Lake Kivu Serena Hotel
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Removed from My wishlist
Hotel Description
When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This upscale hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs. Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Important information
You need to know
- No pets and no service animals are allowed at this property.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher and a first aid kit
- Property Registration Number A505/06
Minimal age
18
Optional fees
- Airport shuttle fee: USD 120 per person (one-way)
- Airport shuttle fee per child: USD 60 (from 4 to 12 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
French
Important information
You need to know:
- No pets and no service animals are allowed at this property.
Special Instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher and a first aid kit
- Property Registration Number A505/06
Minimal age:
18
Optional fees:
- Airport shuttle fee: USD 120 per person (one-way)
- Airport shuttle fee per child: USD 60 (from 4 to 12 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
English
French
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Hotel Description
When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This upscale hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs. Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Hotel policies
No elevators
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 48 hours
Professional property host/manager
Cleaning and safety practices
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
- Essential workers only - NO
Important information
You need to know
- No pets and no service animals are allowed at this property.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher and a first aid kit
- Property Registration Number A505/06
Minimal age
Optional fees
- Airport shuttle fee: USD 120 per person (one-way)
- Airport shuttle fee per child: USD 60 (from 4 to 12 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
French
Amenities
Most Popular
Swimming Pool
Free WiFi
Parking available
Airport transfers
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Accessible facilities
other
Concierge services
Gift shops or newsstand
Airport transportation (surcharge)
Conference space
Laundry facilities
Garden
Safe-deposit box at front desk
24-hour front desk
Porter/bellhop
Express check-out
Full-service spa
Meeting rooms
Designated smoking areas
Number of restaurants - 1
24-hour business center
Number of outdoor pools - 1
Free self parking
Number of bars/lounges - 1
Number of poolside bars - 1
Airport transportation - drop-off (surcharge)
Terrace
Babysitting or childcare (surcharge)
Wheelchair accessible (may have limitations)
