Shanaya Residence Ocean View Kata

5.6

Poor

15 Guest reviews

5.6

Poor

15 Verified Reviews

Read all reviews

Cleanliness6.0/10

Service5.4/10

Comfort6.6/10

Condition6.0/10

Neighborhood6.0/10

Amenities2.0/10

Everything was falling apart. The sheets the bathroom were dirty. The bed felt like we were sleeping on top of a rock worse experience and hotel ever

Too far from town, had to get taxis all the time.

No restaurant, so had to get taxi into town to eat. Power points didn't work and we couldn't get TV to work. No hot water in kitchen. The staff were very helpful at all times.

Great place!! Great view and rooms!!

Great place to stay!! We had a small issue walking up the hill to our room but they upgraded us to a suite next to the road. The rooms are super nice and clean. Had a great view and pool!! It's a great place to relax and no one complain even when we got a bit loud. Our suite had a kitchen and living room. So we ended up saving money cooking and hosting friends. Thanks again for the great suite!!

Bed and breakfast located on a steep hill

- our room was in the top floor -had to carry heavy luggage up and down over 4 flights and then walk up a steep hill - no hotel staff to help with luggage -no elevators - AIr conditioning goes off when you leave the room - once you re- enter, air conditioning goes on and takes at least 2 hours to cool room -no cups to drink coffee

The apartment was beautiful and comfortable , the area is a little far from the beach but it’s ok.

the little things that let you down

While the hotel does have a great view at sunset, it's the little things that let it down. We found the staff to be generally rude and unhelpful. There was 2 glasses in the room for a family of 4. The beds were made, but sheets not changed in a 10 day trip. The air-conditioning did not work in the living room. There were days where towels were not exchanged, or exchanged and not replaced - leaving us with no towels. All of this was brought up with management, who didn't seem to be concerned or willing to offer any help or assistance.There is also a 2km walk into Kata, which is hilly and on a busy road.

Good location relaxing. I can recommend for those who wants to relax and privacy in their place.

The pictures are old and not the room you get

The view is fantastic, the pools in complex lovely. The room however was not the one advertised on expedia. The bed while lovely new king size is rock hard. We had no towels in room until evening of day 2. We had NO hot water for whole 10 day stay. The hotel reception were no help at all - we complained first 4 days about hot water but gave up asking, they were not interested. We contacted Expedia with no response. One day we had NO water at all. One day we had drains coming up in our bathroom sink. We had to keep plugs in both sinks to stop the terrible smell coming into the room. We continued to stay as had no choice having already paid. We got out every day to explore the island but swimming each day you look forward to a warm shower at the end of the day, so very disappointed with lack of response from hotel staff or expedia.

The images online suggested this was a class hotel

The reality upon checkin was we were told our room was no longer available, the night porter indicated this happens all the time, the next day the operations Manager indicated another 3 arrivals were due the next day and they would also not have a room they had booked

ไกลจากสถานที่ท่องเที่ยวและด้านบริการไม่ดีไม่แนะนำไห้ไปพักที่นี่ครับ

2 Schlafzimmer und Wohnzimmer mit riesigem Balkon und super Aussicht

ห้องใหญ่ เหมาะกับการมาสังสรรหมู่เพื่อน และครอบครัว

แต่หลอดไฟมีปัญหา จนทไม่เปลี่ยนให้ตั้งแต่ก่อนเข้าพัก ห้องดูเก่า เครื่องใช้ไฟฟ้าสภาพไม่ค่อยดีเท่าไหร่ แต่ห้องพักใหญ่ ทำเลที่พักเป็นอาคารอยู่บนเนินที่ชันมาก การเดินทางเข้าพักค่อนข้างลำบาก

Välj annat hotell

Helt ok lägenhet som vi bodde i men det var nog allt. Finns ett område runt med flera hotell och bilderna på hotels är från dem. Ligger inte där det är utmärkt på kartan utan en bit till upp för backen vilken gör det jobbigt att ta sig dit utan bil/moped. Väntade länge på incheckning, ingen som helt service utan du får lösa allt själv.