Alexander House And Utopia Spa
8.4

Excellent

430 Guest reviews

8.4
Excellent
430 Verified Reviews
Read all reviews
Cleanliness9.0/10
Service8.8/10
Comfort8.6/10
Condition8.8/10
location8.8/10
Neighborhood9.0/10
Value6.0/10
Amenities8.8/10

Turners Hill, East Grinstead, United Kingdom. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
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Hotel Description

Located in East Grinstead, Alexander House And Utopia Spa is in the historical district, within a 5-minute drive of Tulley's Farm and Stone Farm Rocks. This luxury hotel is 13.4 mi (21.5 km) from Hever Castle and Gardens and 16.9 mi (27.2 km) from South Downs National Park. Make yourself at home in one of the 58 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free valet parking is available onsite.

Hotel policies

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 20

Pet max weight (per pet) in lb is 44

Only dogs are allowed

Maximum number of pets per room 1

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: 11:00 PM
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for continental breakfast: approximately GBP 15.50 per person
  • Extended parking fee: GBP 7.5 per night
  • Pet fee: GBP 40.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night
  • Facilities fee: GBP 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

English

Croatian

Italian

French

Romanian

Hungarian

Dutch

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Hair salon

Concierge services

Conference space

Coffee/tea in common areas

Hiking/biking trails nearby

Breakfast available (surcharge)

Laundry facilities

Garden

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

Free use of nearby fitness center

24-hour front desk

Porter/bellhop

Express check-out

Full-service spa

Spa treatment room(s)

Meeting rooms

Steam room

Sauna

Wedding services

Express check-in

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 2

Conference space size (meters) - 46

Number of indoor pools - 1

Number of hot tubs - 1

Outdoor tennis courts - 1

Free bicycles on site

Free self parking

Free valet parking

Number of bars/lounges - 3

Pool sun loungers

Long-term parking (surcharge)

Terrace

Electric car charging station

Banquet hall

Food and water bowls

Hotel reviews

8.4
Excellent430 Verified Reviews
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Cleanliness9.0/10
Service8.8/10
Comfort8.6/10
Condition8.8/10
location8.8/10
Neighborhood9.0/10
Value6.0/10
Amenities8.8/10
6/10
Fair
Xavier, 13 Apr 2025
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It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.

10/10
Exceptional
Elizabeth, 04 Apr 2025
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Very nice hotel surrounded by nature. The staff was absolutely amazing. Greeted when you walk in cared for by concierge. Rooms were clean and property was well maintained. I would definitely recommend and as an extra treat for yourself by going and enjoying some of their great spa services!

8/10
Excellent
Tracey, 26 Mar 2025
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The staff were very friendly and helpful. Decor and environment was superb but a little tired in places. Rooms were very hot. Spa was too busy to use when wanted.

4/10
Poor
Emma, 17 Mar 2025
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Poor spa. Terrible, overpriced food.

The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up. Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible.. The decor was dated and cheap looking. Terrible value for money overall.

6/10
Fair
Mireya and Sofia, 07 Mar 2025
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Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.

10/10
Exceptional
Verified traveler, 23 Feb 2025
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Beautiful hotel with excellent service.

A beautiful building with welcoming log fires. The hotel is very comfortable and every member of staff went out of their way to be helpful with my disabled husband. They were unfailingly cheerful and created a lovely atmosphere.

10/10
Exceptional
Debbie, 20 Feb 2025
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Birthday celebration

The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.

6/10
Fair
Verified traveler, 04 Jan 2025
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Disappointing

Our Garden Suite was fabulous but food main courses were cold, extremely slow service, for desserts and drinks at spa. Relaxation room cold and disappointing 85min massage.

6/10
Fair
Jamie, 24 Dec 2024
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Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.

10/10
Exceptional
Oswaldo, 16 Dec 2024
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Location

10/10
Exceptional
john, 15 Nov 2024
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Beautiful property both inside and out with nice parking

10/10
Exceptional
Mandeep Singh, 18 Oct 2024
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Just had a wonderful stay at Alexander House. The room was amazing, the Spa was excellent and the staff were really friendly. I'll definitely return again.

10/10
Exceptional
Carolan, 14 Oct 2024
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Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options

10/10
Exceptional
Lisa, 30 Sep 2024
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Fabulous

Stunning

10/10
Exceptional
Christopher, 20 Sep 2024
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This place was better than expected no need to leave the property! Wish we did 2 nights here

10/10
Exceptional
Stephen, 12 Sep 2024
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Lovely hotel in beautiful surroundings .

10/10
Exceptional
James, 11 Sep 2024
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Couldn't fault the place. Fantastic

6/10
Fair
CAMELIA, 02 Sep 2024
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Beautiful property. Pricey dining but t just ok food. Need reservations. Time rooms with late start breakfast. No under 18 allowed at any of the spa facilities which wasn’t clear on website and very much limited our experience

10/10
Exceptional
Simon, 24 Aug 2024
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Beautiful hotel. Great service. Loved it!

4/10
Poor
M Mozammel, 18 Aug 2024
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It was far below a 5-star experience

10/10
Exceptional
angela, 15 Aug 2024
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Highly recommend

Excellent stay. Comfortable room, quality toiletries, air con etc. Spa visit a must. Relaxed dress code. Staff excelent in all areas. Lovely garden and terraced seating

8/10
Excellent
Ms, 01 Aug 2024
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Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.

10/10
Exceptional
John, 31 Jul 2024
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Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.

10/10
Exceptional
deborah, 30 Jul 2024
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Excellent spa hotel. Food go9d not great

10/10
Exceptional
Russell, 17 Jul 2024
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Lovely Stay at Alexander House

We loved our stay at the Alexander House!! The staff was extremely helpful and kind and it was a very comfortable stay. Thank you!

8/10
Excellent
Verified traveler, 03 Jul 2024
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It is a good place but it starting to get run down a bit, needs sprucing up to bring back the wow factor it had before

10/10
Exceptional
Eamonn, 19 Jun 2024
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Amazing grounds and hotel. The spa was fantastic

10/10
Exceptional
Verified traveler, 29 May 2024
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Stunning Hotel

Stunning stay start to finish. Spa was beautiful not too busy but enough people for atmosphere. Would highly reccomend this hotel who anyone who likes a touch of class.

10/10
Exceptional
jo, 26 May 2024
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Lovely location grwat facilities staff are very helpful 😀

10/10
Exceptional
PAUL, 23 May 2024
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Luxury

10/10
Exceptional
Sam, 10 May 2024
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May Night

What an absolutely wonderful hotel and Spa! We upgraded to Garden Room and this was stunning with balcony. Food was great and reception staff very welcoming and professional!

6/10
Fair
Lauren, 28 Apr 2024
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Very nice property, but considering the price wouldn’t expect to pay to go in the spa. Also tried charging me for the room on my card even tho it had been paid for in advance. Nice place to go, but wouldn’t go again!

6/10
Fair
Darren, 07 Apr 2024
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Manage your expectations

This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service. What I do fault are the 'basics'. An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'. A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics Unusable WiFi in the room? It's 2024! Overall I feel we've paid a premium price for an underdeveloped product.

8/10
Excellent
G, 19 Mar 2024
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Good location; great wine options; friendly reception staff and nice rooms.

10/10
Exceptional
Gazelle, 05 Feb 2024
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The staff were absolutely amazing, they were attentive and very friendly. They catered well for us (vegan). I love the attention to detail, our room had alternative milk (plant based), special birthday treat for my wife and we were upgraded to a luxury room (complimentary). I cannot fault anything, this was just perfect from start to finish.

6/10
Fair
David, 04 Jan 2024
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A little bit tired, spa treatments were average, not enough staff for the number of customers. There are definitely better spa options available in the area.

8/10
Excellent
Ben, 20 Nov 2023
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Good overall but some areas could be improved. Staff v friendly and helpful. Spa is great, clean and never feels overcrowded.

8/10
Excellent
Samantha, 30 Oct 2023
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Was okay, wouldn’t stay again.

Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.

10/10
Exceptional
Jessica, 12 Sep 2023
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We will be back soon!

Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!

10/10
Exceptional
Tracey, 12 Sep 2023
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Stunning hotel with amazing service - first class

The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.

10/10
Exceptional
Verified traveler, 09 Sep 2023
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Had an amazing trip. The treatments I had were fantastic. Dinner and breakfast were lovely, a couple of niggles, the vegetarian breakfast could have been hotter. I sat at the same table for all meals, and the same traces of food down the side of the seat from when I first had dinner hadn’t been cleaned up, and a few splashes of something on the wall also.

10/10
Exceptional
Jack, 04 Sep 2023
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Couldn’t fault anything about this place.

10/10
Exceptional
john, 07 Aug 2023
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Beautiful hotel in lovely grounds

Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.

4/10
Poor
Verified traveler, 03 Jul 2023
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Very overpriced hotel

Feel the hotel is very over priced. The setting is beautiful, but when you move through the communal areas the rooms / corridors are shabby and the decor outdated. A hotel charging these rates should have far higher standards. Breakfast was very disappointing, it took over 40 minutes for it to be delivered. When it came, I had a very sad looking vegetarian sausage, some overcooked spinach, 3 very small / sad looking bits of potato etc. etc. Really wasn't good enough. Also the breakfast room was dark, dingy with wood effect wall paper on the walls. Just not good enough for a hotel charging these rates

10/10
Exceptional
Kevin, 30 May 2023
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Great couples retreat.

What a wonderful place.. The only issue here was that we only booked one night and should have done two.. The spa is just fabulous and every member of staff is fantastic.. There is not much more to say except if you want a fab place to stay to chill and get out of the city. Just come here. Well worth it.

10/10
Exceptional
Michelle Jacqueline, 09 May 2023
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Excellent service from the team.

10/10
Exceptional
andrew, 25 Apr 2023
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Service 5*

It is mice to have good service On arrival concierge at the car Reception fesk fully personef Any request quickly sorted

10/10
Exceptional
Karen, 22 Apr 2023
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This is my third visit to this property and I was still impressed with the ease of checking in , the friendleness & helpfulness of the Staff. The room was impressive & well worth the price charged.The bath was divine.

4/10
Poor
James, 17 Apr 2023
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Not quite as it looks.

Not as nice as it looks, a bit poky and probably 40-50% overpriced. Charging for the spa feels like price-gouging.

10/10
Exceptional
Nursen, 18 Feb 2023
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Amazing spa, one of the best I’ve been to would highly recommend it.

6/10
Fair
Carolyn, 05 Feb 2023
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Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.

6/10
Fair
Richard, 27 Jan 2023
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Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.

10/10
Exceptional
Gregory, 27 Dec 2022
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We thoroughly enjoyed our stay. The staff were friendly and both the food and the facilities excellent. I booked the Alexander because we had been before and I new it would be a great place to celebrate my Wife's birthday and it was. Thank you all for making her birthday wonderful.

8/10
Excellent
Georgie, 21 Nov 2022
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Lovely room, huge bathroom! Disappointed about how noisy the room was, must have been above the kitchens - the hum of the extraction fan could be heard through earplugs. We also needed to request a heater as the room was cold - it arrived quickly and did just the trick.

8/10
Excellent
Ricardo, 14 Nov 2022
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It was in a nice location and the staff were helpful in terms of facilitating a dog friendly room. Only problem is I was booked for a 45mins body massage and only got about 37mins, even tho it’s not a big difference but for £125 I would expect the full time. Apart from that a lovely stay all in all.

8/10
Excellent
Rupal, 29 Oct 2022
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Beautiful country hotel with wonderful spa facilities including an outdoor jacuzzi and sauna. The rooms need to be checked before guests arrive, our room had a problem with drainage in the shower and the safe was not closing.

8/10
Excellent
Verified traveler, 27 Oct 2022
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Very good, could be outstanding…

Stunning location, plenty of parking and the main building is lovely. The grounds are very pretty (although we felt weren’t being maintained as they could have been to bring the feel of the outside space up to a level commensurate with a good 5 star hotel). We were upgraded into a luxury room which was very nice and very welcome. The room was beautifully appointed and characterful with a lovely bathroom. The food we had was very nice, service in the Reflections restaurant not as good as it could have been. We felt a bit rushed and perhaps expected a bit more of a personal service. The Utopia spa was very pleasant. Busy on our first day with lots of spa day clients taking all but one of the pool beds but on our second day, it always much quieter and very enjoyable. The outdoor sauna and hot tub in particular were lovely, just a bit of garden maintenance would have made it truly stunning. We will definitely return though.

6/10
Fair
leia, 09 Sep 2022
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Not what it used to be!

Previously stayed and great experience. But this time was not impressed and quite disappointed, room wasn’t very clean and carpet was all stained. Outside area needed a good clean and cushions to sit on. Hair on the bedding that was not mine. Good also wasn’t that great. I wouldn’t rate a 5 star hotel anymore and wouldn’t stay again sadly. Due to it being so unclean. (There was also food under the bed, I only know this as our one year old was trying to get it!!). But staff was very nice.

8/10
Excellent
Esther, 21 Aug 2022
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Hotel staff were very nice. Room was clean/nice but was lacking proper air conditioning. We had a portable unit that you add ice too which did not cool the room or provide ventilation so it was not great for sleeping.Opened the windows but there was no breeze. The hotel restaurant had very good food, drink service was on the slow side. Breakfast was great. I would stay again in the summer only if I could get a room with good a/c.

8/10
Excellent
Chris, 28 Jul 2022
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Nice room but no AirCon.

10/10
Exceptional
Adam, 04 Jul 2022
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Really beautiful‘s day. Interesting to note that the spa is not included anymore if you book via Expedia it’s additional £20 a person per night. We also walk to a local pub rather than eat in the hotel as we meeting in the hotel before we wanted to try something different. It was only a mile to walk up the road to a local pub. The spa an outside is a lovely addition to this hotel the rooms are clean small but very functional. This is a go to local spa hotel for us

10/10
Exceptional
Jonathan, 28 Jun 2022
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A Sussex gem

On arrival, the front of house manager came out to offer a greeting and a porter was immediately there to take the bags. The check in was flawless, the spa and grounds fabulous and AG's tasting menu truly scrumptious. Room service rapid, precise and polite. Throughout, the service was impeccable. My only negative? The in-room refrigerator door was positioned in a manner that made it hard to open! The stay here was dictated by a morning Gatwick departure, but this place merits being a destination. In an era where most hotels are wretched beyond belief, it is wonderful to stay somewhere that still aspires to delivering a great experience. Thank you Alexander House!

10/10
Exceptional
Oluwaseun, 06 Jun 2022
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It was awewome, staffs were polite and helpful and always meeting you with a smile. I'll surely be visiting again

4/10
Poor
Poornima, 05 Jun 2022
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Eventhough we paid for late check out, cleaners were making lot of noise in morning. The hotel has 5 star rating however the room had no Modern TV, room was without phone. Spa was ok n bathroom in the room was good

10/10
Exceptional
Abigail, 03 Jun 2022
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Beautiful mini moon

We stayed here for our mini moon. The hotel was luxurious, clean and comfy. Our concierge really looked after us by upgrading our room, complimentary champagne and arranging for the room to be decorated with rose petals. The only thing I would say is the spa is an additional cost per day per adult which makes the overall stay quite pricey. Thank you to the staff for going over and above.

10/10
Exceptional
Marc, 02 Jun 2022
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Beautiful hotel with amazing service

Lovely hotel, great spa and friendly service. We will return.

8/10
Excellent
a, 23 May 2022
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A relaxed stay overall

Enjoyed the stay. The staff were friendly, courteous and attentive. Perhaps more could be made of the grounds. There were cycles and wellies to use, but no real indication of where to go or not go. Loved the venue, location and facilities As with all these places, getting spa slots can be tricky and the restaurant wasnt anle to accommodate us on our second night at a reasonable time of the evening. Whilst the food was excellent, perhaps some more 'healthy' options could be incorporated hiven the spa and health resort nature of the venue. The room was beautiful and there are modern suites too. Some catch up maintenance is needed in places. Overall a good stay and a welcome break in a quiet setting.

10/10
Exceptional
Maddy, 05 May 2022
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An incredible amazing building, nothing is too much trouble for the lovely friendly staff. Room luxurious, food so delicious, would highly recommend.

4/10
Poor
Kevin, 31 Oct 2021
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Overall disappointing

An overall disappointment. It felt like all staff were lacking in training, there is seemingly no lunch menu and the lack of healthy food options is unbelievable. Great room though and with better management this would be great

6/10
Fair
Verified traveler, 25 Oct 2021
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Couple Stay - ok

Couple stay overnight. Treatments were fully booked and could not experience. No sign posts for walks. Outdoor sauna was not working. Food was okay, not a big selection but it is reasonably priced. Overall okay but expected more for £400+ a night.

10/10
Exceptional
Earl, 28 Sep 2021
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Stunning views and beautiful grounds around the property. Disappointment was finding well-established spider's web in bedroom and bathroom of one of the most luxurious suites. House keeping need to keep a close eye on this aspect, otherwise fantastic!

10/10
Exceptional
Georgina, 09 Sep 2021
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Amazing hotel

Excellent weekend away! Hotel looks just like the photos and exceeded expectations! Would definitely stay again.

4/10
Poor
E J, 31 Aug 2021
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Disappointing long weekend stay

We feel this 5* hotel is resting on it's reputation. There is no atmosphere. Staff can't even smile or acknowledge you. There were 2 members of staff who I could say were happy and welcoming (other than the Spa where the therapists were fantastic). The restaurant fish 'Special' was pretty much the same variation on the same theme for 3 nights running. And it was not nice at all, soba noodles with broth and a piece of trout on the top was a very strange combination. The Continental breakfast pastries tasted stale (I tried the croissants, the pain aux raisins and the pain au chocolat), which is a surprise considering that there should be a Patissière in house because of the quantity of afternoon teas being served. The breakfast (and the coffee) was so bad, I had no choice but to drive to the local Cafe Nero to purchase good strong hot coffee and some freshly baked pastries. There was no point complaining within the hotel because it was very clear that they were incapable of making any changes, and we didn't want to ruin our (much needed) long weekend away. Suffice to say, having given this hotel 2 goes, we will not be residing again and I will not be recommending this hotel either. It should definitely not be a 5 star hotel.

10/10
Exceptional
Andrew, 23 Aug 2021
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I loved the history of the building and it's beautiful surroundings

8/10
Excellent
Verified traveler, 25 Jul 2021
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The grounds are beautiful and the spa facilities excellent. There was a slight issue with noise due to a wedding but the Manager was very compensating and ensured that we were well looked after. Overall, an excellent 5* stay and we will definitely return!

10/10
Exceptional
Verified traveler, 13 Jul 2021
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The hotel was amazing, Beautiful and clean. The outside area is stunning. We enjoyed sitting in the garden and relaxing. Even though we had to pay extra for the spa, it was worth it. Stunning spa with the most amazing outdoor spa garden. I would definitely go back!

8/10
Excellent
Verified traveler, 23 Jun 2021
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Nice hotel, good restaurant.

4/10
Poor
Verified traveler, 11 Jun 2021
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Disappointing not 5 star

The hotel room furnishings were dated. The informal restaurant service was very slow and you could see the dirty dishes in the kitchen area. Not very 5 star.

10/10
Exceptional
Carly, 04 Jun 2021
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We had a lovely stay but food and drink is overly expensive and not good value for money

2/10
Poor
Verified traveler, 01 Jun 2021
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Definitely not a 5 star

Definitely not 5 star. Terrible WiFi and service. Most of the waiters and waitresses were undergoing training. Communication between departments and spa is very poor. It’s very nice for a day trip or lunch but I wouldn’t stay there again. Although the beds were really comfortable.

10/10
Exceptional
Scott, 25 Oct 2020
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Just a beautiful building & surrounding grounds provide for stunning views

4/10
Poor
Jake, 22 Oct 2020
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For the price we paid for one night I could of stayed at a 5* hotel in central London for the room we had (spa room) it did not warrant nearly £400 I wouldn’t recommend for the price

8/10
Excellent
Neil, 01 Oct 2020
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Relaxing spa break with a few little niggles.

Relaxing spa break with a few little niggles mainly relating to issues in the spa. On the whole could not fault the quality of the facilities and the staff were clearly trying hard to deliver a high level of service.

8/10
Excellent
Chris, 28 Sep 2020
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Beautiful & good food

Beautiful hotel, it’s a shame that as a hotel guest you then have to pay £20 p/p to enter the spa area. Food was delicious and everyone was very helpful.

10/10
Exceptional
Felise, 23 Sep 2020
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Had a Fantastic time, took my partner her for his birthday surprise. The hotel was lovely and clean. Because of COVID we had to book a time slot for the spa which wasn’t an issue, has a great time using the spa facilities Breakfast In the morning was lovely Would definitely recommend and would definitely stay again!!!

4/10
Poor
Jim, 18 Sep 2020
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Nice location, very expensive for what you get.

Positives - Hotel location was really great, staff were lovely and the walk in its grounds was beautiful. Negatives - Rooms were a bit tired, not really worth what we paid (the price didn’t even include breakfast) and I was very surprised that the on-site spa was an additional change of £20 per person per day for access. Have never stayed at a Spa Hotel where this is considered an extra. The restaurant was ok - but very expensive for the food quality, likewise £17.50 for their cocktail menu is a bit ambitious!

10/10
Exceptional
Richard, 28 Aug 2020
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A perfect stay in every way. Wonderful rooms great food excellent staff

4/10
Poor
Ali, 12 Aug 2020
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We stayed here for our anniversary. We’ve been here (a few years back) for afternoon tea and spa day and actually thought it was decent. Booked again as a last minute anniversary getaway but was really disappointed with the stay. Its definitely not a 5* hotel - didn’t feel like one anyway (not sure what a 5 red star means). 1. Checked in - told us the name of our room and we had to go look for it. Was on the second floor tucked away behind the stair case. Oh and no welcome drinks. Thought that was standard for a 5* but maybe I am wrong. 2. No AC. I know we are in the UK but come on... we was given this mini fan which didn't do anything for the heat. The window latches were broken so the window wouldn't stay open on its own. 3. The bed - the most uncomfortable bed I have ever slept on... the mattress was horrible but the pillows were worse. It ruined what I got from the massage. 4. Fridge didn't work - the fridge seemed to warm the water. Curtain and walls had coffee stains on them. 5. Massage was decent, spa facilities were decent. But again they just tell you to walk out to lobby. No towel or drinks after. It just didn't feel luxury at all if I am completely honest. Maybe its because of the lockdown and everyone is still finding their way again. But was just really disappointed with the stay - I guess if we didn't stay it would’ve been ok. The hotel staff were actually nice and I wouldn't fault them - the hotel and its service overall, is just tired.

8/10
Excellent
Nandipha, 02 Aug 2020
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Beautiful hotel and clean , was worth the price that‘ we paid

10/10
Exceptional
Marc, 01 Apr 2020
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Beautiful. Great staff, really grateful for their help, and fantastic rooms. Loved it.

8/10
Excellent
Verified traveler, 21 Mar 2020
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Lovely relaxing stay. Unnecessarily expensive food menus however

10/10
Exceptional
Antony, 18 Mar 2020
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Perfect retreat

This was the perfect retreat to relax and unwind in a stunning country setting. Lovely spa and very spacious and comfortable rooms.

8/10
Excellent
Verified traveler, 09 Mar 2020
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Nice place, had 4 star feel rather than 5. Exterior grounds beautiful. Staff very willing to help but service was not always on point (waited 50 mins for lunch, forgot to deliver our newspaper to room, no robes in room when we checked in). Spa facilites were nice but over crowded on a Saturday, some people didn't have beds to lay on or drop their stuff.

10/10
Exceptional
Lien, 04 Mar 2020
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lovely stay

Absolutely beautiful hotel. Great staff and stunning location.

8/10
Excellent
Verified traveler, 22 Feb 2020
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Peaceful, relaxing and with good intentions

Beautiful place with very good spa and walking routes. Exceptionally clean and good food, very quiet and restful. Staff tried to be very helpful but execution not as good as intention - service often very slow and not thorough, for example hotel tour offered but actually interrupted, variety of refreshments but a pot of tea took over 30 minutes at a not busy time etc

10/10
Exceptional
Verified traveler, 20 Jan 2020
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Wonderful hotel and facilities. The staff were very friendly and keen to assist however many were very junior/new and lacked experience/finesse. The spa on Saturday was very busy but still enjoyable.

10/10
Exceptional
Verified traveler, 11 Jan 2020
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Excellent food. Clean facility. We are happy to go back again.

10/10
Exceptional
William, 30 Dec 2019
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Great!

Helpful staff with a professional touch with great customer service in a lovely venue. Food and drinks great also with various rooms to decide where to relax. Good sized rooms.

10/10
Exceptional
Verified traveler, 28 Dec 2019
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We had a great stay! I highly recommend Alexander House Hotel and Spa.

8/10
Excellent
Verified traveler, 21 Dec 2019
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Spa facilities excluded (pool, etc.) and expensive

Only disappointed that the spa facilities were an extra £20 pp, the bar was very expensive (£15 for a gin and tonic) and breakfast was not included and instead an extra £20 each. Otherwise it remains one of my favourite hotels, but they should address the above or we may not book again.

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