Kobe Portopia Hotel

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A stay at Kobe Portopia Hotel places you in the heart of Kobe, within a 5-minute drive of Port of Kobe and Kobe Animal Kingdom. This spa hotel is 3 mi (4.8 km) from Meriken Park and 3 mi (4.8 km) from Kobe Tower. Make yourself at home in one of the 737 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and 36 meeting rooms. A train station pick-up service is provided at no charge, and self parking (subject to charges) is available onsite.

You need to know

• The seasonal pool will be open from July 12 to September 01.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• A car is not required for transportation to and from this property.
• Parking height restrictions apply.

Special Instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Children under 17 years old are not allowed in the sauna. Guests booked in Breakfast Included rate plans receive breakfast for the number of adults ages 13 and older included in the reservation. Breakfast fees apply for guests ages 4-12. Breakfast is included for children up to age 3. Access to the seasonal pool is available by reservation only. Guests must contact the property prior to arrival to reserve access. This property's select guestrooms and club lounge on the 25-26th floors of the main building will be under renovation from January 20 to March 14, 2024. Guests can expect to hear construction-related noise and vibrations from 10 AM to 5 PM during this time.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The Club Lounge is open 7 AM-7:30 PM.
• For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.
• This property requires guests to wear a swim cap when using the swimming pool.
• This property prohibits the use of swim rings and kick-boards at the swimming pool.
• Guests must be at least 13 years old to access the club lounge after 5 PM.

Minimal age

20

Optional fees

• Fee for buffet breakfast: approximately JPY 3036–3542 for adults, and JPY 1012–1897 for children
• Self parking fee: JPY 800 per night
• Late check-in fee
• Crib (infant bed) fee: JPY 1265.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Japanese

English

Chinese (Mandarin)