Conrad Tulum Riviera Maya
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Hotel Description
When you stay at Conrad Tulum Riviera Maya in Tulum, you'll be near the bay, within a 10-minute drive of Akumal Beach and Xel-Há Park. This beach resort is 14 mi (22.6 km) from Tulum Mayan Ruins and 17.6 mi (28.3 km) from Playa Paraiso. Make yourself at home in one of the 349 air-conditioned rooms featuring private plunge pools and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Satellite programming along with MP3 docking stations are provided for your entertainment. Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Tulum? This resort has 50000 square feet (4645 square meters) of space consisting of a conference center and 2 meeting rooms. Free valet parking is available onsite.
Important information
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Property Registration Number 009-007-007445/2025
Minimal age
18
Spoken Language
English
Spanish
Important information
You need to know:
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
Special Instructions:
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Property Registration Number 009-007-007445/2025
Minimal age:
18
Spoken Language:
English
Spanish
Carretera Cancun Tulum 307, Tulum, Mexico, United Mexican States. See map
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Hotel Description
When you stay at Conrad Tulum Riviera Maya in Tulum, you'll be near the bay, within a 10-minute drive of Akumal Beach and Xel-Há Park. This beach resort is 14 mi (22.6 km) from Tulum Mayan Ruins and 17.6 mi (28.3 km) from Playa Paraiso. Make yourself at home in one of the 349 air-conditioned rooms featuring private plunge pools and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Satellite programming along with MP3 docking stations are provided for your entertainment. Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Tulum? This resort has 50000 square feet (4645 square meters) of space consisting of a conference center and 2 meeting rooms. Free valet parking is available onsite.
Hotel policies
On bay
Conde Nast Hot List Year 2022
No rollaway/extra beds available
No cribs (infant beds) available
By ocean
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety practices
- Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
- Contactless check-in is available
- Contactless check-out is available
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Property Registration Number 009-007-007445/2025
Minimal age
Spoken Language
English
Spanish
Amenities
Highlights of your stay
Most Popular
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Other
Elevator
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Conference space
Snorkeling nearby
Hiking/biking trails nearby
Kayaking nearby
Safe-deposit box at front desk
24-hour front desk
Porter/bellhop
Express check-out
On private beach
Full-service spa
Spa treatment room(s)
Meeting rooms
Wedding services
Express check-in
Pool umbrellas
Ecotours nearby
Billiards or pool table
Braille or raised signage
Number of restaurants - 7
Conference space size (feet) - 50000
Conference space size (meters) - 4645
Number of meeting rooms - 2
Number of outdoor pools - 3
Conference center
Snack bar/deli
Fitness classes on site
Bicycle rentals on site
Yoga classes/instruction on site
Free valet parking
Computer station
Number of bars/lounges - 2
Number of poolside bars - 1
Number of beach bars - 3
Number of swim-up bars - 1
Number of coffee shops/cafes - 1
Beach umbrellas
Pool sun loungers
Beach towels
24-hour fitness facilities
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Supervised childcare/activities (surcharge)
Ballroom
Banquet hall
Reception hall
Uncovered parking
Outdoor entertainment area
Outdoor furniture
Walkway to water
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible spa
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Stair-free path to entrance
No accessible shuttle
Elevator door width (inches) - 43
Elevator door width (centimeters) - 110
Stairwell handrail height (inches) - 35
Stairwell handrail height (centimeters) - 89