The Carmen Hotel - Ocean Front
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Removed from My wishlist
Hotel Description
When you stay at The Carmen Hotel - Ocean Front in Playa del Carmen, you'll be on the beach, within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This luxury hotel is 0.8 mi (1.2 km) from Playa del Carmen Maritime Terminal and 5.2 mi (8.4 km) from Xplor Theme Park. Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes. Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- Christmas Eve (24 December) Gala Dinner per adult: USD 150
- New Year's Day (1 January) Gala Dinner per adult: USD 215
- A damage deposit of USD 100 will be collected before check-in.
- Resort fee: USD 20 per person, per night
- Additional inclusions
- Breakfast
- In-room bottled water
We have included all charges provided to us by the property.
You need to know
- Guests under 18 years old are not permitted at this adults-only property.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Guests can access their rooms with a mobile device.
Special Instructions
Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Minimal age
18
Optional fees
- Pet fee: USD 100 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Important information
Property Alerts:
You'll be asked to pay the following charges at the property:
- Christmas Eve (24 December) Gala Dinner per adult: USD 150
- New Year's Day (1 January) Gala Dinner per adult: USD 215
- A damage deposit of USD 100 will be collected before check-in.
- Resort fee: USD 20 per person, per night
- Additional inclusions
- Breakfast
- In-room bottled water
We have included all charges provided to us by the property.
You need to know:
- Guests under 18 years old are not permitted at this adults-only property.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Guests can access their rooms with a mobile device.
Special Instructions:
Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Minimal age:
18
Optional fees:
- Pet fee: USD 100 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
English
Spanish
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Hotel Description
When you stay at The Carmen Hotel - Ocean Front in Playa del Carmen, you'll be on the beach, within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This luxury hotel is 0.8 mi (1.2 km) from Playa del Carmen Maritime Terminal and 5.2 mi (8.4 km) from Xplor Theme Park. Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes. Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 18
Noise-free rooms not guaranteed
Caters to adults only
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Cleaning and safety practices
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Masks are available to guests
- Gloves are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Individually-wrapped food options are available for breakfast
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- Christmas Eve (24 December) Gala Dinner per adult: USD 150
- New Year's Day (1 January) Gala Dinner per adult: USD 215
- A damage deposit of USD 100 will be collected before check-in.
- Resort fee: USD 20 per person, per night
- Additional inclusions
- Breakfast
- In-room bottled water
We have included all charges provided to us by the property.
You need to know
- Guests under 18 years old are not permitted at this adults-only property.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Guests can access their rooms with a mobile device.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Minimal age
Optional fees
- Pet fee: USD 100 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Amenities
Most Popular
Free WiFi
Dining services
Concierge
Beach services
Non-smoking
Accessible facilities
other
Elevator
Concierge services
24-hour front desk
Pool umbrellas
Number of restaurants - 1
Number of outdoor pools - 1
Snack bar/deli
Rooftop terrace
Number of bars/lounges - 1
Number of poolside bars - 1
Beach umbrellas
Beach towels
Terrace
Proposal/romance packages available
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
