The Gallery Studios

8.0

Excellent

50 Guest reviews

8.0

Excellent

50 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.0/10

Comfort8.4/10

Condition8.6/10

Neighborhood9.2/10

Amenities8.6/10

The Studios were difficult to find and the check-in wasn’t onsite. Despite the confusion at the beginning, the room was very clean and modern. The TV wasn’t working (it wasn’t hooked up and I was told it wouldn’t work when I checked in). I used the convenient key drop box on my way out.

Was really great, could just get a little noisy early in the mornings.

Lack of customer service !!!!!!!!

We had a trip booked to South Africa before all the mess started with the Covid 19 troubles. Due to the obvious crises, our whole trip got cancelled. We managed to get refunds for all of our bookings on this trip, except this establishment. We tried phoning them with no anwers. We even had Hotels.com customer service try and get hold of them. Everytime we ask for a progress report, Hotels.com just come back with the same answer "The only time we got hold of someone, it was to a staff members that said that the manager needs to issue the refund" It has been 4 months dealing with this issue and numerous phonecalls that never get answered, i am sorry if an establishment can not find the time to get back to you on a refund request,q I personally would not even want to use their services in the future. Its such a shame some establishments lack basic customer service.

The service, location and cleanliness were great, the only downside was that it's hard to find the location for checking in.

Binliss

All good but unfortunately housekeeping forgot to supply a dust bin for the unit .

Finding check in was impossible, check on was then painful, otherwise it was a very acceptable accommodation. Clean, spacious, good value. Loved the bathroom !

Comfortable and convenient

We had some difficulty in locating the check in office but once we found that, it was a breeze. Breakfast was a short walk away along the shore. All in all, a very comfortable stay at a convenient location.

Brilliant location at Gallery Studios

Always professionally welcomed and treated with respect by the team from Harbour House hotel group. I previously stayed at Le Paradis apartments managed by the same group. Rooms comfortable, clean and modern.Location perfect as its close to beaches, restaurants and shops.

A disjointed experience

A disjointed experience started with locating the reception to checkin. This was an office on the first floor of the mall where the accommodation is located on third floor accessed by one elevator then round balcony of shopping mall to another elevator accessed only by electronic key to second floor where rooms - ours 5m X 5m approx are located - also one penthouse where most brochure photos were taken giving totally false impression of property to be allocated with a decent sea view. Our room overlooked rooftops & was very noisy outside. The room was not ready upon checkin time. The mattress was thin & horse hair tough & carpet commercial airport style heavy service. There was a small kitchenette where we were able to make a decent capsule coffee. The whole experience was an absolutely minimalistic room experience & the only redeeming factor being I was granted a 50% refund to compensate the quality of the accommodation which brought the Ridiculous cost factor into line with US $125.00 per night paid online for what was obviously the penthouse- which was not available. This was misrepresentation at it’s best & the listing is not honest. All said & done the location is central to all shopping bars & restaurants & once checked in, refunded & familiarized was not too bad. The management absolutely must rectify the listing & charge accordingly for the standard of accommodation offered. I would not stay again under the present circumstances.

The only challenge I had was that maybe I didn’t know how to switch on the hair dryer and iron because they would warm up at all. Switched them on and off Many times To to no win.

The stay was good however the room was cold, aircon did not work and no extra blankets were available. Breakfast was in another totally different area to room

Nice location. No staff at the reception. Room with no view. Breakfast could be better.

Slow check-in, but nice stay

The check-in address wasn't clear and the assistance I received when I had to enquire about it, wasn't efficient. The Hotels.com app indicates that the check-in location differs from the property location and that it is at 81 Marine Drive. When I phoned to check other details, I was told that the check-in address is at the same address as the apartment. When we arrived there, there was no indication of where to find the apartment or check-in location. Phoned again. Reception couldn't advise me. Had to hold. Then referred to Hermanus Harbour Hotel - a different location. Drove there. Then finally referred to correct address and check-in location. When we arrived there, there was no-one at the service centre to check us in. Had to phone yet again and wait for personnel to arrive. Apartment at very good location, neat & spacious.

excellent place. Getting/returning the keys was the only drawback

Amazing property, perfect for a weekend away with all the necessary amenities. Great location as well! Only one small issue was we didn’t have hot water on one of the days. Otherwise will happily go back again!

Lovely and clean apartments.

Super spot but complicated to find because address is in a mall and phone number from cape Town . Nice and helpful staff not responsible for the poor organization!

Gr8 breakfast and pool facility. Lovely staff. Especially cleaners and waiters.

Loud music and people till past 2 am from somewhere near property. Enough to keep us awake

Great place, check in at 22 Harbour Rd.

These studio apartments are managed by Harbour House Hotel and are located about a block south of Harbour House in the building labeled Village Square. There is a parking space for each apartment in the Village Square parking area. Shops and restaurants just below you, yet quiet and private. Elevator requires key fob, so only guests may go to upper levels. Breakfast each morning is at Harbour House. Just fantastic selection and lovely area to eat in. Great staff throughout! The pool at Village Square is super private, and located on the roof with beautiful views of the ocean. Our suite was very spacious with air conditioning and a deck. My number one choice for a quiet, affordable, relaxing stay!

The location of gallery studios was amazing. We had a huge suite overlooking the beach where we could watch the surfers. The shared deck was spacious with private access to the beach. Overall we would definitely come back, it was just a shame we couldn't stay longer this time.

Was nice

The location is great, close to restaurants and right in front of the ocean. The room has no view though.. and it is a part of harbor house hotel where you should do the check in- but we didn’t know that so it took us a while to find the place. Staff was helpful and breakfast was nice (eat at the harbor house hotel). Overall it was fine for one night.

Enjoyable stay in a nice town

Quite excellent hotel. Part of the Harbour House Hotel. We upgraded at little extra cost to a room in the main hotel building. Watched whales from our room balcony! Room was large and very clean. The gigantic bed was very comfortable. Breakfast was good. We ate breakfast able to see the sea where whales were swimming.

Nice hotel in the centre of town close to all facilities

Our stay at the gallery studios was wonderful! Our room was perfectly located and was very well kept. The breakfast included was excellent and I think we tried everything on the menu during our 8-night stay. Small kitchen was perfect for keeping drinks and snacks handy. More information about how to check in should be included in the email sent out with the booking confirmation or signage on the door/elevator to the apartments (check-in is at a hotel about 2 blocks away). We were quite confused upon arrival and reviewed the email thoroughly to ensure we were following all directions clearly. Had other guests not let us up into the space, which had a phone to reception, we would have never known how to check in. The Gallery Studios is perfect for couples or 2 people travelling together.

Excellent rooms close to beach and markets

Worth the drive to Hermanus. Roger (reception) was soo helpful. The rooms are everything you need. We hired bicycles (included) and rode along the coast line. It was amazing.

Finfint!

Svårt att hitta men sen jättebra rum. Frukosten var lite knöligt tillå

Excelente localização. Para aqueles que tiverem dificuldade em localizar, o apartamento fica dentro de um pequeno shopping chamado Village Square. Estacionamento perto. Vários restaurantes charmosos na região. Apartamento novo, super espaçoso e limpo.

Hermanus var lite för mycket folk

Die Rezeption ist etwas schwierig zu finden. Das Zimmer ist prima, richtig großes Bett und super Badezimmer. Hervorragende Lage direkt am Meer. Frühstück ist okay.

Oklara uppgifter i bokningsbekräftelse.

I bokningsbekräftelsen anges ett nummer som man ska ringa 24 timmar innan för att bestämma incheckningstid eftersom hotellet inte har någon reception. Tel.svarar säger att numret inte finns. Vi ringer hotels. com som inte alls vill hjälpa till men får en mejladress som vi mejlar men får aldrig något svar. Incheckningen är mycket svår att hitta, gatunumret finns inte på Tomtom gps. Inte heller på någon byggnad. Vi får fråga oss fram. Efter en del letande i närheten hittar vi incheckningen inne i ett litet köpcentrum, på andra våningen. Och hotellrummet ligger på samma plats (i ett köpcentrum) trots att det i bekräftelsen står att det är på olika adresser. Rummet är utmärkt. Saknade en batterilampa på rummet eftersom Strömmen var borta hela kvällen. Elleverantören stänger strömmen på vissa tider i vissa delar av Sydafrika eftersom det är elbrist och då blir allting mörkt när det är kväll/natt.

Einzig das Frühstück ist eher dürftig, schade eigentlich für die sonst tolle Unterkunft.

Mycket centralt och fräscht

Fräscht och ganska modernt. Mycket fin takterrass med pool. Väldigt centralt med gångavstånd till många restauranger och promenadstråk. Incheckning och frukost är på ett närliggande hotell. Det tog ett tag för oss att hitta det hotellet. Städningen kunde ha varit något bättre; tex. dammsögs det inte en enda gång trotts att vi var där 4 nätter och det var heltäcknings matta.

Bekvämt centralt rymligt boende.

Stort rymligt rum i affärscentret. Mitt i centrum med alla affärer och restauranger precis utanför. Mycket bra frukost som serveras på Harbour House Hotel med utsikt över bukten.

Große Apartments mit ein paar Mängeln

Die Zimmer liegen man obersten Stockwerk einer Shopping und leider hatten wir ein Zimmer, dass in den Hinterhof eines Geschäftes gelegen war. Somit hatten wir einen Ausblick auf Mülltonnen, Klimaanlagen und eine Rettungstreppe auf der ständig Angestellte geraucht haben. Ansonsten war das Zimmer sehr großzügig und mit allem ausgestattet. Leider war anscheiend der Abfluss fern Dusche verstopft Bzw die Konstruktion der Dusche so unvorteilhaft, dass innerhalb kürzester Zeit das Badezimmer unter Wasser stand. Frühstück ist jedoch sehr zu empfehlen.

Zimmer in einer Shopping-Mall. Abends Lärm und Geruch der umliegenden Restaurants und Imbisse. Frühstück im Haupthaus ok. Service zufriedenstellend

Tolles Hotel im Kern von Hermanus. Wir haben uns sehr wohl gefühlt und wären gerne noch länger geblieben ;-) Das Zimmer war hell und sauber. Air condition vorhanden. Safe vorhanden. Die Gegend ist perfekt für eine Wanderung am berühmten "cliff path". Außerdem gibt es eine fülle an Restaurants, Cafés und Souvenir Läden. Pool-Nutzung des Harbour Hotels möglich (mit tollem Ausblick auf das Meer und die Wale!) Nachteil: erschwerter Eingang. Checkin muss im Harbour Hotel erfolgen. Unsicherheit wann abends die "Tore" des Gebäudes geschlossen wurden. Keine Rezeption vor Ort.

Lokatie geweldig !

Goed verblijf wel een hard bed!! In een winkelcentrumpje gelegen was leuk ingericht met alle gemakken ontbijt super goed dus prima walvissen spotten in overvloed van heel dicht bij

Super Lage, tolles Design, aber laut und hellhörig

Die Gallery besteht aus dem oberen Geschoß einer kleinen Shopping-Mall. Die Lage und das Design machen Spaß. Ein tolles Frühstück mit genialer Panoramaterasse gibt es im 60 m entfernten Harbour House Hotel. Das Gallery Gebäude ist leider extrem hellhörig. Man hört alles im Gebäude und von der Straße. Zusätzlich wurde gerade das untere Ladenlokal generalsaniert, das obere Fenster ließ sich nicht schließen und im Safe waren die Batterien leer. Der Poolbereich ist recht windig und beengt, aber dennoch traumhaft schön. Wir würden es wieder buchen.

Das WLAN ging den gesamten Aufenthalt nicht und in der unter den Galery Studios gelegene Einkaufspassage wird gerade umgebaut, daher ab 7 Uhr Baulärm. Zudem muss man zum Frühstück ins Haupthaus ca. 2 Min. zu Fuß.

Zentrales, gut eingerichtetes Appartment

Leckeres Frühstück im Hotel (ca. 6 Gehminuten). Der CheckIn im nahegelegenen Hotel war sehr unangenehm (unerfahrenes Personal, sehr laut).

Nice!!!

Rörig incheckning men väldig rent i lägenheten och super läget! Mycketbra frukost!

Zentrale Lage.

Zentrale Lage, freundlicher Service, Geräumige,saubere und gut ausgestattet Zimmer. Jeder Zeit wieder.

spezielle Zimmer an zentraler Lage

Es sind schöne grosse saubere Zimmer in einem speziellen Ambiente

Very cosy Appartment perfectly located !

Very cosy Appartment, perfectly located. Amazing view from the pool and also from the studio.