The Pacific Sutera Hotel
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Removed from My wishlist
Hotel Description
Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within a 5-minute drive of Sabah State Mosque. This luxury resort is 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera. Make yourself at home in one of the 500 guestrooms featuring minibars and LCD televisions. Your room comes with a memory foam bed. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- New Year's Eve (31 December) Gala Dinner per adult: MYR 299
- New Year's Eve (31 December) Gala Dinner per child: MYR 99 (from 7 to 12 years old)
We have included all charges provided to us by the property.
You need to know
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Special Instructions
Front desk staff will greet guests on arrival. Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided. All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts major credit cards, debit cards, and cash
- Cashless transactions are available
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
- Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children
- Late check-in fee for check-in between noon and 6:00 PM
- Rollaway bed fee: MYR 180 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Korean
Malay
Japanese
English
Chinese (Mandarin)
Indonesian
Important information
Property Alerts:
You'll be asked to pay the following charges at the property:
- New Year's Eve (31 December) Gala Dinner per adult: MYR 299
- New Year's Eve (31 December) Gala Dinner per child: MYR 99 (from 7 to 12 years old)
We have included all charges provided to us by the property.
You need to know:
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Special Instructions:
Front desk staff will greet guests on arrival. Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided. All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts major credit cards, debit cards, and cash
- Cashless transactions are available
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age:
18
Optional fees:
- Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children
- Late check-in fee for check-in between noon and 6:00 PM
- Rollaway bed fee: MYR 180 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
Korean
Malay
Japanese
English
Chinese (Mandarin)
Indonesian
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Hotel Description
Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within a 5-minute drive of Sabah State Mosque. This luxury resort is 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera. Make yourself at home in one of the 500 guestrooms featuring minibars and LCD televisions. Your room comes with a memory foam bed. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
Hotel policies
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 24 hours
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Minimum age for COVID-19 test requirement: 13
Property does not require health documentation at check-in
Cleaning and safety practices
- Property follows regional sanitization guidelines Safe & Clean (Malaysia)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Cashless transactions are available
- Contactless food service / room service is available
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- New Year's Eve (31 December) Gala Dinner per adult: MYR 299
- New Year's Eve (31 December) Gala Dinner per child: MYR 99 (from 7 to 12 years old)
We have included all charges provided to us by the property.
You need to know
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts major credit cards, debit cards, and cash
- Cashless transactions are available
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
Optional fees
- Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children
- Late check-in fee for check-in between noon and 6:00 PM
- Rollaway bed fee: MYR 180 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Korean
Malay
Japanese
English
Chinese (Mandarin)
Indonesian
Amenities
Most Popular
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
other
Elevator
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Conference space
Breakfast available (surcharge)
Laundry facilities
Arcade/game room
Garden
Children's pool
Safe-deposit box at front desk
Spa services on site
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
On private beach
Full-service spa
Marina on site
Spa treatment room(s)
Meeting rooms
Sauna
Wedding services
Designated smoking areas
Pool umbrellas
Billiards or pool table
Grocery/convenience store
Free wired internet
Wheelchair accessible parking
Free area shuttle
Golf course on site
Tennis on site
Waterslide
Number of outdoor pools - 3
Designated smoking areas (fines apply)
Indoor tennis courts - 3
Outdoor tennis courts - 3
Snack bar/deli
Free self parking
Number of poolside bars - 1
Number of swim-up bars - 1
Beach umbrellas
Pool sun loungers
Beach towels
Terrace
Babysitting or childcare (surcharge)
Children's club (surcharge)
Supervised childcare/activities (surcharge)
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
