Shangri-La Surabaya

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With a stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Surabaya Zoo. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square. Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.

You need to know

• Pool access available from 6:00 AM to 8:00 PM.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Special Instructions

The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a security system and window guards
• This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The listed child breakfast fee applies to guests age 11 and younger.

Minimal age

17

Optional fees

• Fee for buffet breakfast: approximately USD 24.63 per person
• Valet parking fee: USD 5 per day
• Rollaway bed fee: USD 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Indonesian