Lake Kivu Serena Hotel

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With a stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, just steps from Kivu Lake and a 1-minute drive from Gisenyi Beach. This beach hotel is 1 mi (1.6 km) from Rwanda Tourism University College and 1.5 mi (2.4 km) from Université Libre de Kigali. Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

You need to know

• No pets and no service animals are allowed at this property.

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Property Registration Number A505/06

Minimal age

18

Optional fees

• Airport shuttle fee: USD 120 per person (one-way)
• Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French