Hotel Serena
Removed from My wishlist
Removed from My wishlist
Hotel Description
A stay at Hotel Serena places you in the heart of Cortina d'Ampezzo, a 7-minute drive from Cortina d'Ampezzo Ski Resort and 14 minutes from Lake Misurina. This ski hotel is 9 mi (14.5 km) from Lake Sorapiss and 11 mi (17.7 km) from Giau Pass. Stay in one of 52 guestrooms featuring flat-screen televisions. Your memory foam bed comes with down comforters. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Featured amenities include a business center, complimentary newspapers in the lobby, and luggage storage. Free self parking is available onsite.
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 3.50 per person, per night
We have included all charges provided to us by the property.
You need to know
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a record of full COVID-19 vaccination.
Special Instructions
The front desk is open daily from 8:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. For more details, please contact the property using the information on the booking confirmation.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Please note that pets are not permitted in the restaurant.
Minimal age
18
Optional fees
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
German
Russian
English
Italian
French
Romanian
Spanish
Important information
Property Alerts:
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 3.50 per person, per night
We have included all charges provided to us by the property.
You need to know:
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a record of full COVID-19 vaccination.
Special Instructions:
The front desk is open daily from 8:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. For more details, please contact the property using the information on the booking confirmation.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Please note that pets are not permitted in the restaurant.
Minimal age:
18
Optional fees:
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
German
Russian
English
Italian
French
Romanian
Spanish
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Hotel Description
A stay at Hotel Serena places you in the heart of Cortina d'Ampezzo, a 7-minute drive from Cortina d'Ampezzo Ski Resort and 14 minutes from Lake Misurina. This ski hotel is 9 mi (14.5 km) from Lake Sorapiss and 11 mi (17.7 km) from Giau Pass. Stay in one of 52 guestrooms featuring flat-screen televisions. Your memory foam bed comes with down comforters. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Featured amenities include a business center, complimentary newspapers in the lobby, and luggage storage. Free self parking is available onsite.
Hotel policies
No elevators
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 24 hours
Professional property host/manager
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Guests must provide health documentation
Guests must provide proof of COVID-19 vaccination
Property does not offer onsite COVID-19 testing
Cleaning and safety practices
- Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
- Property follows sanitization practices of SGS (3rd party expert - Global)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation might be required for some facilities onsite
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 3.50 per person, per night
We have included all charges provided to us by the property.
You need to know
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a record of full COVID-19 vaccination.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Please note that pets are not permitted in the restaurant.
Minimal age
Optional fees
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
German
Russian
English
Italian
French
Romanian
Spanish
Amenities
Most Popular
Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Transportation services
other
Concierge services
Fireplace in lobby
Hiking/biking trails nearby
Ski storage
Laundry facilities
Garden
Safe-deposit box at front desk
Free newspapers in lobby
Front desk (limited hours)
Business center
Porter/bellhop
Meeting rooms
Number of restaurants - 1
Snack bar/deli
Parking (limited spaces)
Free self parking
Rooftop terrace
Number of bars/lounges - 1
Ski shuttle (surcharge)
Ski passes available
Proposal/romance packages available
Ballroom
Outdoor furniture
Wheelchair accessible – no
Food and water bowls
Litter box
