Casa Chu
9.2

Wonderful

24 Guest reviews

9.2
Wonderful
24 Verified Reviews
Read all reviews
Cleanliness9.4/10
Service9.4/10
Comfort8.8/10
Condition9.2/10
Neighborhood8.8/10
Amenities8.6/10

Circuito Santa Fe No. 62, Xochitepec, Mexico, United Mexican States. See map

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Smoking areas
Business facilities
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See map

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Hotel Description

With a stay at Casa Chu in Xochitepec, you'll be 2.6 mi (4.1 km) from WTC-Morelos Convention Center and 10 mi (16.1 km) from Archaeological Monuments Zone of Xochicalco. This golf hotel is 10.7 mi (17.3 km) from Ex Hacienda de Temixco Parque Acuatico and 10.8 mi (17.4 km) from Tequesquitengo Lake. Make yourself at home in one of the 7 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily. Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.

Hotel policies

No elevators

Children not allowed

Minimum guest age is 12

Caters to adults only

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 2:00 PM
Check-in by: 9:00 PM
Minimum check-in age: 18
Check-out by: 12:00 PM

Important information

You need to know
  • 24-hour pool access
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 12 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
Special Instructions
The front desk is open daily from 8:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Spoken Language

English

Spanish

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Spa

Entertainment

Smoking areas

Business facilities

Other

Concierge services

Barbecue grill(s)

Hiking/biking trails nearby

Arcade/game room

Garden

Free breakfast

Safe-deposit box at front desk

Spa services on site

Picnic area

Front desk (limited hours)

Express check-out

Meeting rooms

Express check-in

Designated smoking areas

Pool umbrellas

Billiards or pool table

Number of restaurants - 1

Number of meeting rooms - 1

Number of outdoor pools - 1

Free self parking

Free parking nearby

Terrace

24-hour pool access

Mosquito nets

Clubhouse

Proposal/romance packages available

Street parking

Wheelchair accessible – no

Coworking spaces

Well-lit path to entrance

Hotel reviews

9.2
Wonderful24 Verified Reviews
warning-sign.svg
Cleanliness9.4/10
Service9.4/10
Comfort8.8/10
Condition9.2/10
Neighborhood8.8/10
Amenities8.6/10
6/10
Fair
LUIS, 04 Jan 2022
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I like that is a very unique setup. Almost like your own weekend home in the area. Each room is isolated and private while still within a gated area. Staff is amazing and committed to service. I did not like that rooms are not maintained properly. Seems to me a senior management savings policy issue... My shower drain was not draining properly so water started to run into the bedroom area. Not fun to have to take short showers if you want to avoid drying the floor... The safe had no battery so, useless. The toilet had issues so there was no running water at the beginning and running non-stop during the night making noises. Too late to complaint for all these since I got to my room at 2:00am. The restaurant team was amazing and the food great but they were not ready for me and my guests when they arrived as they were expecting people to wake up later on new year's day. The property has a lot of potential and I think they have the right customer facing team but no management behind and seems to me that there is a full lack of professional support.... my opinion

6/10
Fair
Mark, 31 Mar 2019
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Prepare not to be impressed

Resort style hotel. We stayed during the week and we were the only ones on the property. An absolute ghosttown no reception, pool and hot tube were not on, no restaurant until Thursday - Sunday. The beds were rock solid very uncomfortable to sleep on. The shower seems to be jet powered and water sprayed very hard it hurt. In addition, we had a huge roach in our bathroom. The resort did come alive when more people checked in on Friday. We were excited to try this resort and the in suite hot tube that the room had but it was not functioning. When we checked out we just left the keys on the reception desk. We were not impressed with this resort.

10/10
Exceptional
Martin, 15 Jan 2025
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M

10/10
Exceptional
Juan luis, 29 Apr 2024
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Alimentos muy bien preparados y el personal muy atento

10/10
Exceptional
Rodrigo, 17 Feb 2023
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Excelente servicio, inclusive antes de mi llegada. El hotel está súper bonito y súper cómodo todo. Tal vez mi única sugerencia es añadir más luz al cuarto pero lo demás excelente

10/10
Exceptional
JOSE MANUEL, 17 Oct 2022
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Como en casa

10/10
Exceptional
Manuel A, 25 Sep 2021
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Excelente sitio pero...

Es un sitio increíblemente bonito, muy bueno para descasar, atención del personal es excepcionalmente fantástico pero tiene un defecto, no puedes pagar con tarjeta de crédito/débito, la estancia debe ser pagada por transferencia electrónica o efectivo al igual que tus consumos de alimentos y servicios dentro del hotel, no tienen cobro con tarjetas.

10/10
Exceptional
Verified traveler, 29 Mar 2021
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Todo muy bien excelente atención personalizada , todo muy privado agradecido por su atención mis respetos 👏👏

10/10
Exceptional
HECTOR, 12 Mar 2021
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Grandioso

Excelente lugar para pasar unos momentos increíbles en pareja. Ampliamente recomendable

8/10
Excellent
Christopher, 02 Dec 2019
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Todo bien, desafortunadamente en la mañana la luz del sol el cuarto daba directamente a todas las ventanas.

10/10
Exceptional
Verified traveler, 08 Nov 2019
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Excelente opcion

10/10
Exceptional
Yvonne, 15 Oct 2019
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Hermoso

La pasamos super lindo es un lugar hermoso, todos muy serviciales nos encanto

8/10
Excellent
Moises, 31 Jul 2019
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hermoso lugar, el menu de comida muy escaso

10/10
Exceptional
Miguel, 06 May 2019
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El lugar está espectacular, la atención excelente, un lugar muy tranquilo, y la comida muy rica.

10/10
Exceptional
Karla Lizeth, 22 Mar 2019
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Maravilloso! Como en casa!

Nuestra estancia fue llegar a Casa Chu de manera accidental, pero nos llevamos una grata sorpresa, nos encantó todo, nos hicieron sentir como en casa! Los únicos 2 detalles es que falta calefacción en el jacuzzi que tienen al aire libre y la opción de que si recibieran mascotas, de ahí en fuera sin duda regresaremos. Habitaciones preciosas y la ubicación excelente para descansar.

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