C. H. Chelo

8.2

Excellent

303 Guest reviews

8.2

Excellent

303 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service8.6/10

Comfort7.8/10

Condition8.0/10

location9.6/10

Neighborhood9.0/10

Amenities7.4/10

Excelente localización y espacio dentro del cuarto. Los empleados son de alta calidad y muy atentos.

Great Location with Safety Concerns

The hotel is located near Gran Via and both metro & commuter train stations, so there were a lot of great dining and shopping options available. The private suite was small with a small refrigerator, but no microwave. Also, the bathroom sink was way too small and inconvenient to use. The owner and staff were very friendly. There's one incident worth mentioning. At the check-in, the owner told us to just leave our keys on the reception window if we're checking out before 0900, which we did. However, when we went down stairs, the main door of building was locked from the inside and you needed the key to open that door to get out of the building. This could've been a dangerous situation if there was a fire in the building and people are trapped because they couldn't get out of the building.

Midden in het centrum plus aardig personeel

Location was excellent

Great like it

Very welcoming and convenient location!

Smaller space than I was expecting…tiny bathroom. Great location!!

Basic but clean and nice staff. Not that easy to find because the sign that has the name is covered by a tree. The sign on the door it says another name

Excellent value, it’s not the Hilton but provides a friendly welcome by the owner, clean comfortable bed and clean shower which is all you need.

Wry small bathroom. A danger and hazard really/

Great budget hotel. Excellent service and location

Excellent service. The staff very nice. It is very compact room but with great comfort and very clean. In the heart of Madrid. Safe

The property was in a good location within Madrid, but the street was somewhat rundown. The hotel was the same. It just did not meet my standards. It was old and tattered. We ended up departing after one night and took another hotel. You know that you in the wrong place when the hotel supplies ear plugs on the night stand.

Good budget friendly place

If you want a place to sleep and are planing on being on the city a lot and not in the room then this is the place. It is small but works if you are on a budget. The only complain is the the street is loud up until 3-4am so it is a little difficult to get rest. They provide earplugs to help and of course this is not their fault, it’s just the neighborhood. We enjoyed our stay and it helped us keep the budget available for other activities.

So basic

It is close to Gran Via and restaurants, but it is not comfortable.

Friendly staff.

Friendly staff, great location and comfortable rooms.

The owners were very friendly and sweet! The room was also quite nice and well-located in the city

Everything was good

Fui de viaje con mi pareja, volamos por horas y nos dejaron en la calle luego de haber reservado con meses de anticipación. Nos cancelaron la habitación que habíamos reservado por cuatro días e indicaron que se la dieron a otra persona, alegando que si no le avisamos la hora de llegada ellos tenían el derecho a cancelar la reserva. Eso no le decía en ningún lado. Ya la habitación estaba paga en su totalidad, también perdimos el dinero. No recomiendo hagan reserva en este lugar. No caigan en este truco, además el lugar no es en la mejor zona. Y el trato de la Sra. que estaba en la Oficina y nos recibió no era el Mejor, ni le importó dejarnos en la calle, ya que en esos días había partido de fútbol y todos los hoteles estaban llenos.

Great location for a “no frills” stay

Really centrally located with Gran Via just steps away. The room was a great size and was also very clean with a hair dryer, towels, ear plugs, and water provided. Air conditioner in the room was excellent. Our room had a mini fridge, which was nice. The bathroom in our room was tiny and difficult for even one person to move around in. It was also VERY dark in the bathroom and we had to use the flashlight on our cell phone to add lighting. While all the towels provided were super clean, they definitely felt like they had been washed one too many times and were very rough. We had a room that overlooked Calle Hortaleza and it gets very loud at night. We slept with ear plugs, which helped, but the noise goes all through the night. The wifi in our room was very spotty, too. There are 5 different wifi networks to choose from for the hostal but our room got only 2 of them and even those 2 would go in and out. It’s a perfect “no frills” place if all you’re looking to do is shower & sleep in your room. Despite some room for improvement, I would definitely recommend staying here due to the amazing location & cleanliness of everything.

Perfect location - small, but clean. Very friendly and helpful management. Will definitely recommend!

Location 👌

Excellent location, very clean, excellent price...

We rented an appartment with two bedrooms, it has an amazind livingroon, kitchen and exterior terrace. It is located a few meter from the "Cristo del Sol"

Excellent location. The room was confortable and clean.

good location

very clean - daily change of towels and sheets changed after two days. the room was small and the bathroom even smaller but access was easy and it's very centrally located. For the holiday weekend it was a good price

Good value for a cheap price

Great location, the room is small and so is the bathroom, but for the price we paid it is really an excellent place. Very cheap but give great value. Walking distance to important location.

nice overall

Clean accommodation, nice hosts.

You can hear conversations from outside. Walls are not sound proof. Nevertheless it was a nice stay. Close to everywhere I want to go and visit. If ever I'm going back to Madrid I will still choose this place.

The check in process was easy, and we were greeted by the friendly owner. She made sure our stay was perfect.

A good place to stay in Madrid

A good place to stay in Madrid. Very close to La Gran Via and to a lot of restaurants and supermarkets. Rooms are clean and comfortable beds to sleep and by the day explore the city.

Great location, especially for those wishing access to the heart of Madrid (right between the Prado & Puerta del Sol) or the Chueca zone. Located near tons of cafes and shops. One very frustrating thing for me was the regular failure of the internet/WiFi. Two of the three days I stayed there I had no internet service. Since I had been counting on the service, this made things very awkward for me. Additionally, and not the fault of the owner./manager per se, the room next to me was packed with extremely loud and disruptive clients. They had their television blaring full blast for hours on end, had verbal spats and laughing competitions which continued until 1:30 am. At that point I retaliated by blasting Mozart on my laptop (I had an end corner, so it should not have disturbed any but them). Finally, with the shots fired, they turned off their noise and I was able to get some sleep. The problem was that I had no one to call and was not about to interrupt a full room of people myself to tell them to be quiet at 1 am. Elevator was hit and miss.

Cheap and Cheerful. Location is only 5 min walk from tourist area where walking tours start etc. Daytime the area seemed ok. The area later at night is very seedy for last 100 meter walk off Main rd. Staff welcoming and gave some tourist tips.

Excellent location closed to Gran Via. Room is cleaned and as per picture. Always left in perfect condition by cleaning staff for the next day. Only small drawback is wifi was a bit slow. Other than that, it is very good.

Friendly service

I really like the clean. Also was very warn and confortable.

Mike's stay

The hotel is well located. The room was small, but well outfitted; same for the bathroom. There was a problem with the hall lights, which are activated by motion detectors. The hall lights nearest to my room did not consistently turn on when I needed them to.

Basic but comfortable.

Good location. Basic amenities, small room and bathroom. Air con worked fine and shower with mixer tap was good, although cramped. Good value for money for a bed for a night or two. Would need to look for better amenities if staying longer. No catering facilities,. But good café and restaurants within walking distance.

Central location is just 2 minutes from the Grand Vía and the main streets near

Everything was good except that the bathroom is very small.

Central

Good place to stay and visit main places by walking

Clean safe, budget option in a prime location

Hostal Chelo is a good budget option if you are looking for a clean, safe room steps from the Gran Via and central attractions. Maria and her team are gracious hosts and keep the rooms neat and clean. Wifi was free and fast I will echo what other reviewers have said. The rooms and hallways are very compact, so there isn't much space for luggage, etc. The bathrooms are compact as well, and require some agility to get in and out of the tub. There is an elevator, but you still need to walk up or down a half flight of steps. Overall, I was satisfied with my stay. The biggest issues I had with the Chelo are not necessarily completely within the control of the Hostal. The walls are paper-thin between rooms, so you can hear every loud conversation your neighbors are having. Also, pretty common in older, multi-story, buildings, sewer gas would occasionally create a bad smell from the bathrooms, making it pretty necessary to keep the windows open . If location and budget are your top concerns, the Chelo is a good option if you are willing to accept the trade-offs.

Good value Hostal near to Gran Via

Well located budget Hostal in Madrid centre. Helpful owners. Might be a little cramped for some. Good value.

Great value!

Great location. Host stayed up late to greet us after delayed flight. Small room but brilliant!

Basic lodging at bargain price in a fab locale

Two of us shared one of the private rooms with a small wc/shower. The hostel is located less than 400 meters from the Chueco metro station, and almost as close to the Sol station. It is a 25 minute walk to the Prado in one direction and the Palacio Real in another direction. The staff is very friendly and helpful. The walls are very thin, so bring earplugs.

Nice city center 5 min from primark and the main sqer of madrid

Central budget single at fair price

Decent,central,quiet single at right price,bathroom a tight squeeze but otherwise very comfortable. Friendly proprietors.

Convenient and clean hotel

Good servuce

An economic well located place with the minimum

The hostal is on third floor, there is an elevator that leaves you at a 2 1/2 floor (?) and you have about 12 steps walk upstairs. The building is old and the place feels rundown though the room is small but adequate. Lots of street noise.

Very Central to Madrid

I liked the fact that it was very central. Minutes away walking from Puerta del Sol plaza, where day and night it is bustling with young people and tourists, especially after 10:00 PM. The staff, all family members, were nice and welcoming, and very helpful. Overall, I had a comfortable stay.

Great weekend stay

A spotlessly clean hotel. Room compact but very comfortable. A great location.

Cordial staff. Accesible to Madrid Central.

Clean rooms. Safe and well lite stairs and elevator. Personnel friendly and helpful.

Family hotel Nice manager Clean v good location

I used to stay in 4 stars hotel in Madrid,but from today i will stay in this hotel only.

Very nice.

The hotel was well maintained and clean. Vary nice staff. It is within walking distance to many attractions and places to shop. I will return to this hotel my next stay in Madrid.

Noisy and smelly

We asked for a double room and was only given a twin room. The room itself was basic but the toliet smelt. Leaving the toilet door closed only intensifies the smell and leaving the door open meant the room smelt. The only option was to air the room and make it really cold, or get a scented candel. The other thing was the hotel was noisy with guest making lots of noise and the clanging around. There is no carpeting to absorb noise so beware. On top of this the hostel is also noisy in the day with the staff being loud and making loads of noise.

Great value

Great value, location and friendly staff.

Cheap accom in great part of town

Does exactly what it says on the tin :-) Great value for money

Nice hostel

Nice, clean hostel. Room cleaned every day with fresh towels, shower gel and shampoo. Helpful owners who speak excellent English.

Great Staff!

From the moment we walked in to the moment we left everything was wonderful! The staff was so kind and got me a hair dryer and made sure we knew where everything was. Rooms were small but that is to be expected in a hostal! Overall I would stay here again 15 min walk to the Prado, 10 min walk to the plaza. Everything was amazing!

Great value for money

Excellent value for money. Has all the basics and does them well - comfortable bed, good shower, how water, free wifi and very clean including bedding (which is where I normally find cleanliness a bit of a let down in other budget hotels with the odd stain, tired pillows etc but none of that at C H Chelo). It is nothing fancy but, as a lone female traveller I felt safe, comfortable and had everything I needed. The only thing to mention to other potential customers is that the bathroom is small and can be a bit tight at times. There are some lovely cafes in the area to get breakfast and it's very easy to walk to all the sights in Madrid. I would happily stay there again.

I recommend it!

I highly recommend this hotel. Very clean, excellent customer service, nice neighborhood!

Es de fácil acceso porque está cerca del metro y gran vía.

Ho soggiornato per 4 notti in questa struttura con la mia famiglia,devo dire che solo per la pozione strategica merita tutte le stelle,vicino a gran via,e tutti i confort a pochissimi metri.Le pulizie venivano effettuate giornalmente e la biancheria del bagno cambiata ogni giorno..Ci ritornerò sicuramente...Molto,molto soddisfatta..

Otel gran Via bolgesine çok yakın. Sadece uyumak için tercih edilebilecek bir yer

Girişte yoğun bir yemek kokusu vardı. Odalar çok küçüktü ve nevresimler 2 çarşaf arasında bir battaniyeden oluşuyordu. Yüksek puan haketmiyor.

Buena ubicación

Por calidad precio es aceptable y sobre todo muy buena ubicación

Super bien

Es la Tercera vez que me quedo aquí... Super comunicado.

Localização muito boa e equipe bem atenciosa. Isolamento acústico a desejar, dá pra ouvir tudo dos outros quartos.

Lugar muito bem legalizado com mercado do lado e próximos da gran via

El lugar está bien para ubicarse en el centro de Madrid. La habitación pequeña pero con todo lo necesario. 100% recomendable. (Aire acondicionado, mini-heladera y baño privado). Volvería nuevamente.

Me volvería a quedar, lo único la habitación pequeña y el baño incómodo

Te sientes en casa

Muy centrico. Bien situado

Muito boa, considerando o preço, cama confortável e chuveiro fantástico.

Mal estado.

Las fotos de la habitación no se corresponden con el verdadero espacio. Es un cuarto donde casi duermes en el.baño de lo pequeño que es. El baño es mínimo, muy incómodo. La cama y los muebles necesitan un urgente cambio. Es como entrar en una habitación de los 70. Estaba limpio pero no vale 40 euros la.noche ni por asomo. El baño olía a cloaca, cada vez que usaban el baño los otros huéspedes era como si usaran el de mi habitación. Lo único positivo, la ubicación.

Buena ubicación lo único es baño muy pequeño pero para 2noches estuvo bien

Un poco de ruido,

I like everything been here twice will come back

Buena ubicación

El hostal está cerca de la estación de metro "Gran vía" y eso está muy bien. La recepcionista es muy amable y atenta. El baño es un poco pequeño y es difícil de abrir el gel y chumpú con las manos mojadas, pero en general todo bien.

Buena relación calidad-precio pero yo hubiera preferido jabón en botella y no en monodosis. Poca insonorización entre habitaciones, cama muy grande pero lavabo muy justo sobretodo para gente alta como 1’80cm. Buena atención.

Ruidoso al máximo tanto de fuera como de dentro. Aislamiento malisimo. Cuarto de baño con olores constantes muy desagradables.

Hostal limpio, habitación amplia y baño propio, muy bien situado. Sin duda volvería

De acuerdo al precio esta bien, excelente ubicacion.

Experiencia en CH Chelo

La ubicación es excelente para acceder a los sitios de turísticos de interés caminando o en metro. Siempre estuvo limpio. Por mejorar algunos detalles de mantenimiento.

Posizione centrale, tutto ottimo dai servizi alla stanza bella spaziosa e la pulizia dell'hotel

Preço x benefício muito bom! Bem localizado, estrutura bem antiga, porém com boas camas e ótimo banho, que é o que importa. Proximo de tudo!!!

Es un lugar justo lo que buscamos. Muy bien ubicado. El personal atento. Cerca de lo que uno necesita. Felicidades

ottima posizione

ottima posizione....l'unica cosa negativa è stata la dimensione della stanza (piccola per tre persone)

Een prima locatie dicht bij het centrum, schoon, geen kastruimte

A localização é excelente, porém os quartos não tem nenhum isolamento acústico, vc ouve absolutamente tudo que o hóspede do quarto ao lado está fazendo, banheiro muito pequeno.

Todo Cerca a bajo costo!

En General todo muy bien, la ubicación es genial, cerca de todo lo que quería conocer. Todo lo pueden hacer a pie. Hay un market justo abajo y una estación de metro (la gran vía). A 2 cuadras. El valor que pagas lo cubre perfectamente. Además Maria es muy amable.

Un perro del dueño ladra desde las 08:00 de la mañana, insoportable.

Cálida precio 100% recomendado

Viaje exprés a Madrid con la familia, liga céntrico ideal para hacer trámites por vas caminando sin problema a todos sitios, muy limpio y la gente muy agradable,solo me aloje una noche muy bien todo

O atendimento e a localização são perfeitas. O quarto e o banheiro eram pequenos. Excelente relação preço x qualidade. Repetiria com certeza.

100% RECOMENDABLE

Todo muy bien. Pasamos unos días formidables alojados en pleno centro de Madrid. Calidad precio un 10. La limpieza y trato al cliente excelentes.

Nos encantó la ubicación y la limpieza

Volveremos

Todo bien en general, muy amables y serviciales! A pocos metros de gran vía. Limpieza bien, detalle de bienvenida.. si tenemos que volver repetiremos

Cómodo para una noche

Muy bien hostal, excelente servicio.

Great quality, location.

Located in the centre of the party district of Chueca. Great, friendly staff. I will definitely come back again.

Je recommande sans hésiter

Je recommande. Nous y avons passés 4 nuits Très propre et la situation de l'hôtel est juste parfaite. Tout à proximité et le personnel est sympathique.

Ha sido perfecto.