Amazing looking property.. and the staff are amazing.

Good

Good

good

spacious clean and quiet room. good service from all staff. good location

Opulent hotel lobby and lobby area, very helpful staff. Long walk to my room. My only comment was how dark the bathroom lighting is especially around the sink area. But the manager brought a portable light, which was very nice of him. Excellent hotel. With a shopping mall across the street, with many restaurants.

Attended a conference and stayed 4 nights. I had a wonderful stay, with staff making me feel so welcome.

위치 좋고 쾌적한 방과 친절도 최상의 강추 호텔입니다.

가족여행으로 3박 머물렀습니다. 호텔 바로 앞에 쇼핑몰이 있어서 식사하고 간단한 간식거리 구매하는데 아주 편리했습니다. 호텔 일반 직원들은 5성급 호텔에 비해 영어 소통이 원활하지는 않았지만 Duty Manager분들은 영어를 잘 하셔서 크게 불편함은 없었습니다. 일단, 방은 상당히 크고 쾌적했으며 직원들 친절도는 최상이였습니다. 특히 조식과 저녁 뷔페 식당의 직원들은 정말 친절하고 음식도 아주 좋았습니다. 저녁뷔페는 뷔페 식당임에도 불구하고 단품 메뉴로 랍스터와 연어를 주어서 깜짝 놀랐습니다. 크리스마스 시즌이여서 특별히 제공하는 메뉴였는지는 잘 모르겠지만요. 처음에는 잘못 주시는 줄 알고 거절했는데 뷔페에 포함이라고 하시더라구요. 다음에 시안에 다시 가게 되면 또 다시 방문하고 싶은 개인적으로는 만족도 최상의 호텔이였습니다.

The check in was slow because the front desk could not find my booking. They failed to provide useful information about local dinning in the neighborhood and recommendation on tourist attraction. Their insufficient service does not match a luxury hotel like theirs.

Extremely nice hotel, amazing breakfast, rooms were big and spacious. Staff spoke perfect English. I would stay again.

if a good value fine, otherwise far from attractio

Hotel is not centrally located to much of the main attraction. Staff is friendly, rooms are big and overall nice appearance inside and out. A few main issues, had this strange smell in the hotel, stronger in the rooms, the toiletries scents were so strong it stayed on your body and clothes for an entire day. Like I said above, location to mall/restaurant great but to local attractions not so much Mold growing on the balcony walls

this is one of the newer hotels in Xi’an. Located in a desired area with convenient access to highway or the inner city. Hotel itself is in great condition with tasteful design. The staffs are extremely nice and polite. Especially Mr. Jerry Zheng who has been really helpful during our stay. The Grendale Plaza across the hotel has lots of dinning options as well as supermarkets. Highly recommended and will stay again.

THE SPA WAS AMAZING!!! The look of the property kept the aesthetic of Xi'an. absolutely loved it!

Flat Out Fabulous

This property represents one of the most attentive and sterling experiences I have had in probably a decade. Every level of service from bell desk to food services to management was stellar. And not just reactive service but a truly anticipatory mindset that is hard to come by. On this trip, I was taking my parents around the world for their 50th wedding anniversary and the staff made them feel like a king and a queen with a very special welcome gift and the super royal treatment. This is a special property!

Xi’an hotel

Quite a distance from the walled city of Xi’an . Had to take a taxi at night to experience the Muslim quarter. There’s a mall across the street but didn’t have time to explore. Wish the air quality was not so bad. The terra-cotta warriors exhibit was definitely the reason to come here.

Nice hotel with good view

Nice hotel , staff are very nice and I am very happy with it. Always my first choice in Xi’an.

Very helpful and friendly staff.

Overall experience was excellent at this hotel. The only issue was they make all guests wear swimming caps for the pool and the reason was "our hair will dirty the pool".

Wonderful hotel

We chose this hotel because it was the #1 ranked hotel on expedia.com. We didn't realize it was quite so far away from downtown, and i'm glad we didn't know because we may not have chosen it. This hotel is excellent in every way. Check-in was easy and efficient, and the rooms were huge and well equipped (a light switch to turn off ALL lights was in the correct place, unlike so many chinese hotels). We ate breakfast and dinner at the hotel for the 3 nights that we stayed there. The food was excellent. The service was excellent too. There is a mall across the road which has everything you may want to buy, or Starbucks if you need a "fix".

Great hotel, NOT CLOSE TO BELL TOWER

The hotel location indicated on expedia is that of the former Hyatt hotel. This hotel is a 30 minute cab ride from there. This does not matter if you are planning organized tours, but is annoying if your goal is to explore the inner-city walls by foot.

Everything is excellent but...

Room is perfect, clean and comfort. Staffs are kind and they can speak English well. But why did you charge the deposit to me? Your receptionist deanded my credit card for deposit and said that was just for deposit. But why did you charge that deposit? Please cancel them.

Fantastic

The hotel was a nice oasis after a long and very hot two days of sightseeing. I do wish that the patio had a fan as it would have been lovely to be outside enjoying the views and sipping a glass of wine.

Best choice

Nice hotel and nice service

Luxury Dream

One of the nicest hotels I've ever stayed at. Clean, elegant, beautiful, spacious, and relaxing. Service was impeccable. Pool, spa, and fitness center were superb. Highly recommend.

Great! Best Hyett ever!

We arrived very late, got free upgrade to executive suites. Everything is perfect! Best hotel we have had ever! Appreciate it.

Weekend Stay 18 - 21 May

My sister and I were greeted by friendly hotel staff on arrival. Whilst the hotel is located in the new district of Xian, the hotel staff helped us find a cab to meet a Food Tour meet up near the city wall and city Fire Station which was proving a little difficult to find on a map at first. We also found the staff at the hotel restaurant where we dined and enjoyed a sumptuous breakfast very friendly.

A nice hotel with room of improvement

1. When we were there, the air conditioning in both rooms we used cannot be properly adjusted. It was warm outside (28 degrees C) and we wanted to adjust it to 22 degrees without success. After discussion with their customer service, they moved us to a room with a balcony. No improvement on the air conditioning was achieved. 2. Cleaning of the room and replenishment of clean towers were not up to standard, probably due to insufficient training. 3. Services are otherwise good.

A little out of the way, but well worth the trip

The hotel is located outside of the city center, but is very easily accessible via taxi and is incredibly peaceful. I can't recommend this hotel enough--it's like staying in the middle of a garden. If we ever make it back to Xi'an, we'll undoubtedly book the Hyatt Regency.

Elegant stylish hotel

Highly recommend staying at Hyatt Regency - the rooms are spacious and nicely designed, and the staff are friendly and helpful. Thoroughly enjoyed my stay here.

Extremely nice hotel

super staff super room and overall an first class modern hotel with incredible room amenities and room service

Not city center, but still excellent.

Much further away from the city than we had planned but a new beautiful facility directly across from a mall with over a dozen good reastaurants. Not a lot of eastern options, but found a good pizza, decent movie and a store for items. Top shelf 5 stars.

Had a good one day stay, the service was excellent, love the room and hotel design, will stay again

It's pretty nice!

except the checkin is relatively slow and front desk wanted over sell while the room readiness

グーグルマップで示された場所（近隣公園内となっていた）とホテルの位置がかなり違っていて探すのが大変だった。

시안의 완벽한 호텔

호텔 컨디션도 좋고, 서비스도 좋았어요~~ 강력 추천합니다.

시안의 완벽한 호텔

호텔 컨디션도 좋고, 서비스도 좋았어요~~ 강력 추천합니다.

Great experience, will come back again.

环境雅致

窗外就是曲江公园，环境很舒服

앞에 호수가있어 한적하고 조요하게 쉬다왔습니다. 그리고 직원들도 상당히 친절했습니다.

The best hotel in Xi'an

시안에서 가장 좋은 호텔중의 하나라고 생각됩니다. 연못을 둘러싸고 있어 가벼운 운동이 가능합니다. 직원들도 친절하고 방도 매우 넓어 지내는데 매우 만족했습니다. 가까은 거리에 유명한 관광지가 있고 호텔 바로앞에도 커다란 상가가 있어 즐길 거리가 많았습니다.

Sehr schöne großzügige Zimmer Seh freundliches und hilfsbereites Personal

頗失望

櫃台說打掃阿姨不夠，所以來不及讓我們入住。 房間很大，餐一般，沒有凱悅應有的水平...有些失望。

Muy buen hotel. Arreglen las cañerías por favor!

Muy buen hotel. Lastima que el baño tiene mucho olor a caño, que le baja el puntaje

시설, 분위기, 편리성, 친절 모두 만족합니다. 곡강지가 보이는 레이크 뷰 객실을 꼭 추천합니다. 객실이 아주 조용해서 휴식을 취하기에 좋은 호텔 아쉬운점 DO NOT DISTURB 안내판을 찾을 수 가 없었고, 청소 메이드 가 영어를 전혀 못하네요.

Un grand luxe international à Xi'An

A Xi'An les hôtels avec un niveau de qualité internationale sont rares, et l'hôtel Hyatt Regency Xi'An est sans doute l'un des meilleurs de la ville. L'hotel est très luxueux, les chambres spacieuses et très confortables, avec baignoire et douche séparées, larges baies vitrées, décoration raffinée. Le personnel parle globalement anglais, ce qui est rare à Xi'An. L'hôtel est un peu loin des endroits touristiques, mais agréablement situé près d'un parc. Petit déjeuner buffet. Piscine et salle de sport. Un excellent hôtel.

Nice Experience

Good hotel and quiet environment. With shopping mall across the road. Hotel room is big and clean. Highly recommend!

good

不错的酒店 安静 服务好

Hyatt Regency Xian

I stayed 5 nights at Hyatt Regency Xian and overall great experience. There was a cricket inside of my room and I have heard it stridulated early morning (4-5am) 2 days in a row that disturbed my sleep so asked a hotel staff to change room. After I moved to another room, I could enjoy quiet stay. Area near the hotel is nice to look around parks by the lake.

전망 좋은 호텔, 조식도 훌륭

주변 환경이 좋은 호텔임 호수 전망의 방 이용시 체크인을 조금 서둘러주세요 3층 이상이 되어야 전망이 괜찮음 , 2층과 5층 모두 이용해 봤는데 차이가 큼, 역쒸 좋은 전망은 5층 서둘러 체크인해야 받을수 있음 조식도 훌륭함. 허나 살짝 아쉬운건 싱글 침대가 생각보다 작음 침구는 최고임

酒店电梯，客房私密性差，所有人可以随便进出

酒店大堂和餐厅都不错，但是亲子方面偏差，没有任何儿童设施。 打电话需要婴儿床围栏，打了4次电话才送来。接电话态度很好，就是效率低。 房价算西安里很高的，但是豪华客房里也只有速溶咖啡，没有咖啡机。 最重要的一点就是，电梯不需要刷卡，直接进入。客房走廊里随处可见各种外人员进出。，外卖也是随便进，这样酒店里的人杂七杂八，安全存在隐患