Lake Victoria Serena Golf Resort & Spa
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Hotel Description
Located in Kampala, Lake Victoria Serena Golf Resort & Spa is on a lake, a 1-minute drive from Lake Victoria Serena Golf Resort & Spa and 7 minutes from Mildmay Uganda Hospital. This luxury resort is 4 mi (6.5 km) from Lake Victoria and 4.1 mi (6.6 km) from Doctors' Hospital Sseguku. Make yourself at home in one of the 124 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Kampala? This resort has 29 square feet (3 square meters) of space consisting of a conference center and 5 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Important information
You need to know
- Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
- Property Registration Number BN222516
Minimal age
18
Optional fees
- Airport shuttle fee: UGX 228480 per person
- Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old)
- Rollaway bed fee: UGX 250.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Important information
You need to know:
- Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Special Instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
- Property Registration Number BN222516
Minimal age:
18
Optional fees:
- Airport shuttle fee: UGX 228480 per person
- Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old)
- Rollaway bed fee: UGX 250.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
English
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Hotel Description
Located in Kampala, Lake Victoria Serena Golf Resort & Spa is on a lake, a 1-minute drive from Lake Victoria Serena Golf Resort & Spa and 7 minutes from Mildmay Uganda Hospital. This luxury resort is 4 mi (6.5 km) from Lake Victoria and 4.1 mi (6.6 km) from Doctors' Hospital Sseguku. Make yourself at home in one of the 124 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Kampala? This resort has 29 square feet (3 square meters) of space consisting of a conference center and 5 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Hotel policies
No elevators
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 48 hours
Professional property host/manager
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
Cleaning and safety practices
- Property follows sanitization practices of Ecolab (3rd party expert - Global)
- Property follows sanitization practices of SGS (3rd party expert - Global)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Guest accommodation is sealed after cleaning
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Reservation might be required for some facilities onsite
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
You need to know
- Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
- Property Registration Number BN222516
Minimal age
Optional fees
- Airport shuttle fee: UGX 228480 per person
- Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old)
- Rollaway bed fee: UGX 250.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
other
Hair salon
Concierge services
Conference space
Barbecue grill(s)
Laundry facilities
Garden
Health club
Children's pool
Safe-deposit box at front desk
Spa services on site
24-hour front desk
Business center
Express check-out
Limo or town car service available
Full-service spa
Steam room
Sauna
Number of restaurants - 2
Conference space size (feet) - 29
Conference space size (meters) - 3
Number of meeting rooms - 5
Golf course on site
Tennis on site
Number of outdoor pools - 2
Number of spa tubs - 1
Conference center
Snack bar/deli
Free self parking
Free valet parking
Number of bars/lounges - 1
Number of poolside bars - 1
Airport transportation - pickup (surcharge)
Terrace
Babysitting or childcare (surcharge)
Supervised childcare/activities (surcharge)
Infant/toddler toys
Golf lessons with a pro
Pro shop
Clubhouse
Golf caddy
Proposal/romance packages available
Banquet hall
Trampoline
Golf cart
Children's games
Wheelchair accessible – no
