Difficult to find entrance no sign on street

Great food very comfortable and romantic. We had a problem getting on our luggage as the taxi man very unhelpful and was not able to take us down to the boat so had to drag cases through bushes down steps which was very uncomfortable.

I was moved by Expedia from a 5 star boat to a boat that was furnished and looked and sounded like a P and O Cross channel ferry for the sand money !

Housekeeping was poor specially replacement/refilling of toiletries and tea/coffee pouches. Wifi was bit of a problem but the manager solved it personally for me. It reoccurred later.

Overall enjoyed our 3 night stay on the Charles Dickens, the experience was marred by the location of the boat, it should have been moored within walking distance of Christmas Market but unfortunately was moved to a good distance outside the Christmas Market area, located in an industrial dock area. Paid for a river view, got a view of a cement works. We were advised that VIP cars would be laid on to transport us into town, that turned out to be 2 mini buses with limited availability

Frankfurt winter break

Very friendly and helpful staff. Good breakfast. Quiet. Easy access to Frankfurt by taxi or local underground (the boat had been moved for our visit from its normal mooring and therefore was slightly out of town). Very good value for money overall

Great service and hospitality great breakfast

The hotel facilities were good, the staff were most helpful, the breakfast was very good, and the staff were very helpful serving items to order such as omelets, along with coffee and tea, all were to a good standard and good portions. We were advised of a change of mooring position from the usual place due to the fire service checking the river bed for unexploded bombs from WW2, a very necessary activity even after 74 years! Whilst the harbor area is not the most idyllic, it certainly was not that bad and an easy walk along the river bank to by the ECB and many bars/restaurants. The ship was kept to a good standard and all the staff were well most helpful and accommodating and polite. We would return again

Lovely ship in a poor location. Shame..!

Booked this due to dock location but was later advised this had moved due to dredging work on the river. This was totally untrue and established that they have NEVER docked at the Main Nizza. Apparently they're not permitted to dock there due to local competition. It would have been ideal. The ship was docked in Osthafen which is literally an industrial area and our outlook was over a skip recycling centre and a cement works. It was awful. Almost 2 miles from original dock area. The ship itself is lovely and plush. Our room had a small balcony but beware there are some without and the rooms are smaller. Well equipped with great shower. This ship normally operates as a mini cruise but had been sold off as a hotel. Very nice experience in all but for the awful location. Staff superb. Great breakfast. A beer in the bar costs €7.50. A taxi to old town would cost €20. A taxi from airport I would estimate at €55. There is a train station close by.

Christmas Markets

Great Hotel/ship, however the location wasn't great due to the ship having to be moved from it's normal berth, which is in a great location! Arrangements were made to taxi us around at the hotels expense due to the temporary inconvenience.Very helpful staff. Would recommend this hotel.

DO NOT STAY AT THIS HOTEL

hotel is parked in an isolated area across from a construction company that works all night. Yasin, manager emailed as compensation for the bad area, CD would provide rides to anywhere within 2 km, BUT not so. Yasin is very difficult to deal with. Taxis would not come to the location. Breakfast was ok, service was lacking, if you want coffee be prepared to wait and wait. other meals had very limited menu and food was not of high quality. Drivers did take guest to and from hotel to the central station, one drive with glasses was rude, the other tall slender drive is very nice. Bathroom shower did not drain, flood bathroom and entry both days. Problem reported day 1 and day 2, but nothing done to fix the problem. Ladies at the front desk semi helpful and both very nice. WiFi available for only certain devices.... IPhone will NOT connect to wifi and most PC laptops will not connect. Very few TV channels, all News. Movie selections contains 6 old movies. DONOT STAY HERE

The staff was very helpful and nice. They bend over backward to make sure we had everything we need. would gladly stay again.

Boat had moved from just outside town centre to just opposite the biggest cement factory in the area, so view a bit rubbish on one side the other side was a warehouse, so not the best position for views. In general a good stay, but would have preferred a hotel. Staff were very great. Coffee was rubbish to get a decent coffee, you had to pay, not what l would have expected on a five star establishment.

Wondering what boat and Service

This was an unusual experience due to the location of the boat moving to an industrial area but the staff made their best efforts to make up for that fact. My first room felt a bit cave-like but upon request I was moved to a river-view room which was very lovely. I am sure that the hotel will be getting some fairly critical reviews during this time but I really felt that they tried to make it the best possible experience for this traveler.

Excellent accomodation, it was a shame the boat had to dock in another port, if it was closer to old town as planned it would have been perfect. The company tried their best to accomodate all their guests with the shuttle service. The man on the desk the night we arrived was super helpful and helped us so much and made it a great stay.

I would not recommend. If you have reservations I would cancel them. Issues with my late November 2018 stay include: Location: the new location is TERRIBLE. it an industrial/warehouse/shipping area. The city view side of the ship faces a wall. We booked a suite so had about 6 inches space where we could also see care tires. If you are in a standard room - it’s a wall. If you pay extra for river view you get an amazing view of garbage, dirt pile, and warehouses. The company (Y.C.) knew there would be a location change about a week before my stay, and emailed me, promising to make it right by offering 24 hour vip car service. They sent an email apologizing and saying they’d do everything they could to make it right. The boat has historically been in a very convenient (and beautiful park-like location), but was moved to an area with medium pollution and industry. The 24/7 on demand car service was supposed to be an apology. When I went to take advantage, I was told it’s between 7am and 11am and then 4 pm to 10, with limited stops (McDonald’s is one of them) and hourly service. Not on demand and only goes to limited places. It was actually not available when we needed it. We were told where to find the closest train stop or we could “just cancel” (this is after we had stayed one night, with one to go, and wanted to take advantage of this “apology” service). The manager Y.C. was very surly when I reminded him this “vip car” service was an apology for the location change.

Best nights in Frankfurt

Wonderful staff, beautiful accommodations, fabulous stay!!! Food was tremendous. Would love to return!!

Did not realise that the hotel was on a ship! :)

Fantastic stay. Clean, comfortable and friendly. Reccomend it to anyone!

Very nice to stay on this Beautiful ship and Wake up with the view of the river Main. I will for sure chose this for next trip to Frankfurt. Very comfortable beds and breakfast has all you can ask for.

Bästa hotellupplevelsen i Frankfurt

Fantastisk upplevelse på denna mysiga båt, med förstklassig service, allt man önskar till frukost, fräsch och fint. Jag är mycket nöjd och överraskad och kommer definitivt återvända när jag är i Frankfurt. Tyst och fint läge med promenadavstånd till både mässa (ca 30 min) och centrum (ca 10 min).

Supernöjd

Bra läge, omtänksam personal, mysig bar och bra frukost, jag är supernöjd!