Barceló Huatulco - All Inclusive

8.2

Excellent

874 Guest reviews

8.2

Excellent

874 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.6/10

Comfort8.4/10

Condition8.4/10

Amenities8.2/10

Good

Loved it all. Staff were amazing. The most friendly we ever had. The lobby bar server's were especially nice. Cannot say enough! Actually the most annoying thing was how some of the " entitled" guests treated the staff. Pretty awful. Yet the Staff never pushed back. We stepped in once when a sign clearly stated a rule. The staff tried to enforce it. The guests ignored it and argued with staff very aggressively. The staff members were incredibly polite to them enforcing the rule. We and many other guests approached the staff after telling them how well tgey gandled the awful guests. Well done!

It's a smaller resort with a very nice staff. Loved it!

Hotel needs am update Workers need to get paid more They do not do their work happily If you like quantity over quality of food, go there food buffets are a mess. No drink service at the pool all I’ll call they serve ace adulterated not even the beer tastes like a real beer. There was a day with no water of the room rooms and the whole hotel another day without electricity as well.

We had an amazing time. The hotel staff are very hard working, and make sure your stay is perfect. We enjoyed the shows. Food was delicious. We could see the whales passing by the bay, truly magical.

La comida muy rica, las habitaciones comodas y limpias, la playa, todo esta excelente!

We had three generations, all of us liked the resort alot. Smaller resort but what we wanted.

The resort is beautiful and the staff is the best!!!!!!! Enjoyed every minute of our stay here.

The resort was lovely but there was no where to sit outside and enjoy the evening. We were a group of 22 and there was no where we could sit and play cards and chat other than the lobby that was very warm and noisy. Some table and chairs by pools were dark at night. We enjoyed our stay but would have liked a lounge area at night.

WE enjoyed our first trip to this resort, the weather was great the resort nicely kept. Our room was nice and clean. The food was very average in the buffets, very little selection each day, the specialty restaurants were good. No signature drinks were promoted and Bar tenders were not educated in mixing drinks outside of basics. Overall the customer service was great and we will return, but will only dine in the al la carte restaurant's and then we will dine out in local restaurants on other evenings. The buffets are the areas needing improvement for sure.

The ocean is easy to access from the resort without having to use a trolly or golf card. What wasn't ideal is the way people saved their beach lounge chairs with the towels.

We had a wonderful time at the Barcelo. Food was great! Very clean, friendly staff.

My family and I visited Huatulco for the first time and staying at a Barcelo All Inclusive was also a first. We loved Huatulco , its such a beautiful place to visit. However, the all inclusive wasn't completely accurate. There are some alcoholic beverages that are not included. My dad and BF got food poising on day 3 of our stay. The resort was beautiful and it has beautiful views but most staff members was not friendly. If you're looking for a very peaceful stay this is definitely the resort for you, I'd just be cautious of the food and bereaves you consume while at this resort.

Everything was excellent. Will recommend this resort and will definitely be back. Thank you so much for the beautiful experience.

Loved Victor in the premium bar also Fernando at the pool. Definitely go premium. Food was good. Our only complaint was they put a family beside us and our room was adjoining so we could hear everything including the child coughing in the night. I think they should have families put together and adults above. Other than that the place is great. We will definitely return

The awesome staff, delicious and unlimited food choices, cleanliness, concierge . Everything is wonderful.

Loved the staff and property .

I didn’t have a problem or a bad experience during my stay and will return and recommend to my friends

Excellent time

Clean, friendly people, save to walk and easy to get transportation. Like all the shows they offer very good entertainment, definitely I will come back

Food was just average - and the wait staff could be improved

The whole propert was quiet. The VIP was very quiet. The overall property was very clean and friendly.

Excellent. Highly recommend. Staff are wonderful. Property is luxurious, very clean.

Have stayed here before but this time I was less impressed. Spent one whole day with intermittent power in my son’s room and no power in mine. I thought the food was less quality this time.

the staff were very friendly and professional and the hotel and grounds were spotless.

We were a family of 12, staying for 10 days. We would go down early to the pool area to reserve chairs so that we could all sit together rather than be spread all over. One morning, after breakfast we went to the chairs and there was a note telling us not to reserve them and they took our towels. When you arrive and check in, you get a card for a towel, so they may have charged us for a towel if some of us had not had extra towels. The resort needs to be updated. I cannot say anything bad about the staff. They were excellent. Walking on the beach was hard as it slants to the water so you feel lopsided. The music at the pool was very loud especially on the days when Mexican people were there because everything was done in the Mexican language, even the games, so you felt really left out. The Mexican and Italian restaurants were fantastic.

Very please nice view great experience

Nice clean property. The staff were amazing. Hotel a bit dated, average food. The Italian restaurant was delicious! Hard to get a shaded lounger unless you get up extra early. The beach is beautiful for walking and swimming.

Loved the Staff. Always very friendly and eager to help. Loved the location, right on the beach no need to shuttle to the ocean. Walk out your door and its right there. Loved the food and drinks. Top notch. Monica was always concerned if we needed anything. Other resorts could take lessons from this one. Very very happy with our stay and we will be back !! Judy and Dion from Canada.

My husband and I were hesitant to vacation in Mexico, we were absolutely delighted with our stay!! We will certainty be returning. Can not say anything negative about the resort, staff was great, resort was clean, food was great and the people we met were all amazing!! Can't wait to return!

Food was expectedly poor but the stay was nice

The buffet needs a lot of improvement!!!

The Barcelo is a great hotel.

Our stay at the Barcelo was wonderful. Our room was clean and very comfortable, the facilities were all clean and in good condition, the food was delicious, and the staff were all very efficient and nice. We have no complaints.

Service was great . Good food . Beautiful views

Amazing All Inclusive

First all inclusive. Awesome experience. Stay are unreal. Location was spectacular. Amenities are exceptional. Price was a little high with the current currency situation but what can you do?

Smaller resort which was nice in some ways.Very clean. Limited restaurants, food was pretty good, not great. Drinks at lobby bar were excellent, at pool they were not good. Did not need to fight for loungers.overall very good experience.

Everything is good, just they need a little bit more variety on the buffet. The food they have is good.

Beautiful location - lovely staff

Lovely staff at this hotel. Surprisingly excellent snorkeling right out front of the hotel. Large pool very well maintained. The two buffet restaurants were excellent. The specialty restaurants were outstanding. We would stay here again.

Very attentive service from staff

No transfer to and from Airport when booking with Expedia. Will likely book through another company next time.

Normally, it would be adults only for us, but we were last minute so I chose Barcelo instead of paying $10,000 usd for the adults only resort. This is a very good option for families. There were lots of activities. It is honestly Not a 5 star resort though. It is a 4 or 4.5 star resort at best depending on your tastes and past travel experiences. They do charge extra for the "Premium" experience. It is the way to go here, so book a premium room. The highs include: The Premium Lounge. The curator, Sr. Victor is a treasure both as a person and for his delivery of service! Gloria at reception will be running this resort some day if they're smart enough to keep her! The food at the 3 specialty restaurants is as good or better than some of the legit 5 star resorts I've visited! The aptly-named, Margarita, serving drinks around the pool areas is a gem! Last but not least, the beds and pillows are outstanding! The lows include: Paying extra for premium, as some of those "benefits" should be included in a base level. The rooms overall could use an upgrade and a resort this size needs more beach chairs. The raw bacon almost every morning, at both of the breakfast buffets, did not get me excited for the day ahead either. Overall, Barceló is a pretty good resort with some truly excellent people delivering your experience. We had a good time!

Loved the beach access. Rooms were clean. Air condition in our room was to cool and couldn’t get set the temp higher. Didn’t like that we had to check out 3 hrs before leaving for the airport meaning no food or drinks.

This property is nice and is a sold 3 stars but with staff a little more attentive could be close to 5 stars

The property was beautiful and the beach and pool were lovely. We enjoyed that the resort was small The staff was nice but not quite as friendly as other resorts we have stayed at. The food was ok, we were disappointed at the lack of Mexican options and the drinks were very inconsistent. We did have a great time

We enjoyed the smaller size of the resort, the proximity to the ocean, the kind staff and the consistent weather!!

Their food menu is not the best, they need to include more regional, authentic, dishes!

Very clean, excellent staff, relatively quiet.

Very friendly staff.

The Barcelo is a lovely property located on an excellent beach in one of the in one of the friendliest areas of Mexico we have been to. The vibe of the resort is relaxing with music and activities but not a constant party which is what we were looking for. The food is fine and we really liked the Italian restaurant. There are also some great little restaurants/bars across the street if you want a change of scenery for dinner. We would definitely go back to the Barcelo and Huatulco.

I do wish the TV's were smart TV's, but that's all I could "complain" about. Everyone was very nice and accommodating, the food was amazing all around.

Barceló Huatulco is a lovely family mid-size resort with friendly staff, nice rooms, and pools. It was at full capacity but did not seem overcrowded. It's set on a 1/2 mile beautiful beach in a quiet and safe area. The Premium level is the way to go to get better alcohol and an ocean front room. The drawbacks to this property is it lacks a coffee shop and there are only 3 main restaurants besides the buffet. Guests have limited use of a la carte restaurants unless the are premium level.

We upgraded to a superior suite and it was as small as a normal super 8 motel room with only a table and 2 chairs to sit in. The food was terrible and the only lounge was by the front desk with no wheelchair access for me. The elevator mirrors had the same spit and smears on it for the ten days we were there and in front of the elevators on the main floor was a broken coffee maker that was also there the whole ten days. There is a sewage treatment facility near the property and when the wind blows the whole resort smells extremely bad. The staff was friendly. I wouldn’t recommend this hotel to anyone and we will not stay here in the future.

Ocean very safe Staff excellent More shade needed on beach... all the chairs were reserved by 6:30 am

Beautiful beach, very nice resort, great staff, good food.

The staff is great always and smile and willing to serve, room needs more TLC, food and drinks very good, many activities, I have to mention that the reservation department they needs to provide more information to the client and front desk to prevent no having the right room and reminder payment

Around the area the smell of sewage

I had a fantastic stay. Everyone was super friendly.

It is a nice beach front hotel. We love our stay. Our little girl enjoyed the water pool and the activities. Awesome!

Very good resort. From cleanliness to great friendly staff. Food selection was excellent.

Everything is good

Our second time there. The staff are terrific. The food was disappointing. The Italian restaurant was a very big let down compared to our previous visit and the buffet was also sub par. The options provided were very limited and not appealing at all.

Room cleaning was excellent. Service in restaurants sometimes hit and miss but mostly good. Not enough shade by the pools. Weather superb the whole 12 days. Water craft staff was excellent.

Always enjoy our stay at the Barcelo Huatulco

Everything is good - especially the entertainments are excellent. The nightly shows are beyond expectation. What I don't like is the limit of reservation at the restaurants as we stayed one week but can only enjoy food at the restaurant 2 times, the rest of the week we have to eat at the buffet. Beach is good but deep, you can't swim without a life vest. Pool is nice but if a jacuzzi is available would be great. Thanks!

The landscape and beach was amazing. The buffet food was limited options and very small. Also didn’t like that the kids are split up in the pool because of the swim up bar. The accommodations of at restaurants was not good if you had big parties as they want to split you up all the time. The japanesse restaurant has 4 tables. The Italian restaurant was very good, and the Mexican was good.

Huatulco is amazing, loved location of hotel, beach was not too swimable, food was ok. Overall good time with family.

This was my first solo travel trip in years and I wanted a destination that made me feel safe and welcome. The hotel staff is amazing, friendly and very helpful. The hotel itself is great and has everything you need for a good stay. They have the food, the drinks, the entertainment. There’s nothing else to ask for! I loved my stay and will definitely be back soon!

Great customer service, very helpful and pleasant. Food was tasty especially the Italian restaurant. The pool area was clean and the adult pool was only adults. Rooms were large and very clean. Beds were great with comfy pillows and bedding.

It's a great location, and we had a nice room. Having only 3 restaurants to eat in for a week is difficult. The food in the Tortuga pool house for lunch was at best, ok. At times the hot food was not hot at all. I can't eat a lot of uncooked food when traveling.

Fantastic location! Great staff. Italian restaurant was very good!

This was our first time staying at a Barcelo, and first time in Huatulco. We upgraded our room to Premium Level as we wanted a view of the ocean. The room was very spacious, with lots of storage space! The bed was very comfortable! The bathroom was a good size. There is coffee in the room and a small fridge that was stocked with beverages and snacks. There is a small safe in the room (too small for laptop or iPad). Our room also had robes and slippers. The pool temperatures were lovely, as was the ocean! The beach is quiet, sandy, beautiful. We ate at the Mexican restaurant once and the Italian twice - both were fabulous. We were lucky enough to have Victor as our server at both - he was great! Omar at the main buffet was also wonderful. We were also very impressed with the quality and freshness of the food at the buffets; there were lots of options (and vegetarian options) - absolutely no complaints regarding the food. Every night there was a show at their theatre and often some live music in the lobby bar area before the nightly show. I would definitely recommend and stay here again.

In general the stay was OK and with excellent location. All the staff and personnel were kind Unfortunately the maid service was overwhelmed cleaning and setting up the rooms for new tourist and they forgot to clean and make our bedroom twice. We suggest to improve little bit your cuisine.

They had lots of activities

I didn’t like the food most of the time it was cold and flavorless

The ocean

Superb location and excellent size to get around conveniently. Everything was great except the food was subpar. As expected at AI’s but with paying for the Premium Level I would have hoped it was better than average. Although there are 3 great dinner options within a couple blocks. Tours arranged by resort were excellent.

I liked the nightly shows, the entertainers are very good and they have a different show every night. The place is very clean and the staff are very friendly and do everything they can to make your stay comfortable. I don't drink much but they few mixed drinks I had were a bit too sweet and had very little alcohol. The beach is not for not-swimmers, it very deep but very clean.

Excellent ubication, nice beach, nice view, but the best are the staff all are incredible I don't have good Memory but I want recognize two persons super friendly and helpful Jesus Villegas in the bar and Maria Reyes. Maybe they need to improve the variety of food a litte, but it's a good place to relax

We have stayed at this property multiple time. We love the location, friendly staff/services and the property is clean and well kept. We will be back :-)

Beautiful place

it was a great experience!

Excellent Property! Staff was friendly and professional. Food was the same as any other all inclusive resort. Entertainment was the best I’ve ever seen at a resort! I would definitely return. But next time I’m better off booking directly through the resort. I seems you get better deals and perks. I got zero for booking with Expedia

It’s a nice small resort!

Front desk staff were not helpful at all. Coffee machine in lobby never worked and nobody seemed to care. Food was mediocre at best. Getting reservations for the restaurants was more difficult than needed.

Was not impressed with the service and accommodations. We upgraded to premium, but the difference was not worth it. Will not select this resort next time.

We loved everything.

I went to Barceló by recommendation from a friend. Good decision. I went for vacation for 6 days. The staff were amazing. Rodrigo Pacheco and Carmen Velasquez were great hosts at the lobby bar. The food was good. There are many options. I am not sure why people complain because the food, service and amenities were above standard. I will definitely be going back to Barceló.

The staff members welcome us like a family

I have stayed at barcelo property's before ...so I thought this would property would be good as the other barcelos I have visited ...oh God I was wrong ...from my own experience ..this property is in need of customer service ...their staff really need to change their actitudes if feels that they are there to make your stayed terrible ...

the Hotel is very average the pool bar was always duty the food at the buffet was bad and hard to get in to the specialty restaurants The nightly entertainment was ok and enjoyable

Premium option was very nice. They filled all our request.

Not enough staff members to take care of guests. I was using my portable speaker (small) by the pool (not loud at all ) and security asked me to turn it off (per general manager). Never experienced this before in any other hotel.

main restaurants alway closed only one open

The hotel overall is nice. It’s a little outdated. I like the fact that is quiet and you can relax. I think they need more attraction in the lobby bar .

Excellent!! Super recommended

Bueno para el precio. Pedí dos camas, nos dieron solo una, la vista al mar está a cierta distancia, no justamente en frente al mar. La comida es normal, nada espectacular, poca variedad día a día, bebidas no muy buenas. El restaurante mexicano muy bueno, las instalaciones buenas, bar en la alberca con sombra :). La atención del personal bastante buena y agradable ; )

The most unpleasant resort experience me and my family have had we will never return. Only bright side was the fantasia show and the beach. I have never experienced such unpleasant experience one after another the staff was horrible. I would never recommend anyone come here. Every single one of us had food poisoning . The bar tenders are the worst part of the resort refused to wash hands and half cleaned the cups with a quick rinse.

The dress code for your restaurants are dumb ...you on a beach town ..how can you ask for long pants and dress shoes...for sure is not a Grand Lux Hotel...but over is good places to come back again...

Buffet restaurants served the same food daily in both restaurants with very little variation on a daily basis. Being there 7 days we were tired of eating the same thing daily. It’s a family resort yet adults separated with kids as adult pool with swim up bar did not allow kids in the pool. Servers would not take beverage order from kids. Limited kid drink options beside pop and water.

The restaurants are top notch ! The buffets have so many varieties and assortment of foods. You cannot go wrong at any of the buffets. Their drinks, alcoholic, are not stiff so I think I'd like an improvement in that area. The staff is beyond excellent, very courteous and attentive. There is an airport transfer you can purchase at an affordable price. The spa is very nice and clean. I got a massage there, and it was good. There were nightly shows that were very entertaining and enjoyable. Small shops just across the street where you can get some souvenirs or even just a junk food fix. My only complaint would be the check in and check out process. There was one guy when we checked in, three families in front of us for a wait time of 30 minutes. The check out, you must remember to bring all your pool towel cards back but there is no smooth process to check out as you are waiting in the same line that those that are checking in are standing in. Overall, a great all inclusive that has everything you need for a family vacation.