PHÖNIX Hotel
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Hotel Description
Located in Bergneustadt, PHÖNIX Hotel is a 1-minute drive from Bergisches Land Nature Park and 7 minutes from Aggertalsperre. This upscale hotel is 4.6 mi (7.4 km) from Gumbala Water Park and 4.8 mi (7.7 km) from Eckenhagen Monkey and Bird Park. Stay in one of 58 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Important information
Special Instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
Minimal age
18
Optional fees
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 15.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
German
Russian
English
Polish
Turkish
Important information
Special Instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
Minimal age:
18
Optional fees:
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 15.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
German
Russian
English
Polish
Turkish
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Hotel Description
Located in Bergneustadt, PHÖNIX Hotel is a 1-minute drive from Bergisches Land Nature Park and 7 minutes from Aggertalsperre. This upscale hotel is 4.6 mi (7.4 km) from Gumbala Water Park and 4.8 mi (7.7 km) from Eckenhagen Monkey and Bird Park. Stay in one of 58 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Hotel policies
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Cleaning and safety practices
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Essential workers only - NO
Important information
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
Minimal age
Optional fees
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 15.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
German
Russian
English
Polish
Turkish
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities
other
Elevator
Airport transportation (surcharge)
Hiking/biking trails nearby
Laundry facilities
Garden
Safe-deposit box at front desk
Spa services on site
Picnic area
24-hour front desk
Full-service spa
Meeting rooms
Steam room
Sauna
Designated smoking areas
Billiards or pool table
Wheelchair accessible parking
Number of restaurants - 1
Number of indoor pools - 1
Snack bar/deli
Free self parking
Free valet parking
Number of bars/lounges - 1
Terrace
Newspapers in lobby (surcharge)
Electric car charging station
Vending machine
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Wheelchair-accessible lounge
Food and water bowls
