Fairmont Empress is in the heart of Victoria, within a 5-minute walk of Maritime Museum of British Columbia and Victoria Bug Zoo. This 4-star hotel is 0.3 mi (0.5 km) from British Columbia Parliament Building and 0.4 mi (0.6 km) from Victoria Harbour. Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has facilities measuring 22600 square feet (2100 square meters), including conference space. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a cruise ship terminal shuttle.

You need to know

• Pool access available from 5:00 AM to 11:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
• Contactless check-out is available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner.
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
• This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Special Instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The photos are representative of rooms offered and may differ from the actual room received.

Minimal age

19

Optional fees

• Fee for full breakfast: approximately CAD 20–40 for adults, and CAD 10–20 for children
• Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
• Airport shuttle fee: CAD 25.00 per person (one-way)
• Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
• Self parking fee: CAD 35.00 per day (in/out privileges)
• Valet parking fee: CAD 49.00 per day (in/out privileges)
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

Russian

Korean

Portuguese

Malay

Filipino

English

Italian

French

Spanish

Arabic

Japanese

Danish