Staff is excellent

My shower head didn’t work properly, my key pad didn’t work properly . Stairwell was dirty and with trash

Staff was very really easy to work with and helpful. Would stay here again

Super location. Ideal place for tourists. Super stuff. Clean. Ok

Let me check in early before my 2 pm play

Peaceful

Nicole at the front desk was beyond amazing and went above and beyond for my wife and me

Very nice people clean and great area

Really good location walkable to almost everything! Clean rooms and the staff are friendly and welcoming

Great

Love the property. Easy to get in and out of and the staff are wonderful.

Friendly staff

Extremely walkable and child friendly. Excellent proximity to Times Square and completely walkable. Subway is close by so we took the bus from the airport (free) to the subway $3.25pp and the ride spit us out right close to the entrance of the hotel. Did the same on the way back. Our luggage was held for us too. Complimentary water was out at multiple points which was a nice touch. There was a lobby bar but I did not partake. If you’re blessed enough to see Monica or Nicole tell them hello from Texas for me. Great gals! Loved my stay and would stay again.

The property was a good value and, for Manhattan, a good sized room. However, it is right across the street from the Port Authority Bus terminal which is a great convenience for travelers but there is fairly open drug use in the immediate area. Overall we felt safe in the immediate property but sometimes getting to and from the hotel after hours felt unsafe but during regular workday hours seemed pretty safe. Staff was friendly and very accommodating. We got immediate service for a minor plumbing issue in the room and we got an early check in which was appreciated after traveling.

Conviently located

I love it !

Front desk against was amazing, and rest of team is too

Excellent location safe and clean

Great location and clean room. Got an early check-in with membership, which is a big plus. The cons are the old architectural condition and the loud heater.

Front Staff super friendly

Great hotel right in the middle of town. Easy walk to Central Park or financial district

The staff is excellent and welcoming. The lobby could use a renovation. The breakfast buffet was very good. The room was clean and modern. It's NYC so just know that there's a bit of light that's just going to come through the windows. It's never really dark in the room. My room was facing Port Authority but I was staying over to just avoid a longer commute home so this didn't matter to me. The area is very convenient and just slightly away from the chaos of Times Square, but very close to lots of dining options.

Great stay

Close to Times Square.

We were traveling to New York for a very short trip and this hotel made everything absolutely perfect. Easy check in/out instructions, extremely helpful and polite staff, very clean and accessible. Great location so close to everything and major attractions and traveling options. We told them it was our anniversary and they decorated the room for us which I thought was just so special and kind. We can’t recommend this hotel enough & can’t wait to come back & stay again! <3

6 min walk to Time square !

Samuel at the bar and Kevin at the Lobby. Both great people and employees.

We enjoyed our stay. Hotel is pretty basic, room is small (like most hotels in NYC), but clean and convenient. We wanted something cheap next to Broadway and this was perfect. We did not try the breakfast. Overall quite pleased and better than expected. We did not encounter any issues with elevator wait times.

The hotel was very clean, beds were comfortable and staff helpful. The one problem is that the rooms were very overheated. On a January night we had to open the windows, even after turning down the temperature into the 60s. And open windows in midtown Manhattan do not make for a quiet night.

Very good

Clean rooms, excellent service, staff is very personable and polite, very conveniently located, close to transportation and many attractions.

the policy of the deposit was not clear, and for me it was difficult for understanding.

The room war nice.

Clean property will stay again

Amazing

Rooms were clean and staff friendly would stay again

Great staff and clean, up-to-date hotel, very convenient to all midtown theater and restaurants with 7-minute walk from Penn Station NYC

Great location,

Was excellent..the only thing that I don't like no parking available or to expense it

Overall good

Close to everything

Friendly staff great that the they had a fridge in the room as well. Will.ne coming back.

Had a great time there. The hotel staff was the greatest

Needs better beds and updates, great location

Very good location, comfortable rooms and very friendly and pleasant service. thank you!

Wonderful property would definitely stay again

Great and nice staff

Perfecr

Short but very enjoyable and comfortable stay.

Had to book a room last minute on busy New Year’s Eve and the staff was more than accommodating and very friendly.

Lots of scaffolding and confusing entry’s prior to the actual door to the hotel

The area not safe

Over all it’s nice hotel, however, parking cars is not easy.

It is cool to stay

Small but comfortable room, actually good size for NYC. Clean, good location close to theaters, dining but quiet. Great staff - very friendly. Free water and coffee.

Pleasant stay in NYC

Good location for walking to Times Square, Bryant Park. Staff and bartender are very nice. Rooms and bathroom are very small, little storage and no microwave so not good choice for families. Also, the water gets dangerously hot so check before showering, etc. Overall nice stay.

Great stay. Great staff. Dirty area outside of hotel but not a jog deal as it is only 2 blocks. I would recommend

Very enjoyable stay! Would stay again!

Great location, clean and comfortable hotel. Monica at reception was great! Friendly, professional - great customer experience!! Rooms - newly renovated, good coffee!! Nice matress!

City View was beautiful and the staff was friendly. Very clean rooms. Near everything!!

Could not have been a friendlier and more accommodating staff! Got us early check in and late check out…during New Years! Super friendly and perfect location if you are looking for midtown

We loved staying here. Perfect location. Close to subways, port authority, and Times Square. Whole Foods two blocks away. Clean, lovely staff…no complaints.

Excellent

It was right up the street from Times Square !! Didn’t offer breakfast for the stay it was 21.00 a day .

Excellent stay. No issues. We’ve stayed at the location directly to the right before as well. All in all a great experience.

Super easy walk to Madison Square garden and Times Square. Subway stops less than a block away. Friendly front desk clean rooms. Phish at the Garden and the Four points Sheraton has become a yearly adventure. Highly recommend

Need improvement

From the moment I confirmed our stay, the lines of REAL communication were opened! I received an email directly from a hotel rep (who greeted me at the front desk upon arrival) asking if I needed anything. I requested an early check in if at all possible. She came right back to me with “I’ll assure that your room is ready and please don’t hesitate to let me know if you need anything else.” The kindness, friendliness, and complete experience were consistent throughout the stay. At breakfast we were seated by a window and it was quite chilly, the lady helping to serve noticed my discomfort and rushed over to clean a table, and escort us to it without request. Above and beyond service!! Every guest was smiling and laughing, because that was the overall atmosphere set by staff. I’ll choose them again and again!!!

This is a great spot for a getaway in the city. It's only a few blocks from all the action, yet a nice distance to not hear it all as well. The staff was extremely friendly and helpful. I'd definitely stay here again.

Beautiful and clean

Staff is amazing!!

Great location, clean met our needs for great price

Hotel is right next to time square. Hotel rooms are small but who goes to stay in the room? Walk right to times square. Catch a taxi to little italy. Convenient location once you finally get into the big city

This is the second time staying at this property. The room was ok .. I don’t think the bathroom was cleaned properly. The body wash was completely empty, dust on the back on top of toilet tank, sink didn’t drain properly. The cleaning staff member for 17th floor was doing a facetime call with her family and didn’t see me waiting to ask me for clean towels. Phones should be put away furing work hours. The breakfast hostess was standing at the desk texting away… never looked up. The people who work the breakfast bar were fantastic.. super nice (especially the indian gentleman..fantastic service with a smile every day!). The location is great for the theater district/time square nut on the street near the hotel is the usual riff raff of seedy people.

Cery goid and close to everything

Clean, easy, friendly

Great location !! Very neat and clean

Nice Hotel, near Time Square, restaurants and Theaters.

Location is just a few steps past cleaner, brighter areas closer to Times Square. Though the elevator sometimes took 10 minutes, the staff and hotel were great.

Good location

Everything was excellent. Service at front desk very friendly and accommodating. Would definitely come back.

Rooms to small

Excellent

Staff were so pleasant! Even though they were busy with the holiday rush, they greeted us in a timely manner and were so accommodating!

Times Square, Bryant Park, Broadway, and Rockefeller Center were all within walking distance.

No parking at this hotel. My husband had to find a parking garage, it took him 2 hours to find one that was in the proximity to our hotel (a few blocks away) and not full. For what we paid for our room it was small, only one chair for the desk, one sink in the bathroom in which there was no space to put your toiletries and the shower was too close to the toilet so getting in and out of the shower was very tight.

Not benefit for marriot owners, to small

Friendliness

The location is fantastic for walking and transportation - close to Penn Station trains and buses as well as all the local MTA lines. The room was very thoughtfully furnished, clean, and well lit with its own thermostat. My reservation included breakfast which was a very nice buffet with both hot and cold breakfast options and the most welcoming staff. I would happily stay here again!

Great location in terms of walking to Times Square, fifth Ave, Rockefeller Plaza, all with in 20 minutes, parking on the other hand was difficult with a full size truck and options. Expected this with this being a city but something to think about.

Great experience everything was perfect.

Great location.

The hotel is a a little dated and has some character. The staff are very friendly and try their best to accommodate your needs. The room was clean but the heater was noisy and didn’t cut off at the right temperature. There isn’t much on the street in front of the hotel but you are close by to the subway and Times Square.

Our stay was very nice - the staff were helpful and polite.

Lifts were not working

Check-in was efficient and staff very courteous; room was reasonably clean; beds comfortable; excellent shower. Would recommend!

Close to Time Square and Hells Kitchen

Check in was seamless and quick. Room was clean and perfect for a place to lay down after ufc fight. Price was reasonable as well

The room was nice and the breakfast options were good. Nicole from the Reception team needs a special mention as she went out of the way when we were checking-in and subsequently as well. The hotel is quite centrally located and walkable to many attractions in Manhattan.

Property location is convenient to many attractions, testing and theaters. Clean and comfortable

Staff was professional and friendly at check in, check out, and other facility staff who would greet you when seen. Room was clean with a very comfortable bed. Small fridge and coffee maker are nice perks. Furniture in room was old but didn’t bother me. Close enough to walk to Times Square and many food options nearby. Cold water dispensers available in lobby in the afternoon to night time. Overall, an excellent stay and would stay there again.