Four Points by Sheraton Manado

8.4

Excellent

147 Guest reviews

8.4

Excellent

147 Verified Reviews

Read all reviews

Cleanliness8.6/10

Service8.8/10

Comfort8.8/10

Condition8.4/10

location10/10

Neighborhood8.8/10

Amenities8.0/10

We got stuck at the elevator for about 3-5 minutes.. and the elevator does not have the push button call for us to talk to the operator. Other than that everything was great ❤️

The location next to the mall is great, easy to find foods. the check in process could be more efficient. room is rather small. the maintenance of the property/facility is poor. breakfast with a lot of food variety but the quality and the presentation could be improved. i sat for breakfast this morning, most napkins were not straight, made people suspect if they were clean? no cups on my table. room service quite pricy, yet was not matched by the quality. Staff are hospitable both at ground floor, and lobby area/dining area. I commend the staff especially on ground floors.

Great little property. Best in Manado. Can get a little loud on weekends. But, hey, you're in Asia.

Awesome hotel near the beach. Nice views from the rooms.

The location is good, connected to the mall. The staff is courteous. The elevator is not working while we are there. The breakfast food is so-so

Amazing place!

Everything was perfect.. from warmth of every single staff member, to food to location to the bed .. by far one of our most pleasant snd memorable stays in a hotel ever!

Een goed hotel met zeer vriendelijk en behulpzaam personeel. Het is vrij eenvoudig om van hieruit verschillende trips te organiseren voor noord Sulawesie. Ook duiken rond Bunaken is geen probleem. Voor mij een echte aanrader!

Very nice

Good hotel

to slow and a lot insidde hotel broke sc no good, room service too

service to slow, dirty, ac not work

Hotel staff are very professional and accommodating.

I come back stay over there next my vacation🙏🙏🙏

❤️❤️❤️

I really love to stay morel but my trip was too short 👍 next time I’ll be back,thanks ❤️❤️

Good place to stay with convenience to amenities

Not very exciting

One of the worst experiences I ever had in my life with Four Points by Sheraton. I was so shocked when enter the room . The room is so smelly moldy and dirty . Broken lights and dusty lamp and windows and the bathroom and toilet and sink are filthy with a lot of yellow stains and black molds . A hazard!

I didn't like anything about this property and would not stay there again - I checked out after 2 days despite booking for 8

One of The best hotel in Manado

Perfect hotel location which connect with Manado town square, Nice Room, and excellent service from all the staff - from FO, Housekeeping, Laundry and the staff @ Breakfast premise. The Breakfast food & service also exceptional for 4* hotel. I had worse with 5* Hotel Breakfast - both food and the service. Nice to do little jogging in the morning near the hotel. Overall very recommended hotel in Manado.

Best Hotel in Manado

Amazing place to stay and it’s very convenient. Quarantine in this hotel is perfect if you choose the sea view.

Bad maintenance ruined an otherwise perfect stay

The shower blind is disgusting, should've been replaced at least 2 years ago, it is torn, and has got mold growing on the edges. The sink was clogged, would expect the cleaning service team address this issue to the maintenance department but apparently they never did. TV was crooked, reception was very bad. Otherwise, the view was very nice, bed was comfy.

The sea view

Sheraton Manado

The hotel rooms were very old amd nothing had been updated. Stains on chairs. Grimey shower

Pool bar in a nice place to have family party like what we had on our stay..birthday party.. But the entrance from car park level 6 access to the restaurant is quiet messy..

It was our first time in Manado and staying at the Four Points as absolutely a great decision! Not only the location is excellent (in front line of the ocean, downtown, and connected to a very nice mall with lots of food options) but the personnel were extremely nice and helpful. They really made our stay unforgettable.

The staff is great. The hotel is clean. Centrally located in Manado.

This place has got to be the best stay I’ve ever had. Everyone was so nice and helpful. Ot one thing I can say negative

In my opinion this is the first and only nice hotel in Manado. I've stayed at some of the others and the health department would close them if they were located in the USA. Friends told me there is a nice resort to the north you can stay at if this hotel is full.

No hot water

The Hotel has a new policy of only providing Hot Water at 37 C which means no hot bath or showers anymore.

Hotel is good location,clean and service good

a reasonable hotel with sea view

It’s nice hotel facing sea but I wasn’t fully impressed compared to other hotels of Marriott group that I have stayed. Check in was smooth however there was no towel in the room. I would not expect this level of poor housekeeping in such a reputed hotel group. Furniture in the room looked outdated and even some drawers were opening itself. Very dangerous particularly bed side drawers. One may end up hitting their leg when waking up in night. Breakfast was fine. Variety of options (mostly local delicacies though) and sea facing so lovely view.

A place worth to stay

great view from the room. Comfortable room. Great choices of breakfast buffet. They served traditional food as well. Hotel have direct access to the mall, make a plus for the guests. Definitely will back to stay at Four Points again next time.

Best in Manado!!

Best sunset place in Manado, five stars hospitality and super comfy bed!

Excellent location - mall, food, pool

Located on the ocean with good infinity pool, fitness room and good food. Be sure to take advantage of the gourmet breakfast buffet. Short walk to adjoining mall.

A good large city centre hotel

A well placed large city hotel. Shopping centre attached to the hotel. Staff were excellent - attentive, used our names, responsive to our needs and helpful especially in reception and breakfast room. They could not do enough for us and always with a smile 😊.Rooms were of good quality and daily cleaning to a good standard

Good service, excellent location and facilities. The view from our room is beautiful

Great staff and location but the heavy bass of a local nightclub until one o’clock in the morning kept me awake. This was a Wednesday night so assume this would carry on throughout the weekend.

After three weeks on a dive boat this hotel was a little piece of first world sanctuary . Comfortable, clean, nice staff , great breakfast . A long ride from the airport but well worth the journey.

Nice hotel overall

Nice hotel, good variety of food at breakfast. Clean just behind the mall Overall is good Will stay there again

Four Points Manado is excellent, specially the customer service! The gym isn’t really complete, still very nice and clean. Overall our stay was awesome! Won’t hesitate to book and stay at Four Points Manado when we visit next time.

Nice sunset view from the lounge, recommended hotel in Manado

Bad traffic

The location has a bad traffic jam. We were not feeling secured due to all people can use the lifts without any security card. But the food and the service was very good. The facilities for all guests were good too. Unfortunately I stayed at rooms with city views and it was so noisy from the below street with their discotheque music. The bathroom smell bad at night. Please keep up your good work. Thx Ps, I actually stay for 3 nights here.

I'd stay again

I found the hotel conveniently located above the premier shopping complex in Manado with good eating and shopping choices. Taxi and Grab transportation was readily available. I ate breakfast at the large hotel buffet and lunch and evening meals at the hotel's other restaurants. All had good selections with appropriate pricing. My group utilized a small function room for a couple of days which worked out well for us.There is a medium sized fitness room with good working equipment and the hotel staff were very professional and friendly making my stay pleasant. I would stay again.

Great location & breakfast

Great location above the main shopping mall. Good views from a Seaview room. Friendly staff. Great variety of food for breakfast. Breakfast crew understaffed, ant problem in the room that was promptly addressed but ants returned the next day & remained. Air con in room was too cold & couldn't be adjusted. Mini bar cool, not cold. Balloons not permitted :)

Very friendly staffs

- Great attitude and friendly staffs - Willing to help - Limited taxi in town so difficult to get especially from outside (from hotel is ok) - Limited F&B in hotel but good shopping mall with many f&b outlets attached with hotel - Rachel(FO), Zanudine(Concierge) : provided personalized and world class 5 star service. “Thank you and very impressed with your services!”

problem solver

i was asking for a room twin share with bathtub! rhey dont have it. so i upgrade my room to the second highest class thatvthey had. the receptions are very helpful and having a great capabilty to perform their duty. but then , what happened all premiere suite room bath tub water can not be used. due to the dirt that remained in the tank. the duty manager Rowdy, took a quicj action and upgrade my room to the presidential suite. so i can realy enjoy my stay and having myself drawned into rhe bathtub! well even if i had such a husstle , but the management knew how to take care of their guest! the restaurant is such a beautiful place! the smoking area is directly having a perfect seaview! food is absolutely great! I strongly recomend thus hotel to everyone visiting manado!

Noisy place with lousy breakfast

When I first arrived, I felt like a market place as they did not separate the event at the lobby. Local guest were screaming across the lobby and I could barely hear the reception staffs. This should not be the way a 4/5* hotel should be presented. Rooms were upgraded but nothing amazing (not much difference). Breakfast was quite horribly done and unhygienic. I saw flies over the food (staffs didn't bother to at least cover some of it. Guest actually used their own fork to poke food from the buffet table and stood there eating from the buffet pot. Staff saw it but didn't bother to correct them or replace the food. It's a total turn off . they forgot my eggs order as well. When I checked out and asked for airport transfer, staffs only asked me to reach out to the concierge downstairs. Unfortunately the concierge couldn't quite understand English and made us wait for > 30 mins (without informing us of the possible wait) that we had to call for GRAB by ourselves. Totally unacceptable for Sheraton standard.

Nice hotel, great location next to ocean

This is a very good hotel with inside access, through the parking garage, to a large, modern shopping mall. Traffic makes getting around Manado difficult and being next to good dining and shopping is a plus. The staff was very attentive and most spoke English. The view of Manado Tua is beautiful. Pricing is reasonable by western and Australian standards. I enjoyed my stay here and even extended a night

new hotel

we got a vety small room in level 7,and there were parties going on in level 6, can hear all the noise and singing, very loud

Needs more outlet for business traveler...,actually anyone who has cell phones, laptops, iPods, etc

An excellent choice in Manado

This hotel is modern and well-situated, convenient to some of the interesting sights of Manado. Rooms are clean and comfortable, with very good bathrooms, beds, and air conditioning. Breakfasts are varied, with both local and Western cuisine. Price is very reasonable.

An excellent choice in Manado

This hotel is modern and well-situated, convenient to some of the interesting sights of Manado. Rooms are clean and comfortable, with very good bathrooms, beds, and air conditioning. Breakfasts are varied, with both local and Western cuisine.

Convenient stop over

This was just an overnight stop before heading over to Bunaken Island & we were pleasantly surprised. It was a nice hotel, extremely comfortable bed & lovely breakfast.

Newest Hotel in Manado

Great hotel. Good price. I will definitely stay again

My Experiences at Four Points, Manado

Breakfast menu: Pretty good, they have a lot of choices, but the taste is average. Price: Fair enough. Location: Very good, located in the heart of the city. Facilities: Good, especially connected with the Mall (Manado Town Square 3). Cleanliness: Not good, especially for the bed-sheet, I saw some black-spot in the sheet, even I asked to change it, the new-one still have the black-spot. But for room/ bathroom area was quite clean. Services: Very bad!!! a. On my last night, my next door had a birthday party at 24:00 pm, of course it's very noisy, I called the operator about it, the response it was very long, I must call again to complain about it. Then after 5-10 minutes the voices were getting down. But from my 1st complain until the voices were down, must wait about 30 minutes. b. Every time we want to get stamp for free parking, we must Que very long, and there was one time (at the first night), we still must pay at the exit gate, the security told us, the hotel should not only give the stamp but they must register the vehicle number as well into the system (*how could do we know???!!!) c. They have "double standard" for security deposit, they charged IDR1M to me, but they charged IDR500k to my friend. (Note: I checked-in on 15-Nov, my friend checked-in on 20-Nov... is it possible they change their policy in 5 days?!!)

Best hotel in Manado

This hotel is brand new. The rooms and bathrooms are a nice size. The air conditioning units work very well. The food served in the dinning rooms was excellent. The morning breakfast buffet included American, British and Indonesian fare which was all excellent. The service from all the staff of the hotel was courteous and professional. The standout staff member was the hotel Director of food services Franklin. Franklin was there night and day. Franklin arranged a large 50th Anniversary event for my mother-in-law and father-in-law. Franklin would always make sure everything was up to par from breakfast through dinner. My wife and I will always call the Sheraton our home away from home when visiting the great city of Manado. Viva Minahasa

Nice hotel close to the beach

I enjoyed my stay, will come back next time. Nice pool, breaksfast time is my favorite since they have choices of menu to pick, clean and friendly staff.

Great City Hotel

Clean, fresh, super comfortable bed. Decent breakfast, beautiful view from the pool. Easy access into the mall next door. Recommended and I would stay again. I took a snorkeling day trip with Murex Dive Resorts to Bunaken and it was incredible.

Nice and comfortable hotel

I stayed there on May 2017 and the hotel was still new. The room was clean and comfortable, the bathroom was beautifully designed. The hotel staff were very helpul and nice

Bad service in front office, took 20 min to check in and when check out they forget to charge additional cost for early check in, quite unprofessional. Despite that, all facilities and room are excellent

Hotel is new, but lift and service is problem

Service is not good. Hotel is new, so its clean. The real problem is the lift. The lobby is in the 3rd floor, but the hotel uses the same lift for going to the room and to the lobby. So lift always waiting. Most hotel that has lobby in upper floor, will differentiate the lift to lobby and lift to the room.. Service need a lot more training. Not a sheraton standard, especially im a gold starwood member so i know what is sheraton standard

Nice but have flaw

Noisy, can hear noise from outside of room. Blacked out at 3AM, had to call the staff to fix it

LET DOWN BY VERY POOR BREAKFAST

First time with Four Points, brand new hotel, so furnishing and bedding are all still good. Asked for extra mineral water and were promptly met. Booked a rare room with breakfast this trip and was totally let down. The breakfast buffet was a mess, uninspiring menu (hardly Starwood imagination standard??), served bulk and served cold. I should say the worst breakfast I ever came across with the chain. Asked for 7am wake up call via single service button the night before and the call never came. Good job I had the handphone alarm set parallel as I always do. Sheraton should be mindful of its brand standard.

cozy and nice place...

i will back again, the have a good swiming pool site...

great stay

Awesome view, great service from the staff. The food was excellent with many choices. This is a new hotel but the overall thought in design is nice. I will definitely stay there again.

Best hotel in Manado

Perfect location. Clean and modern. Fantastic view of Bunaken and the sea. Very satisfying breakfast buffet. The mall beside it is convenient for everything

Prima.

Still a nice hotel

Perlu diperhatikan kondisi peralatan mandi yg sdh mulai menua. Tapi pihak hotel kemudian memberikan solusi yg cepat dan tepat.

Average

Less maintained hotel which results a.o. in towels which don't smell clean, in room carpet with a smell, broken furniture, etc. Staff is good and helpful. Premises just needs a renovation.

Ondanks dat er veel gedateerd is (oa vloeren/stucwerk/tapijt/kieren) zijn de kamers groot en luxe ingedeeld. In alle liften en gangen hangen luchtverfrissers met een overdreven sterke onaangename parfumlucht, maar dat is gebruikelijk voor hotels in indonesie. Het personeel was erg accommoderend en het ontbijt was super, met veel meer groente, fruit en andere opties dan gemiddeld in Manado. Het is de beste locatie voor een hotel aangezien het vastzit aan de meest bezochte plek in Manado: de mantos mall Ik zal hier zeker weer verblijven mocht ik weer in Manado komen

breakfast is very good.

朝食が素晴らしかった

部屋は広く仕事もしやすかった。アイロンがあるのが良かった。残念なのはベッドサイドにコンセントがないこと。スマホを充電しながらベッドで使いたかったので不便であった。スタッフの方が親切で率先してサービスしてくださるので助かりました。サイトに載っているバーは雨だと濡れないとたどり着けません。

A hotel with a great view

This hotel has a great view of Bunaken and the sea. And service through Whatsapp was very convenient. And the food in the restaurant was very good. thanks

朝食は多様なローカルフード！

朝食は抜群に美味しかった。マナドのローカルフードとスイーツが豊富です。スタッフはみな笑顔でした。City Viewの部屋でしたので、道路を挟んだ向かいのバー（クラブ？）が毎晩大音響の音楽と歌を流していたのがマイナスポイントか。