Came for 1 night, stayed for 3!

We had the most unforgettable stay at Riffelhaus 1853, and I can’t say enough good things about the incredible team here. Dior and Sven went above and beyond for us, and every single staff member made us feel truly cared for over the last four days. Their kindness, professionalism, and warmth made all the difference in the unique situation we were all just in. That kind of service is rare, and it meant the world to us. We wouldn’t trade the experience we just had for anything. We’re leaving with full hearts and a deep appreciation for all the people who made it so special. We will definitely be back—and until then, we’ll be singing the praises of Riffelhaus to everyone we know. Thank you for everything. You truly are something special!

Our experience was excellent from start till end! Staff were all so friendly and helpful, and made us feel very welcome. They seemed to enjoy being there and brought a good vibe to the place. The rooms and bathroom were beautiful and spacious even for the standard rooms. Wellness and dining spaces were also stunning and with perfect views of the Matterhorn. This was definitely one of the best stays of our lives. We hope to be back again!!

A fantastic place to stay, high up in the Alps. Staff was always very professional and helpful and went out of their way to accommodate us. The views from the rooms are world class. Highly recommended.

Great biews

Above expectations all around. We stayed for our honeymoon, and it was perfect. Tranquil, separated from the aprés scene, perfect ski in ski out for first tracks every day before the gondolas started bringing people from town. Breakfast and dinner were included and absolutely top tier dining every day. The staff were helpful and welcoming. The baggage service from the train was incredibly helpful so that we didn’t have to haul our luggage across the ski hill. I couldn’t have asked for a better experience. We plan on returning!

Amazing experience!!! Hotel has a perfect location, offering breathtaking views of Matterhorn and Zermatt valley. Breakfast is an unforgettable experience for sure, again for the views around; and the food offering. Then, you have the most impressive chef; Jovanni is very passionate about his work, comes to the table to explain the details of his creation. Each night is a different epicurean journey. Such an unexpected, unbelievable treat!!! Thank you so much!!!

Beautiful views, lovely sauna

The staff and dining here was some of the best in the world, and weve been around the world to know...we will be back!

The perfect Alpine retreat.

Riffelhaus is an amazing hotel, if you want peace and quiet, great food and feel really welcomed.

Zermatt’s best-kept secret. Nestled in the middle of the Zermatt Matterhorn, this 170 year old hotel integrates modern amenities while maintaining its historical roots along with breathtaking views. Riffelhaus 1853 does not disappoint and often leaves the guest with a once-in-a-lifetime experience and incredibly lucky for such a hotel to exist. It houses only 25 rooms/suits allowing for the staff to give you more personalized attention. Unlike most 170 year old hotels, Riffelhaus 1853 does an amazing job integrating modern amenities. The rooms and bathrooms were very modern with a sense of alpinist style unique to the locality. The rooms were average sized for the price; however, most guest come for the amazing view and location of this hotel rather than the size of the room. The reputation of the Riffelhaus’ Wellness Center and Spa experience is what originally motivated me to book this stay. This may be the crown jewel of the property as there is no other place like this in Zermatt. Their hot tub perched at the top of about 2582 meters overlooking the Matterhorn and the whole of Zermatt is the most beautiful in the entire area. I challenge anyone else to provide pictures of a better hot tub view. People from all over the world travel just for this experience. The large dry sauna faces a wall of glass from the ceiling to the floor that overlooks the Matterhorn and Alps and situates multiple people comfortably.

This hotel was everything I hoped it would be. The location was spectacular.

Astonishing view of matterhorn

This was an absolutely amazing experience! The hotel, the staff, the views-blown away!!!!!!

The property was beautiful, the communication about how to get there was very clear, and the staff were fabulous. The meal that was included with the hotel reservation was wonderful. It was a wonderful place to stay and gave us a great starting point for the train to the top the next morning.

Great location. Lovely views. Wonderful rooms. Friendly staff.

The Most Magical Experience

If you are debating on booking this please do yourself a favor and go for it. I cannot describe how beautiful the location is, the photos don't do it justice. The spa was great, and they probably have the worlds best hot tub view. The staff was incredibly kind and greeted us at the train stop to take our bags. There are plenty of walking trails right near the property. The staff spoke multiple languages and were incredibly kind. It was a unique experience and I hope one day I can go back.

We arrived at night and the staff were waiting for us at the train station to help us with the luggage. During the stay, everything was clean, calm, quite, and safe. The outdoor jaccuzi facing the matterhorn is something else, you site there and forget the timing. The staff were super friendly and one thing to notice is they work with each other as family. On top of that, Juliana was a big help to us and made our stay easier. This place is really recommended and I will come again every year for sure.

Best alpine location I have visited

Amazing location, excellent staff, really enjoyed the stay. Ski in and out with the best views of the matterhorn

It was absolutely beautiful, and the staff was extremely kind and helpful. 10/10 recommend staying here!

Put this place on your bucket list . Has a can’t beat location, staff is amazing, great food and stunning views.

Awesome views. Awesome food. Hidden charges not totally revealed

The best hotel experience

The location was amazing, the hotel is quaint and one of a kind. The views of the Matterhorn are amazing. The staff all went above and beyond expectations. I can’t wait to rebook!!

What an amazing experience! The hotel property and the views make for a memorable experience. I could not have been happier with the hotel! Amazing.

I absolutely love the secluded location and outstanding views of the Matterhorn. What really lifts this hotel above and beyond are the staff and how welcoming, warm, and hilarious they all are. They really do make this place a cherished memory indeed. Also the food is amazing! High quality and lots of choice. Breakfast is also delicious with bacon, scrambled eggs, sausage, porridge, unlimited hot drinks. All included in the price

Nice place make sure you arrive early enough to catch train to hotel or your screwed

The view is just amazing , we definitely coming back

Excellent view of the town from above and right in front of Matterhorn. Can’t get anything better than that. A good breakfast selection and wellness to relax 4 course dinner spread was also good

Beautiful location and facility. The staff are exceptional and hotel upgrades very well done. Paradise for a skier as it’s truly ski in and out! 25 minute train ride into town so plan accordingly. Thanks to the team at Riffelhaus for a great stay!

The isolated location, the staff and the views are the stand out things about this hotel.

Love this hotel. The spa and restaurant were highlights for me. But the check in and check out process was way too disappointing. Waited till almost 4:00 PM before my room was ready. And when I was checking out, the receptionist made a huge blunder which made me miss my train out of Riffelberg. All in all, a good experience apart from the poor check in and check out services.

The location of this hotel is amazing. The view of Matterhorn, the approximity to Rifflesee, the ease of hiking anywhere around to see nature, it’s all so amazing. To make it better, the complementary breakfast and dinner tastes so great. The rooms are clean, spacious, and cozy. The spa is amazing with a view of Matterhorn from the sauna and the hot tub.

Beautiful setting, great staff, good food, nice hotel

Beautiful!

Excellent food, fantastic location, amazing views!!

Sensational beauty and good quality lodgings

The location is amazing and the quality of the breakfast and dinner is high. Staying up in the ski area is really worthwhile.

Great place above Zermatt at 2500 meters

I have traveled to over 120 countries and been to Switzerland on many occasions and must say that experiencing the Matterhorn from the Riffelhaus was a most memorable experience....the only way to go.

Nice excursion location to visit zermatt

Clear view of Mettarhorn just outside the hotel. Near to MRT. Must try the whirlpool, its amazing!

Great hotel up in the mountains

Located up in the pistes, this is the ultimate ski in/ski out hôtel. Not for big party goes as access to town is more limited. Rooms are clean and simple. Food is good but could be better. Spa is excellent with an amazing view of the matterhorn

Beautiful food, friendly staff and stunning views

We had the most amazing time at Riffelhaus 1853. The room very clean and cosy, perfect for the mountain, we had beautiful views from our windows and pretty much everywhere you looked. The dining room has a 360 degree view of the mountains including the Matterhorn. The quality of food at the restaurant and level of service was exceptional. My partner has an allergy to dairy/ lactose and the chefs and service staff were so thoughtful, well planned and attentive. Each day we felt like we were living without an allergy at all, and we were able to enjoy delicious and beautifully prepared food. We dined in many high end restaurants in France and Switzerland and none were able to cater to this as wonderfully as Riffelhaus. We also had a snow storm for a couple of the days and was snowed in. In this time we loved the family atmosphere in the hotel, we got to know the other people staying, the dogs, played games in the lounge, sat in front of the fire and enjoyed the spa, steam and sauna. When the weather cleared the views were spectacular and the we could ski from our doorstep. I would highly recommend Riffelhaus 1853, we absolutely loved it and would definitely stay again! Thank you so much for making us so welcome.

We didn't go for the skiing so looking back on the visit, I would have stayed in Zermatt and just visited the top of the mountain. The hotel was a skiing paradise but nothing luxurious. Rooms were nice,clean and spacious. Spa was excellent. Staff was helpful but not doing things that were reflective in the price we paid for the stay. I was opposed to having dogs sit in the dining area while eating a four course dinner.

Everything is perfect.

I leave this hotel for two nights and feel too short. It is perfect location and very good services. Excellent food.

Great view! Very confortable room

The room is very confortable and clean. Staffs are very nice and the services are great. Strongely recommended and we will visit it again (hopefully soon)

View of the Matterthorn

We had corner room with a view of the Materhorn out of one and a picturesque country scene out of the other. There was herd of sheep on the hill. We arrived by foot via the Mark Twain trail. After the hike the spa was most welcome. Although they do not offer massages the facilities are spectacular with floor to ceiling windows on to the mountains and an outdoor hot tub with Mountain view. It was beautiful.

Very Special Location

Stayed here between Christmas and New Year 2014, just after it reopened after refurbishment. Fabulous hotel with truly amazing views of the Matterhorn (definitely worth paying for a Matterhorn view room). It's about 100m walk (down the ski slope, so wear stout shoes in winter!) from the Riffleberg stop on the Gonergrat railway. Great for skiing as you can get a first run down before the lift open and have the mountain pretty much to yourself for half an hour, and I imagine it would be great for walking holiday too. Food in the restaurant is good, the spa is large and excellent and the staff are very friendly, oh rooms are good too, not huge but comfortable and well furnished. I'd really recommend it for a short break rather than a full week, as the location means that you have to eat at the hotel each night (as the last train up is 9ish in summer and 7.30 ish in winter). All round, very special experience.

An Intimate, Private Mountain Club with Friends

The location and setting cannot be beaten for the hotel sits on the side of a mountain and overlooks an alpine amphitheatre of unparalleled beauty, dominated of course by the iconic and breathtaking Matterhorn. The entire hotel has recently undergone a significant programme of renovation and upgrading of its facilities and this is reflected in the superbly appointed rooms, spa and public areas. For comfort and cleanliness this hotel can easily compete with its grander 5 star cousins down in the valley. The food ranges from buffet style continental breakfasts in the morning to traditional and hearty alpine favourites such as wurst and rösti at lunch. In the evening dinner is a 4-course set piece affair with the cuisine and service of a quality that you would expect from a world-class resort like Zermatt. From the moment you enter the Riffelhaus you are surrounded by people who are not only consummate professionals but who bring to their jobs a warmth, thoughtfulness and human kindness that makes the Riffelhaus experience unique among its peers in Zermatt. For me, and I hope others too, the Riffelhaus is so much more than just another hotel and I shall remember it with fondness and affection as an intimate, private mountain club with friends, friends that I look forward to seeing again and again, for many years to come.

ここでしかできない、印象的な滞在を経験できました。マッターホルンを間近に眺めながらのサウナが最高！スタッフも礼儀正しくフレンドリーで良かったです。早朝や夜の静寂に包まれた山々を感じられるので、本当にお勧めです。

Lo único que vale la pena es el jacuzzi pero puedes pagar por ir a tomarte las fotos, el lugar está lejos del mundo es muy caro transportarte tienes límite de tiempo para hacer actividades no hay comida, fuera de eso si planeas tener una luna de miel sin salir del hotel si es recomendable .

Ein magischer Ort

リッフェルホテルからの依頼で宿泊先変更しました。とても良いホテルでしたのでマッターホルンを充分に楽しめました。 予約日1週間前になっても宿泊先から連絡がなかったためリッフェルホテルに確認のメッセージを送りましたが、返信が遅く、どちらかのホテル泊まるのか曖昧なメッセージが来て混乱しました。最終的にHotels.comに連絡をとり宿泊先を確認しましたが、いまだに意味がわかりません。ただお陰で素晴らしいホテルに泊まるチャンスを得たのは本当にラッキーでした。

マッターホルンを独り占めできるロケーションのホテルで最高の時間が過ごせました。 スタッフの方も全員とっても親切だった。 夕食はコースで出てきて、少食の私にはボリュームが多すぎたが、食べれないデザートのキャンセルも笑顔で対応してくれました。 メインも選ぶことができて、サラダもたくさん食べることができた。 部屋はとてもコンパクトにまとまっていたが、清潔で心地よく過ごすことができました。 部屋の窓越しにマッターホルンを写真に取ると、まるで絵のように綺麗で一生の思い出になりました。 またサウナもすごいロケーションだった。 時期的に人が少ない時期で、自分たちだけでゆっくり過ごせたのは最高の時間でした。 帰りにFuri経由のゴンドラで帰りたかったが夏の営業期間があったらしく動いておらずだった。 ただ、スイスに行くなら絶対に泊まった方が良いホテルでした！

景色が良くて、良かったです！