Sanctuary Lakes Fauna Retreat

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Located in Hervey Bay (Urangan), Sanctuary Lakes Fauna Retreat is within a 15-minute walk of Urangan Pier and Hervey Bay Botanic Garden. This aparthotel is 0.3 mi (0.5 km) from Esplanade and 1.1 mi (1.8 km) from Reefworld Aquarium. Treat yourself to a stay in one of the 36 individually decorated guestrooms, featuring indoor private hot tubs. Rooms have private patios. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Featured amenities include express check-in, express check-out, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

You need to know

• Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Alcohol is not served at this property.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.

Special Instructions

The front desk is open daily from 8:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Onsite parties or group events are strictly prohibited
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher, window guards, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned

Minimal age

18

Optional fees

• Credit card charges are subject to a surcharge of 1.68 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Chinese (Mandarin)