Terasu Riviera Maya Hotel & Spa, en Xcaret
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Hotel Description
With a stay at Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen, you'll be within a 15-minute walk of Xenses Park and Xplor Theme Park. This upscale hotel is 0.8 mi (1.3 km) from Xcaret Eco Theme Park and 1.1 mi (1.8 km) from Río Secreto. Make yourself at home in one of the 9 air-conditioned rooms featuring microwaves and minibars. Your bed comes with down comforters and premium bedding. Rooms have private balconies. 52-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Featured amenities include luggage storage, coffee/tea in a common area, and a water dispenser. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Important information
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Special Instructions
The front desk is open daily from 6:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
Minimal age
18
Optional fees
- Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
- Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)
- Hosted evening meal: MXN 0.0
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Important information
You need to know:
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Special Instructions:
The front desk is open daily from 6:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
Minimal age:
18
Optional fees:
- Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
- Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)
- Hosted evening meal: MXN 0.0
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
English
Spanish
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Hotel Description
With a stay at Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen, you'll be within a 15-minute walk of Xenses Park and Xplor Theme Park. This upscale hotel is 0.8 mi (1.3 km) from Xcaret Eco Theme Park and 1.1 mi (1.8 km) from Río Secreto. Make yourself at home in one of the 9 air-conditioned rooms featuring microwaves and minibars. Your bed comes with down comforters and premium bedding. Rooms have private balconies. 52-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Featured amenities include luggage storage, coffee/tea in a common area, and a water dispenser. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Hotel policies
No elevators
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Cleaning and safety practices
- Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
- Property is cleaned with disinfectant
- Contactless check-in is available
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Essential workers only - NO
Important information
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
Minimal age
Optional fees
- Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
- Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)
- Hosted evening meal: MXN 0.0
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Spa
Entertainment
Beach services
Smoking areas
other
Concierge services
Airport transportation (surcharge)
Coffee/tea in common areas
Hiking/biking trails nearby
Garden
Free breakfast
Spa services on site
Front desk (limited hours)
Porter/bellhop
Designated smoking areas
Number of restaurants - 1
Number of outdoor pools - 1
Free bicycles on site
Free parking nearby
Beach towels
Water dispenser
Street parking
Distance from property (ft) - 3
Distance from property (meters) - 1
Outdoor furniture
Hosted evening meal
Wheelchair accessible – no
Upper floors accessible by stairs only
Well-lit path to entrance
