Hotel Arbre de Neu
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Hotel Description
With a stay at Hotel Arbre de Neu in Encamp, you'll be within a 10-minute drive of Caldea Spa and Pyrenees Andorra Shopping Centre. This ski hotel is 0.1 mi (0.2 km) from Funicamp Ski Lift and 0.8 mi (1.3 km) from Engolasters Lake-Les Pardines Path. Stay in one of 19 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided on request. Featured amenities include complimentary newspapers in the lobby and an elevator.
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
- Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
You need to know
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards and cash
- Cashless transactions are available
Minimal age
18
Optional fees
- Fee for continental breakfast: approximately EUR 2–15 for adults, and EUR 2–15 for children
- Housekeeping fee: EUR 15 per day; may vary based on length of stay
- Laundry fee: EUR 11 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Slovenian
English
French
Romanian
Spanish
Catalan
Important information
Property Alerts:
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
- Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
You need to know:
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions:
The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards and cash
- Cashless transactions are available
Minimal age:
18
Optional fees:
- Fee for continental breakfast: approximately EUR 2–15 for adults, and EUR 2–15 for children
- Housekeeping fee: EUR 15 per day; may vary based on length of stay
- Laundry fee: EUR 11 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
Slovenian
English
French
Romanian
Spanish
Catalan
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Hotel Description
With a stay at Hotel Arbre de Neu in Encamp, you'll be within a 10-minute drive of Caldea Spa and Pyrenees Andorra Shopping Centre. This ski hotel is 0.1 mi (0.2 km) from Funicamp Ski Lift and 0.8 mi (1.3 km) from Engolasters Lake-Les Pardines Path. Stay in one of 19 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided on request. Featured amenities include complimentary newspapers in the lobby and an elevator.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 24 hours
Professional property host/manager
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Cleaning and safety practices
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
- Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
You need to know
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards and cash
- Cashless transactions are available
Minimal age
Optional fees
- Fee for continental breakfast: approximately EUR 2–15 for adults, and EUR 2–15 for children
- Housekeeping fee: EUR 15 per day; may vary based on length of stay
- Laundry fee: EUR 11 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Slovenian
English
French
Romanian
Spanish
Catalan
Amenities
Most Popular
Free WiFi
Dining services
Concierge
Spa
Entertainment
Non-smoking
other
Elevator
Concierge services
Hiking/biking trails nearby
Ski storage
Breakfast available (surcharge)
Spa services on site
Free newspapers in lobby
Front desk (limited hours)
Ski-in/ski-out access
Sauna
Number of restaurants - 1
Snack bar/deli
Ski passes available
Terrace
Outdoor furniture
Handrails in stairways
Wheelchair accessible – no
Well-lit path to entrance
