch of Faith in Nature hair and body wash. Lovely touches of trinkets and comfy couch pillows to make it homely and plush. Definitely will stay again. Thank you 😊

10/10
Exceptional
matt, 18 Jun 2024
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One night stay

Perfect stay for a short notice trip. Nice sized room, clean and comfortable. Check in was easy. Was a monday night when pub closes earlier so peaceful from abut 9.30pm and nice ambiance in the pub before that.

10/10
Exceptional
Martin, 14 Jun 2024
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Great country pub hotel

Country pub with rooms. Room was comfortable and clean and bed was fine. The food in the pub was superb with a great selection of locally sourced produce and the beer was fantastic. Staff were extremely friendly and helpful. Alas they don’t do breakfast so had to travel away. Lovely place for 1 night

10/10
Exceptional
Nauzet, 13 Jun 2024
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Don’t think twice!

Pristine clean, wonderfully decorated, spacious, comfortable, warm and cosy! beautiful village!

10/10
Exceptional
Allison, 09 Jun 2024
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Cross keys

Lovely hotel with doacious bedrooms excellent products and the food was the best we've tasted in a long time. The owners were very welcoming and the locals were friendly. Not much to do in the village but a lovely stop over. Would definitely reccommend

10/10
Exceptional
andrew, 31 May 2024
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Cross keys, 👌

Great hotel/venue. Room are spotless and comfortable. I arrived before check in and then back later in the evening. Staff are fantastic and went the extra mile 👌 10/10

8/10
Excellent
Jonathan, 10 Apr 2024
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Nice spacious room

Nice size room, bed comfy but noise from the bar was extremely loud until around 11.30pm and I couldn’t hear the TV

10/10
Exceptional
Qian, 01 Apr 2024
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Nice staff, beautiful room with very cozy decoration, and they're also using the Faith In Nature grapefruit Shampoo which made the whole journey feel like back home. Would definitely recommend it to others.

2/10
Poor
Sophie, 18 Mar 2024
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Poor customer service

No hot water in shower. Reported to staff who confirmed we could have a refund but never refunded us after multiple tries to contact them

10/10
Exceptional
Sajid, 12 Feb 2024
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Great place to stay if in countrysides

6/10
Fair
Adam, 06 Jan 2024
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Could be better.. could be lovely.

The bar is very quaint with a lovely atmosphere and good selection of beers. The room was well presented but no big light, only lamps. Although this gives a soft atmosphere it was very difficult to get ready for a New Year’s Eve ball with such poor lighting. The communication was terrible prior to booking. Phoned and was told to email, emailed without a reply, rephoned snd was told to email.. I asked if I could book the New Year’s Day meal and was told they weren’t sure if there was space.. I was told someone would be in touch to confirm either way.. I didn’t receive a call. If you can put up with this poor communication and dark room then you’ll probably have a lovely time.

10/10
Exceptional
William, 02 Dec 2023
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The room was really nice and it was perfect for an evening in Bath and a visit to Frome. And Rode was lovely too.

10/10
Exceptional
Alfonzo, 20 Sep 2023
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Very clean and very welcoming. Will recommend to friends that need a place to stay near Bath. Fantastic location.

10/10
Exceptional
Tracy, 19 Sep 2023
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What can I say outstanding from the room to the restaurant, food was beautiful and brilliant value for money would definitely stay again

10/10
Exceptional
andrew, 31 Aug 2023
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Cross Keys

Great value, rooms are great and overall 10/10. One tiny criticism would be no breakfast availability however I should have checked upfront. Definitely use again 👍🙏

4/10
Poor
Brian, 08 Aug 2023
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The food was poor and badly cooked. The pork chops were pork shoulder and were tough. The mattress was not "hotel standard ". The serving staff were pleasant but inexperienced.

10/10
Exceptional
Stephen, 01 Aug 2023
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Very nice room particularly for the price

8/10
Excellent
Chona, 15 Jul 2023
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Parking space a bit full since it's a restaurant as well, but can park on road side which is a walking distance and just moved car when it's clear, which was not really a problem for me. Good restaurant and food, good room with ensuite and with comfy bed. Only stayed overnight. Definitely will choose them in the future

10/10
Exceptional
Janice, 05 Jun 2023
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Clean and cosy. Great food. Near good dog walk

10/10
Exceptional
Vicky, 08 May 2023
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Lovely place, friendly staff and beds really comfy

6/10
Fair
Samantha, 06 Apr 2023
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An ok stay

Very pretty place, but didn’t seem very welcoming of guests. We had dirty glasses in the room and there was a bitten nail on bedside table when we arrived. Room two is right above a smoking shelter so there is a smell. The bed had two stacked mattresses so was very very soft. However, it served its purpose for our stay to see Bath/ Longleat and Stonehenge for mine and my twins 30th Birthday. On the Monday (day of arrival) we were advised the pub was closed but it would open the following evening, there was no mention of needing to book, and was advised when we went in the pub that “they couldn’t really take anymore people” (there was only 2 tables in at this time). On departure we were told to just leave the keys in the room and depart, which we did.

8/10
Excellent
mark, 04 Dec 2022
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outstanding cuisine

10/10
Exceptional
Victoria, 06 Nov 2022
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Attended an event in Frome and chose here to stay. It was a short taxi ride away but we had beautiful rooms, well equipped and very comfortable. The decoration and attention to detail in the bedrooms were amazing. Very quick and friendly check in.

10/10
Exceptional
ann, 03 Jul 2022
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Family atmosphere by all - very welcoming - rooms lovely

10/10
Exceptional
Tatiana, 05 Jun 2022
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W had a great stay here -lovely pub with tasty food, great service and very comfortable room! Thank you!

4/10
Poor
Ian, 19 May 2022
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Poor service from Hotel.con

The restaurant is not open on a Monday. And they can’t not provide breakfast. Hotel.com website that that breakfast was available at an extra cost and the restaurant was open. Hotels.com help on this was no help. No apology. Rubbish service!

10/10
Exceptional
ALAN, 13 May 2022
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Very good value for money. Good food served by very pleasant staff

10/10
Exceptional
Tracey, 21 Apr 2022
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Great location but bit run down in places. Ideal for a city stayover

10/10
Exceptional
Verified traveler, 13 Apr 2022
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Perfect for a one night stop over after a family party.

10/10
Exceptional
Tony, 26 Mar 2022
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Brilliant

Room was amazing, home made burger was the nuts and the staff were excellent

10/10
Exceptional
Neil, 28 Feb 2022
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A lovely room at a great price located in the courtyard of a nice little pub. The staff were friendly and welcoming.

10/10
Exceptional
Chris, 29 Nov 2021
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The pub is a lovely little place in a very beautiful part of the world. Easy check in and was everything my wife and I needed. Food in the pub is very good and so was the local ale. Had a great break 10/10

10/10
Exceptional
Stephanie, 16 Sep 2021
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Large, comfortable room. Excellent evening meal.

10/10
Exceptional
Charlotte, 31 Aug 2021
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Beautiful location. Lovely hosts. Fantastic restaurant and the hotel room Itself had everything you need for a lovely stay. Would highly recommend

10/10
Exceptional
mark, 31 Aug 2021
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My Review

Could not be more pleased with everything at the Cross Keys 10 out of 10

10/10
Exceptional
Aleksandra, 24 Jul 2021
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Heavenly

Did not expect it to be so cozy and truly amazing and friendly staff and people who really wanted to know how our day was . Very clean, all the small details and touches made it so warm and felt like home not in a hotel and the food was amazing. I usrge you to visit and support this place

10/10
Exceptional
Verified traveler, 04 Jul 2021
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4/10
Poor
Verified traveler, 30 Oct 2020
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Below average standard reflected in price

The room was a little shabby, large plaster area on wall which hadn't been painted, butterfly and spider on window, no door on wardrobe, only one set of towels (there were 2 guests which had been stipulated on booking), no bath mat, there was dirt and dust gathered all around the outside of the base of the shower, no milk to go with the tea & coffee facilities, no breakfast available (the booking stated that this would need to be ascertained on arrival). The upside was that the room was warm despite the corridor leading up to it being cold. The staff in the restaurant were a little inexperienced and it took me a while to get their attention to request the bill.

4/10
Poor
Verified traveler, 26 Oct 2020
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On first inspection the room seemed nice. Unfortunately you could see the bed has been a problem previously as logs were placed underneath to keep the slats in place. General cleanliness let the room down as I feel with a bit more tlc, it could be so much better. Could do with decorating to give a better vibe. I couldn’t fault the pub and it’s food, such a shame about the accommodation

8/10
Excellent
Ged, 04 Oct 2020
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Great place to stay

8/10
Excellent
jillie, 03 Oct 2020
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Room was ok but a bit cold, bed comfy. Downside was no milk or powdered milk to go with the tea or coffee and second morning shower ran cold.

10/10
Exceptional
John, 26 Aug 2020
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lovely pub with character and good food.

Friendly service and tasty well presented dinners. The room had some recent plaster repair work but was very comfortable, clean and spacious. We enjoyed our stay and would be happy to return.

2/10
Poor
Verified traveler, 24 Aug 2020
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A PLACE TO AVOID

Firstly, the manager tried to authorise my bank card and cancel my booking two days before I was due to arrive. The room looked like it needed cleaning, the shower was grubby and the fixtures looked tired & old, also the window would not close and the hot tap was constantly running and would not turn off. We decided to eat here because we had a very long journey. However, the service was very poor, they gave our table reservation to someone else and asked if we would share a table with other people, the food was poor quality and mostly inedible. I tried to speak to the manager regarding all of these issues but she was very disagreable to anythink I had to say and basically treated me as an unwanted complaining customer. Definatley avoid this B&B.

4/10
Poor
Georgina, 18 Feb 2020
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Won't stay again!! The worst noisy place ever

The room was nice enough although in need of a bit better care, the bathroom shower is quite grubby and stank of bleach, there's part of the wall unpainted. The bed was comfortable and good space in the room. However the worst part of the stay was the total and utter lack of respect on the noise level. We were put in a room closest to the bar and on a Sunday night we didn't expect there to be a party/brawl going on in the pub. There were loads bangs like things being thrown around, shouting and cheering, loud music and it was honestly just horrendous. For this reason I wouldn't stay there again. No one was there on check out to give a key to either or to tell them of our unpleasant experience.

10/10
Exceptional
Verified traveler, 16 Sep 2019
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Lovely building, the room could be improved decoratively but would definitely stay again, meal was 1st class. Bed was very comfortable.

8/10
Excellent
Verified traveler, 08 Sep 2019
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Weekend

The breakfast was delicious and friendly staff

10/10
Exceptional
Verified traveler, 04 Sep 2019
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lovely place and people

Lovely little pub with very welcoming people and the locals are also very friendly food was amazing I will definitely be going back to stay in the future

10/10
Exceptional
E, 04 Sep 2019
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Really lovely stay. Very welcoming, friendly and helpful. The food was great and the staff offered good advice on local places to go and eat too. The room was comfortable and a good size.

4/10
Poor
Verified traveler, 29 Aug 2019
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Cheap and cheerful, sadly disappointing

Nice quiet location, however underwhelming , room tried and dated, decor needs updating , holes in the walls, evidence of water ingress, a bit passed its sell by date , positives cheap , quite location Chose to eat out so cant comment on the food

4/10
Poor
dawn, 19 Aug 2019
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No milk in the room so went to the bar to get some and had it given in a flask. In the morning went to make a coffee, no mugs. Tried to make a coffee in the flask and when I poured it out (into a glass) black scum was floating in it. Didn’t have a shower as it was full, and I mean full, of black hairs! However, bed was wonderfully comfy and I had a great sleep and the room was massive.

6/10
Fair
Paul, 15 Aug 2019
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the tap was runnimg allnight toilet water running all night shower when used water over bathroom floor tv remote needs battery but the bed was very comfy & linen clean needs a couple of chairs either side of bed as only bed to sit on nice old pub

6/10
Fair
Verified traveler, 04 Aug 2019
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The staff were extremely friendly and make you feel welcome. The rooms are really outdated and need updating. The food was OK but more choice would be better.

8/10
Excellent
Laura, 03 Aug 2019
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Five star food and service

The location is lovely as is the historic building itself. The staff were efficient, smiley and friendly. Food was excellent - five star quality - and the room large and airy. Will definitely book again when im back for work trip.

8/10
Excellent
Verified traveler, 01 Aug 2019
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Very nice pub, food was great and the staff were friendly

8/10
Excellent
Verified traveler, 01 Aug 2019
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The staff were very helpful and friendly .the food was excellent .it was very nice and quiet area i would defenetly stay there again

8/10
Excellent
Verified traveler, 22 Jul 2019
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This was a lovely friendly place. Breakfast was awesome. Admittedly there were a few attention to details that could be looked at and fixed, ie toilet trickled and cold tap didn’t turn off. But wasn’t really a problem for staying there, it was a clean bed, spacious rooms and everything you needed for a stay, so I was very happy. Would definitely stay again. We stayed as we went to longleat house and safari park. About 15 minute drive, so perfect and good price too compared to others around the longleat area. The pub and outdoor area was beautiful too. If your a critic and expect complete perfection, complete peace and quiet, perfect decor and not a spec of dust then don’t stay here. If you are happy for value for money and having general comforts and genuinely friendly staff, this is the one for you. Thank you to the staff there. We had a comfy stay.

6/10
Fair
Verified traveler, 03 Jul 2019
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No food on Mondays. Meals only Ok on other days. Rooms Ok for budget Hotel

8/10
Excellent
Verified traveler, 01 Jul 2019
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The food was fabulous. Everything food wise was just perfect so we overlooked the slightly grotty room. Staff very friendly and the village beautiful. When the rooms are updated, as I'm sure they will be in time, this pub will be a gem

8/10
Excellent
Verified traveler, 30 Jun 2019
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Excellent meals in the pub, really friendly and helpful staff.

10/10
Exceptional
Verified traveler, 22 Apr 2019
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Great service and friendly staff. Wonderful food. Large room.

4/10
Poor
ALAN, 13 Apr 2019
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Mixed feelings

The room would have been ok, the bed was comfortable but there were some issues. A previous review, from 2018, refers to some minor holes in the wall and some mould around the base of the shower and halfway up the tiles. It was there still. The plumbing had a problem when the loo was flushed making a loud humming noise lasting quite a while plus loo seat would not stay up, not really good for a guy! Again there had been a review referring to issues with the loo. The meal was also a mixed bag. my wife ordered the tartiflette which looked or tasted nothing like a tartiflette. it tasted more like a cheese and onion quiche. There wasn't any gammon and didn't taste any potato either. The price I feel was over the top as this dish only came with a few green beans and nothing else. my wife was still quite hungry afterwards. The wine list that was printed off was not accurate we ordered what the list had down as an Australian sauvingnon blanc.My wife actually said the name of the wine sounded Mexican/Chilean rather than Australian. when the wine arrived it was as we suspected a Chilean. which tasted quite cheap. we wish we had ate elsewhere.

4/10
Poor
Verified traveler, 09 Mar 2019
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Lovely old pub in a nice village. Try the coffee shop on the post office. No chef available in the evening to cook food. Fixtures an fittings look at big tired.

10/10
Exceptional
James, 01 Feb 2019
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Lovely Inn in a nice village

Stayed for 3 nights as house hunting in the area. Need to be aware that check-in not until 5.30pm because the pub was not open. Check-in at the bar with friendly staff. The room was in a separate block form the main pub - with own keys for main entrance and room so no issue with getting back on other days when the pub was closed. Left very early on final day so left keys in the room. Room was spacious and clean ... though there was a little noise from the pub when it was open. It didn't bother me but could be a consideration for others. The pub was a cracking "local" with lots of space to eat and drink. The food was reasonable pub food. All in a fantastic room for the price I paid in a nice pub in a nice village. Don't expect hotel service - it's a pub - but if you're ok with that I'd recommend it and certainly would stay again.

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