Viceroy Riviera Maya, a Luxury Villa Resort
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Hotel Description
When you stay at Viceroy Riviera Maya, a Luxury Villa Resort in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and Tres Rios Ecopark. This luxury hotel is 5.3 mi (8.5 km) from Playa del Carmen Main Beach and 8.7 mi (14.1 km) from Maroma Beach. Treat yourself to a stay in one of the 41 guestrooms, featuring private plunge pools and flat-screen televisions. Rooms have private furnished patios. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls. Featured amenities include complimentary wired internet access, limo/town car service, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- Resort fee: 16 percent of room rate
We have included all charges provided to us by the property.
You need to know
- Children 12 years old and younger are not permitted at this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Minimal age
18
Optional fees
- Fee for continental breakfast: approximately USD 35–50 per person
- Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
- Valet parking fee: USD 8 per day
- Pet fee: USD 50 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 136 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Important information
Property Alerts:
You'll be asked to pay the following charges at the property:
- Resort fee: 16 percent of room rate
We have included all charges provided to us by the property.
You need to know:
- Children 12 years old and younger are not permitted at this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Minimal age:
18
Optional fees:
- Fee for continental breakfast: approximately USD 35–50 per person
- Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
- Valet parking fee: USD 8 per day
- Pet fee: USD 50 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 136 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
English
Spanish
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Hotel Description
When you stay at Viceroy Riviera Maya, a Luxury Villa Resort in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and Tres Rios Ecopark. This luxury hotel is 5.3 mi (8.5 km) from Playa del Carmen Main Beach and 8.7 mi (14.1 km) from Maroma Beach. Treat yourself to a stay in one of the 41 guestrooms, featuring private plunge pools and flat-screen televisions. Rooms have private furnished patios. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls. Featured amenities include complimentary wired internet access, limo/town car service, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Hotel policies
No cribs (infant beds) available
No elevators
Children not allowed
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Cleaning and safety practices
- Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
- Property is cleaned with disinfectant
- Guests are provided with free hand sanitizer
- Contactless check-in is available
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Guest accommodation is sealed after cleaning
- Food service has been amended for enhanced safety
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- Resort fee: 16 percent of room rate
We have included all charges provided to us by the property.
You need to know
- Children 12 years old and younger are not permitted at this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Minimal age
Optional fees
- Fee for continental breakfast: approximately USD 35–50 per person
- Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
- Valet parking fee: USD 8 per day
- Pet fee: USD 50 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 136 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Banquet facilities
Transportation services
Accessible facilities
other
Hair salon
Concierge services
Gift shops or newsstand
Airport transportation (surcharge)
Hiking/biking trails nearby
Breakfast available (surcharge)
Laundry facilities
Garden
Library
Health club
Safe-deposit box at front desk
Spa services on site
Multilingual staff
24-hour front desk
Porter/bellhop
Limo or town car service available
Full-service spa
Spa treatment room(s)
Steam room
Sauna
Wedding services
Free wired internet
Area shuttle (surcharge)
Number of restaurants - 2
Number of outdoor pools - 1
Number of spa tubs - 1
Snack bar/deli
Valet parking (surcharge)
Number of bars/lounges - 1
Number of poolside bars - 1
Number of beach bars - 1
Beach umbrellas
Beach sun loungers
Beach towels
Terrace
Couples/private dining
Proposal/romance packages available
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Wheelchair-accessible on-site restaurant
Food and water bowls
