Spacious room with very comfy bed and quality amenities. No self service laundry, only a garment service which is expected of these fancier places. A handful of restaurants and a mall nearby but still a quiet part of town. Well serviced by taxis to the airport (around 20 minutes drive).

Nice, don't trust Google maps.

Very nice room, good service, but best of luck to you if you're using Google maps. Ignore the location on Google maps completely. It is actually located just south of "Longquan mountain villa" on Google maps, opposite "Guilin round city water system spot". Try apple maps instead. Anyways, great place definitely recommend

Lack of communications

Everything was pretty good except that there was hardly anybody who could speak clear English..

Rommy, clean, friendly, good restaurant.

Nice room and good location

Nice bed and good location. Hotel is clean. Breakfast can be improved.

staff speak poor english , location of hotel is too far from downtown (40 minutes taxi ride )

THe air conditioning didn’t work. They were unable to fix it or provide us with another room. The wifi was terrible. Staff were somewhat unwilling or reluctant to find solutions to the problems. The hotel is a bit out of the way from central Guilin; in some ways the staff were unacommodating

new building, bath room is designed excellent. nice front desk

We got an updated to delux room in the same date we arrived to the hotel. It is nice and room is clean. Staff is very polite and helpful!

Nice hotel to stay at, in a very nice location. However the breakfast is a big let down as more often than not the buffet breakfast foods were cold, drinks offered poor quality for Five star hotel. The door man dies not greet guest let alone assist with any baggage, so finally we would not return to this hotel.

The best hotel that I’ve ever stayed. My first time booking a five star hotel and it exceeded my expectation.

Unexpected 2 night Stay

Son had to stay here as he had an accident and was unable to continue his holiday. Stayed here two nights until he could fly home. Great Hotel, service, staff.

Kindly provided a wheelchair for my use which was wonderful. I would not have been able to get around without it.

Excellent

Hotel is non smoking, clean rooms are new and comfortable.

Nice hotel on airport side of city

Four Points Sheraton is a modern, well-appointed hotel . I chose it because I was just spending the one night before flying out in the early morning and was not interested in visiting the tourist sites in the city. The room was large, modern, and clean with a great bathtub. The gym and pool are quite nice. There is a shopping mall and many Chinese restaurants in the area.I used room service which was quick and good. The staff was very helpful and language was not an issue.

Air conditioner was poor, warm in the room

Good stay

Great hotel with nice and big room. Only one inconvenient the place which is far away of the city center

Nice view from my room

Nice and comfortable . Closed to shopping mall. If provided room service breakfast will be better .

Clean hotel

Very clean room

Far out

A new hotel in a developinng part of town. Definitely not a 5 star hotel. Large rooms. Empty room fridge. Poor turndown service. Netter stay closer to town centre.