Excellent property very nice. I will definitely return.

1 of my go to hotels while working in Lexington SC

You had to request housekeeping before 8 am. I asked three times to have sheets and towels delivered to our room so we could change the sheets and have fresh towels. We never received the sheets or towels.

Unsay

Manager has a terrible attitude, I call down for towels (as the housekeeper told me to do) and after waiting about 40 minutes I called again to see if I need to come down and get them myself because it had been about 45 minutes waiting for some towels… the manager says with a nasty attitude “no it has not been 45 minutes it’s only been 30 minutes” as if that were more acceptable… it’s towels not food

I loved the ambiance. Very inviting. Felt like being at home.

Great weekend stay!

I liked everything. Plus it has an outstanding restaurant. Excellent food.

I paid up for a room with outdoor balcony only for that balcony to be completely unusable. The space had not been cleaned in a very long. Fat spiders, their prey debris, old webs, tree and pollen debris...who wants to sit in that? Because I was only at the hotel to shower and sleep and because my family and I received excellent customer service at the front desk and gave me extra towels multiple times without issue. Please clean all spaces included in the price of the room that you expect people to pay for. Walls and ac vents etc should be cleaned periodically. Overall for my short stay, my needs were met.

Service and the rooms were excellent!

Definitely in need of renovations

The front desk was very professional.

Everyone was great and a very quick check in and out

Everything went well, considering I didn't have a reservation and it was in the evening when I checked in. Descent breakfast.

Room was not very clean in the bathroom. There was left over hair and dirt throughout the bathroom. The fridge was warmer than the room.

The pool was great

The pool was greatly appreciated

Very nice hotel but the rooms need a little refresh. Out room the bathroom sink hot water handle was broken off.

Nice land escaping pretty flowers. The hallways were never cleaned. Trash was still underneath the chairs from the time we got there until we left. The rooms were not updated,the bed did have clean sheets very noisy stay after a long day of business trip staff was very friendly Kimberly, who checked us in and then the little lady who sat us for breakfast.

Room was filthy, not cleaned, even the walls had food or filth smudges on them. The hotel smelled of weed and we got woken up to our neighbors doing things children shouldn’t hear at 630 am. Told the front staff and they just said sorry. Didn’t try to fix the problems or offer a partial refund. WILL NOT BE STAYING HERE AGAIN UNTIL HILTON CORRECTS THIS MAJOR PROBLEM!

I enjoyed my stay at the Double Tree. I was there for a conference. The room was nice and clean. The staff were friendly and helpful. They gave me cookies.

We arrived at this property to attend an event at the Gala Convention Center. The very first contact we had was with the shuttle driver, Lance. Lance was awesome! He was accomodating, informative, and very helpful with making recommendations for the area. Then, we met with the front desk attendant, Kadecia (sorry, spelling is probably wrong). Again, AWESOME! We arrived a bit earlier than expected but she went out of her way to assist with recommendations of where to go and what to do in the meantime. She held our luggage and made sure to call us at the earliest time we could check in! Kudos to our other shuttle drivers, and the manager on duty the following evening, Tyree. Unfortunately, he had to step in and make sure we received enough towels, toilet paper, and body gel. We had to ask for more towels more than 4 times. We kept getting the runaround from the other staff. We stayed for two nights and our room was never cleaned. Tyree even had to take out our trash for us. The hotel's location is perfect, the property is beautiful and clean. Unfortunately, we are unable to give it the five stars we would like to give due to a few bad apples on the staff and perhaps and overworked cleaning staff.

It was a good stay

Welcome, room, bed, cleanness

Breakfast was good, the room was nice, and the shower was HUGE! Also, all of the staff I encountered were very friendly. I will return. I attended a banquet on Saturday night at the Conference Center and the vegan option was really good. The only recommendation I have is please add antibacteria wipes in the gym to clean the equipment before use.

There wasn’t any handsoap at our bathroom sink. Also, the bodywash was empty.

Clean - strange rooms

Strange rooms with sliding glass door out to Hallway. No towel hooks. Noisy with restaurant/bar in open atrium - lots of people partying in open area. Hotel was clean, no complaints on cleanliness.

Disgusting property. I wish I had the option to post pictures with this review. The property is old and dirty. The bathroom was so disgusting and very unclean and unsanitary. I plan to submit a complaint with pictures to Hilton. The room that we were placed in should not even be available to guests. I’ve never had this experience at the Doubletree.

The receptionist was really nice and quick. While reserving the room, I selected the wrong check-in date and she made it really easy to get taken care of so that I could be inside of my room within 10 minutes of checking in.

Lost over $2000 of electronics

A hotel employee “lost” their master key and my room was burgled. My iPad and MacBook Pro were stolen. The hotel was alerted earlier in the day that the master key had been used in several rooms at a time that was inappropriate and they did not tell anyone. I discovered my backpack had been emptied the following day. On top of that, the pillows were no larger than couch throw pillows and were extremely uncomfortable.

I felt safe and it was clean but no housekeeping services were done during my stay. The furniture is all well used and show signs of overuse.

“Poor” may be a little strong to the negative side. But I don’t think it was “average” either. It wasn’t horrible, but it definitely isn’t good. Just feels old and run down overall and not overly clean.

Consistently great hotel to stay at.

Overall, a pleasant stay. The staff was very courteous and friendly. The laundry room was under repairs, so I couldn't wash clothes. The gym was very nice, and had lots of equipment for a good workout.

Always like a Doubletree

I don't typically leave bad reviews & I hate that this stay wasn't better. I've always enjoyed this Doubletree, but this trip wasn't the best. 1st: found bags of trash hid behind a chair in our room. 2nd: the shower handle was broke off & just laying on soap rack. 3rd: no mattress cover, just a fitted sheet. 4th: NO cookies. Front desk personnel were super nice tho! I'd give em another try, but I guess I should of been more vocal on my findings in the room.

Customer service rep Was vert friendly

Lady at front desk was amazing.

The door handle to out bathroom did not work. My fiancé got locked in the bathroom. I ad to use a credit card to get it opened. We then put a band aid over the latch so we wouldn't get stuck again. We informed the front desk on our departer as we were only staying the one night. The hotel and our room was very clean and the service was awesome during our short stay. However, there is no vent in the bathroom which has caused the paint to chip majorly all within the bathroom.

Great Experience

The stay was absolutely amazing. I slep very well and comfortable. The service was ama?ing and friendly.

This was 1 of 2 4 star hotels in the city, that is why I chose it. We were supposed to have adjoining rooms, but in one of the rooms, the sink didn’t drain and the phone didn’t work. The other part of our party was moved to a different floor to find a functional room. During our 3 night stay, our room was NEVER serviced. We were told after the first night that we had to request that the room be serviced, but it still didn’t happen. When we requested clean towels, it took 3 calls and a visit to the desk. After the second night, it took 5 requests over the course of the day. The staff overall, didn’t seem to care. Will not stay there again and would not recommend.

There are vegan/vegetarian food options. The gym is large and nice, and the staff was very professional and nice.

Muy limpio

It was a little cold in the lobby area and restaurant area and bathrooms outside room . Other than that it was perfect

No hot water

No hot me water for a shower

Staff were friendly and welcoming. Food was abundant and good tasting.

Average You get less than what you pay

Poor quality refurbishment. Cracks in floors, dirty ceiling tiles, room door didn’t shut all the way.

Hotel is located close to the highway which was very convenient. Restaurant onsite and close by with shopping options with in 15 mile radius. My only complaints are the the room was very dusty and one of the lights didn't work by the bed. Rooms could use a touch up around rusty areas. The hotwater is on point and the bed was comfortable with nice firm pillows. I would stay here again If into soul food, check out KiKi's Chicken and Waffles.

The rooms are dated and unclean. The buffet was sub par at best

The area looked sketchy, the toilet made a loud sound every time it was flushed, sounded like a hammer hitting a block of concrete.

The front attendant Noelle was very nice, however there were no housekeeping the beds were not made. The room wasn’t clean, they were no shower gel/lotion, we had to ask for extra towels. The overall hotel lobby was clean.

We made a reservation from 10/31- 11/2.. we never had anyone come in amd clean our room once..the room had holes in the ceiling..water stains on the ceiling..carpets were stained amd filthy..furniture was probably the original from opening day 30 years ago..pillows were s.all n had stains on the pillow cases..overall terrible experience..We will never stay there again amd will post all this information on social media..for what we paid we were disgusted in almost every part of our stay.

It was a amazing time thank you

It was the host hotel for a homecoming event, and the staff seemed overwhelmed. We requested fresh towels and never received them. They did not have enough staff to help during breakfast. On check out day, the housekeeping staff started knocking on our door at 8am, even though we repeatedly told them that check out was at noon. I love Hilton properties, however I will not come back to this location.

The rooms are nice, they just need updated. The breakfast was not worth the price.

This property was awful! The surrounding area was scary! I had two rooms and gave them away to two women in the lobby because it was too late for me to get a refund. They were happy to have 2 nights free on me.

Near expressway

Most notable negatives were the cleanliness of the shower, stained lampshade, and the terrible service at the onsite restaurant, where I waited for 40 minutes to collect a to-go order of 2 side items. Apart from that, the hotel was reasonably clean and comfortable. All other staff members I encountered were both friendly and helpful.

Upon arrival, the woman at the front desk and manager were rude and unprofessional. Arrived 1/2 hour early hoping for a room, none were available. No rooms were available at the 3 pm check in time either. Upon finally getting our room, the bathroom and shower areas looked like they had not been cleaned properly for quite some time as there was mold in and outside the shower, the balcony area was disgusting and there was no mattress pad on the bed. The entire facility was unkept; lobby chairs are stained; elevator indicator lights don't work and are filthy, the property needs an over hall. First and last time staying in this Hilton. Hilton should be embarrassed to have their name on this hotel.

Easy on off highway and getting into Columbia

Unfriendly staff with bad attitudes. Dated hotel and very noisy. Would not stay again.

Everything was fine until we went to shower this morning and there was no hot water in our room.

Very rough areas around the hotel property didn’t feel safe to walk outside the hotel proper

Not a good place

Loved it here. Would go back!

Safe and clean. Had issue with tv but they replaced it immediately

The hospitality of the entire staff was amazing! They let me check in early, and made accommodations to my stay with ease and with the most pleasant of attitudes. My son was graduating from basic training, and that’s there reason for my stay…and they were very courteous to him and congratulated him with kindness.

There were dirty dishes in the hallway. I’m from the condition of the dishes. They had been there a while. There was mowed in the bathroom. And the furniture was very worn.

Wonderful personnel, property, amenities and service.

A wonderful building, it was clean and decorated awesomely. But the bed was very uncomfortable .

Place was clean and great atmosphere.

No Air Conditioning!!!

We booked a room at the DoubleTree in Columbia, SC for one night. When we opened the door to our room we thought the heat was on. The thermostat showed 81 degrees. I turned it down and waited an hour nothing changed. I went to the lobby and explained the problem and they sent the maintenance man to check the air conditioner. He worked on the unit and thought he had it fixed. We waited almost an hour and still no change. I went back to the lobby and told them that there was no change, just hot air coming from the unit. They told me to set the thermostat down to 60, which I did but it didn’t change a thing. The room was so hot that we couldn’t sleep!! It was the worst experience of our vacation!!!

80% Clean…

The hotel was nice and the staff were friendly and competent. But have you ever been to a hotel where it felt like they were only barely maintaining it and were kinda on the losing side of the battle? That’s here. It’s a high-traffic property, I know, and it was clean (80% clean), but it showed many signs of neglect in some important places. 1) Waiting for the elevator, I lean over and see an ancient coffee cup and loose trash on the non-walkable area where one would expect to see some vibrant shrubs or plants. 2) There is significant water damage on a 15-foot section of a hallway wall going from the lobby to a side exit. 3) Food left outside of a room remained there from 6:30pm until 11am the next day. 4) The hallway trash cans, likewise, were neglected and overflowing with trash. It reads to me as understaffed more than negligent / incompetent, but I could be wrong. But regardless, if I could casually noticed these matters, there are definitely more, and probably worse things I didn’t see but others have. They need to invest in the property now before they get worse. You will enjoy your stay but you won’t be able to again if they end up closing for repairs later. It’s a beautiful property but needs a stronger eye on detail and resolve to make needed repairs / staffing adjustments.

The Good: The initial front desk agent was courteous and welcoming. The gym was decent enough to support a fair workout for someone on a short vacation. The crab dip (a late night snack) was good and the server brought us extra crackers when we ran out. The water pressure for the shower was excellent. Checking out was easy. The morning coffee (set out at 6:30AM) wasn't bad at all. The location was convenient for all of our travels (in all directions). The bad: When we arrived, (after 3:00pm) we had to wait for a room (they weren't "ready). The agent I was working with left her shift and was replaced by another front desk agent who ignored the fact that we (my friend and I) were waiting for a room and proceeded to deal with another customer, she deemed "1st in line". That customer then informed her we were first in line. This was a mild annoyance. The A/C ran all the time - it could not cool the room - the controls were locked and the room thermostat served NO purpose- (the less than adequate coolness of the air was likely due to low a refrigerant charge - I'm familiar with troubleshooting A/C systems). The toilet roll hanger broke - we informed the front desk, the agent claimed it would be fixed on the 1st day (it remained broken throughout our 2 day stay). There was only ONE trashcan in the bathroom and it was small There was no maid service - we had to ask the front desk for new towels each day and leave dirty ones in the room (no pickup).

FLOODED CEILING AND MOLDED DRYWAL.. DONT STAY.

Horrible.. It started off first no rooms available for check in in, this happened the next day we noticed as well. Around 1am our first night, I heard a very loud dripping by the a/c and window. I assumed our a/c froze, but when I got up and looked. It was coming from the floor above. The drapes were stain and the ceiling was stained. The towel I put down to try stop the dripping sound all night long was completely soaked. This has had to be going on for a long time. So that morning I went to the desk around 9am. They said they had no rooms available but would get one in the afternoon. By the time I got back to the room, the drape and rod fell out of the ceiling along with ceiling texture the area clearly had mold. We left for the day, came back around 3pm and still no room, left at 4 still no room. We didn't get our room til we arrived back that evening at 10:30m. To move a 4yr old and all your stuff at 10:30pm was a treat. When we checked out still no resolution for the room. I always got the "I'm not the manager I cant make a decision" and the Manager never called me back, I had to call the hotel back after hotels.com couldn't get a differentAwful customer service for what we had to deal with. Definitely not the standard I would assume that would come with Doubletree or Hilton brand.. TOTALLY DON'T RECOMMEND.

FLOODED CEILING AND MOLDED DRYWAL.. DONT STAY.

Horrible.. It started off first no rooms available for check in in, this happened the next day we noticed as well. Around 1am our first night, I heard a very loud dripping by the a/c and window. I assumed our a/c froze, but when I got up and looked. It was coming from the floor above. The drapes were stain and the ceiling was stained. The towel I put down to try stop the dripping sound all night long was completely soaked. This has had to be going on for a long time. So that morning I went to the desk around 9am. They said they had no rooms available but would get one in the afternoon. By the time I got back to the room, the drape and rod fell out of the ceiling along with ceiling texture the area clearly had mold. We left for the day, came back around 3pm and still no room, left at 4 still no room. We didn't get our room til we arrived back that evening at 10:30m. To move a 4yr old and all your stuff at 10:30pm was a treat. When we checked out still no resolution for the room. I always got the "I'm not the manager I cant make a decision" and the Manager never called me back, I had to call the hotel back after hotels.com couldn't get a different answer. Doubletree Hilton wanted to offer 10,000 points which is 1/3 the cost in points for a room. Hotels.com offered $75 but the room was $200 a night. Awful customer service for what we had to deal with. Definitely not the standard I would assume that would come with Doubletree or Hilton brand.. TOTALLY DON'T RECOMMEND.

Cushions in the lobby were dirty and stained. We had one half a roll of TP with no other rolls. Baseboard in the hall ways coming off and dead bugs in the bathrooms by the conference rooms. We will never stay here again.

The room was fine and clean. The shower experience was less than enjoyable as it took SEVERAL minutes for the water to get hot, not just two minutes as the sign on the shower door suggested. We didn't have enough towels and when I went down to the front desk to ask for towels, the man behind the desk gave me a look that let me know they were out of towels and he took my room number down to bring them up but that never happened. Very average stay, don't recommend this property and will not return.

Me and a few girlfriends stayed here for a few days. Pool was a good time even with the sprinkle of a few rain drops. Staff was great and friendly but kitchen/restaurant was very short staff. Food was decent. Bartender was great and fun. I would stay here again.

During my stay, the room was near a garbage can that was full of trash for the entire day and never emptied. A request was made for housekeeping to clean the room and it was never cleaned. I had to request new towels & washcloths. The television in the room didn’t work properly and a loud humming sound was coming from a generator below the room. The sound was continuous. The overall housekeeping and cleanliness of this hotel is well below average. Please do not waste your money and stay at another hotel in the Columbia area.

Stay was good, it’s a little dated, need a good scrub in the bathroom shower. Other than the room, there was little to no coffee available in lobby😟

June 28-30

Great Location...my biggest issue was with the energy saving process that takes place during the hottest hours of the day...my room was 75° each time I returned...and the system shut down often if no movement in the room...crazy setup for summer weather! Also, not good when I was bitten by bedbugs!!!

Excellent customer service. Outdated facilities

The front desk people were excellent. Great customer service

Dust on the walls, light out in bathroom, no bathroom vent, garbage left under the bed, AC never went below 75F, door had visible damage to it, room entrance card did not work on the first time, coffee maker was missing parts, shower always got water on the floor, conditioner was empty, toilet was too high to sit comfortably on. Hotel bar and restaurant was nice though. Was unaware of the shuttle to the hotel. All staff was super friendly and nice.

The facility was average, needs some updates. The bar personnel were very good.

It was very nice we stay at this hotel every time we travel

The hotel was nice and staff very friendly. The bathroom was so tiny that I had to squeeze in the close the door. It didn’t have a vent either. Bad design.

Bathroom was very small .

Not very clean and pool was closed

Only reason we booked this hotel was for the pool and it was closed. No notification was given or we would have cancelled. Management could give us no information on when it was closed or for how long. We were then asked to leave the outside sitting area at dusk. Why can’t we sit outside? Multiple instances of evident water damage inside property and when for some reason all the main floor bathrooms were locked in the morning when I was trying to workout. Overall very dissatisfied and won’t be staying at Hilton anytime soon

Doubtful i would stay again

The main issue was the kitchen staff. After speaking with them ordered from an offsite location. Ceiling tiles showed water damage. Shower had mold. I will say the rest of the room was clean. This is however the second Doubletree ive stayed at in the last 4 months where the cable did not work

Good experience

The food and customer service was great!!

Enjoyed our one night stay!

Located right off I20 and not too far from I26. The bathroom needs a remodel specifically the shower floor tiles. Beds were comfortable and room was overall clean. Don't waste money on breakfast. It was not worth the 15 bucks. Crackle Barrel is a 5 minute drive.

Very polite staff from check in to check out. Room was nice and clean. Bed not the most comfortable but ok. Convenient dining area with bar. Food was very good. Only negative thing was breakfast was not included. $16.99 USD for buffet per person. G & J from Canada.

I love the front desk clerk!!!

Amazing experience

Great staff.

Beautiful property. Comfortable room, very pleasant front desk staff. Especially Deja. Van driver Daren was extremely helpful. Thanks.

Extremely dated. Shower was moldy. The doors to the rooms slam so hard that I catapulted out of bed a couple times. Do not recommend if you want to sleep past 5 AM.

Nice clean property. The staff was very friendly. Conference center was very nice. Positive experience.

I had an overnight stay while visiting the Riverbank Zoo with my granddaughter. This was so close to the zoo and eating places.

Nice place to stay.

Nice hotel with good local restaurants and easy access to freeway nearby.