Gateway Inn and Suites
6.4

Fair

279 Guest reviews

6.4
Fair
279 Verified Reviews
Read all reviews
Cleanliness6.0/10
Service7.2/10
Comfort6.4/10
Condition5.8/10
Neighborhood8.2/10
Amenities5.6/10

250 Holiday Drive, Clarksville, United States of America. See map

Free WiFi
Parking available
Concierge
Accessible facilities
Safe-deposit box at front desk
24-hour front desk
Free wired internet
Wheelchair accessible parking
Free self parking
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Hotel Description

With a stay at Gateway Inn and Suites in Clarksville, you'll be in a shopping district, within a 15-minute drive of Austin Peay State University and Governor's Square Mall. This motel is 14.1 mi (22.7 km) from Fort Campbell and 1.3 mi (2 km) from Old Glory Distilling Co.. Make yourself at home in one of the 60 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and blackout drapes/curtains, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour front desk, and a safe deposit box at the front desk. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 14

Pet max weight (per pet) in lb is 30

Only dogs are allowed

Maximum number of pets per room 1

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • Contactless check-out is available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, mobile payments, and cash
  • Mobile payment options include: Apple Pay and Tap & Go
  • Safety features at this property include a smoke detector
Minimal age
21
Optional fees
  • Pet fee: USD 10.95 per pet, per night
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Accessible facilities

Other

Safe-deposit box at front desk

24-hour front desk

Free wired internet

Wheelchair accessible parking

Free self parking

Vending machine

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Handrails in hallways

Handrails in stairways

Upper floors accessible by stairs only

Well-lit path to entrance

Hotel reviews

6.4
Fair279 Verified Reviews
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Cleanliness6.0/10
Service7.2/10
Comfort6.4/10
Condition5.8/10
Neighborhood8.2/10
Amenities5.6/10
2/10
Poor
Verified traveler, 03 Apr 2025
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No Smoking Room ("NO SMOKING" sign on door), but clearly the rooms had been smoked in (absolutely reeked of stale cigar smoke, and there were many, many large burn holes in the bedding), which would indicate the smoke alarms do not work. The bolt lock on the door was broken and the characters lingering in the parking lot would make you want the extra security. The only window in the room was entirely cracked (the glass had "spider-webbed" from top to bottom and side to side). The curtain had not been hung correctly, so it did not close all the way (leaving a large gap to let in sunlight and unwelcome peepers).

10/10
Exceptional
Rebecca, 30 Mar 2025
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Great option

10/10
Exceptional
Charity, 26 Feb 2025
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The hotel was clean. The staff were really nice

10/10
Exceptional
Johnny, 04 Jan 2025
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We were celebrating our 24th wedding anniversary. This by far is one of the best hotels we have stayed at. My wife and I would highly recommend this hotel to anyone.

6/10
Fair
Danyalynn, 21 Dec 2024
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It was a good ,except for the noise when its after 12am and the room needs to be painted and the bathroom toilet wound not stop running. Also the outlets needed to be fixed, they were just hanging on the wall.

10/10
Exceptional
THOMAS D., 01 Dec 2024
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Wonderful stay..

2/10
Poor
Darla, 22 Nov 2024
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Don’t do it

My family and I stayed for a total of four nights double bed for people one family member came over. We are now banned from the property and not able to rent from them anymore which is a blessing as far as I am concerned they were rude. rude rooms were absolutely horrific Cheaper is not always better

10/10
Exceptional
Alice, 11 Nov 2024
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We were able to have a ground floor room. We came in late from a wedding and were able to park in front of our room instead of having to park away down from the room like we have had to do at other hotels.

2/10
Poor
Ryan, 03 Nov 2024
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Disgusting hotel

It was so dirty that we left and got a refund. I’ve never done that. There were bugs, it smelled like smoke, the sheets looked dirty, the furniture was cheap and broken, etc. it was the most disgusting room I’ve ever seen. I feel so bad leaving this review but it was horrible.

2/10
Poor
Natalie, 17 Sep 2024
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The room was dirty.

2/10
Poor
Khadijah, 04 Aug 2024
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Disgusting and nasty

This hotel was utterly disgusting. The room smelled like cigarettes and beer dispite requesting a nonsmoking room. The water was not running well and came out in spurts every now and then. The tub was completely dirty and no amount of cleaning could make it come clean. Pulling back the comforter, the sheets were ripped and bugs was crawling around in it! Could not even sleep in that room. Went to the front desk and the white lady with brown hair and a bull piercing said we know there is nothing I can do about it. When I asked for a refund to get another room she refused and said I can go somewhere else but there is no refunds available. Utterly disgusting! When I complaints to hotels.com they lied and said I never said anything and I never complained. Dispite me asking them to have a manager look at the cameras to show! Save yourself time, money, and patience.

2/10
Poor
Verified traveler, 14 Jul 2024
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Not good or safe.

The room had an unpleasant smell, the sheets had stains and burns on them, the two chairs had stains that appeared to be human body fluid, the sink was rusted through, the shower head didn't spray well, the deadbolt was broken.

2/10
Poor
Norm, 14 Jul 2024
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Pretty average. No Wifi or workable ice machine. Door jambs need paint, bathroom fan missing plate, receptacles do not keep electrical items plugged in, shower faucet not working properly, no plugs for bathtub or sink drains.

6/10
Fair
Verified traveler, 13 Jul 2024
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It was okay.

2/10
Poor
Verified traveler, 30 Jun 2024
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The worst was they charged me $17 extra that It was not posted anywhere on their website, claiming that this is from the bank for card payment fee; a hidden illigal charg. And the service was poor as well. Also unethically using shopping carts like Target shopping carts instead of their own service carts and claiming that because they are privately owned, they can do so.

2/10
Poor
Dina, 24 Jun 2024
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The tv didn't work right noisy neighbors not enough towels the bed was to hard plus the furniture was old

10/10
Exceptional
Crystal, 20 Jun 2024
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The night attendant guy was very nice and funny !!

10/10
Exceptional
John, 15 Jun 2024
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Very nice people

10/10
Exceptional
Verified traveler, 13 Jun 2024
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Far and away

Good stay. Room a little rundown. The price was right, amenities and comfort good. Coffee available in morning no breakfast. Recommended for family on a tight budget. Good for getting some rest after a long drive.

2/10
Poor
Mary, 08 Jun 2024
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Double charged me for my stay.

4/10
Poor
Leanna, 01 Jun 2024
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Did not accommodate my disability. Refused to transfer me to a first floor room. Hand rail on stairs was broken.

6/10
Fair
Janet, 30 May 2024
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Ok stay

It was ok the cleaning ladies never came to give us fresh towels clean the room etc did mention it to the front desk because we had to go get more toilet paper but they still didn’t come. I don’t think we would stay there again and would not recommend

2/10
Poor
Selena, 24 Apr 2024
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After a very long drive, I get to the hotel and they didn’t have a room for me. All I got was, whoever was working didn’t write down your reservation. I don’t have a room available. The staff was irresponsible and unapologetic. I wouldn’t recommend this hotel to anyone. I will never try to be cheap again. You get what you pay for.

4/10
Poor
Verified traveler, 15 Apr 2024
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This place is ssooo out of date! The room had a funky smell to where I had to leave the door cracked over night & shoved all the furniture in front of the door to feel "safe". Baseboards are coming off, had no remote to use for the TV. NEVER GO HERE!

6/10
Fair
Mary, 09 Apr 2024
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Room 108- First room I checked into smelled strongly of cigarettes even though this is a nonsmoking property. There was an outfit dirty panties tucked away in the fold out couch which I found while searching for bed bugs. There was white powder on the nightstand- I was assured by the very pleasant receptionist that it was not what I thought it was, none the less I was offered a different room. Room 101- Second room mostly just smelled musty, old and very very faintly of cigarettes. It wasn’t anything $50 of febreze couldn’t handle. While checking this room for bedbugs I instead found used condoms & mold on the bathroom walls. We did stay 3 nights in the room as my husband and I needed to be in town for drill at Fort Campbell. (A Convenient drive) During my stay I observed 1 housekeeping lady seemingly tasked with cleaning 60 rooms. When I brought attention to how unkept our rooms had been prior to our check in I was informed that the owner has had talks with the only house keeper and then later informed he had torn into her on my behalf. I do not believe the house keeping is staffed well enough to try to hold a single person accountable for the upkeep of 60 rooms. I may be reading into it a little much, but she could be being treated so poorly because she’s non English speaking. Unless you are used to smoking indoors, bring your own towels and bedding as the smell and residue is not washed entirely out between stays. All staff members were doing the best they could.

4/10
Poor
Anyssa, 24 Mar 2024
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There was roaches in the room, it was dirty, stains on the sheets and the sink had soap residue in it. The TV worked but everything was backwards and had a blue tint to it.

10/10
Exceptional
Pauletta, 15 Mar 2024
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The ladies at the front desk were nice, friendly and it was a joy checking in.

2/10
Poor
Brandy, 04 Mar 2024
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Very outdated and in need of updates. Furniture was falling apart/ stained. Linens were all stained. Mildew in the bathroom. Peeling wallpaper. Hole in the ceiling. Overall - disgusting.

2/10
Poor
Karl, 02 Mar 2024
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Bed bugs, cigarette burns all over my room, my sheets were a yellow tint from the cigarette smoke. I asked for a new room and had all the same problems

4/10
Poor
robert, 25 Feb 2024
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Your website does not communicate very well with the hotel, they wanted to charge us again when we had already paid. The first room we had was a smoking room, we are not smokers. The website says free breakfast, they only had coffee, we don't do just coffee for breakfast. No facilities to print boarding passes for air travel.

8/10
Excellent
Elizabeth, 18 Feb 2024
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Didn’t have coffee maker in the room

8/10
Excellent
Teska, 17 Feb 2024
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There was a shopping cart with caution tape around the entire front and the curbs were broken concrete and the dumpster was open and there was another grocery cart

10/10
Exceptional
Donald, 04 Feb 2024
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Its was a relaxing trip.

2/10
Poor
Chris, 18 Dec 2023
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THEY HAVE BED BUGS. I STAYED 15 MINUTES FOUND 3 BED BUGS! The hotel will refuse to give a refund as well!

8/10
Excellent
Venisa, 13 Nov 2023
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The was dirty

2/10
Poor
Me, 04 Nov 2023
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I don’t think the room had been cleaned since they opened the establishment. There were drink spills all over the walls, shower head was corroded and there were roaches under the microwave. The beds were washed and cleaned but had cigarette burns and some stains. It was a lot quieter then expected but very sketchy area. A lot of people living there.. The younger lady with dark makeup needs an attitude adjustment but the older lady in the morning was extremely nice. If you have an alternative, use it.

4/10
Poor
Levetris, 04 Nov 2023
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It definitely could have been better

U can’t take a bath because their was no stopper. Had to get a different room. I got a king size suite and in the picture I thought it came with a jacuzzi. It doesn’t. Half of the cable channels don’t work and I heard kids running up and down the hallway all day

8/10
Excellent
Matt, 01 Nov 2023
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Clean, efficient.

2/10
Poor
Richard, 14 Oct 2023
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The lobby looked really nice. The receptionist was nice. The first room was "non-smoking" but smelled like an ashtray. The nice receptionist offered a different but it smelled like weed. We tried a 3rd room and it smelled like a slightly cleaner ashtray. We checked out immediately.

2/10
Poor
Monica, 23 Sep 2023
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Ants, roaches, smelled like cigarettes. No coffee for room. Lights flickering, tv sound was out of sink on all channels, patched walls not painted. DUMP!

10/10
Exceptional
Matthew, 17 Sep 2023
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This is the best hotel room I have ever stayed at in my life. Everything at this location is immaculate. My wife and I only stayed one night but I will never forget how wonderful the staff and facility were. Everyone I encountered was so kind and professional. The room itself was undersold by its pictures online. When we entered the room my wife and I were speechless. The room was everything we ever could have hoped for and more. Everything was clean and well maintained. The television was crystal clear and the bed was one of the most comfortable I have ever slept on. Thank you Gateway for your legendary hospitality. I can’t wait to travel again so that I can plan a pit stop at my new favorite hotel.

2/10
Poor
Benjamin, 16 Sep 2023
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Needs to be cleaned and remodeled

You get what you pay for, I was not expecting luxury for $77, but I was still very disappointed in the cleanliness and appearance of the room. Very old looking and not properly cleaning conditions. Didn’t stay the night.

4/10
Poor
Craig, 10 Aug 2023
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Guests are a mix of truck drivers and travelers who need their sleep and party crazies that rant all night...no security

2/10
Poor
Pat, 06 Aug 2023
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Lady at desk very nice, carpet nasty, mirror dirty, felt unclean.

6/10
Fair
Tahithia, 24 Jul 2023
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it was a nice hotel..could use a few upgrades but they were nice ,friendly and helpful. I would stay again :)

10/10
Exceptional
Heather, 06 Jul 2023
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Quiet

6/10
Fair
Verified traveler, 18 Jun 2023
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Not so good. Walked in and it smells like mold. Carpet is semi wet/sticky feeling. The have holes on there walls not patched.

8/10
Excellent
Leslie, 27 May 2023
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It was great for the price

10/10
Exceptional
Crystal, 21 May 2023
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Awesome

4/10
Poor
Maria, 16 Apr 2023
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You ask for towels and wash rags and they wouldn't let you have them we slept all day and need some and wouldn't let us have any there was 4 of us

4/10
Poor
Gene, 02 Apr 2023
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Gave away my nonsmoking room

10/10
Exceptional
Fonda, 02 Feb 2023
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We travel through Clarksville twice a year. We always stay here. Always clean and very friendly staff.

10/10
Exceptional
Jose, 07 Jan 2023
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Very Friendly Staff

2/10
Poor
JANELLE, 01 Jan 2023
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Roaches in the bathroom and the furniture. Roaches in the light fixture in the bathroom. Bottom rooms are non-smoking, top rooms are. So either way you have a smoking room. Found clothes from a previous guest. Beds were terrible. Blind wouldn’t stay closed due to air conditioners. Door was damaged. Furniture outdated. Witnessed a staff member going through guest trash at the dumpster taking old vapes, clothes, ect. Hotel couldn’t refund me due to booking through Travelocity. Office staff was nice and friendly. But everything else will be a hard pass for us coming back again. Our room smelled like a bar the entire time and was told even if we switched it wouldn’t change anything since the cigarette smoke comes into the downstairs rooms through the vent. Only have 30 mins when you check in to get a refund, so act quick!

2/10
Poor
Karen, 30 Oct 2022
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DO NOT PLAN TO STAY THERE NEVER

Do not even consider staying. Coakroaches are terrible. noisey, not too clean. first day there had been out till dusk when returned sa one roach. after turning on bedroom light many appeared on wall and microwave. it was about 12a packed my belongings and went to cancel my reservation. Would not rembuire the day I checked in because I had been there to many hours before seeing bugs. refunded my second day. Feel that I should have been refunded both days. manager was very uncaring.

6/10
Fair
Kathy, 21 Oct 2022
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rooms need updated. neighboring rooms were noisy. no breakfast or coffee pot as stated on website. no tissues in room. not enough towels or washcloths. ice machine was very slow to put out ice. no conditioner or lotion in room. wi-fi hooked up and worked good.

2/10
Poor
Michael, 16 Oct 2022
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gateway advertises on their web site FREE continental breakfast, but don't have it . This is false advertising, all the desk clerk tried to do was make excuses. there is no excuse, if you advertise it, and then don't have it... I will not stay at Gateway again. And I will tell my friends. Also Expedia, needs to be held accountable also, it was booked through them.

10/10
Exceptional
Haydee Alberti, 10 Oct 2022
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I like a place is quite and good

2/10
Poor
Verified traveler, 25 Sep 2022
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DONT STAY HERE.

We checked in went to room I checked for bedbugs ( was clean from that). Left as my husband is a musician and had a show in the area that night. We got back to the room about 3/3:30 am went to bed. Next morning when we woke up we Found roaches in the room. I notified front desk all the lady did was let out a big sigh and said “ok” . Also we done late check out as we knew we would be getting in late and house keeping came banging on the door and the front desk lady said that housekeeping don’t always get notified???Thankfully we didn’t take our things in the room.

2/10
Poor
gisele, 13 Sep 2022
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Major Bed bug infestation. Manager is worthless. Will not refund if you are bitten up.

6/10
Fair
Steven, 12 Sep 2022
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Service was good. Room clean but holes in wall and looked like half new paint

10/10
Exceptional
Bailey, 28 Aug 2022
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Would definitely stay here again. Felt homey & quiet. Will definitely stay here again. Friendly staff!

2/10
Poor
Victoria, 11 Aug 2022
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This property has a wonderful lobby and the clerk was courteous , and that’s all that I can say thats good. My double bed room was suppose to be smoke free, yet there was an ashtray w complimentary matches on the coffee table. Next all the four holes in the walls that have been patched w white plaster and forgotten about. The bedspread had cigarette burns on one bed, the other had driend “food” on the bed spread. One of the hand towels had obviously been used -it was crusty and slightly soiled-and then hung back up for the next customer as “new”. The venting above the sink vanity had tooth paste and brown goo it. The noise outside my door from people going back and forth using loud voices lasted all night long.

2/10
Poor
Jodi, 31 Jul 2022
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Disgusting do not stay here!

Do not stay here!!! When we got to the room it smelled like weed and mildew. Went to the front desk and requested a new room. Same thing!! The place was not clean at all. We found a different hotel to stay at and got a refund. There was a family that came in after use that got 2 rooms and when we were leaving, saw them packing up their stuff to do the same.

8/10
Excellent
Linda, 23 Jul 2022
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Nice place

4/10
Poor
Donnie, 27 Jun 2022
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Air conditioning did not work well

10/10
Exceptional
Marsha, 20 Jun 2022
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Nice.

8/10
Excellent
Rick, 13 Jun 2022
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It was a nice stay

It was very nice.

2/10
Poor
faaloia, 09 Jun 2022
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I was not satisfied during my stay, I booked a non smoking room which I was in and room has a smoke odor and gives me headache throughout the stay. Everything was okay

2/10
Poor
Verified traveler, 05 Jun 2022
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Nope, don't do it

No. Holes in walls, flies, old bedding thats paper thin. Brought my own as i usually do at hotels. Bought bug spray and sanitized as. Do not recommend. If you're able, pay the extra 10-20 for a comfortable nights rest somewhere else. The place needs to be renovated stat.

8/10
Excellent
Joe, 28 May 2022
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We were happy for the most part with the property. They need to finish the work that was started in the room and up grade some of the content of the room.

8/10
Excellent
Stephen, 25 May 2022
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Not fancy but reliable

Good solid motel, clean and quiet. I've stayed here several times and never had an issue. The front desk crew are great to talk with.

6/10
Fair
Lamanda, 22 May 2022
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Fair

Clean & quiet. Shower was great! Needs updating. Maid service needs improvement…they did not come at all one day! Was told they did not do laundry that day! Ok, so I guess that meant they don’t bring clean towels, empty trash & make beds?! My husband had to empty our trash in the dumpster. No coffee pot in rooms; which is not cool when you’re in the back section & coffee is only available in the lobby.

6/10
Fair
Deborah, 16 May 2022
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Ok for the price.

Over all our stay was good. We did see 2 roaches, and several ants in the room. There was no coffee maker in the room as stated there was.

10/10
Exceptional
Daisy, 15 May 2022
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We stayed in a king suite it was very nice we will definitely be back

10/10
Exceptional
Marcus, 14 May 2022
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It was cool

8/10
Excellent
Patrick, 14 May 2022
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The room didn't feel clean

2/10
Poor
Melchoir, 09 May 2022
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Other being close to home nothing. My stay was very unenjoyable and very upsetting

2/10
Poor
Kimberly, 05 May 2022
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Priced low so good value

10/10
Exceptional
Fonda, 01 May 2022
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We stayed in the Executive Suite. It was so nice! Staff was wonderful!

8/10
Excellent
Verified traveler, 22 Apr 2022
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Nice - pet friendly

Had an easy trip - nice stay with 2 dogs who were treated well. There was ample area for the dogs and the rooms were clean.

8/10
Excellent
Maximum, 28 Mar 2022
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Everything I needed was available and the price was on point for the value.

2/10
Poor
Margene, 25 Mar 2022
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Told us we had a smoke free room and it reeked so bad we could hardly sleep. Rediculous....never again!

6/10
Fair
James, 25 Mar 2022
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Easy on and off to the highway. Room was not ready when we got there. Confusion over our reservation. Pool and breakfast were advertised, but when we arrived we found out that neither was available. Only morning coffee. Room was clean, although the carpet seemed sticky under bare feet. Bed and pillows comfortable.

2/10
Poor
Rafik, 22 Mar 2022
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Super dirty.

10/10
Exceptional
Jennifer, 22 Mar 2022
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Staff go beyond

4/10
Poor
JoLyia, 08 Mar 2022
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Smelled bad. For non-refundable hotel. Had bugs and it smelled bad, we had to wash everything after leaving.

6/10
Fair
Sal, 28 Jan 2022
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First room tv didnt work. Got moved to 115 had lots of cockroaches.

8/10
Excellent
Chance, 04 Jan 2022
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It was a decent stay

6/10
Fair
Katherine, 10 Dec 2021
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It wasnt very clean

8/10
Excellent
Grace, 09 Dec 2021
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Really Great Stay

It was a very good place staff was very helpful. Would stay there again if I ever go back. Bed was comfortable could of used thicker pillow but everything was great.

8/10
Excellent
Sue, 05 Dec 2021
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Hotel on the way home

Nice location, staff friendly, newer carpet, however bathroom needed attention

8/10
Excellent
Daniel, 01 Dec 2021
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Three Days in Clarksville

To be honest, our first room/night was a bit rough - a bit dirty in shower, shower head was rather loose, smelled of old smoke, heater didn’t work very well. And the room was smaller than what I’d reserved. The front desk folk moved us to another room for the next two nights of our stay and it was great. Very large and roomy, comfortable. Amazing shower water pressure. For the budget conscious, a good value stay.

6/10
Fair
Catherine, 28 Nov 2021
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The bathroom had mold and baby roaches. The bed was great. The bedding was clean.

2/10
Poor
Ursula, 26 Nov 2021
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My bed had bedbugs

6/10
Fair
Sera, 18 Nov 2021
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Overall it was a nice room other than the bugs. There were big silverfish and roaches that were crawling around every once in a while.

8/10
Excellent
Charles, 01 Nov 2021
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Gita was great. Very helpful staff. Thank you!

8/10
Excellent
Jared, 01 Nov 2021
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Huge room, quiet. We did see a few bugs, but other than that the room was clean.

4/10
Poor
John, 25 Oct 2021
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Not a great place to stay

10/10
Exceptional
Danielle, 24 Oct 2021
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The rooms have a semi-seperated sitting area in them! A enclose closet!

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