Serenity Authentic Glamping Tulum
8.6

Excellent

198 Guest reviews

8.6
Excellent
198 Verified Reviews
Read all reviews
Cleanliness9.4/10
Service8.8/10
Comfort9.0/10
Condition9.0/10
Neighborhood8.2/10
Amenities8.4/10

Carretera Federal Mz 21 Lote 18-4, Xpu-Ha, Mexico, United Mexican States. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
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Hotel Description

With a stay at Serenity Authentic Glamping Tulum in Xpu-Ha, you'll be by the sea, within a 15-minute drive of Akumal Beach and Ecopark Kantun Chi. This beach hotel is 12.3 mi (19.8 km) from Xplor Theme Park and 12.8 mi (20.6 km) from Xcaret Eco Theme Park. Make yourself at home in one of the 30 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Children not allowed

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: 11:00 PM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 2 years old and younger are not permitted at this property.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Airport shuttle fee: USD 120 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Entertainment

Smoking areas

Other

Concierge services

Airport transportation (surcharge)

Coffee/tea in common areas

Laundry facilities

Arcade/game room

Garden

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Front desk (limited hours)

Full-service spa

Designated smoking areas

Number of restaurants - 2

Free reception

Number of outdoor pools - 1

Snack bar/deli

Bicycle rentals on site

Free self parking

Number of bars/lounges - 2

Airport transportation - drop-off (surcharge)

Pool sun loungers

Terrace

Mosquito nets

Wheelchair accessible – no

Hotel reviews

8.6
Excellent198 Verified Reviews
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Cleanliness9.4/10
Service8.8/10
Comfort9.0/10
Condition9.0/10
Neighborhood8.2/10
Amenities8.4/10
10/10
Exceptional
Benjamin, 24 Mar 2025
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Lovely feel, grounds and staff plus a pretty stretch of beach. Earplugs are provided for road noise which seemed minor except aroun 5am.

10/10
Exceptional
Seungwoo, 15 Mar 2025
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Very good

8/10
Excellent
Susan, 12 Mar 2025
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Our room could not have been better. It exceeded my expectation. The restaurant was a disappointment. I'm an early riser and waiting until 8:00am for coffee was inconvenient. Also the breakfast menu was limited and not great.

10/10
Exceptional
Noah, 02 Mar 2025
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Awesome beach super close and walking distance to Cenote Minotaur

10/10
Exceptional
Patrick, 13 Feb 2025
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Much nicer than expected!

So much nicer than expected! Grounds are gorgeous and lots of very thoughtful details through the walkways to the “rooms” we really enjoyed and would come back for sure.

10/10
Exceptional
Olena, 31 Jan 2025
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Love this place. Will come back

10/10
Exceptional
Estefania, 15 Dec 2024
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Had a great time

2/10
Poor
Grant, 01 Dec 2024
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Do not stay here

My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.

8/10
Excellent
Jose, 29 Jun 2024
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Very nice experience for Glamping.

8/10
Excellent
Ryall, 02 Jun 2024
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Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!

6/10
Fair
Robin, 07 May 2024
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I booked a room for 4 people and found out about extra charges when I arrived. The price on expedia is different than the property. I was disappointed when I could not change my expedia reservation to get a discounted rate for additional people.

8/10
Excellent
Ryall, 09 Mar 2024
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Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!

8/10
Excellent
Jonathan, 03 Mar 2024
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Great experience to feel free, close to the beach whici is ideal for the kids

10/10
Exceptional
Estefania, 16 Jan 2024
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We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!

2/10
Poor
Jeffrey, 16 Nov 2023
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They weren’t upfront about their cancellation policies. My unit had a dirty bathroom & the shower drain didn’t drain properly & smelled.

8/10
Excellent
Arthur, 21 Oct 2023
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Nice tropical space. Will be better when all the area construction is finished.

10/10
Exceptional
Analizeth, 16 Sep 2023
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Great service. Staff amazing, helpful

10/10
Exceptional
Lauren, 23 Jun 2023
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I was only able to stay for one night, but I wish I could have stayed longer! The tent and grounds were GORGEOUS!! It was exactly what I needed for a quiet, relaxing stay. I could have laid in that hammock all day <3 I'll be back for sure!

10/10
Exceptional
Ryall, 06 May 2023
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Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!

4/10
Poor
Daniela daniel, 02 May 2023
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There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring

4/10
Poor
Christopher, 14 Apr 2023
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Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals

6/10
Fair
Michael, 17 Mar 2023
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Glamping camping

The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.

10/10
Exceptional
Maria Guadalupe Aldape, 04 Mar 2023
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.

10/10
Exceptional
Pamela, 27 Feb 2023
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We loved the quaintness!

10/10
Exceptional
Chelsea, 18 Jan 2023
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We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!

10/10
Exceptional
Ellen Gilsenan, 05 Jan 2023
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I loved my stay here - it was so peaceful. The staff are lovely and the food was decent! You're so close to the beach which is glorious and, I was told by multiple travellers, much nicer than Tulum and Cancun. I had the best time, thanks to the Serenity staff for looking after me so well :)

10/10
Exceptional
Tyronna B, 03 Dec 2022
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I LOVED IT !!! :) I still did not get a refund for my car rental though .

2/10
Poor
Nancy m, 28 Nov 2022
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They close the doors early and don’t have staff to open the gates

10/10
Exceptional
Susan, 14 Oct 2022
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Beatifull

10/10
Exceptional
Guadalue, 25 Sep 2022
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I liked property

10/10
Exceptional
Nidzfar Julkarnain, 31 Aug 2022
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Staff excellent, price not really expensive , accessible to beach , you can also use public transport if you want to go to playa de Carmen where you can go to Cozumel and swimming pool very good

8/10
Excellent
Pedro, 08 Aug 2022
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Peaceful location

10/10
Exceptional
Stella, 10 Jun 2022
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It was a very nice place, had a excellent experience will return soon. Alex from reception is a very good employee. Pedro was a very good waiter, Abrao was a very good bartender as well.

10/10
Exceptional
Benjamin, 28 May 2022
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Beautiful getaway

Such a beautiful experience. Sure it was a tent but with running water and an Air conditioner. Couldn’t beat it. Little walk to the beach, but so gorgeous. Very safe and secure too

4/10
Poor
Kianoush, 20 Apr 2022
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The property is made with camping fabric! Yes you heard it right! And when you don’t feel safe to stay there after the first night even when Expedia accepts to refund your money, the management office won’t! It’s understandable considering it’s hard for them to find customers for them with that condition!!!

8/10
Excellent
Juan, 18 Apr 2022
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Very comfortable, a nice beach at walking distance and the food is tasty

10/10
Exceptional
Julia, 14 Feb 2022
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We had a wonderful stay and hoping to come back soon

8/10
Excellent
Elena, 14 Feb 2022
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Interesting place. We stayed for one night to enjoy a different experience in the tent. Friendly staff, cute place, but it’s not in the beach. You’d need to take a walk to get to the beach. You can still hear the hwy at night since but they provide earplugs in case you have a problem sleeping

10/10
Exceptional
Philip, 13 Feb 2022
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Nicer than a Hotel

Awesome! Best Glamping Ever. Tents are nicer than most hotels. Go there and see for yourself, It made me want to build one of these myself

10/10
Exceptional
Peter D., 08 Feb 2022
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Loved it

We will come back. Everyone was so kind, food was great, the place was so relaxing. It was paradise

10/10
Exceptional
Jacquellene, 16 Jan 2022
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Perfect getaway! Food, staff, accommodations! Everything was just perfect! Great beach club and lots of fun!!

10/10
Exceptional
Marni, 09 Jan 2022
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Glamping Experience

Staff was fantastic. So helpful and accommodating! We loved the glamping experience and distance from the beach.

8/10
Excellent
Tyricia, 04 Jan 2022
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The beach club was a handy addition. I wish more staff was bilingual.

10/10
Exceptional
Jessie, 22 Nov 2021
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We (2 girlfriends and me) had an amazing stay here at Serenity!!!! Staff were soo friendly and engaging and helpful and sweet. Beach club surpassed all the adjacent beach lounges. Felt cared for, safe and so comfortable. Our second hotel also fell through and we just returned to Serenity because we felt so good there. Tent accommodations were beautiful, luxurious feeling and really well cleaned. We had massive beds, a/c, pool and spa right nearby. My only criticisms were that the Serenity dinner menu was limited and Americanized and did not change. So, since we were 20-30 minutes taxi drive from Playa del Carmen we didn’t eat as much ‘local’ cuisine as we would have liked. Next time, would plan more ‘in town’ dinners, but the beach club always delivered drinks, guac and ceviche that won me over.

2/10
Poor
silvana, 17 Nov 2021
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Horrid! Basically, slept in a tent in the humid jungle. Lighting is poor. Tents are very close: we heard our neighbours, who partied late. Still have welts from insect bites. Food is poor quality. LOUD techno music blaring on their speakers at the beach. Management is smug. STAY AWAY.

10/10
Exceptional
Abigail, 04 Nov 2021
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Beautiful place. A bit close to the road so you could hear the construction work at night.

8/10
Excellent
Denise, 06 Oct 2021
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We booked one night to experience “glamping”. The tent was beautiful, ac worked great and the romantic atmosphere was delightful. Staff was friendly and very helpful.

8/10
Excellent
Desiree, 06 May 2021
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Unique experience

This place is very unique and makes you feel so peaceful it’s almost a little scary at first (esp if it’s your first time in mexico) it’s basically mid jungle with hardly anything around but the scenery is gorgeous and it’s so relaxing. The tents are very spacious and comfortable and separated from each other so well you cannot hear noise from neighbors. The beach is amazing of course but the food they serve is just ok, especially the free “breakfast” it’s simply a tiny hard croissant and some fruit with no flavor... but regardless it’s free and there’s options some miles away (5-10). there’s not much to do here but relax and enjoy the beach which is nice if that’s your purpose. I would come back again when their beach clubs are open but i do recommend!

8/10
Excellent
David, 09 Mar 2021
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Glamping

It was a great experience and seemed like a cool place. Great locations just a 5 min. walk to a beautiful beach. Nice beach club but due to COVID many things at the hotel seems unavailable or closed. The beach club closed at 5 or 6pm. Not so easy to find, especially since a lot of construction on the main highway. Overall a place I’d stay again.

10/10
Exceptional
Martin, 19 Jan 2021
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Jan 2021

Excellent stay. Second time. Only blip was no hot water on our last day. All good. Loved having breakfast on the beach option this time.

8/10
Excellent
David, 18 Jan 2021
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A very nice experience.

We had a very nice day at the serenity clamping tent community. Due to Covid they were at very low capacity and some of the offerings were not available. The tents were very clean and the property was very calm and inviting. The walk to the beach was about five minutes away. The restaurant at the quiet beach was very adequate. We would definitely recommend this place and would come back again. The staff was very helpful as well. I would recommend going to the website to learn more about the status of the property. It was great and we would go again for sure.

8/10
Excellent
Verified traveler, 17 Jan 2021
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Great hotel that could be perfect with some tweaks

The hotel and experience are very unique. It is a very cool concept, and the pictures are accurate. It really has a Tulum type feel and the property is very relaxing and feels like you’re in a jungle. The tents are a good size, clean and comfortable, with a big comfortable bed. With a few small changes this hotel could really be a special place. I have really only one issue about the property itself, and then some complaints about the beach club which is technically separate, but really an extension of the property: Me and another couple got placed in two tents on the edge of the property against the metal fence. I am not sure if we just got very unlucky due to a few windy days and two particularly bad tents, but our tents were UNBEARABLY loud from the tent canvas slapping around the frame. All 4 of us could not sleep at all, and the other couple ended up moving tents. They moved to one of the interior tents, and they told me it was a significant improvement. Unless this is fixed, I would highly reccomend staying away from the tents along the metal fence. With respect to the beach club - It is a bit crowded with the beds and tables, and is not that much space. The food was actually surprisingly good, maybe the best meal we had in over 7 days, but the service was terrible. Generally the service is slow in Mexico, but here it was particularly bad, and they would just not come by to take our order, and then once you ordered the food would take forever.

10/10
Exceptional
JoseLuis, 12 Jan 2021
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I loved the theme of camp the sound of nature the beds on the beach with good service

10/10
Exceptional
Brian, 05 Jan 2021
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Glamping at it's finest

Stunning site with impeccably clean facilities, especially considering this is glamping. Would definitely stay again. It is a 1 hour drive from Tulum so don't expect any convenience as far as location is concerned. I will also say that the service down at the beach club was a bit of a mess, 20 minute wait just to get a beer. But that was something that was congruent across everywhere in Tulum. Everyone is running around as if there are super busy with 100 customers when there are only 5... Maybe the city grew faster than the service was ready for.

10/10
Exceptional
Jonas, 28 Dec 2020
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Very much enjoyed our stay

We stayed here for 2 nights! Amazing tenta and camping area and the beach is fantastic. Food/breakfast at the beach club was really good. We also used the jacuzzi outside the tent which was great but the water did unfortunately not get as warm as you may want. But still pleasurable.

10/10
Exceptional
Joana, 08 Dec 2020
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It’s very nice glamping comfortable great breakfast area by the beach. Make sure to take repellent mosquitoes and keep you mosquito door closed and you be fine👍

8/10
Excellent
Cindy, 23 Feb 2020
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This property is very beautiful and peaceful, beds are comfortable. Breakfast service is very good, Isamar is so sweet. Food is just okay. My biggest disappointment was the beach club, it took them some days until 11 in the morning to set up and they paid more attention to serving the non guest who rented the chairs.

8/10
Excellent
Verified traveler, 04 Feb 2020
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There was no hot water for the tubs. That was the only disappointing part of our stay. Great romantic getaway!

10/10
Exceptional
Verified traveler, 11 Jan 2020
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Amazing experience!!

Or stay here was spectacular! My boyfriend and I were celebrating his birthday and Julio at the front desk went above and beyond to make it the most memorable experience for us! The only negative things about the experience was that it was cold out and there was no heat so the nights were really cold. Also the fire pits in the common courtyard were not working which was a little disappointing since it was cold. The sheets didn't smell clean but this could be due to the organic products the the resort uses. I would most certainly stay here again in warmer season. We had an amazing experience with the service we received as well as the unique nature of the resort.

6/10
Fair
Verified traveler, 05 Jan 2020
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Nice room, skip the F&B

The tented rooms are great - well designed, spacious, clean and well air conditioned. It is fairly loud but people are quite respectful with a noise ban after 9pm (remember - you’re on a tent so there’s really no sound proofing). Great for spotting iguanas in the morning! The service however at the restaurant and the beach was extremely slow - they forgot drinks on more than one occasion and the food was mediocre at best with a very minimal (albeit complimentary) breakfast. Come for the nice room, great deal on beach access but skip the onsite food and drinks.

10/10
Exceptional
Verified traveler, 14 Aug 2019
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Loved our stay here. All the staff were fantastic in the reception, restaurant & beach club. The resort is very nicely set out, would recommend.

10/10
Exceptional
James, 07 May 2019
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The Serenity tent camp was a wonderful and unique experience. Basically a nice comfortable hotel room in a tent. The attention to detail was excellent from the hostesses to the maids, everyone provided the kind of service you would expect from a high end hotel.

10/10
Exceptional
Jade, 22 Mar 2019
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This property was exactly as described and more! I had never been GLAMPING before and was sceptical to leave my resort to venture over for a night, but i am entirely glad i listened to my boyfriend. The grounds and tent were immaculate. The tranquility and serenity along with the service and quality of food makes this hidden gem a must stay for anyone looking for that zen out of the box mexico travel destination. Xpuha beach is the most picturesque beach and is my second time returningi almost dont want to blog about it, but it is also a must experience! Miltons service is so wonderful along with every single staff member gave exceptional service! We Will return!!! Jade L

10/10
Exceptional
Monica, 22 Mar 2019
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Highest Recommendation.

I fell is love with Serenity - everyone that works there were amazing. Some of the best customer service I have seen. I plan on returning and have recommended it to everyone I know. I want to thank all that work there for an amazing week of relaxation.

10/10
Exceptional
Milan, 21 Mar 2019
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Comfort in natural surroundings. Everything is so calm and relaxed, disturbed only by the birds and their sounds. All of the stuff were ready to help, Astrid and Dennys on reception, Montse and Ivan also. Just perfect

10/10
Exceptional
Ellen, 17 Mar 2019
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Serenity Camp is one of the most lovely locations on the Maya Riviera if you are looking for a hotel that is not typical. It is calm, relaxing, in a beautiful wooded setting with a five minute walk to a private part of the beach at Xpu-Ha. We stayed in the Harmony Triple the first three nights and then needed to move to the Harmony Double. Both of these tents have gorgeous beds, natural bath products, excellent room care and ample towels.....and A/C, if needed. The pool was a perfect way to end the day at the beach. I suggest that you book your room with breakfast included because it is wonderful!...a full buffet AND eggs or pancakes from the kitchen. I also suggest you try to have your lunch at the hotel restaurant on the beach where the choices are more varied. Dinner has an Asian flare. The food is good, but there is no Mayan cuisine offered. We had numerous dinners at Serenity and enjoyed them. The service is also exceptional. All of the staff members were delightful, especially the hotel manager and food service staff. I plan to return to Serenity next year!

8/10
Excellent
Chris, 06 Feb 2019
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Nice

Nice place to stay in a generally lush setting near the beach. Comfortable rooms, good bed, aircon (in a tent). Looked a bit like they were still landscaping the surroundings to our room, we saw better ones. Staff were generally good. Restaurant ok but food nothing special. Beach club was quite good, beers for 35 pesos, pretty reasonable for that sort of environment. All in all a decent stay. Not cheap but that whole area isn’t anymore.

10/10
Exceptional
Verified traveler, 06 Feb 2019
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This was the perfect place to spend an evening before we moved onto the the town on our itinerary. The accommodations were lovely, the grounds beautiful, the food was fantastic, and the staff was friendly. We weren't there long enough to enjoy the beach club, but I did take quick walk down to the water in the morning and it looked great. We will definitely be back!

6/10
Fair
Verified traveler, 17 Jan 2019
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We booked a room with two beds and when we arrived we were given a room with only one bed. The staff said they had no other rooms available. After a night it was clear there were quite a few empty cabins

10/10
Exceptional
Verified traveler, 13 Jan 2019
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Very nice property and staff were friendly and helpful! I would stay here again

8/10
Excellent
Verified traveler, 18 Dec 2018
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Our room was beautiful. We were amazed at the cozy beds and hammock in the front. There were parrots in the tree next door. The beach was beautiful. A few things that were strange. We were given 2 cheap plastic hotel cards to trade in for beach towels. We were told they were $20 each if they were lost. That seemed really excessive for two cheap plastic cards. Then the beach staff lost the cards, and we were told that the waiter would have to pay $40 of his own money for losing the cards. I wasn't ok with that. Thank god that the cards were located, and the front desk staff was really nice about it. I'm still not ok with treating workers like that. $40 USD is a lot of money for a Mexican waiter. Overall, it was a beautiful property and great stay.

8/10
Excellent
Elizabeth, 04 Aug 2018
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Luxury is the word for these Eco-Tents!

Great service from all staff! Lovely and tranquil Eastern Zen vibe. Luxury is the word if you see “tent” think large spacious beautiful room, lovely bath, air conditioned, and lovely decor. Area has turtle rescue project. Be sure to go out with them. This general area in Riviera Maya has much to see, do, and explore. We went in July....beware it is hot, humid, and buggy. The yoga room is musty, flooring not great. They could use a second fan in the other side of the open air restaurant. Love the iguanas that visit you at the tables! Beautiful pool though we didn’t use it, lovely and peaceful, Overall great stay. Again staff is excellent!

10/10
Exceptional
MR P M, 22 May 2018
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Great beach, pool and cocktails

We had a fantastic experience enjoying the beach, pool, comfortable room and well priced beer and cocktails (roughly 50/120 pesos). The buffet breakfast for 200 pesos was a bit uninspired but decent. The dinner menu isn’t quite Mexican but not as bad as previous reviews suggest. We did have a lovely time and the guacamole and cerviche were delicious. There are dinner options on the beach but it did mean eating at 6pm. We paid 80 pesos each on the collectivo back to Cancun through Carmen (40/40) from the main road about 5 mins from reception which was easiest. A private taxi to Cancun was gonna be 1700 pesos. Wifi throughout the camp area and beach club.

8/10
Excellent
Verified traveler, 19 Mar 2018
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Our stay was very enjoyable. The location is a bit away from restaurants or local activities by foot and the beach area could have been kept a little better and had food options. The room and grounds were very beautiful and done well. We really enjoyed the stay overall.

8/10
Excellent
Verified traveler, 18 Feb 2018
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Great place to relax

The tents was awesome and this place is great to relax. Staff service was fantastic. However, only good food at this place was the ceviche. I recommend going to Puerto Aventura for food or trying the restaurant in the beach.

10/10
Exceptional
char , 15 Feb 2018
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Glamping in Mexico

After a few visits to all inclusive resorts I chose Serenity to have a unique experience. We got a breakfast at the resort every morning. Eggs, toast, fruit. Minimal but sufficient. Lunch and dinner we did here on site and at the Playa beach club right here. They were good but a bit pricey by Mexico standards. That comes with being on any beach I guess. The towns of Puerto Aventuras , Tulum, and Playa Del Carmen are filled with dining options and a taxi or collectivo ride away. Now to lodging. The tents were truly luxury glamping. They have electricity, outlets for charging etc, nice bathrooms with hot sun shower( the best shower), air conditioner, faux wood floors, windows that unzip, a huge front glass and screen door and a great deck to sit with hammock. There’s a safe and fridge. The bed was so comfortable with the high end bedding of a luxury resort. Pedro was the highlight of our trip. Ready with a smile, towels, and drinks all day, every day. Although entire staff was amazing( Dany, Bridgette, Tonio) Pedro made us feel so welcome and took care of our every need with a smile. He is an asset to any business and made our trip extra special. My biggest concerns pretrip were there not being an ATM on site and food. ATM was no issue. Right across the road a hop skip and jump away was a gas station with ATM.

10/10
Exceptional
Hannah , 26 Aug 2017
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The perfect oasis away from the noise

We LOVED it here. We only had the luxury of one night's stay because of our work schedules. But we wanted more! From the moment we walked in we were warmly welcomed and attended to. We got a personal tour of the camp so we knew what was available to us. They threw in a couple little surprises because we booked the "Bliss" suite. The pool is gorgeous. Certain cabins include free breakfast. There's a yoga studio for private classes or you can use it to practice on your own time. The cabins are surprisingly spacious and the beds are fantastic. We had a jacuzzi on our terrace where we enjoyed drinks under the stars in perfect quiet peace....true bliss. All in all we were excited to try something different and were not disappointed. It's a low-key place so you feel like you're hanging out in someone's very beautiful backyard. Yet we still felt like royalty at the same time. The staff work very hard and it makes you want to slow down and not rush a single thing. This is not your typical 5-Star Butler Service, but that's the best thing about it. We posted a video review on youtube, we loved it so much!

10/10
Exceptional
Verified traveler, 14 Apr 2017
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Beautiful retreat near beach

Great stay at Serenity. Wonderful staff. Clean spacious tents with all amenities. Would recommend supplying more than one complimentary bottle of water. Car rental is also recommended to explore the surrounding area.

8/10
Excellent
Verified traveler, 23 Mar 2017
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Great Place/Atrocious Wifi

Great place but wifi is god awful. If you need to get any work done while you are on your stay this is not where you want to be.

10/10
Exceptional
Bill, 20 Mar 2017
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Very cool tent camp, and close walk to a nice beac

Very peaceful place to stay (although you could hear highway traffic at night, it didn't bother us) and loved the tent cabins which couldn't be nicer, and the grounds

10/10
Exceptional
Mattiule, 05 Mar 2017
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Serenity Eco Luxury Tented Camp

Excellent Staff in Resort and Beach Club Nice Full Daily breakfast, fruit,bread,eggs, juice, coffee Very Clean Resort, Really Nice Ambiance It REALLY was a Luxury Tent Experience!!!! AWESOME!!!!

10/10
Exceptional
Antonio, 02 Mar 2017
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Nice relaxing place!!

Friendly people, best place to relax, Great breakfast!

8/10
Excellent
Debra, 01 Mar 2017
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Relaxing beautiful escape

This hotel just opened the grounds impressed me as well as the helpful happy hard working staff! Enjoyed the food especially the chicken tacos and fish.Breakfast was delicious except we found the coffee needs to be improved and if to many guest arrived at they were under staffed.Tents were clean and beautiful.We were moved at one point to another tent do to a large party moved into the one large tent on the resort.Personally I believe the larger tent should be a place for a lavish tent for couples.Do to the fact when large groups stay in them it becomes noisy and tents have no sound barriers .Also guest that do stay need to appreciate and respect their neighbours this is a tranquil resort..I would love to see hammocks on the decks and once the landscape matures this will help with privacy between tents.This resort is amazing and recommend it to anyone looking for a zen experience again my husband and I would happily return and recommend this to anyone looking to escape the everyday rush.Also the beach club was a great place to chill and sip on cool drink.Thank you for the unforgettable retreat beautiful people and grounds stunning!

8/10
Excellent
Jesus Salazar, 01 Apr 2025
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El lugar es agradable y cómodo, no se siente mucha privacidad por el hecho de ser glamping, pero una vez que te acostumbras es igual que cualquier otro hospedaje...

10/10
Exceptional
OSCAR PAOLO ALEGRIA, 13 Feb 2025
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Súper bonito para relajarse y pasarla bien

8/10
Excellent
CHRISTIAN ALEJANDRA, 17 Nov 2024
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Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.

10/10
Exceptional
Luis, 09 Jun 2024
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Bastente agradable

2/10
Poor
Julian Federico Blackaller, 22 May 2024
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La respuesta de la administración respecto de las fallas en el servicio de agua y electricidad fue terrible. La propiedad se encuentra verdaderamente descuidada y con muy bajo mantenimiento. La administración solo pone excusas y no atiende o compensa por las malas condiciónes.

8/10
Excellent
Mai-Britt, 24 Feb 2024
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Hyggeligt hotel

Vi var en familie på 5, der overnattede her 4 natter. Vi kan klart anbefale hotellet. Tæt på virkelig god strand. Der er vel 4-500 meter ad lille grusvej. Fin morgenmad, teltene var i god stand med gode senge. Udover strand og dertilhørende Beach club, ligger hotellet ikke i gå afstand til by og butikker. Så bil anbefales. Vi prøvede ikke restauranten men priserne var til den lidt høje side.

6/10
Fair
Sara, 21 Feb 2024
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We really liked the atmosphere, and the place was so authentic. Unfortunately there is a lot of noise from the traffic on the highway close by. We could hear it all night, and when you sleep in tents it is very annoying. If the glamping had been closer to the beach it would have been perfect, and the noise would not have been a problem. Breakfast was good, and the tents were very charming, good beds and nice shower, loved it

10/10
Exceptional
Moisés Daniel Ortega, 24 Jan 2024
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Lugar muy lindo y tranquilo

10/10
Exceptional
Lorena, 15 Jan 2024
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Hermoso!

8/10
Excellent
karla, 19 Oct 2023
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Experiencia diferente

4/10
Poor
Gustavo, 30 Sep 2023
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Poca oportunidad para movilizarse, nos quedamos sin agua y luz durante aproximadamente 8 hrs

8/10
Excellent
Pomme, 23 Aug 2023
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Hôtel glamping confortable

Hôtel très sympa en dehors de l’agitation de Tulum, tentes très confortables. Le service n’est pas tout à fait à la hauteur mais dans l’ensemble le confort des lits et de la tente sont un vrai avantageux

8/10
Excellent
Mauro, 02 Jul 2023
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Muy novedoso y en medio de la naturaleza. Poca variedad en los alimentos incluidos

10/10
Exceptional
Eduardo, 16 May 2023
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La tranquilidad del lugar solo deberían de tener el camino más cercano hacia la playa

8/10
Excellent
Armando, 10 May 2023
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Buen lugar

6/10
Fair
EMELIE DENISE, 02 Mar 2023
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Le personnel est très gentil et attentionné. L'établissement est propre. Le restaurant est bon et la plage sur laquelle est situé le bar de plage est juste magnifique ( XPU HA). Les "bémol" concernent le bruit de la route (4 voies) qui passe devant l'entrée. Les logements étant des tentes, aucune idolation phonique donc, c'est très très bruyant et de très nombreux camions passent sur cette route. L'établissement fournit des bouchons d'oreille. De notre côté, la tente se situait tout au bout, entourée d'arbres donc très sombre et sans vue dégagée donc.... compliquée pour moi. Il faut savoir aussi que je camping n'est pas sur la plage ;Il faut sortir du camping, prendre un chemin sur environ 150 mètres/ 200 mètres pour accéder à la plage. Prévoir une voiture de location si vous souhaitez visiter et sortir le soir car les taxis sont excessivement chers et il est impossible de se déplacer en vélo à cause des voies rapides.

8/10
Excellent
Aracely, 28 Jan 2023
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Bien ambiente pero la comida no esta buena y muy cara

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