Best Western Santorin
8.8

Excellent

594 Guest reviews

8.8
Excellent
594 Verified Reviews
Read all reviews
Cleanliness9.0/10
Service9.0/10
Comfort9.0/10
Condition8.8/10
location10/10
Neighborhood8.6/10
Amenities8.8/10

Cristobal Colon Nte 349, Cd Victoria, Ciudad Victoria, Mexico, United Mexican States. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

A stay at Best Western Santorin places you in the heart of Ciudad Victoria, within a 15-minute walk of Centro Cultural Tamaulipas and Amalia G. Castillo Ledon Theater. This hotel is 0.8 mi (1.2 km) from La Loma Park and 0.9 mi (1.5 km) from Marte R. Gomez Stadium. Make yourself at home in one of the 75 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Ciudad Victoria? This hotel has 194 square feet (18 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Parking height restrictions apply

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Check-in from: 3:00 PM
Check-in by: 11:30 PM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available
  • Essential workers only - NO

Important information

You need to know
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Minimal age
18
Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Other

Elevator

Conference space

Laundry facilities

Television in common areas

Free breakfast

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Meeting rooms

Number of restaurants - 1

24-hour business center

Conference space size (feet) - 194

Conference space size (meters) - 18

Number of meeting rooms - 3

Conference center

Snack bar/deli

Free self parking

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Free RV, bus, truck parking

Proposal/romance packages available

Banquet hall

Vending machine

Covered parking

Uncovered parking

Wheelchair accessible – no

Coworking spaces

Hotel reviews

8.8
Excellent594 Verified Reviews
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Cleanliness9.0/10
Service9.0/10
Comfort9.0/10
Condition8.8/10
location10/10
Neighborhood8.6/10
Amenities8.8/10
8/10
Excellent
Verified traveler, 28 Apr 2025
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Bueno

El hotel está bien. El desayuno buffet es pequeño pero ofrece muchas alternativas ya que hay una estación de preparación de huevo al gusto. Las habitaciones son amplias y en general muy bien. El personal muy amable

6/10
Fair
Paul, 18 Apr 2025
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The way the property prevents you from using the computer. Make sure that it doesn’t work!!!

10/10
Exceptional
gabriel, 07 Mar 2025
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Good hotel at affordable price

The service was very nice, I went with my family I did not have any problems, they have enough parking lot for your car. The breakfast was really good, they even have a person to do fresh omelettes, the way you wanted. The room was good, clean, no strange odors.

10/10
Exceptional
Nilda, 07 Mar 2025
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Great

10/10
Exceptional
Hugo, 24 Jan 2025
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Good service

2/10
Poor
Alejandro, 15 Dec 2024
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Muy mal no me dieron la a habitación

No me dieron las habitacion súper mal de verdad se la dieron a otra persona aun cuando había tarjeta respaldando Horrible yo con mis niñas y mi esposa y no me dieron la ahabitacion

10/10
Exceptional
Ernesto, 27 Nov 2024
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Excellent

10/10
Exceptional
TRECA, 04 Nov 2024
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Amazing breakfast!

10/10
Exceptional
Darryl, 21 Oct 2024
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Very nice modern hotel for the price. Has a real good breakfast that is included. We will be back.

10/10
Exceptional
Martin, 15 Oct 2024
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Buen servicio. Limpio.

6/10
Fair
Lorena, 05 Sep 2024
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There are no restaurants around, but the area is safe and clean.

10/10
Exceptional
Diana, 06 Aug 2024
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Great hotel.for family

10/10
Exceptional
Renato, 31 Mar 2024
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Cool place

8/10
Excellent
LuisaMa, 16 Mar 2024
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No handicap rooms

Please be aware that the Hotel does not have handicap rooms. When you call the fromt desk before Making the reservation, they dont even know what you are talking about.

10/10
Exceptional
humberto, 17 Nov 2023
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Highly recommend

10/10
Exceptional
Laura Elizabeth, 28 Oct 2023
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Fue excelente, me gusta su comodidad, su desayuno, sus habitaciones siempre limpias.

10/10
Exceptional
ALFONSO, 23 Oct 2023
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By far the best hotel to stay at in Cd Victoria. Huge rooms, awesome water pressure and the hot breakfast was great. Immediately behind the hotel Is a small Restaurant called “ Flauta Mágica”. The best flour tortillas tacos ever. Also a very convenient OXXO stores next to that for ur convince groceries and beer needs. Enjoyed our 4 day stay with my family. We got two suites

8/10
Excellent
Javier, 23 Jun 2023
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Javier, Guatemala

Nice hotel. Price is higher than what you get. Limited dining around.

10/10
Exceptional
Claudia, 20 Jun 2023
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N/a

6/10
Fair
ERASMO, 06 Jun 2023
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Staff is ill prepared. Dresses inappropriately. Took too long to get us registered. Facility lacking that BW luster

6/10
Fair
Luisa, 30 May 2023
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Ok place

Great location. Good customer service. Linens in rooms are much to desire as well bathroom amenities

8/10
Excellent
Claudia, 13 May 2023
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Buen Hotel

Muy limpio y muy cómodo para dormir. Además de tener buena ubicación.

8/10
Excellent
Martha, 24 Mar 2023
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I don’t have enough towels

10/10
Exceptional
JAVIER, 02 Dec 2022
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We loved the breakfast bufette.

8/10
Excellent
Shannon O'neal, 18 Jul 2022
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Had a pianist playing in the dining area .

10/10
Exceptional
Francisco Ramon, 01 Dec 2021
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Clean room, wide bed

Everytink ok

10/10
Exceptional
roberto, 18 Oct 2021
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It was clean. They were doing some kind of remodeling so it was some noise too early but overall a great mid price place to stay

10/10
Exceptional
Hiram, 29 May 2021
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Cd Victoria stay

Great hotel!!! Great location!!! Better room service!!!!!!

10/10
Exceptional
PARIS, 23 Feb 2021
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Excellent

Excellent cleaningless and great manage of the procedures of Covit-19.

10/10
Exceptional
Andrew, 23 Nov 2020
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lean and quiet.

Great, clean spot in a great location right downtown. Quiet rooms, recently updated and well kept. Breakfast included was good.

10/10
Exceptional
Yolanda, 03 Jan 2020
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No estaba funcionando la calefacción en la habitación la noche estuvo fría ,y el cuarto frío .no descanse bien con frío

6/10
Fair
Robert, 21 Oct 2019
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The staff was friendly as always, the room was spacious and clean, but I would not trust the room coffee maker under any circumstances. If you have to say connected or work online I would skip this hotel. I asked for help twice, each time they said "we would send someone up" to fix it, but they never showed up. The Wifi was and is almost non-existent in the corner rooms and fiar at best in other rooms I was in. I stayed at this hotel twice over 10 years ago and it had the same issues back then. Nice staff, but I will not be back

8/10
Excellent
JORGE, 29 Mar 2019
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Full Breakfast

Good hotel, in the downtown at a good price and good breakfast buffet.

10/10
Exceptional
Idania, 26 Mar 2019
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Satisfies in centric location

Was only looking for a quiet night in a clean room for our family, ours was recently renovated and fresh.

10/10
Exceptional
Lynne, 12 Dec 2018
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Excellent garage, breakfast, and staff.

The breakfast was amazing—the best I’ve had in all of Mexico. Staff was extremely friendly, and ample unground parking.

8/10
Excellent
Ernest E, 21 Nov 2018
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The hotel is old. The breakfast is a buffet end it is good. The rooms were comfortable. The hotel is located in the center of town. Free parking right across the street from hotel.

10/10
Exceptional
Enrique, 24 Oct 2018
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Great stay!!!

10/10
Exceptional
PABLO IVAN, 13 Oct 2018
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Great for the price

Great hotel, nice price!

8/10
Excellent
David, 31 Jul 2018
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Eventhough the hotel is downtown, there are not many choices for eating out within walking distance.

10/10
Exceptional
Guillermo, 25 Jun 2018
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Nice clean and close to everything center

Very nice have everything what I need ,beautiful clean good breakfast nice view

8/10
Excellent
LEON, 07 Jun 2018
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Bysiness

Everything was good except a strange smell from the bathroom.

8/10
Excellent
marco, 11 Jul 2017
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Good for one night

It was clean and good location. Nice bed but there are very small

6/10
Fair
Juan, 25 Dec 2015
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Ok for the price.

You have to wake up very early in order to get the included breakfast. I got there at 9:30 (they close the buffet at 10) and there were very few options and they were not going to refill. But overall is fairly ok.

10/10
Exceptional
Blanca, 05 May 2025
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Solo tuvimos detalle con la puerta del baño pero fuera de ahí todo excelente

10/10
Exceptional
Eva María de Lourdes, 02 May 2025
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Me hubiera gustado que tuviera más cajones, los que había (solo 2) eran demasiado pequeños y también que hubiera caja fuerte y un pequeño refrigerador para poder conservar bebidas o alimentos que requieran refrigeración

10/10
Exceptional
Luis, 01 May 2025
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Muy cómodo, buen precio y excelente desayuno.

10/10
Exceptional
Jose Francisc, 25 Apr 2025
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Muy bien todo, detalles con el buffet

Estuvo muy bien, salvo que en el último día el buffet no estuvo al 100%

10/10
Exceptional
Adrian Gonzalez, 24 Apr 2025
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Muy buena opción en la cuidad. Personal amable.

10/10
Exceptional
JUAN MANUEL SERNA, 23 Apr 2025
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Sin comentarios

10/10
Exceptional
ROGELIO, 19 Apr 2025
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Hotel bonito y personal atento.

10/10
Exceptional
JONATHAN, 16 Apr 2025
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Fácil acceso y el precio muy asequible.

10/10
Exceptional
Diana, 14 Apr 2025
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Buena ubicación e higiene

6/10
Fair
Karla Ximena, 13 Apr 2025
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Tardados

No tenían lista la habitación y tuvimos que esperar hasta las 4 PM

10/10
Exceptional
JONATHAN, 13 Apr 2025
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El precio es muy justo y excelente habitación

8/10
Excellent
Christian, 01 Apr 2025
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Buen para dormir

Hotel viejo pero con adecuado mantenimiento

10/10
Exceptional
EDGAR, 30 Mar 2025
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Buen lugar

10/10
Exceptional
Flor, 30 Mar 2025
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Excelente me senti como en casa

10/10
Exceptional
Claudia, 28 Mar 2025
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Las habitaciones son cómodas y el desayuno muy bueno.

10/10
Exceptional
MARSDENIA NIKTE, 25 Mar 2025
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Excelente hotel

10/10
Exceptional
MARSDENIA NIKTE, 25 Mar 2025
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Excelente hotel

10/10
Exceptional
IRVING RUBIO, 23 Mar 2025
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Muy comoda y tranquia

10/10
Exceptional
Diego, 19 Mar 2025
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Very nice little hotel right at the center of Cd. Victoria. The complimentary breakfast is really good.

10/10
Exceptional
CLEMENTE CANO, 15 Mar 2025
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Muy bien ubicado

10/10
Exceptional
Susana, 07 Mar 2025
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Todo bien

10/10
Exceptional
Adal, 06 Mar 2025
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Muy buena ubicación

10/10
Exceptional
LUIS PERFECTO, 03 Mar 2025
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La excelente del servicio

8/10
Excellent
esly, 03 Mar 2025
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Na

10/10
Exceptional
Omar, 24 Feb 2025
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Excelente todo el servicio

10/10
Exceptional
Josue, 17 Feb 2025
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Near to downtown

10/10
Exceptional
Victor, 11 Feb 2025
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Muy agusto.

10/10
Exceptional
Cesar, 09 Feb 2025
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Excelente hotel

10/10
Exceptional
Silvia, 08 Feb 2025
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Muy accesible el precio

10/10
Exceptional
José Ib Gumaro, 05 Feb 2025
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Miy buen servicio y habitación limpia

10/10
Exceptional
Fernando Alfonso Ruiz, 04 Feb 2025
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Limpia, segura, excelente trato!!!

10/10
Exceptional
Diana, 30 Jan 2025
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Las instalaciones están muy limpias, y todo el servicio en general estuvo perfecto el almuerzo muy completo sin duda regresaremos

10/10
Exceptional
Aracely, 21 Jan 2025
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Una muy grata sorpresa.. las instalaciones en excelentes condiciones. Lugar acogedor, muy buena atención, cama comoda, habitaciones sin ruido para descansar agusto..

8/10
Excellent
Silvia, 24 Dec 2024
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Solo el inconveniente de que la llave dek cuarto se desactiva y tienes que bajar a recepción a qué la habiliten nuevamente y rn la regadera NO hay mas espacio para poner nuestro shampoo y jabón personal

10/10
Exceptional
Argelia, 20 Dec 2024
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Todo bien, solo que en la noche no salía agua caliente, me supongo había demanda, salió fría, horario aprox 9 pm, de todo lo demás, muy bien. gracias.

10/10
Exceptional
JESUS, 19 Dec 2024
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Excelente servicio y muy buena relación costo-servicio

10/10
Exceptional
Victor, 26 Nov 2024
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Muy bien todo.

10/10
Exceptional
Rosalina, 22 Nov 2024
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Céntrico, buen hotel a excelente precio.

8/10
Excellent
Jorge Eduardo, 14 Nov 2024
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Tranquilo

10/10
Exceptional
Isaí, 09 Nov 2024
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Muy bonito

8/10
Excellent
Victor Hugo, 02 Nov 2024
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Me gustó, tiene buen servicio y tranquilo, lo único que no me gustó fue el desayuno, está rico, pero poco variado y se les acaba pronto y hay que esperar.

8/10
Excellent
Julio Cesar, 29 Oct 2024
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Muy buen hotel, en zona centro de la ciudad

10/10
Exceptional
Susana, 21 Oct 2024
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Excelente servicio

10/10
Exceptional
JUAN ANDRES, 12 Oct 2024
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Buena opción de hospedaje con servicios adecuados

10/10
Exceptional
Karla, 06 Oct 2024
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.

6/10
Fair
Arturo, 06 Oct 2024
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Solo bien

En general bien, solo que es muy ruidoso, se escucha todo. Gente hablando,movimientos del restaurante, etc, como que hace eco en general

10/10
Exceptional
Lino Rodriguez, 30 Sep 2024
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Buen precio; limpieza ; buenas instalaciones

10/10
Exceptional
Cesar, 29 Sep 2024
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Excelente hotel muy limpio todas sus instalaciones y muy bien el desayuno, excelente opción para hospedarse, lo volvería a elegir

8/10
Excellent
Iván, 27 Sep 2024
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Todo bien

10/10
Exceptional
JOSE LENIN, 26 Sep 2024
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Todo excelente, en el centro de la ciudad

10/10
Exceptional
Mariana, 26 Sep 2024
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Buena

10/10
Exceptional
Mariana, 22 Sep 2024
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Buena ubicación lo único que no me gustó fue la puerta y piso del baño

10/10
Exceptional
Gregorio, 23 Aug 2024
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Siempre he recibido buen trato, en todas mks estancias, cuando he tenido alguna solicitud la resuelven de manera rapida y amable siempre regreso a ese hotel cuando debo quedarme en Cd. Victoria

10/10
Exceptional
Jorge Eduardo, 13 Aug 2024
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Tranquilidad y amabilidad

8/10
Excellent
Jesus, 05 Aug 2024
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Le falta la piscina

10/10
Exceptional
Raul, 30 Jul 2024
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Excelente

6/10
Fair
Arturo Emmanuel, 28 Jul 2024
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En si bueno, algunos detalles por parte del personal, pero tolerable

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