Hyatt Regency Danang Resort and Spa

9.0

Wonderful

935 Guest reviews

9.0

Wonderful

935 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service9.0/10

Comfort9.0/10

Condition8.8/10

Neighborhood7.6/10

Amenities8.8/10

The staff is amazing, so friendly! The place is stunning and beautifully designed. Food was A Hoi an was a nice evening out and easy to get transportation to/from. We can’t say enough good things and can’t wait to return (and tell our friends to join)!

Very nice hotel!

Top notch for families with kids. Facilities were amazing. Tons of programs for kids and the activities were well maintained and watched over by staff. The residence rooms are dated with no streaming TVs and pretty much unwatchable. You hear the upstairs neighbors everytime they move a chair. Which is annoying. Easily fixed with some felt on the legs. I may opt for a different room if given the chance but the resort was so beautifully maintained and staff over the top kind. Oh- western prices on everything. Dont expect a deal on food or drinks.

We’d stayed here before and enjoyed it. This time the weather was overcast so we didn’t get a chance to enjoy much of the reason to come here (pools and ocean). We were offered an upgrade- I think a lavish wedding led to overbooking- and we should have declined it. The residences are very large and on the outskirts of the property. Feels a bit separate from the resort and is noisier at night with a lower quality of amenities and fixtures. The villas and smaller rooms are a better bet for sure. That said, the staff is always accommodating and pleasant, it’s easy to get around to Hoi An and downtown, and, when the weather is good, it’s great to be outside there. All in all made the best of it. Still a lovely resort, just stick to the main property rooms unless you need two massive bedrooms and a living room.

Fabulous 8 night stay

Efficient check in, welcoming and extremely helpful front desk staff, very clean, comfortable and spacious room. Housekeeping staff were friendly, helpful and accommodating as were the beach and pool staff and the restaurant service people. The hotel is situated on an absolutely beautiful stretch of white sand beach. Between the many pool areas and the beach, there was never an issue finding a place to sit. Although the resort is located away from more central touristy areas, Grab was a very easy and inexpensive way to travel to those areas and/ or restaurants when we wanted to do so. There is a great supermarket within walking distance (approximately 1 kilometre).

The resort property was outstanding. We booked a club king ocean view and were upgraded to a one bedroom condo nearest the sea. It couldn’t have been more perfect. We had breakfast at a different restaurant each day and it was the most spectacular breakfast in terms of variety and quality. There were always chairs available by the pools or the sea. The fitness centre had its own pool with lane, as did the Regency Club. The spa was gorgeous and they gave me tea to start and end. The treatment rooms all had a private change room/shower/bathroom. The Regency Club had a great happy hour, plus we could use it all day for drinks and snacks. By far my favourite resort.

Love the staffs!

Private beach

Good choice

Nice location great service. There were a few uncomfortable issues but a bottom line worth staying in this hotel

Fix your billing issues, it’s a nice stay otherwis

It’s a lovely hotel and we had a good stay. However, the hotel has a lot of billing issues which continued from the moment I booked to when I checked out.

Great for an escape away from the busy tourist area and great for families.

Amazing experience and very good service. Good support in preparing a birthday! Thank you so much for the great experience.

Old and poorly maintained property.

Loved the accessibility

Gorgeous resort, friendly and helpful staff. Very attentive at restaurants

This was my last stay at a Hyatt property.

Check in was a terrible process. We were told we were "upgraded" to a residence suite which we did not ask for. When we informed them we wanted to stay in the resort with Oceanview as we booked we were informed that the room was not available (even though we came in the evening). The resident room required a shuttle to get to and from the resort, was outdated and smelled like cigarette smoke concealed by perfume. We were then moved back to the resort to a room that wasn't Oceanview as we had booked. This whole debacle took hours. We were then told they could give us a better room the next day but by that time we were unpacked and didn't want to deal with the hassle of going to a third room. All we got was meaningless apologies. No one ever offered to even refund us the difference between what we paid for and what we were offered. The burden then fell on us to re-pack and move from room to room as it suited them. As I checked out they actually had the nerve to ask if I would like to become a Hyatt member...

Good property - average service

The property is well-maintained and offers a pleasant environment. However, the level of hospitality fell short of expectations. Although several friends highly recommended this property to us, we found it disappointing in terms of service and hospitality, especially when compared to the exceptional standards set by Marriott or Shangri-La.

Great hotel, beautiful stretch of beach, accommodating staff. The restaurants on location were excellent, and it was a short taxi ride or walk away from everything we wanted to see (including Marble Mountain).

We had the best time here, we were able to upgrade to a villa. It was stunning. Friendly staff always willing to help. We all, including kids had a good time all around.

Good property.

Awesome place to stay. Lots of activities

Geat service, great food. Rooms were clean and comfortable.

Beautiful hotel. The breakfast was excellent. 30 minutes from ho ian. We stay at the villa an it was very spacious we used grab for transportation.

Bice beach

Nice family vacation property located right on the beach. The breakfast buffet was very nice.

Highly recommended for families. The staff go above and beyond and the rooms were amazing. So much to see and do also and you are not far from anything!

Good resort

Great service from the staff.

Beautiful property. Lovely beach.

We loved our stay here. We enjoyed the rooms, the service and the beach resort was huge. There were many pools. We stayed with our toddlers and he enjoyed the sand play and kids club a lot. We will definitely come back again! I loved the Baguette cafe for the pastries and coffee.

This place is stunning and I didn't want to leave! The complex is amazing, 3 or 4 different restaurants, massive swimming pool (and a separate adults only pool) lovely big gym, the rooms are amazing and so spacious with a lovely big balcony, the staff can't do enough for you...the whole place is just awesome. don't be in any doubt that you should book this place (room with pool view I would recommend)

Nll

We are a family of 5 and booked a villa with ocean view. The flat was really big with much space for everyone. The view amazing. The pool is just one step from the beach, so we could enjoy both equally. The food and drinks were also lovely. The staff very friendly and a great service. Highly recommend Hyatt Regency Da Nang Resort and Spa.

An amazing experience. Plenty of dining options. A decent gym. Fantastic pool and a great beach.

Friendly staffs and exceptional services. Breakfast is so good and plenty choices.

The hotel is nice enough but not at the price point. Staff are very friendly and generally trying, but I sense training is somewhat lacking. That said, I’d give a positive shout out to the Terrasse Bar staff. Room was clean and good size (an “upgrade”) but in a poor state of repair. Had to have several issues fixed on first day … and lived with several others for the duration of stay. The standard of refreshments and toiletries within the room was low. Restaurants were reasonable excepting breakfast, which was very average … And badly managed (had to complain near every day). “Water Sport” area a joke, with a couple of beaten up kayaks and some boogie boards. The jellyfish warning sign didn’t help the image. Lots of children but no proper Adults Only areas. Laundry hanging outside most rooms does not help the image. Landscaping and outside areas in general are very well maintained. Overall a bit too “family friendly” for my taste and overly biased towards a particular nation group … so not best choice for someone travelling by themselves (read lonely in a crowd).

Broad and beautiful.

The room condition was old and under managed. TV , Shower , air con was in poor condition . No wifi available, when contacted reception, the female staff was not of any help. Really disappointed for the amount we paid

Excellent all round

My child loved the pool with sand area. Pool side was noisy at night.

The property is well located on the beach, has beautiful grounds and great facilities. There isn't much close by to walk to, but plenty a 10-15 minute cab drive away

Disappointing

Amazing sea view from our Two Bedroom Suite located at B701. Despite this resort being old, the surroundings are well maintained. But the rooms are significantly old with the pale wooden door and wooden furnitures, Two of us (out of 3) got badly bitten by Bed Bugs. Think it’s time they do a serious upgrade of their rooms and not just painting patches of paint over old ceilings etc. Breakfast spread was good, but food quality can be better. We tried breakfast at Osteria and the Ocean restaurant. Vietnamese options were better than the international spread. Swimming pool can be cleaner. Evening activities like shows and live music can be added. The whole resort looks quite dead after sunset.

Excellent facilities, friendly staff and beautiful beach!

Hotel's staff were friendly, polite & helpful. Our 3 bedroom residence was perfect & the location of hotel was perfect for our golf trip as there were lots of courses close by. The awesome beach view was relaxing after a hot day on the golf course. The poolside restaurant had delicious food & attentive staff. We're already planning our return trip & staying at the Hyatt again.

Everything was exceptional during my stay there for Ironman Vietnam Triathlon. The most exceptional were the staff/employees. Simply wonderful, helpful, extraordinarily friendly.

Great. Don’t hesitate.

Beautiful location

Beautiful resort. Excellent food and service, the best place in Da Nang to enjoy the beaches and have a wonderful time.

Great facilities

The service in the restaurants is all over the place! We waited for 2 hours for one of the mains to be severed at dinner as well as an hour for tea at breakfast! At the pool during the day they were doing building works right by the pool also, the noise was annoying!

Excellent hotel for quality and things to do beach, swimming pool , restaurant. But to far away from the main town if you like to go out and see the day and night life.

Need to keep up with the 5stars standard

This is my second time staying at the resort, first experience was 5 to 6years back, we stayed at the room with balcony, everything was quite well kept then. This time round, we booked a villa and a room with balcony. Good side of the place. Taps are running well with hot water (important to me), beaches are great, hotel staffs are very friendly and swimming pools well kept. The accommodations itself are now a bit run down. Needs to buckle up on the up keeping of the floor, lightings, cabinets especially on the door hinges (mostly already upgraded to the soft closing type), power points and switch faces already cracked, balcony railing getting rusted etc etc. Hope my expectations are not too high as I am paying prices of a 5stars resort.

Beautiful property!

The location was quite, peaceful, very clean beautiful beaches and excellent customer service and a very friendly staff

Love Danang

Danang is beautiful. Hotel and its restaurants are highly recommended. Only issue was website said 3 bathrooms, but only 2 in the apartment. And kitchen had no microwave. Inspite of this, I would still stay in this hotel as location is great.

The resort is beautiful - but it is the staff that makes it outstanding. Every. Single. One.

- Grear facilities for family (sport, kid club) - Food is just so so - Price is quite high given services

AVOID!! GENERAL MGR has complete DISREGARD FOR GUEST and staff SAFETY. Entrance/portico has enormous decorative lampshades flanking the entrance that hang precariously low (metal reinforced bottom edge about 5 feet and 5 inches from ground). Nothing on the ground directing pedestrians to steer clear of them. As I looked at my Uber/Grab app while walking to the carport I bumped into it, leaving a huge welt/scab on my forehead, 2 inches from my eye. Notified Asst GM who apparently did not report to GM. I bumped into GM the next day and he was not aware of the accident until I showed this safety hazard to him and he saw the bruise on my face. I offered a logical, cost effective solution to raise the shades one meter. He coldly said that I shouldn't have walked there -- no sympathy, apology for having a metal object at eye level, no complimentary cocktail, nothing. Same day I video recorded a worker standing on a 3rd floor balcony rail, untethered, not holding on to anything, painting the exterior wall above him with extension rod paint roller. A strong wind would have knocked him to his death. Zero regard for human safety at this facility! Go elsewhere. Beach was littered with trash from the sea despite staff efforts to maintain the beach area. Location undesirably remote, requiring taxi to get anywhere off the property. However, the food was good in the restaurants. RECOMMEND AVOID Hyatt properties abroad and this one in particular.

Awesome hotel

Awesome hotel with amazing members of staff. Very clean and service provided was unbelievably good and very friendly

The grass area and beach are well maintained!

nice ocean view

Perfect location on one of the most beautiful beaches in the world with an incredible assortment of activities. would stay again for sure next visit

Terrible Sound Insulation, Very disturbing

I will provide a fair review. The property was built with major flaws, and every room you can hear echoes and every movement from chairs and furniture and noises from the units above and adjacent to your room. I complained many times, was woken up every morning early by the sounds of chairs scraping across the floor and kids screaming and running around. To be fair, the staff was understanding and nice and they acknowledged that the property has a construction flaw. But in reality, you won't have a quiet peaceful stay here due to this sound insulation problem.

The shower head anh toilet is not 5 star at all.

All the staff is superb.

Good

super beautiful room and wonderful breakfast. and all stuffs are very kind and good service.

very good and friendly staff

My family and I had a great time at the hotel. The hotel has multiple pools and is directly connected to the beach. Staff are friendly and helpful. Prices are reasonable. We would love to come back again soon.

The beach was unique. The service was slow and poor. I ordered drinks and they would take about 25 min to get to me. I needed to get utensils and bowls for my take-out food and they never arrived- even after two calls to the front desk. The staff is friendly.

Amazing staff and site, absolutely loved it

Amazing service. Super friendly and helpful. There was so much to do in the hotel itself.

The stay at Hyatt was amazing. From check in to check out. The staff were friendly and welcoming. They remembered everything about us during our 4 night stay. Food allergies/ restrictions to preference on how we like the eggs. The facilities are really nice and top notch as well. From activities for kids like the Hyatt club, pool, rock climbing and much more. Restaurants for everyone’s taste. Highly recommend the regency club option. Shout out to Thao for special attention to detail.

There were cats in the property. Quite a few flight of stairs to get to the rooms. But beach was clean and nice.

Beach is beautiful and lovely pools. Dining is great!

The property was great. Due to the season, the beach was swallowed up by the ocean. However, the staff were great and went out of their way to accommodate our every request. Pool bar staff were exceptional

Staff at Garden Restaurant was fantastic! Drivers were very good. Spa was amazing.

Breakfast was very good.

Overall it was a great experience & weather

I believe it is because of after Covid-19 restrictcted situation in Vietnam, but the facilities seemed a bit outdated, dirty, broken, and molds conditions with the hotel premises. Also, there was some construction going on near by the hotel while require drivers to detoured around which takes a bit of extra time in & out of the hotel.

Our room was not in an acceptable state for an alleged 5 star resort (which we paid for). We discovered water was visibly leaking through the back of one of the closets in our room and stained our clothes (in fairness the hotel dry cleaned the clothes), a tap was leaking badly in one bathroom sink all over the bench top and wasn’t fixed while we were there over 4 days, neither hair dryer worked, we turned the oven on at one point and it tripped the power to half the apartment. The hotel tried to fix these things at one stage, which really just disrupted our stay as we had a procession of maintenance and cleaning staff in and out of our apartment over many hours and they couldn’t fix things nor did they have vacancy to move us. When I stated I was not happy with the room on check out, the staff member simply asked if I wanted the receipt emailed to me, it was like talking to a robot and very frustrating. I wouldn’t be leaving this review if the hotel had have addressed this properly with me. Other than that, the staff generally were excellent, very friendly and helpful. The food in the restaurant is overpriced and the location of the hotel is pretty remote. You need to take a taxi if you want to go anywhere outside the complex.

Beautiful resort. Unfortunately some of the amenities were not up and running due to closures from COVID. The staff was very helpful and always friendly. We were offered late checkout and since our flight was late in the evening we were very happy with their offer. It is a quite location outside of the city but close to Marble mountain and Hoi An. I would definitely stay at this resort when I return.

Love to come back again. Wonderful hotel

Hyatt is an amazing hotel .

Love this hotel so much! My parents really enjoy staying here, great services!!!

Staff very helpfull and excelent service Food was good and very clean rooms

finely it was nice

hi to stay at thus hotel during the crimes was not o cheep and there was no special activity at the hotel .

lovely

We travelled at the height of the corona virus so the resort was a lot quieter than normal. We almost had the place to ourselves and it certainly is a fantastic resort ! A couple of the restaurants had closed due to lack of customers but the staff couldn’t be more helpful . And maybe it was due to having less holiday makers , but the restaurant staff remembered our favourite drinks and the service felt very personal. It’s Right on a lovely stretch of beach ( although there’s a lot of jelly fish at the moment ). Pool is also beautiful ..not deep and lovely temperature . They have their own car available for free transfers to Hoi Ann ..sadly closed when we were there , plus regular taxis to call on to take people wherever at the drop of a hat . Not cheap but well worth it

Property need to be updated, specially the Villa. We stayed in the Villa 6

Hyatt in Danang has beautiful My Khe Beach, excellent facilities and friendly staff. I had enjoyed my holiday here so much and I want to come again for Christmas holiday this year!

Nice hotel with ocean view room

I was really happy stay at this hotel with my husband for 4 days with ocean view room. Really comfortable inside the unit and balcony sofa bed. Excellent sunrise view in front of the room. I recommend this hotel to the couples travelers considerate to stay. Thank you

I like quietness and relaxing environment. But not very convenient if you looking for nearby mini mart for snack at night.

Toiletries and toothbrush etc are not available in the room and have to call guest service. Slight inconvenience

Hotel made our trip!

1/6 stops for my honeymoon and it was amazing. Because Danang is a beach city, you can't just hop out to grab a quick bite to eat, and you'd most likely need to return to your hotel room for a break. I would highly recommend the lounge access (breakfast, HH, and drinks). The food was AMAZING with excellent taste, ingredients, ambiance, and service. It's definitely worth it and the best lounge we went to all trip. I would also argue some of the best food unless you know all the local spots with AC. I would suggest to the hotel to turn the AC up :) We couldn't swim in the ocean because it was November but got to sit on the sand and by the pool to tan. I even ran on the beach and used the gym. Parts of improvement would be the smell of the gym. Not sure if it was moisture getting in, but it did have a funny smell but nothing to stop you from getting your work out on. Buildings are further apart from one another, but the resort has golf carts to pick you up, and it is all walkable if you're healthy and willing. It makes sense why they space everything so everything seems well-intentioned. You can get a little island fever if you can't do ocean activities, but the hotel made our stay. Our room was also AMAZING overlooking the ocean, so that's a must. I would definitely stay here again

Extremely great staff and food! Room was modern and nice. Overall the resort could use a a little face lift and modernization. T

Nice beach, spacious room for the residence, good breakfast spread

Spectacular stretch of sandy beach

The vast stretch of sandy beach on a huge estate is great for kids and families. There's a lot of walking but the landscaping is amazingly pristine. Staff is extremely friendly and special mention to Trang Nyugen, Hien and Nyugen at Greenhouse restaurant and Tuan the bellboy. The site is near the golf course but is too far away from the city. Hoi An is nearby and is worth a visit. Do stay till dusk to see the multi colour lit boats

Hotel property is huge and we had fun exploring around it. The beach is just within the hotel area and we really love the cool sea breeze and wind. Hotel room is spacious and we especially enjoyed lazing at the balcony on the big round sofa bed. Excellent stay!!

Convenient shuttles to Hôi An. Nice pools. Great restaurants. The only negative point is that you can’t swim in the sea (waves too dangerous).

Great service and beautiful property