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When you stay at Barceló Maya Colonial - All Inclusive in Xpu-Ha, you'll be on the beach, just steps from Xpu-ha Beach and 5 minutes by foot from Ecopark Kantun Chi. This all-inclusive property is 1 mi (1.7 km) from Cenote Cristalino and 2.1 mi (3.3 km) from Puerto Aventuras Marina. Make yourself at home in one of the 480 guestrooms featuring free minibar items and LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 9999 square feet (929 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
No rollaway/extra beds available
Noise-free rooms not guaranteed
Professional property host/manager
Pets not allowed
Service animals not allowed
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Elevator
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Conference space
Laundry facilities
Television in common areas
Garden
Free breakfast
Health club
Nightclub
Children's pool
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
Full-service spa
Spa treatment room(s)
Meeting rooms
Steam room
Sauna
Wedding services
Children's club
Billiards or pool table
Wheelchair accessible path of travel
Number of restaurants - 4
Conference space size (feet) - 9999
Conference space size (meters) - 929
Tennis on site
Waterslide
Number of outdoor pools - 1
Outdoor tennis courts - 2
Snack bar/deli
Turkish bath/Hammam
Parking (limited spaces)
Free self parking
Number of bars/lounges - 3
Number of poolside bars - 1
Number of swim-up bars - 1
Water park access (surcharge)
Pool sun loungers
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Designer stores on site
Shopping mall on site
Banquet hall
Covered parking
Uncovered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Wheelchair-accessible on-site restaurant
We love this property and have been here 10 times. We would like to see them add some more pickleball courts, however.
staying at this property was absolutely amazing except guest service agents are not that helpful nor Front desk. They seem to be ignorant sometimes whenever I asked for help in arranging booking or asking for bill changes.
Excellent
Beautiful property with lots of things to do with the kids!! Clean rooms, good food, lots of games and pools to choose from. My only couple complaints are the chair situation (they need to purchase more) as there was never any beach or pool chairs available after 10am and the smell of their public bathrooms was awful! Overall I would definitely return!
It was pretty understaffed at the bars by the pools. They need more beach chairs also because if you dont get out tgere by 7am you are searching all over for chairs
My mobility issues were addressed by the hotel. The staff members were all very polite and we really enjoyed our stay.
Everything was fantastic. Staff was very friendly and helpful. Would definitely go back again. Great place.
ALL GOOD
It was good, the check in took a long time. The beds were very little for two. The buffet food was ok much better the food at the restaurants.
I loved the amenities; pools, beach, pickle ball court, access to meals, drinks etc. However I would not see it as a five star resort. Our room had damage such as cracked tiles and broken off support bar in the bathtub, air conditioner did not work near capacity, wi-fi light continuously blinked all night every night .. had to cover it with a towel but didn't help. I advised front desk but little assistance was offered. Otherwise the grounds and hospitality staff were wonderful.
Amazing beach & pool area!!
Love the beach area with palm trees. Was busy place ,but many things to do. Also rooms were nice. Enjoyed Seafood and Italian restaurants.
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It was an excellent location and great service
Highly recommend this property
It was our 7th time at this hotel . My favourite
Great family resort
Changed the hotel i booked to a different hotel during check-in that was run-down and dirty. Even though the hotel was on the same property it was not worth what i paid for. Showerhead had blackmold. Sink did not drain and smelled like sewage in the room. Do NOT stay at Barcelo. You are better off at another resort.
Didn't like the service in general as more people didn't show great attitude towards the client. The cleanliness and functionality of toilets, shower was average.
Overall property was ok. Staff at buffets not professional, would sit 4 people and not bring water and utensils. Laundry service woke us up at 9:50 to deliver our laundry. Food was good, bur repetitive throughout the week.
Amazing private beach and coral reef out front. No need to leave the property.
The property was clean and beautiful. Staff were friendly and mostly attentive. The evening shows were good and the food in the buffet was plentiful. The restaurants were difficult to get into and most of our dinner reservations were for 9:00 to 9:30 at night. The house red wine was awful, but wine in the restaurants were good. The pools were awesome and the beaches were clean and gorgeous. I didn't try the spa, but heard it was nice. The gym was great!
Beautiful property. Very well maintained. Our room was in bad shape though. Black mild in bathroom, door didn’t unlock properly. Resort food was good
Clean rooms, excellent service.
Our reservation was in colonial however upon arrival they told us that it was in caribe which created confusion and this was not informed
Great
We have been coming back to Barcelo for many years and we love the resort. However, we had an issue with the check in this time. We arrived late in the night and were told our reservation was changed from Colonial to the Beach hotel, 1 km away to ride my wheelchair after a long traveling day. I told the associate it is unacceptable, and he needs to honor my reservation at Colonial. It took us half an hour of discussions until he agreed to give us a room at Colonial hotel. Totally unacceptable behavior. If this was our first time at Barcelo, my review would have been one star.
This is a wonderful property. Snorkeling is fantastic. The kids slide area is perfect for all age kids. The facilities are very clean and well kept. The food and the details they take for the kid’s desserts to make them feel special, is unparalleled. I appreciate all loud music ends by 10:00pm. I love taking my family to this property. It did not earn 5 stars this visit. The check in process was cumbersome. The room wasn’t ready at the time promised, and it was up to the customer to check in every so often to see when the room would be ready after that. I would have appreciated a “we’re so sorry your room wasn’t ready at the time promised, let me get your number so we can let you know as soon as it is so you can enjoy your time at the property” I didn’t appreciate the homework. The expectation as to what to do with all of our luggage while we waited was not explained until we came back and asked for the process, nor was the luggage offered to be delivered upon our arrival to the room at any point. I know this being a Barcelo property they will make sure this doesn't happen to anyone else and use this experience to learn and grow.
As always we love this property. 6th time here and can’t wait to return
We found customer service to be the biggest problem here. Terrible communication, unable to resolve simple issues, dinner reservations, scheduling etc. do not stay here.
Great service
Great place to enjoy vacation time; easy to relax and forget about the world! Nice and well maintained grounds and facilities, beautiful beaches, acceptable food, nice service, but terrible table wine!!
The resort was lovely and clean. The only down fall was both my mom and son got food poisoning from the restaurant Mexico Lindo
Overall the hotel is good. Food is great. Service in general of waiters and bar staff just above average.the facilities are good and clean. The beach is just a few steps from your room which is excellent
Food was not good.
Outdated rooms; there was a roof leak when it rained. The bathrooms could use renovation. Beautiful gardens all around the hotel. The staff is friendly. The non-stop upsale attempts are very irritating. All services within the resort are ridiculously overpriced. The restaurants offer good food.
We stayed at Barceló Maya Colonial for 5 days in November and it was excellent! Food was quite good, easy to get around the resort, friendly service, good drinks. Beds were comfortable and rooms clean. We would come back!
Old rooms
Excellent
The ability to explore the beach, grounds, and other Barceló Resorts.
We had a great time on our vacation. Very relaxing location, great amenities, great pools, and great food! Would certainly book again!
Property is good. But service at the restaurants are Awful
High quality
I liked everything was convenient to my family , I did not like ,about some of the staff did not know what is the meaning of an autistic person, how to be kind and friendly with the disable non verbal person. May be more direction and more coaching or training to staff about the autistic guests . It will be much appreciated . Thank you for offering the chance to express my feeling .
Luna de miel
My wife and I came for our Luna de miel. The waiters and house keepers were all very friendly and kind. The pool was amazing in colonial and the food from the buffet was beautiful and exquisite.
Perfect for families !
Lots of options for entertainment and food! Plenty of pools to explore and activities to do. The beach is gorgeous, and we even saw plenty of sea life close to the shore - fish and sea turtles! The staff are all extremely helpful and everyone speaks English as well as Spanish. Food is good at the buffets and the restaurants. Very family friendly.
It was good
Our honeymoon experience fell short here, but we tried to make the best of it. People came into our rooms while we were sleeping, unannounced, no knock. We had a safety issue with our room and had to move quickly to another. They couldn’t accommodate our allergies at the buffet and we were insulted and harassed by Ricardo at Tropical for not speaking Spanish our eating food I was allergic to! Our ‘inclusive’ did not feel inclusive at all. I experienced cross contamination with my nut allergy and they only offered the same food as an apology. The food fell short and we were hungry at times, and eventually gave up when staff was rude to us when we asked questions for recommendations. This was our first time, and may be our last. And to top it all off, we still paid for the fees of the restaurants where they could not accommodate us the best. The waiters provided good service, but at the point, it was only so much they could do. Our vacation was ruined.
Excellent
Resort was amazing. So much to do on site that we didnt need to leave the resort. Staff were all so nice and very polite. Took 1 trip to Playa Del Carmen for more shopping, that was the only time we felt unsafe. Did an excursion for zipline, atv and cenote and that was soper fun also.
Food pretty good for an all inclusive
Very nice property!
This resort is undoubtedly one of the finest in all of the Mayan Riviera, Mexico. The management is exceptionally professional, going above and beyond to ensure that we felt completely at home throughout our stay. Their attention to detail and willingness to assist was truly remarkable. The staff are equally impressive—kind, helpful, and genuinely wonderful people. The resort itself is immaculately clean, offering a wide range of dining options with excellent quality food. It boasts multiple pools, swim-up bars, and a fantastic selection of water slides and playgrounds for children, along with a dedicated kids' play area. One of the unique aspects of this resort is its connection to several sister resorts, allowing guests to explore and enjoy a variety of experiences within a single stay. In my opinion, once you experience Barceló, no other resort compares. It truly is a five-star destination, perfect for families, couples, or solo travelers, offering everything you need and more for an unforgettable vacation.
We were a group of 10 people and always had to be split up on tables. At one point, the manager girl at the Mariachi grill was very rude when we sat down at a table for 6 people because we had 5 with a highchair and needed some extra space. She stated that it was not possible to use that table and made us move with an infant. Barcelo management please do better. Your guests are on vacation.
Overall it was a relaxing experience. The food could be better and the evening activities for kids and adults are lacking.
Loads of staff and very helpful
I have been 2x in colonial, our family loves beach, beautiful sand, snorkeling with fish, huge pools and not being crowded, only pool with bar is usually crowded. It’s nice, beautiful and clean to walk around. Unlike staff is not friendly, pool bar you have to wait for long to get a drink. They don’t pay attention to you. Don’t smile at all. No entertainment in the evenings. Only theater at 9pm that’s all. If you like beach and pool, spending time in water yes it’s for you. Food is so so. Repeatable. No seafood. A la Carte’s are good. You tip them or not they don’t appreciate. We tip them at pool to get drinks but wait still so long. You wave or not they don’t pay attention. If you don’t pay attention for that you will love the resort, beach and enjoy pools.
Amazing. Beautiful. Clean. Spectacular staff.
Wonderful property lots of options entertainment food fun so large even crowded does not feel Crowded
Great resort
Nice hotel, good food and very clean amenities. The only thing that would stop me from going back is the lack of activities. Animation was mediocre. From previous experiences at other resorts, the crew engage the guests more in activities and events throughout the day. It would have been nice to have a dj after the show at night for people to stick around and enjoy the rest of the evening. The music at the Jaguar club is not for everyone. I would alao recommend some activities for teenagers.
Barceló Colonial is part of the 3 properties in the Barceló Resort group. The staff is very friendly and service is outstanding. The activities around the pool and at the fitness center are engaging and so much fun! The entertainment at night is good and the food at the buffet restaurants is decent with many options for all tastes, including menus for kids, and with vegetarian options. However, the cleanliness of the rooms is somewhat substandard. As soon as I arrived I asked to be changed to another room because the bathroom tub and mirrors were dirty. The hotel staff right away took care of the issue and I was moved within minutes to a much cleaner room. They even made accommodations for a sleeper-sofa for my younger kid, so everyone could have their own bed. During my stay, the room was cleaned daily, however, soap and towels were not refreshed daily, unless you asked. There's so much to do! From the pools, to the beach, aquatic activities such jet-ski, snorkeling, etc, to escape rooms and go-karts, to discotheque and bowling... the options are many! One thing you can't miss is the dolphins' show. All in all, great experience! Worth the money.
Somos clientes frecuentes y solo por esta ves 2 personas del bar tropical sexo masculino uno de ellos nos dijo rústicamente que ya no nos podía servir, y otro día mi esposo con brazalete premium pidió una bebida y no le quisieron servir esa bebida siempre en el mismo bar Tropical a la orilla de la piscina . Todo lo demás del hotel tiene 5 estrellas en especial bar Caribe
Nice, quiet, family friendly, clean beach, but They need to update their beds. Our beds were terrible to sleep on.
Clean and friendly staff! Beach was very clean and not rocky. Not many diner option upon arrival. Bed need to be replaced as they are becoming pretty soft. Overall great
We have been coming here for 15 years. Although the Colonial buildings are starting to show their age, we enjoy being in the center of the resort and were close to everything.
Charge extra room and extra people when I pay package
Property ground so well maintained. Beautiful vegetation, super fun water park for kids. Turtles to see. Only wish it was less windy when we visited, water was very murky most of days we were there.
We love Barcelo Maya!!! It is paradise and we always feel spoiled!
I liked the friendliness of the staff the food choices and the beach was beautiful. The palms on the beach and all around the property made it look like paradise and feel like paradise. Only think I didn't like it that there was no access to any bike in the property or around the property. Great huge property to go biking in and no bikes around. Other than that everything was great.
This was our fourth time at barcelo maya. Lots to do, lots to see, lots to eat, well maintained, friendly staff. I'd like to have more local mexican style foods available at the buffets, but other than that we've always enjoyed ourselves and will be back.
Immaculate greenery. Rooms need updating, been the same for at least the past 15 years.
Family of four stayed for 5 days. The resort is made up of 6 resorts side to side. The two at the ends are premium so need to pay extra. If you stay at one of the four in the middle you get to enjoy all four. The place is big and requires lots of walking ( which is good exercise). Pros: Went during low season so not as crowded. The resort was clean and well kept. Swimming pools were big, clean and well maintained. Tip: if one swimming pool is crowded you can always try the other three pools. The beaches are sandy, shallow with some rocks here and there. Tip: wear some crocks or watershoes. Food was good. But I can see it can become boring after 7 days. Tip: one can always walk a bit and try the other buffet restaurants from the adjacent resort. We noticed their menus tend to be different even on the same day. Only tried the Steakhouse restaurant and it was great. Don't know about the other a la carte restaurants. Cons. Check in took a while as other reviews have mentioned. Reason is that they still use mix of computers and pen and paper. Very inefficient. It takes about 10 to 15 minutes to process a new guest. The drinks at the swim up bars are very cheap quality. I can not speak about alcoholic drinks since I am not a drinker. But even the usual pops like pepsi were flat most of the time. Tip: get drinks from the nearby grill restaurant fountain machines. Overall: We will come back if a good deal comes along. There are still lots of other resorts to try.
Nos encantó, es nuestra cuarta visita aquí y todo está razonable para lo que pagas. Sólo asegúrense de llevar extra propina porque los empleados van a estar más que agradecidos por recibir unos cuantos dólares de propina, ni siquiera tienen que ser mucho,
The resort is very old; food are very salty
Overall our stay was good - party of 4 (including 17 & 22 year old kids) - we had 2 premium rooms at Colonial. Check in was fine, food was overall good including the buffets which we visited frequently. We all stayed healthy and ate & drank everything. A few small complaints here and there but definitely no show stoppers. We did 2 days of scuba diving with the onsite dive shop which were very professional and organized. We enjoyed all the games and water toys the resort offered. The pools are huge and were warm but not uncomfortably warm for August. The beach is amazing. Plenty of chairs for everyone.
Bad service in check in and check out, rooms very old, shower disgusting
The Barcelo Maya is a Beautiful place, you can relax, and have fun an in one place, atrend excursions, you can fine dine, they have kid friendly pools and food favourites. We will be Definitely going back!
Great resort...clean, friendly atmosphere with easy access to outside activities
Clean, great eating options, respectful staff. I hated the room as the floor, mirrors, beds, and all other surfaces were always wet. The Air Condition unit should be fixed. Thanks,
The restaurants are cleaned, the food tasted great, and good customer service.
This is our favorite resort for years. We always feel safe, resort is beautiful and very well kept. Food is something that needs to be improved, There are many choices when it comes to food, but quality is not there or flavor.
Able to use 3 seperate buffets and pools. Colonial, Caribe, and tropical
Grounds are beautiful & well maintained.Resort is expansive, so prep for lots of walking!While grounds are very nice, some of the fixtures & furnishings could use updating, particularly in our room & common areas.The hallways in the buildings also need better illumination for safety.Our room in the Jalisco building on the top floor was adequate for 4 of us with 2 teens.Space was comfortable & AC worked well—I was even chilly at night!But, our friends in other rooms did say that theirs felt damp, so some inconsistency.Big for this resort is the mini-mall on the grounds, Plaza Mexicana for shops, & 24-hour sports bar with bowling.We didn't swim with dolphins or go-karting, but it's cool that you can without leaving the property.Service was good bc we had everything we needed, but it wasn’t particularly exceptional. Knowing Spanish helped us connect better with the staff & a good tip at the bar made the bartenders more generous (Special shoutout to Miguel Pat at the pool at Caribe/Beach—he was great).Aside from the restaurant staff, other employees seemed to be just going about their business.No one went hungry, if you’re not a food snob, you’ll find plenty.If you seek for a culinary experience,its not here.Santa Fe was my fave (Braised Short Ribs!) & Japanese restaurant fun, Capri for Italian disappointed.Pools are huge &clean.Beach is beautiful like in the Caribbean but Colonial's is rocky while Carib/Beach smooth & best beach. All in all I'd give a 3.99999 out of 5 stars.
Amazing! It’s our second time here, exceeds expectations!
The Barcelo is a beautigul property with a lot of ameneties to choose from, wonderful beaches, good staff. However, the room was just okay, and the food was nothing to brag about.
Sheets smelled of mildew. Guests are rude. Not the fault of the resort at all. Guest would throw items at staff and berate them. Staff are very nice. Nice pool and beach. Great resort for kids
Property is very nice and spacious. The Beach is very good, and the pools are excellent. The staff is very friendly and polite. The food is also very good. To stay with Family i totally reccomend it.
Bad
Service staff work hard but some things cannot be fixed.
The beach area are verry good and also night shows are exellent
The food
Beautiful property, private beach, many options to eat
We liked the beach area and the pool was not crowded. But honestly I would not recommend this hotel to any friend or family . The food was very bad. We have stayed in other all inclusive in riviera maya (less expensive) and by far this is the worst buffet food. Soups were tasteless, meat was hard, pancakes tasted like cardboard, there not natural juices, ice cream for the kids was horrible. There was not variety of food. I could go on and on. We ended up going out of the hotel to eat.
Worst all-inclusive experience I have ever had. Terrible food, even worse service. You rarely met staff who spoke English, never said good morning or smiled. I felt like I was always bothering them if I needed something. Our key cards stopped working multiple times daily. I feel like I spent half my vacation walking from my room to the lobby to get the key fixed and back to my room. When we arrived, we immediately went to make dinner reservations and they only had two options for the entire week we were there. They do not accommodate groups over 4-5, we had 9 people so we spent most meals separated. No drink menus and the alcohol at the swim up bar and buffets were very obviously watered down. The food at the buffets was generally terrible. We all got sick at some point from eating there three meals a days for 7 days. We went here because of the “stay at one play at 4” so all the teenagers would have a lots of option. The Colonial is the cheapest and you can obviously tell. Do not waste your money there. Oh, the little kids slides and play areas was shut down the entire week we were there.
Over all it was awesome 👍
This is our third time visiting this property. The things we love the most are the food and service. They also have a good amount of options for dining and entertainment. It's safe to say we'll be going back
The Barcelo Maya was an amazing vacation. i went with my Boyfriend and friends and we had a blast. Very clean, Very Beautiful place, kind people. would definitely recommend
Barceló Maya Colonial - All Inclusive | Home in Xpu-Ha | Travala.com
Was the perfect resort for our family of four. Can’t wait to go back.