Sofitel Shanghai Hongqiao

8.6

Excellent

261 Guest reviews

8.6

Excellent

261 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service8.6/10

Comfort9.2/10

Condition9.0/10

Neighborhood7.0/10

Amenities8.4/10

If i could i would attach picture's to justify my review. Ordered a beef burger when I arrived, inside was raw. Told the staff they said they can bring new i refused as it made me feel disgusted eating raw meat. Had food poisoning, went to the hospital the hotel staff did not care they said "sorry im just a worker" as quoted by the manager. No apology No care. This hotel is not 5 star worthy.

Nice , beautiful and quiet hotel.

It’s a little far from everything but a really fancy place to stay!

Excellent

Amazing service, particularly the 2 Spanish girls (Noelia and Raquel) who help international travellers with the language! They made our stay even better!!

Most of staff does not speak English. Since front desk to room service. Also the property is neglected. The building is beautiful, but the administration and maintenance is poor. I ordered room service and was awful. I chose that hotel because is close to the train station but it was a bad choice.

Huge room and bed, classic design, not very convenient.

Nice hotel with good service

Terrible service

terrible service. We waited an hour for our meal to find out there was no cook in the hotel to prepare the meal! They did not have the respect and decency to inform us. Manager kept saying they were just too busy. Not the first time situation of bad service happen to me at Sofitel hotels. This chain is definitely banned from myself and our company staff.

Very bad service standard for Sofitel Hong Qiao

I was there for business conference from 20 to 25 Nov, regretted choosing Sofitel instead of Intercontinental. At breakfast, service staffs at noodle and coffee station were extremely rude and not willing to serve..a bad way to start the day. On our way back home, we took their airport transfer from hotel to Pudong international airport in 25/Nov 1020am. The driver was half a time dosing off and we had to wake him up many times to ensure our safety as he almost collided a few times into other vehicles. By doing so, the transfer driver showed us his unhappy attitude and argued with us. Upon arrival at the airport, he just dumped our luggage's onto the ground.

ALL the staff are incredible. They are obviously very well trained in customer service. The area around the hotel is very safe and quiet.....very residential and very high end .

Sofitel thumbs up!

Hotel is very beautiful, service and cleanliness were excellent. Location is just ok, but definitely a good value. The breakfast buffet is really fantastic.

Great hotel

Fantastic hotel to stay at if you need to be close to the expo centre or the airport or train station. facilities are world class and staff are very helpful, especially in the business centre

Architecture, interior, staffs, location, food, service

Very high class hotel. However, the news was blacked out whenever CNN or BBC started to cover the Hong Kong protests.

Great experience, nice staff, very spacious rooms, very clean. Internet is a disaster, you need to download a vpn to get a correct access. Found food & beverages little bit expensive. Need a taxi for each time you need to go outside, not reachable by metro. I will stay here again!

Breakfast is below average as no taste on the noddle soup

Great ambience very helpful and attentive staff. Spa services are top-notch, simplia wonderful place to relax and unwind!

I have never stayed overnight there before, and was pleasantly surprised. Reminded me of a Four Seasons in terms of the hotels classic but grand decor, cleanliness, servicehotels amenities, and the staffs' professionalism.

Great Stay

Great stay, really appreciated Ivy in the Club Lounge and Kevin the concierge. Wifi wasn't great.

Stunning Hotel more Chandeliers than you can poke a stick at. After 18 hours of travel it was a delight to sleep in the extremely comfortable bed. I left a phone charger in my room and Tender had it sent to my next hotel the same day I checked out . Only downside was slow check-in took ages to find my reservation and complete the procedure .

It is located in a very relaxing setting suitable for business visitors to destress their days in a very relaxing environment

Neat & cooperative staff Good breakfast Overall good

Great hotel, always good standard.

Sofitel is our favourite hotel all over the world we have never Regret our holiday, thanks.

Good neighborhood!

Awesome!!

Amazing , very clean

AmaZing

Wow what can I say ? Everything is sooo perfect! Staff r amazing !! Well train !!!

everything was good. one day there was no hot water, but they fixed and sent some treats to apologize. I had a weird experience at the spa, i was way over billed. but i couldn't argue because of a language barrier. Restaurants are great and the staff is great.

Excellent location near train station

Beautiful property just 15 minutes from airport and train station.

Very pretty hotel, comfortable bed. The only thing is far from the city core.

Beautiful hotel great staff thank you for the nice stay and will do it again. Rooms super nice great breakfast helpfull staff.

This is Sofitel a global brand but staff can not communicate without a language app Sorry not good enough Sofitel

Chinese restaurant closed

No other stores around the hotel but good for attending exhibition. Chinese restaurant inside the hotel closed due to exhibition VIP party with heavy security. Hotel is new, big and nice during our Fall visit Shanghai stay.

Almost NO ability to communicate with critical staff other than CONCIERGE!

this is a beautiful hotel . very good value. the area is very quite. there is a small shopping mall 3 minutes away if you want to eat in a restaurant rather than the hotel

Beautiful Hotel

The customer service was excellent! In particular, in the restaurant! The level of customer service and attentiveness is better than some fine dinning places i have been. The hotel is beautiful and certainly highly recommended if your meetings are mainly in the HongQiao area as it is located next to the HongQiao airport and opposite the exhibition center. Ideal location for those in transit or visiting Shanghai for the upcoming exhibition.

Wonderful facility in close range to airport. Restaurants are excellent.

Nice hotel next to the train station. Convenient and up to the classic Sofitel standard. The restaurant is very good, and the breakfast has true butter croissants made on the spot by a French chef.

Close to expo, Hongqiao train station and airport.

Sofitel stay

This was a very nice hotel and at a very good price. Unfortunately the hotel had some kind of mixup that affected me. They started asking me to check out before 7am by knocking on my door and calling me. They stopped after I called the front desk and complained.

Sofitel is conviniently located near hongqiao airport which was the main reason for me to stay there. I arrived at the hotel around 1.30am due to a delayed flight, the receptionist who accommodated me was so sweat and considerate, not only he checked me in very quickly, but also upgraded my room after he learned that I need to catch up an early flight in the morning. I stayed in the hotel for three days, the entire facility is always spotless and the service is impeccable. I will definitely come back and stay at Sofitel if I am in Shanghai again.

Excellent hotel, very well maintained with spacious rooms. Excellent buffet dinner with lot of seafood

My Sofitel Experience

very good experience... just like my last stay here !

Location

Good location if you will leave from rail station or airport everyday. Too far away from City center if you are looking for things to do at night or walking around. Must call concierge to order taxi I'm advance. If you do so, you won't wait for 15 minutes.

Not a good location. Nearby don't have any entertainments.

Great 5 star hotel near Hongqiao Airport & Station

One of my favorite hotels in Shanghai. The hotel is new and the rooms are modern, quite and comfortable. It is very close to the Hongqiao staion and airport as well as a number of shopping malls. Not a hotel if you want to be in downtown or near Pudong International Airport.

More than nice hotel with only one flaw

One of the best hotels I have stayed in , the only flaw being it's connectivity. Almost impossible to find the hotel on Google maps, must use baidu maps. Also, there's no subway nearby

A great hotel close to Hongqiao Airpoart

I think it's the best Sofitel Hotel in China. The property is great and the room is nice while the bed is comfortable. There is a shopping mall close to the hotel where just 10 mintues from the Hongqiao Airport.

Best hotel

Be careful for your payment

Hotel.com need me to put my card details when I book the hotel. So I planned to pay at counter but the staff charged my card that I put on Hotel.com without my confirmation.

Good quality

Great condition but not so conveniently located

Great option if your just transitiing at Hongqiao

The best option to stay in Hongqiao..especially if you’re taking a train or plane out of Hongqiao the n still day. May not be the best option if you’re looking to do any shopping or outside dining...

Nice hotel but don’t go spa

Hotel is great Food is so so Don’t go spa. For massage. Woman are not skilled et just try to sell sex services Avoid the spa Very scary if you look for a professional massage

Spacious Room

The room was very spacious. The overall hardware of the hotel is brilliant but some of the small details are neglected. For example the hot tub had the hot and cold water the other way around (the one that is labeled H had cold water, vice versa). The ceiling was very high so the room felt even more spacious. Staff was really nice!

Good clean hotel

the hotel is in good location if you are doing business outside central part of town as you do not sit in traffic.

Great hotel near NECC

Very classy hotel. Fantastic rooms. Amazing bed is a bonus.

nice new hotel and very clean.

I loved this hotel. Very clean and new. Only thing i was happy about is not shultte bus to internation airport.

it’s a good hotel for business purpose.

Lovely hotel - my favourite in Shanghai

hotel was lovely as always vey comfortable spacious room, good food, nice decor, attentive staff at reception all very good.

Very nice hotel. Missing english spoken personal. Strange for such an hotel!

Very comfortable hotel. Fantastic staff

I have stayed in this hotel on during a number of visits to Shanghai. I have found it to be extremely comfortable with excellent service. A particularly superb breakfast buffet and buffet area.

I had to find a hotel during my flight to China due to the delays in takeoff. I booked it since it's not far from the train station. The hotel turned out to be amazing. The front desk staff were wonderful and accommodating, and the room was super clean and spacious. It was one of the nicest hotels I ever stayed at. It'll be my go-to place for my overnight stay in Shanghai. The only thing I wish the room could have is a hot water boiler / coffee maker. Thank you!!!

It’s good experience of this stay

The no smoke room smell smokey .

Excellentl

Very nice breakfast is expensive clean elligant great hotel

i would stay again

pleasant, comfortable, clean, and the gym/pool facility was great.

Nice hotel in a new business center

Everything went well. The only negative surprise is the hotel's close proximity to the airport and train station (about 3 km) which caused a lot of the taxi drivers' refusal to take you to the hotel because the taxi fare is small. Yet walking is not really an option especially when you're new to the area.

Beautiful hotel. Very comfortable: the breakfast is very good.

A really good place to stay and work from

It was really good. The help desk was genuinely very helpful & friendly.

Nice hotel

Very nice, I will stey there again.

Nice Hotel-Terrible location and food

Hotel is less than one year old. The staff was generally very helpful. Concierge was also very helpful. The two worst parts of my stay were the food at the hotel and the location of the hotel. Worst culinary experience I have ever had at a hotel in China. Every piece of food I put in my mouth was either cold or burned. Way overpriced too. Don't expect a single western type restaurant within a 30 minute cab ride if you visit this property. Local cuisine only. I only chose this hotel due to its proximity the the CIFF convention. Expect a two hour taxi ride to get back and forth to Pudong International Airport.

Fabulous room. Not much around the location. Convenient for Hong Qiao airport. Service is good

Settled in here for a week of business in Shanghai. The hotel was very clean and the air conditioning was cool all day; unlike many other hotels in China. The breakfast buffet had plenty of choices ranging from European, American and Chinese selections, but was a bit pricey. Some taxi drivers had difficulty finding the hotel and we found it best to advise them of the street name for the location.

Amazing breakfast and service but..

Amazing breakfast and position. The personnel is very welcoming and helping you as much as they can. but the common area quality needs improvement from the facility management. Broken swimming pool, broken mirror, flickering lamp in the elevator... Not fitting to the quality of a luxury hotel

Lovely hotel, lovely stafff...

Lovely, short stay. Gorgeous new hotel. Close to train station. Staff very friendly, but a bit more training would help...i.e. The location of the elevator banks is not immediately obvious, front desk should advise where the elevators are after you check in... the staff at breakfast could not tell me what was included with the breakfast that was included with my room rate...little things....

I would never stay in this hotel again

New Hotel. 45 min making check in 30 Min making check out Very rude employees, far for a real Sofitel Standard . They really don't care about their customers .

Hotel was great , room service was efficient and Great Bed comfort for sleeping

Good location. 15 minutes to HongqiaovTerminaln- airport and high speed rail. New hotel with good standard of furnishing. Staff is a bit green but helpful.

The facility inside the room is horrible, from broken power points to the lack of shower curtain. It is also hard to get around despite its close proximity to the airport and the national exhibition centre. Why? No taxi driver will go there and for the ones do, they charge twice as much. No shuttle bus service either.

Fantastic hotel

Clean, new, comfortable. A great place to stay for business and it is just a few minutes' drive from the giant convention centre in Shanghai.

You should stay here

Great room. Very nice hotel. Very convenient to one of the two major airports. Deserves half point higher rating. From four to 4.5. I'm in a 4 rating hotel in HK right now that deserves a 3. So the Sofitel stands out. Very pleased with this Sofitel hotel

Great location near Hongqiao airport&rail station

Clean, modern, confortable hotel, perfectly located near Hongqiao airport and railway station. Great breakfast. Room was pleasant and quiet. Been upgraded to Millesime Club floor and breakfast, enjoyed extra care and services. Very little activity outside of the hotel, would highly recommend when arriving/departing from Hongqiao

Classy, convienient, affordable

Great place to stay near Hongqiao Airport in Shanghai. Would have been awesomeif the hotel offered a shuttle bus to guests. However, the taxi ride takes no more than 10-15 minutes and costs a mere 20-25 RMB. The rooms I was offered was nice and spacious. However, the King size mattress was a bit uncomfortable for being worn out around the sides and needed to be replaced or turned upside down!! Would have been nice to see a an iron and ironing board in the room as sometime a traveller just doesn't have enough time to wait for the clothes to be pressed, especially realizing it at the last minute. Breakfast is classy with huge variety and can satisfy all tastebuds. One word of advice though for guests. The hotel did end up charging more money than the rate offered by Expedia. No harm in keeping an eye and asking questions at the time of checkin for avoiding any surprises. Overall experience , however, was excellent. A very well equipped fitness centre was an icing on the cake. Will definitely comeback to this hotel based on the recent experience.

Luxury hotel at great price

For the price, it's way beyond my expectations. Very nice, spacious, and clean room. Outstanding service. Definitely would stay there again for my next Shanghai trip.

good spec. service could be better

lovely room and bathroom. hotel was generally great. Le Chinois had very bad service. They were slow and inattentive. They even forgot one of my dishes that I ordered. The food was okay

Amazing designed hotel

amazing designed hotel , room and pool and all place, the water in pool is a litter cold but OK. The hotel located in a quiet place , you can go to a new shopping mall by foot. There are some restaurants. and any stores are ampty.

Highly recommended

Excellent hotel for business travellers to Shanghai Hongqiao area.

very pleasant stay

Room was very nice and clean , we got a free upgrade to a suite . Staff were very friendly and helpful. Very convenient location to station and airport

AMAZING ARCHITECH

LOVE THE SERVICE AND VIEWS CONVENIENT FOR THE TRADESHOW

Ok

the hotel in general is great

Nice hotel in middle of nowhere

very pleasant stay for one night, fantastic breakfast

Very nice room and meal

Sensitive nose? BEWARE! Terrible paint smell

Both me and my wife (attempted) to stay here on Christmas Eve, as they had a good rate and we joined the Christmas Eve Party at the hotel. We live close by, so it was sort of a "staycation". First, the property is gorgeous and I am sure that in a few years it will make for a very fine establishment. But right now? It just isn't habitable. The paint fumes in all of the rooms are downright noxious. It was so bad that after just a few hours, we simply could not take it and simply had to leave. This was after trying 2 different rooms, in different floors and in different wings, all just as bad. Sore throats, headaches, etc. The worst offender was the (albeit beautiful) leather headboard on the bed. It stunk of some kerosene-like chemical smell. I am usually not one to complain about smells or to have an overly sensitive nose, but this one was really quite bad. They gave us a BlueAir air purifier, but it did nothing because it's not an issue of dust but of chemical smells. The front desk's suggestion was "leave the window open", except the windows don't fully open- they only open maybe 3 or so inches. Not really an option. In a year or so when the place fully airs out? It will be a tremendous hotel. But now? I think it's almost disingenuous for them to open with the condition of the rooms. We basically threw money down the drain, as there was no room refund once we left. So my suggestion? Let the place air out before booking!

Impresionante el hotel y lo elegimos adicional porque estaba cerca de la estación de tren

Es una propiedad muy joven con un estilo arquitectónico clásico muy bien cuidada y muy amable su personal

the overall stay experience is so so, not up to the value I paid

Plugs in the room seré not Working otherwise perfect

홍차우 가성비 좋은 호텔

홍차오역과 근접하여 이동이 편리합니다. 객실이 깨끗하고 특히 침대가 크고 편안합니다.

とても丁寧にサービスしてくれました。 歩いてすぐのところにスーパーもあるので便利でした

本次住宿有一晚凌晨7樓的走廊警報器突然大響，經過1個半小时，才修好，飯店抱歉，可是沒有補償，經與大堂经理交涉，我们希望該晚的住房费不應該，警報後，我们無法再睡了，同时也被惊吓到了，飯店並没有做任何補償，似乎是不合情理的。