Four Points by Sheraton Hamilton - Stoney Creek
8.6

Excellent

931 Guest reviews

8.6
Excellent
931 Verified Reviews
Read all reviews
Cleanliness8.8/10
Service8.8/10
Comfort8.6/10
Condition8.6/10
Neighborhood7.8/10
Amenities8.6/10

49 Goderich Road, Hamilton, Canada. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

With a stay at Four Points by Sheraton Hamilton - Stoney Creek in Hamilton (Nashdale), you'll be within a 15-minute drive of Lake Ontario and FirstOntario Centre. This hotel is 10 mi (16.2 km) from McMaster University and 0.8 mi (1.3 km) from Confederation Park. Make yourself at home in one of the 138 guestrooms featuring refrigerators and microwaves. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Important information

You need to know
  • Pool access available from 8 AM to 10 PM.
  • Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property uses a grey water recycling system
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Optional fees
  • Fee for cooked-to-order breakfast: approximately CAD 12.00 to 20.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Accessible facilities

Other

Elevator

Breakfast available (surcharge)

Laundry facilities

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Number of restaurants - 1

24-hour business center

Number of meeting rooms - 2

RV, bus, truck parking

Number of indoor pools - 1

Free self parking

Number of bars/lounges - 1

24-hour fitness facilities

Vegetable garden

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Visual alarms in hallways

Well-lit path to entrance

Hotel reviews

8.6
Excellent931 Verified Reviews
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Cleanliness8.8/10
Service8.8/10
Comfort8.6/10
Condition8.6/10
Neighborhood7.8/10
Amenities8.6/10
4/10
Poor
Joanne Mae, 18 Apr 2025
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Dusty and the heater is so noisy. We can’t watch properly because of the poor graphics of the TV.

8/10
Excellent
Deric, 17 Apr 2025
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Staff were very friendly and VERY accommodating. Top notch staff for sure

8/10
Excellent
andre, 13 Apr 2025
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Didn't like the way in from the road

10/10
Exceptional
Mark, 06 Apr 2025
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Nice and quiet

8/10
Excellent
Zach, 06 Apr 2025
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its convenient

8/10
Excellent
Qusai, 05 Apr 2025
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They have to give more attention for detailing cleaning. Overall is good

10/10
Exceptional
Mary, 02 Apr 2025
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Clean & comfortable beds. Friendly & helpful staff

10/10
Exceptional
Magda, 30 Mar 2025
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No cots available, staff were nice to provide extra bedding. Very clean modern looking room, good location, close to everything

10/10
Exceptional
Harald, 29 Mar 2025
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Rey Samadyar was awesome. He took very good care of us.

10/10
Exceptional
Jo-Anne, 24 Mar 2025
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Beds pillows blankets so comfortable thank you

8/10
Excellent
Anupam, 24 Mar 2025
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Ok hotel

The hotel location looks a little isolated. Very less stores and lot of potholes around the hotel. The room was ok and washroom had a bit of a smell.

10/10
Exceptional
MOHAMMAD, 23 Mar 2025
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Good location and friendly staff

10/10
Exceptional
Jasmine, 23 Mar 2025
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Modern & beautiful place! The staff is very friendly & Laura is very fabulous waitress. Thank you all!

10/10
Exceptional
Kim, 21 Mar 2025
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Comfy and Quiet

Decent rooms. Quiet and comfy! And convenient location.

10/10
Exceptional
Kim, 16 Mar 2025
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This is far the best hotel I have stayed at! The staff is so friendly and helpful.

8/10
Excellent
Zach, 12 Mar 2025
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practical and quieter then the hotels surrounding

10/10
Exceptional
Jamie, 07 Mar 2025
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Very clean and super friendly staff! Will be coming back for sure

10/10
Exceptional
victoria, 02 Mar 2025
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Great as always!

10/10
Exceptional
Pierre, 02 Mar 2025
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J’ai très bien dormi ce qui est pour moi une bonne chose

8/10
Excellent
Amy, 23 Feb 2025
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Comfortable, clean, and polite staff.

10/10
Exceptional
Chad, 20 Feb 2025
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Great

6/10
Fair
Terensio, 15 Feb 2025
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The prooerty is good, but the check in was hirrible. The receptionist was not professional beand

8/10
Excellent
Antoine Jr, 12 Feb 2025
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Not the room i selected

I didn't got the room selected has been given to someone else they told me because i book late ...

10/10
Exceptional
Graham, 02 Feb 2025
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Clean. Great lobby. Great room. Comfortable

10/10
Exceptional
Jason, 31 Jan 2025
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Great location

10/10
Exceptional
Garrett, 29 Jan 2025
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Nice clean establishment. Good breakfast and bar area!

10/10
Exceptional
Daniela, 26 Jan 2025
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Like

10/10
Exceptional
Julia, 19 Jan 2025
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Muy buen servicio el personal muy amable

10/10
Exceptional
Saqib, 17 Jan 2025
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amazing

6/10
Fair
Roberto, 12 Jan 2025
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Phone didnt work. Toilet sometimes worked. Fixed it myself so it would work properly and flush

10/10
Exceptional
Tomislav, 27 Dec 2024
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Very friendly staff

10/10
Exceptional
Jewl, 27 Dec 2024
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The staff was very friendly and got us everything we needed

10/10
Exceptional
Daniela, 22 Dec 2024
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Very good

10/10
Exceptional
michel, 18 Dec 2024
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Nice and convenient

6/10
Fair
Alexander, 26 Nov 2024
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Disappointed. I was advised after I checked in that the pool was closed for a maintenance issue. The front desk just smiled. Also, there is a large crator in the driveway at the enterance. The size of the large 6-8 inch deep, 4 foot X 4 foot crator which could cause some serious damage to a clients vehicle. The condition of the outside property as well as the indoor pool is not something I would expect from this company.

10/10
Exceptional
Ewa, 18 Nov 2024
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👍

8/10
Excellent
Linda, 17 Nov 2024
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Quiet (despite close proximity to highway and train tracks)clean modern hotel Didnt try restaurant.

6/10
Fair
Richard, 13 Nov 2024
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Close to race

10/10
Exceptional
ELIZABETH, 05 Nov 2024
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Parking was included and had sufficient handicapped Parking

6/10
Fair
Charles, 05 Nov 2024
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Tv was broken. Front desk offered 2000pts BonVoy as compensation, which i never got. Keurig coffee maker in room but no pods. Saturday night was very noisy with party in hallway, i had to get out in my underwear and tell them to shut up. Poor noise insulation, i could hear neighboor alarm beeping for half hour and the other one coughing and taking a dump.

10/10
Exceptional
ron, 29 Oct 2024
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Clean room nice view of lake

10/10
Exceptional
MARTIN, 28 Oct 2024
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I would highly recommend a stay at this hotel. You won't be disappointed.

2/10
Poor
Simrat, 28 Oct 2024
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i booked king room but when reached at my check in time, i was told there was no king room clean or available so they changed our room to queen, i had no other had to take that

6/10
Fair
Elizabeth, 27 Oct 2024
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it was inconvenient because had to cancel the reservation due to the power outages.Then 15 minutes later the power was on after I had to make another reservation at a hotel.

6/10
Fair
Carolyn, 26 Oct 2024
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We came very late and check in was slow due to inexperienced staff. We were denied late check out. The shower flooded the bathroom floor and it had yellow mould. The room had loud mechanical noises and water dripping noises and this weird noise coming from shower wall. And we could hear people in other rooms from in our room. We could hear everyone from the hallway clearly as there is a big gap under the door. The bed was super creeky. I expected more from a newer hotel. We come to Kingston often to watch university sports. I wish I could attach a video for all the noise. We aren’t picky people we just wanted a good sleep going into our day off in this pretty town.

10/10
Exceptional
Bev, 24 Oct 2024
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Good location good staff

10/10
Exceptional
sahar, 20 Oct 2024
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Good customer service 👍

10/10
Exceptional
ANTHONY, 20 Oct 2024
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We changed rooms because our bathroom sink was clogged without any issues. Gave us a room in the same floor

10/10
Exceptional
Pamela, 18 Oct 2024
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Immediately upon arriving staff greeted us and made us feel welcome. The room was so clean and the beds very comfortable. The breakfast exceeded all expectations and the staff was so kind. Thank you!

6/10
Fair
Stephanie, 15 Oct 2024
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As mentioned the hotel was very noisy (people talking and laughing until 3 a.m.) and there was very limited dining available.

10/10
Exceptional
Marina, 09 Oct 2024
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So comfortable

10/10
Exceptional
Krista, 05 Oct 2024
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Very friendly check in staff, great location as purpose of stay was to go to Hamilton Ticats game...only things that could have been better was of we had left home earlier to enjoy the hotel more AND of the Ticats had played a better game :P

10/10
Exceptional
Catherine, 05 Oct 2024
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Very relaxing, the first floor staff was so kind and friendly. The breakfast buffet was lovely and the staff was wonderful with their service and light chat that lets people feel welcome when they walk in for their first meal of the day. Our first time staying at a hotel in this city and it was a very good first experience, we left refreshed and happy with the memory of a pleasant sleep and great interactions with the staff.

10/10
Exceptional
Verified traveler, 05 Oct 2024
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Clean! Comfy beds.

8/10
Excellent
Deryck, 05 Oct 2024
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Fine .. good for our stay.

The hotel was fine. The first morning breakfast wasn’t closed. Staff called in sick. I forgot to ask for a refund on the breakfast portion of what we paid. Staff were okay. I would stay there again.

10/10
Exceptional
anwar, 01 Oct 2024
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Close to everything

10/10
Exceptional
Paul, 28 Sep 2024
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Very clean property!! Comfortable beds, soft towels(not crusty), very good food in the bar/restaurant area!! Will definitely stay here again!

10/10
Exceptional
Andrea, 27 Sep 2024
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The only thing I didn’t like was that the curtains on the windows were basically see-thru. I would have preferred the option for black out blinds.

10/10
Exceptional
Crisvin Marie, 25 Sep 2024
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None

8/10
Excellent
Robert, 23 Sep 2024
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The staff was very friendly . Had a bit of an issue checking in ( key didn’t work on the door)that was solved quickly and very professionally. The restaurant staff was extremely friendly and helpful.

10/10
Exceptional
Teresa K, 19 Sep 2024
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Great stay

10/10
Exceptional
Moaeez, 10 Sep 2024
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Everything was amazing. The staff, location, the cleanliness.

8/10
Excellent
Ashok, 03 Sep 2024
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Staff was amazing very helpful washrooms were very clean good place to stay

8/10
Excellent
Verified traveler, 03 Sep 2024
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We enjoyed our stay. The beds were comfortable, but definitely would need to bring some firmer pillows with me next time. Bathroom could be a little larger but overall get space.

8/10
Excellent
bhavana, 03 Sep 2024
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I enjoyed my stay

8/10
Excellent
Sameh, 03 Sep 2024
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Fast service check in and check out

4/10
Poor
Matthew, 02 Sep 2024
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Rough area

Really rough area. Industrial and lots of homeless not far from the hotel. Nothing around within safe walking distance

8/10
Excellent
Judith, 31 Aug 2024
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Overall, the experience was fine. It’s not in the best area. Rooms are okay. Probably a good overall 3 star.

8/10
Excellent
Alya, 26 Aug 2024
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Staff was very friendly and helpful Room was clean, would definitely stay again

10/10
Exceptional
David, 26 Aug 2024
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David, front desk manager, provides one of the best check-in/out experiences I’ve had over my thirty years of business travel. Thank you, David

8/10
Excellent
Betty, 26 Aug 2024
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Staff great/Breakfast so, so

Each staff that we encountered were very helpful. Our room was good. The breakfast was OK, however the access was in a couple of places, so we found ourselves up from our table several times. Food was OK.

8/10
Excellent
Chris, 25 Aug 2024
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Property was ok entry and surroundings not nice

10/10
Exceptional
Connie, 25 Aug 2024
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Very friendly staff easy checkin, clean hotel.

4/10
Poor
Marivie, 24 Aug 2024
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Not what I expected..

8/10
Excellent
Christine, 23 Aug 2024
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clean

10/10
Exceptional
Doug, 23 Aug 2024
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Polite, professional staff. Clean rooms including bathroom. Appears to be a fairly new hotel. The restaurant is nearby.

10/10
Exceptional
kimberly, 22 Aug 2024
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Amazing staff memer that helped us kate check in to find us an open restaurant ty

10/10
Exceptional
CELENA, 21 Aug 2024
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It was peaceful.

8/10
Excellent
Simone, 18 Aug 2024
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Clean environment staff friendly

10/10
Exceptional
Raymond, 17 Aug 2024
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It was a nice place in a good part close to all the things we needed

10/10
Exceptional
Linda, 16 Aug 2024
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Nice hotel

The driveway was confusing…

10/10
Exceptional
Teresa K, 15 Aug 2024
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Request was honoured. Needed to be cleaned better.

4/10
Poor
Lorraine, 13 Aug 2024
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We had very kind staff greet us when we arrived at the hotel. I was disappointed that our pre-paid room that had a king size bed was given to someone else. We were given an "upgraded room" which was two Queen beds. That is not an upgrade. The walls are not sound proof.

8/10
Excellent
Suzanne, 13 Aug 2024
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Lovely service, hotel in need of TLC

The location was kind of sketchy to get to, but not unsafe. You drive through a warehouse type area, so you think you're not going the right way but then the hotel is there :). Check in and service was amazing, everyone is so nice. The room was pretty clean, but there were hairs all over the bathroom and the grout in the shower is stained. Probably not that unclean but looks gross. There were burn marks on the toilet seat and chairs, some stains. Blackout curtain would not close. View was a cityscape / shipping container lot with pretty bright lights, so the blackout curtain would have been handy. The pool area is nice but really needs cleaning. The pool itself has kind of a dirty looking ring around the waterline... didn't notice until I jumped in. Overall a good stay, but would expect a bit better.

8/10
Excellent
Suzanne, 12 Aug 2024
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Lovely service, hotel in need of TLC

The location was kind of sketchy to get to, but not unsafe. You drive through a warehouse type area, so you think you're not going the right way but then the hotel is there :). Check in and service was amazing, everyone is so nice. The room was pretty clean, but there were hairs all over the bathroom and the grout in the shower is stained. Probably not that unclean but looks gross. There were burn marks on the toilet seat and chairs, some stains. blackout curtain would not close. View was a cityscape / shipping container lot with pretty bright lights, so the blackout curtain would have been handy. The pool area is nice but really needs cleaning. The pool itself has kind of a dirty looking ring around the waterline... didn't notice until I jumped in. Overall a good stay, but would expect a bit better for the price.

10/10
Exceptional
JANICE, 11 Aug 2024
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Very happy!!!!

8/10
Excellent
himanshu, 11 Aug 2024
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Average experience

8/10
Excellent
Hai, 11 Aug 2024
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Good

8/10
Excellent
Meyling, 10 Aug 2024
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Nice experience overall, the pool could use some improvement in cleaning

8/10
Excellent
EMAD, 10 Aug 2024
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Very clean good location the front staff are very professional and friendly with a very good customer service I don’t like that my A.C UNIT was making noise not working properly could not sleep well!! The hotel was full so could not change my room

4/10
Poor
Tiffany, 08 Aug 2024
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The original room I booked wasn’t available so we had to go from a king size bed to two queen size beds. Apparently that’s an upgrade which doesn’t really seem to be. Also the drain cover for the shower in the new room was left sitting up against the wall which seemed odd

2/10
Poor
Laura, 06 Aug 2024
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Dirty room

Room had only been partially cleaned. Food on the floor, no gargage bags, no toilet paper and the shower floor was slippery dirty. We checked in late 10:40 after 5 hrs of driving and didn’t realize how bad it was until the next morning. I’ve called and emailed and still haven’t rec’d any kind of credit. This is just horrible customer service. This hotel is back in an industrial area and we faced garbage hauling trucks from our window. Definitely would not recommend this place

10/10
Exceptional
GREGORY, 06 Aug 2024
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Excellent service and very clean.

10/10
Exceptional
Verified traveler, 05 Aug 2024
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Staff was very friendly and helpful. We only stayed one night, but wished we had more time to spend at the hotel.

8/10
Excellent
Theodore, 05 Aug 2024
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All of the above

8/10
Excellent
Omar, 05 Aug 2024
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Very convenient for access to Toronto and Niagara Falls,

10/10
Exceptional
Laura, 03 Aug 2024
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Front desk staff welcoming upon arrival (this was a treat after a long day)! Room was clean and thankfully the air conditioning was not blasting when I got in, right room temperature. Bed and pillows as usual comfy!

10/10
Exceptional
Katherine, 01 Aug 2024
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the property had more amenities then i expected. staff was great!

8/10
Excellent
Lisa, 31 Jul 2024
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0

8/10
Excellent
Steve, 30 Jul 2024
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Good

Everything good but the view. The view was of huge garbage trucks and a garbage depot. Room clean beds very comfortable food we bought at restaurant was soo good.

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