Four Points by Sheraton Auckland

8.8

Excellent

697 Guest reviews

8.8

Excellent

697 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.0/10

Comfort9.0/10

Condition9.0/10

Neighborhood8.8/10

Amenities8.6/10

Safe to walk around town.

Was great location perfect for the show we were going to

Room very nice but quite small. Television didn’t work well, and only local TV channel available

Ok for a high end hotel

Nice hotel in the heart of the city. Very convenient location. Only issue was that for the price and the luxury expected, there was no bath tub. Bed was very comfortable but kept on sliding from the wall. No bathrobes and no swimming pool nor sauna. Gym was basic.

Super one night stay

A comfortable on night stay. Greta bed and quite room on 15th level with harbour view which was unexpected. We took the offer of joining the Marriott club this time as we have stayed here a few time. We were immediately given a discount on drinks at the bar. We had a car to park and opted for valet as we didn’t want to fuss with the self park option. The parking package included a breakfast buffet for 2 - this was great value and the breakfast was excellent. Very nice omelet to order, pastries and the usual buffet fare. Great front desk service too

.

Solid chain hotel in good downtown location

Solid hotel. Good location for downtown and tbe university. Breakfast expensive but was good. Room spacious. Staff friendly and professional.

Dirty sheets! Had to wait for ages to get them changed which is annoying when you’re ready for bed. Ironing board - no iron. Another hour wait. No decent coffee in room or pod machine - I’ve paid much less for accommodation and received better. Definitely not Sheraton standard.

Close to everything

Very kind and professional staff. Great breakfast!

Great place to stay especially if going to events at the Town Hall or Civic. Super convenient and a quality hotel stay. Really enjoy the ability to walk to shopping, food and drinking spots. Churchill roof top bar is really nice too. Very friendly and helpful staff.

Room wasn’t available upon check-in (not available until 4.20pm). However, staff provided some drinks vouchers and were apologetic about the delay. Deluxe room is spacious, Churchill roof top bar good experience with helpful staff.

Four points by Sheraton is a wonderful Hotel very close to dining option. Shopping, and entertainment. The staff is amazing. Everyone was so friendly and accommodating. The food is good at the hotel as well, and they have a buffet breakfast. We will definitely stay there again on our next trip to New Zealand!

Good staff. Very helpful

Staff were all great. Problem with TV remote taken care of quickly Nice special treat for women in honor of International Woman's Day.

Comfortable and clean

Another great stay, super efficient check in process, wonderful service at the Churchill bar too. Room was tidy, clean and well appointed - only minor complaint was that you could hear a bit of hallway noise thru the main door

Great location. Walkable to shops and restaurants

A wonderful hotel with excellent friendly and helpful staff. Within walking distance of the main attractions and shopping areas. Fabulous breakfast and entertainment on some evenings eg The quiz!

Great location easy to get around

Loved the place

Nice hotel, friendly staff, good breakfast. Close walk to major tourist areas.

Concierge parking $60 a night. Entrance to hotel was difficult to find at night time.

Best customer service

Every member of the staff displayed excellent customer service and a “can do” attitude. The hotel is located on Queen Street, within walking distance from many attractions such as the Sky Tower and Auckland Harbor plus many stores and restaurants.

Everything good

good place too stay to catch a cruise

Though the hotel itself is in impeccable condition, it is the staff who stand out for their friendly professional attention to their guests. We had a wonderful stay. Highly recommended.

Nice easy place to stay.

the staff was especially helpful and accommodating

From the moment we walked into the lobby, every detail of our visit was outstanding - starting with the gentleman who greeted us in the lobby and the front desk staff who checked us in. Our room was clean and comfortable and quiet! Our dinner was great. As someone who is gluten-free, I have had a lot of mediocre GF pizzas, so my expectations are always low, but your GF pizza was easily the best I've ever had. When I shared a minor concern with the gentleman who appeared to be in charge of the restaurant, he went above and beyond to address the issue and make sure I was happy. He handled it (me) exactly right. Great customer service is built on many factors, but two things that I feel are probably the most important are (1) attention to details, and (2) how every member of the staff makes me feel. Congratulations to Four Points Auckland for understanding this!

The property was good. However one plain room with no kitchen or dining suite for $400 was outrageous. Parking was a bit of a walk away as well. Breakfast was very average nothing special. Total cost of $500 for an average stay. Fortunately the staff were very helpful but I would not book here again.

Close to the town center

very easy to get to the main area for shopping and dining. Everyone was very friendly. Would recommend staying there.

The hotel was wonderful and the employees were so friendly!!

Location, good staff

Convenient, easy, clean. Could not fault anything. Amazing location for town hall events. Would stay again.

Parking was very easy, bar and restaurant are great. Check in seamless, pleasant and informative. Beds are comfortable. Rooms are quiet, doors are very heavy so other guest coming in and out at different hours are quite noisy. Rooms service was really well priced and arrived hot. Great stay overall.

Very clean - good service. Breakfast was great

Churchill's Gin Bar on the 20th floor was an amazing treat!

Staff excellent, friendly and very helpful at reception. Rooms very clean, comfortable beds.

Nothing to add

Great location

Super convenient and nice place. Walkable to ferry.

Easy check in. Flexible on check out time. Clean and quiet.

I was unwell, (I have MS),when we arrived and the staff got our room cleaned and ready by 11am as our flight from Christchuch got in at 9am. We ate breakfast, were allowed to use the gym, shower and store our luggage. Staff was amazing and fetched coffee for us as soon as we got down for breakfast the next day. The food was exceptional and our friends came for dinner the last night and it was perfect. My son-in law is vegan and we are vegetarian and the kitchen went out of their way to change the meals around to suut our needs, since i was not eating much. Our flight from Auckland to LA was canceled by Air New Zealand, and they were not willing to reschedule us on anotger flight, so my son-in-law spent 10 hours getting us on a Qantas flight. The staff held a room for us, (even though it was the Christmas, New Year Season and they were virtually booked up)in case we has to stay longer- we let them know as soon as we got a flight. I cannot speak highly enough about all the staff from the cleaners, to waiters, to kitchen and reception staff and everyone else we dealt with. They were all so friendly, helpful, and accomadating. We are so grateful Thank you all and Happy New Year GlendaThomas

Great hotel in great location!

We were allowed to check in earlier than the specified time once the room was ready and that allow us to rest and refresh ourselves.

Wonderful

Very convenient for concert at Auckland Town Hall

Hotel is walking distance to the mall and our room can see Skytower very clearly. Room facilities are great, big spacious room, staff are friendly. Only problem is main entrance not towards the street and driveway is narrow, if you need to call Uber you would need to walk to the roadside. But overall very happy with the stay and would recommend to friends

The room was fine and the location worked out well for me. I appreciated the gluten free options at breakfast but there weren’t many on the dinner menu and there weren’t many dining options in the area.

Staff was very helpful and friendly

Great service and very clean hotel

We were able to checkin a little early as our room was ready and our room was spotlessly clean. Plush towels, clean bathroom and a good shower. We stayed here for location to the theatre for a show. Perfect location for this. We also ate a lite meal before going. Service was good and the meal was sufficient. We would stay here again if the price was right. We got a good deal for our stay but woudnt stay if it was full price.

Friendly and accommodating staff

Will visit again Great customer services

Enjoyed the stay,staff were friendly and inviting,room was very nice and tidy.

nice hotel city central

nice hotel with very comfortable beds and great views. close to harbor/sky tower.

Nice Place

Friendly and helpful staff. We arrived early, stored our bags, and staff brought them to our room when room was ready. Excellent breakfast. Bed is soft, so may be better for others. The key cards occasionally don’t work well in the elevators, which are needed to select your floor.

Staff was awesome!! Definitely recommend!!

Well located with friendly helpful staff

Very friendly staff, excellent food and clean environment

Was the best hotel I have ever stayed at. Awesome staff!

Another flying visit to stay in Auckland. Great location, friendly staff, amazing roof top bar.

I stay at this hotel every time I come to Auckland, which is quite often. I have a wonderful experience each time and cannot fault the hotel and it's staff.

If you get a room with a view, the view is great. Shower is awesome. Restaurant is excellent. The only negative worth commenting on is the taps! The provide a nice big sink in the bathroom but the tiniest little taps, so when you wash your hands you have to smoosh them up against the sink wall to get any water on your hands. Wish they would change that.

Got the two bedroom suite with breakfast for family members: we had a great, memorable stay. Staff were friendly and anything we asked for was sent up to the suite super quickly. Would definitely recommend.

Service second to none

The staff were fantastic from the time we drove in. They organised the parking and checked us in and helped us with luggage from car to the room. The room was fantastic and had a good size. The bed was comfortable, offered things like ironing board and iron, built in cupboard, TV was a nice size and the bathroom was great as well as bathroom items from shampoo and conditioner to cotton buds and hand soap. Very secure. Also access to the bar at the top level of the hotel was a nice touch and offered lots of cocktails with an extensive gin and whiskey collection. Also the view of downtown Auckland was amazing.

Another great stay. Staff are welcoming and helpful. Roof top bar amazing. Easy walk everywhere.

Staff where lovely

It was great

Just had a wonderful 2 night stay on a business trip. the staff were exceptional in every way as were the rooms. We will definitely stay again. thank you guys - look forward to coming back soon.

.

Comfortable room, great views and friendly accommodating staff. A good location to explore Auckland from. They were more than happy to store our bags and checking in at 4am, due to flight times, was not an issue. Would definitely recommend

Enjoyed my stay and was a beautiful room! Only fault was the fact that the tv wasn’t a smart tv. I assumed being that expensive they would have a better tv than the one that was in the room. Also, don’t understand why there is a $7 charge for room service? It’s unnecessary and would think that the hefty price of the hotel room would include in-room service

Can’t wait to come back

Wonderful service, fabulous restaurant and easy valet parking

Nice and quiet, love the city view!

Great place to stay

Great staff and service, nice location walking distance to the harbor.

Great property close to Aotea Centre and Town Hall. Staff were helpful and supportive and helped us navigate to venue. Highly recommend

Nice rooms. Great rooftop bar

We found we got good value for money and he location was perfect for an event we were going to at the Auckland Town Hall. We were literally 40metres away.

Good access to the city, room smaller than what I got at Four Points Perth a few weeks ago for the same price. If you have a car then parking is $35 per day in a third party Wilson car park that some people won't feel safe at night so its best to spend the extra at Sky City as they give you an exit ticket for free parking whenever you need to leave your hotel room.

Amazing view, close walk to Britomart station

Nice clean room. Friendly staff. Rooms were not soundproof. Could hear noise outside door. Was in corner room with sky tower view. Unfortunately view of tower not from bed. Had to move to sides of room to view.

New go to

Another great stay, this is now my go to Auckland hotel.

Great

Great hotel, would stay again. Glad we opted for a deluxe room and all staff was friendly and accommodating.

Great location on queen street right in the middle of the action!

Great stay

Walkable to a lot restaurant

I was in room 1313 first but the TV didn’t work so was changed to room 615 both rooms were nice. Sunday night a club on Queens st had thumping music till 1am which keeped me awake that would have been the only down full. The parking was a bit expensive to my liking $ it was convenient overall it was a nice stay. Thank you to the staff.

Lovely check in staff, and beautiful room

The staff was very helpful, it was very easy to check-in and check-out. Breakfast was great. We also ordered some desserts from the restaurant, they arrived quick and were delicious. The view from the room was beautiful. Could have a coat hanger and luggage bench in the room. Not a smart TV and not many channel options.

Rooftop diner should be open on Sundays. Friday Saturday is nice downtown but Sunday would be relaxing to have a rooftop diner

Great spot - will def stay next time in Akld. So convenient and easy - went to show at Town Hall, just across the road. Would have loved to have gone to the roof top bar but was full.

Another great stay

Another fantastic stay! My daughter (2) hurt herself in the dining room and the staff were very attentive and helpful with moving our dinner to our room. Thank you again! This is my third stay in 2 months, it's a new fave. Absolutely wonderful place that is great value. We will be back again!

In the city Centre， through the backdoor along Queen Street you, walking 20min you will fine ferry and go to Devonport…

Rooms are modern and very comfortable. Great location. Staff are welcoming, very helpful and friendly.

Staff were friendly and welcoming. Room was clean and tidy.

Nice room with beautiful view.

Really nice hotel

The services at this hotel were poor. The TV and the room heating system did not work. The TV was found to be unplugged, and the heating system was never fixed. They eventually brought us a space heater to heat the room.