Serena Tulum - Adults Only
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Removed from My wishlist
Hotel Description
With a stay at Serena Tulum - Adults Only in Tulum (Zona Hotelera), you'll be within a 5-minute drive of Tulum Beach and Tulum National Park. This hotel is 2.2 mi (3.5 km) from Playa Paraiso and 3.6 mi (5.8 km) from Sian Ka'an Biosphere Reserve. Make yourself at home in one of the 21 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Important information
You need to know
- Pool access available from 9:00 AM to 10:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 17 years old and younger are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
- Contactless check-in is available.
Special Instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Noise-free guestrooms cannot be guaranteed
Minimal age
18
Spoken Language
English
Spanish
Important information
You need to know:
- Pool access available from 9:00 AM to 10:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 17 years old and younger are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
- Contactless check-in is available.
Special Instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Noise-free guestrooms cannot be guaranteed
Minimal age:
18
Spoken Language:
English
Spanish
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Hotel Description
With a stay at Serena Tulum - Adults Only in Tulum (Zona Hotelera), you'll be within a 5-minute drive of Tulum Beach and Tulum National Park. This hotel is 2.2 mi (3.5 km) from Playa Paraiso and 3.6 mi (5.8 km) from Sian Ka'an Biosphere Reserve. Make yourself at home in one of the 21 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Children not allowed
Minimum guest age is 18
Noise-free rooms not guaranteed
Caters to adults only
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 48 hours
Professional property host/manager
Cleaning and safety practices
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Essential workers only - NO
Important information
You need to know
- Pool access available from 9:00 AM to 10:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 17 years old and younger are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
- Contactless check-in is available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Noise-free guestrooms cannot be guaranteed
Minimal age
Spoken Language
English
Spanish
Amenities
Most Popular
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
other
Garden
Free breakfast
Safe-deposit box at front desk
Spa services on site
24-hour front desk
Number of outdoor pools - 1
Free self parking
Number of beach bars - 1
Pool sun loungers
Terrace
Uncovered parking
Wheelchair accessible – no
