SCP Hilo Hotel

8.6

Excellent

877 Guest reviews

8.6

Excellent

877 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service9.4/10

Comfort8.4/10

Condition8.4/10

Amenities8.6/10

We enjoyed out stay in Rm 231. However, we could not get solid internet connections on four of our newer Apple devices except in the pool area. A bit frustrating and probably a deal buster if we had known in advance.

Property is nice, unfortunately there isnt much sound proofing around the windows or doors, so every morning at 6 am the landing planes are very noisy and woke us up

Loved everything

Shout out to amazing staff especially Ivonne who went the extra mile to be warm and welcoming. We had a wonderful week at your hotel. Thank you kindly, Colleen, Cheryl, Lauren, Steph

Spent the night for my birthday

Very comfortable for our family

Slick marketing photos hide the reality that this property is still a decades old motel with some surface, albeit lovely upgrades to lobby and pool area. Those upgrades and kind front desk staff can't completely make up for the very dated rooms, shoddy key card locks, old school shutterpane glass windows and the oh so lovely airline jets flying 100 feet overhead on approach to Hilo airport. Not saying don't stay here but I am saying know what you're buying.

I wish I had the chance to stay more than a night. The customer service was fantastic, before arrival, during my stay, and post my stay. Hotel ambience

The location was convenient to eateries & bakeries nearby for walking.

Very nice location. The upgrades to the property are very nice

Hotel staff were very friendly and helpful. The property was relaxing.

Pool was lovely, Property is well maintained. Staff is very courteous.

Good service nice

Very clean. No food preparation. Not very sound proof. No elevators. Great pool and free komboucha beverage. Only there for one night.

Very convenient to the airport. It was clean, the grounds were very well cared for and the staff was very helpful. Be advised: it is an older hotel so it's not "glitzy"and it doesn't have an elevator

Beautiful grounds and sited on a lovely bay.

Friendly staff

It was good stay and I would stsy again.

The bathtub stopper did not hold water at all. The overhead fan had a mind of its own, starting and stopping out of the blue. The staff and grounds were nice but the room was a 2 star at best. On top of that there was a $25 amenities charge…we were there for 12 hours.

Would never again pay what we paid per night or even consider staying here again. Noisy, dirty, and loads of layers of paint. Got food poisoning from the restaurant. Paid three hundred a night wouldn’t even consider seventy. Bums everywhere

very disappointed

Great Little Spot at the Last Minute in Hilo.

Quick one night stay with 35-45 minute drive to Hawaii Volcanoes National Park. Room was clean, easy check in, staff were friendly, bed was good, bathroom/shower were clean as well! Easy walk to Coconut Island (pictured) and short driving distance from hotel to amazing waterfalls in or near Hilo! ONLY downside was parking was limited. So have to park nearby on street. Found parking without much problem and not too far away. Staff was VERY HELPFUL with that, especially with me arriving so late in the evening! Kudos to the hotel staff! Overall, great last minute find!

All the water views and it felt homely as soon as u walked in. Needs more parking

The property was great, perfect and simple for the trip. Also really like the properties mission to be environmentally sustainable.

Great overnight in Hilo!

We loved this hotel. The vibe is young and hip and the staff is friendly and how can you not like a hotel with a mission statement ?! The rooms have just what you need ( bed, desk, mini fridge, microwave) with small bathrooms but great water pressure and really nice, local shampoo, conditioner and soap. It was so nice to have a laundry room, deep pool and a massage service onsite too. There are a host of complimentary things like bikes and water too. The quirks: soft mattresses and an older construction…read: noise travels easily through slatted windows and thin walls. Having noted that, we really enjoyed our stay and would return!

Beautiful area and property.

Great Hotel. Definitely would stay again. Love the proximity to the airport, downtown Hilo, Coconut Island, restaurants and parks. A little nosy by most hotels are. I appreciated the ladies at the front desk, upon check in, sharing their knowledge of the hotels history (many renovations and buildings later, the first building was housing for workers; so many transformations). And the free beverage (kombucha). Mahalo nui loa!

Mahalo SCP Ohana for the wonderful stay! This beautiful place has become our go-to for genuine disconnect and regeneration of the soul. Mahalo and see you soon, Isaac

had a stay with my family and we were having very much and wonderful time my kids were enjoying the pool and the area

Was relatively easy to find, staff was helpful. Lot of road noise and air conditioner was limited. Close to airport so plane noise was apparent.

Everything is good

Great place!

Clean, comfortable, friendly and helpful staff, location is close to a lot of places!

Close to the beach parks

Old but clean

We loved our stay here! The staff and amenities were so fantastic. At first i was worried the space was too small for my family and I (3 kids under 12 and myself) but it turned out to be just fine since we were out adventuring all day anyway. Not to mention when we needed space there were 4 different very welcoming hang out areas, equipped with games and books. So lovely, I highly recommend this place.

Like how quite the hotel was

An attempt was made to make this place look nice but it is old and worn down. The bed was comfortable and the place was clean, but not worth the price paid. The view from the front is nice, but the area is not great overall.

Great hotel across the street from the ocean and close to the airport. Quiet and peaceful hotel.

Cozy

This hotel has a great pool and offers free water, coffee, and tea. The employees were friendly, and there is a nice walking trail along Banyon Drive. The rooms are expensive and small; they offer a nice breezy lobby area with a view of the pond.

They have free filtered water, tea, coffee, hot water. The place is very relaxing. They have a pond with fish and ducks. They have a flower garden, a massage therapist on site. An area with board games and puzzles. A restaurant is attached to the hotel. The bay is right across from the hotel. You can get paddle boards to use for free in the Bay. They also have bikes for you to use. The beds were comfy. There is air conditioner or you can leave the huge window open and use the ceiling fan.

The hotels was very clean, and the staff was very friendly and helpful.

Everything was comfortable, clean and peaceful. Everyone was kind and helpful. Thank you!

nicely upgraded hotel. interior was a nice surprise. Only downside was lack of available outlets in the room for recharging mobile devices.

This was a 2 STAR hotel if lucky beds were way to soft room was way to small TV was junk it was just bad

Nice upgrades, all you need for a quick stay.

Its barely ok

Overall, It was ok. There's no elevator. Its close to the airport, so theres a fair amount of jet noise. The water temp was touchy in the shower. It tends to run extremely hot. It took some finesse to get the correct temp set. The beds were just ok. Comfortable enough, but nothing special. The room felt old with a few minor cosmetic updates. Theblobbyvand some of the common areas appeared to have been recently updated. Hopefully, that happens in the rooms too. Parking was awkward. Very narrow parking stalls. And the parking lot was always nearly full.

Wnjoyed the complementary paddle boards, bikes, and 24/7 coffee. While the remodeled aspects of the property are very nice, some aspects, such as wondows and outdoor walkwaya were dated.

Comfortable updated interior w nice amenities

The room was large, clean and well equipped—comfortable mattress and pillows, 2 luggage racks, refrigerator, large countertop cabinet that had a desk chair and drawers, window AC, louvre windows, gorgeous ceiling fan. Also hangars, hair dryer and iron. A really nice touch that other hotels should offer was a drying rack for clothing. Also used the water filling station in the lobby. The pool area had tables and chairs along w chaise lounge chairs. The location was convenient. Although it is by the airport, planes were infrequent and it was very quiet. Location is nice w a park, gas station and restaurants nearby. The parking lot was fenced and had video cameras and seemed more secure than nearby hotels. Negatives: the initial view of the hotel was from the side and it looked like a rundown apartment building and I drove by the hotel the first time, giving me second thoughts. The inside was fine. The bathroom was showing age, worn doors, wall dings. It was a hike from the entrance to the room, down multiple corridors, stairs only to the second floor and multiple staircases from the parking lot so anyone with mobility challenges may want to call ahead about the room location. And for an eco friendly hotel, there were no recycling containers in the room, only in the lobby and parking lot entrance. Would definitely stay again.

Great place to stay on island circle drive

We stayed for one night. The hotel has a nice location close to the shore with beaches, a street of banyan trees, and a park. The pool and garden area looked nice, although we didn't have time to use them. The hotel is not new, so you should expect that, but was clean and comfortable. The staff was wonderful!

The property itself and the staff were excellent- only drawback was being next to airport and having late night and early morning flights make earth shattering noise as they landed nearby.

X

The property was clean, had plenty of hot water in the morning and was conveniently located near a few restaurants. We rented a car after a couple of days and that meade us realize how much more conveniently located it was to other destinations. The staff was nice and helpful. We felt very safe in the property and the surrounding areas. We weren't in the room a lot, but it was a bit noisy at times with other guests and airplane traffic. Our sound machine was either broken or not easy to use. The restaurant attached was not very good, so I would not reccomend earing there. I would go to Pineapples or Hawaiian style if you want a great meal. Pond's and Ken's were totally fine and walkable from the hotel and decent. I would reccomend this place to travelers in general. If they had a TV, I would have given it a 5 star. Overall a great place to stay!

Be prepared There is no coffee hot water for tea etc in the room The king rooms are the farthest away from the lobby 10 min walk with luggage No elevator So it is more for minimalist vibe The parking is far from the rooms Pool is not heated pretty cold Refreshing in the day not at night No tv stations so bring your password or hdmi cord By the air port Bring ear plugs!!!

Great hotel, interesting location

All in all, this was a pretty lovely hotel. A little close to the airport, but somehow I barely noticed that. At first we were in a room by the pool. But that proved to be a little noisy, so we asked to be moved. They were so kind and moved us to a much more quiet area. There is a small bay or lagoon across the street from the hotel and that had some locals fishing there until pretty late in the evening and throughout the weekend. In all they were pretty quiet and kept to themselves. But on Sunday someone had some obnoxiously loud music blaring from their car or motorcycle. It was disruptive and unwelcome, but what can you do about that? It's their right to play music. And it certainly was not the hotel's fault. No room service, but there was complimentary coffee every morning and plenty of options of snacks for purchase in the gift shop/lobby area. The restaurant that is attached to the hotel was okay. Live music in the lobby some nights was a nice touch. And the proximity to downtown Hilo (so cute) was great.

Property was in a great location. Free SUP boards for use. The staff were the best!!!! The only fault would be the rooms need to be upgraded some. Overall yes we would stay there again. Did I mention the best staff!

Hotel do not have their own restaurant, staff is friendly but over price.

We loved this heart warming boutique hotel in Hilo. The staff was friendly, rooms were basic but clean and comfortable, and the location was great.

Excellent location right across the street from the ocean. Very nice park and gardens adjacent. Good options of restaurants within walking distance. Very helpful and friendly staff.

Amazing staff

Ok, but not great

A bright light was shining into our room all night and there was no curtain. I did not sleep well at all!!!!

My Christmas Eve experience at this hotel was absolutely appalling. The bathroom was infested with dead bugs, fly bugs were buzzing around the room, and small insects crawled on the walls. To make matters worse, the hotel blared deafening DJ music starting at 4:30 AM—yes, before dawn. The noise was unbearable, and many guests abandoned the hotel before sunrise. Sleep was impossible, and the entire night was a nightmare.

It was a no more than a 2 star motel!!!

Great except for one issue (possibly minor)

Hotel was super cute and the staff were nice. The mattress was comfortable and the a/c was awesome. We also loved being in walking distance to Reeds Beach. The interior gardens/lobby areas were very pretty. But our shower didn't drain well, and that's a pet peeve for me - I don't love washing my hair as the water is backing up around my ankles. I guess if you have really short hair like my husband, it's all good. They did have great coffee in the am, and they even gave us each a cute little cup of kombucha, so that was nice.

Great staff wellness services on the premises. Restaurant on property was great! I would stay here in the future.

Beautiful area. Saw sea turtles across street from hotel!

Review: Good stay overall! The room was clean However, there was some traffic noise from airport at night due to the location. Would recommend for short stays!

Staff was very friendly, lots of Aloha!

It was a welcome surprise to find the strong emphasis on environmental responsibility at this hotel. The decor was modern and very pleasant, plants, gardens and fishponds to experience. Most of the roofs were covered with solar panels. Bicycles were available for use, and purified water was freely available. The room was modernized (this is a fairly old building) and thoughtfully equipped. The only drawback was the busy road next to the room and the sound of airplanes from the nearby airport. Altogether an excellent experience!

Nice hotel. Rooms are always spotless. Friendly staff. Can’t give it full marks though since it’s gone the way of all other hotel and now charges a resort/amenity fee.

Ok stay

For the price of the room, it was ok.

Too soft bed.

The beds were just too soft.

Relax and sleep tight🌅

We really enjoyed our stay.🌺 It was a very quaint, clean, comfortable and relaxing place to stay. The employees were super friendly and helpful.

So cute

They've done a great job with this property!

Pleasant experience

Renovated older hotel, clean, good location, very friendly staff. Unique furnishing and decorations. Complimentary paddle board and bike rental. Coconut Grill attached to the hotel, Ponds restaurant 1min walk. We had great experience in both. If we plan another trip to Hilo we would definitely chose this hotel again.

Alway clean and nice employee's

Budget hotel at a not-so budget price.

Older hotel conveniently located next to Hilo airport. Expensive for what you get. Rooms on the smaller side with cheap finishes. Staff exceptionally friendly and helpful however. A buget hotel experience.

Staff was incredibly friendly and helpful Somewhat dated property but kept in good shape. TV is small. Great location. Paddleboards and bikes complimentery.

Beautiful pool area and decor.

Very nice setting and delightful location

Expected queen beds but they are full. Clean but smaller footprint

This hotel goes to great lengths to be environmentally friendly. The pool area is beautiful. The pictures in the room are nice. There’s two different areas to play games, and they have board games that you can borrow. They also have a borrowing library. They have a fan in each room. That’s really nice at night. Great gardens just outside the rooms with plant identification there. You can book a massage right here at the hotel. Live music on some nights. Convenient access to a nice restaurant right next-door. Lovely Koi pond, right in front by the reception. New furniture in the rooms and fresh sheets. I enjoyed it here. The area felt safe too. Quick on and off to the main roads to get to the Volcano National Park about 35-40 minutes away.

Quirky but somewhat uncomfortable

Unique accommodation, and the hotel as a whole took a bit of getting used to, but we generally liked the vibe. Our big complaint is the room quality and comfort and the noise. The location is convenient but right by the airport - so there can be VERY loud airplane noise intermittently day and night. There is also way too much light in the rooms for restful sleep. Each room has a bright exterior light that shines into the room since the blinds do not go all the way down. And if anyone gets up to use the bathroom and turns on the light, the whole room is flooded with light. The shower water pressure was excellent though - probably the best thing about the room. Pool was small but night. Pretty cold & dim.

its a nice place to stay, over priced even for Hawaii, with minimum ammenities

Room was filthy with obvious stains on bed sheets, dirty bathroom. Arranged a room for my adult daughter, and she was absolutely disgusted.

Fantastic experience here! Loved the amenities! My brother and i used the free bikes and paddleboards. We got our complimentary kombucha. Fresh local fruit Friday morning. Live music Friday night. We were able to bike to our snorkel spot and walk our paddleboards to the water nearby. Staff was very helpful! Room needed some updates but everything worked.

Great staff

SCP Hilo has the absolute best service and amenities, including free bike and paddle board usage as available. They also have an incredible pool, a wonderful garden, and a very unique and serene coy fish pond. SCP is also located within walking distance of many wonderful places to visit, such as Coconut Island and Liliʻuokalani Gardens. There are also a lot of fantastic food venues in walking distance, but you will likely find yourself returning to the Coconut Grill more often than not. The Vietnamese restaurant, New Saigon, located nearby is also fantastic. Lastly, there are a few bus stops in short walking distance, and since the buses are free, why rent a car at all? My wife and I had a fantastic late honeymoon here, and I can't recommend them enough! Book a stay at SCP and see what we mean! Aloha!

Great Hilo Vibe

Great vibe, lovely space, right next to a beautiful bay

The bed was uncomfortable and noisy, the too was very old with small bathroom that wasn’t upgraded! Staffs were nice.

It was a clean property that is up to data. The pool is lovely

The front desk are not friendly, no microwave at the room, fridge too small, the layout of the room was bad and our next door neighbor unit # 163 was smoking weed, vaping and cigarettes all night in his room and the weed smell was leaking to our room even if smoking is not allowed.

While not fancy, the property was clean and well taken care of. The staff were super friendly and helpful. You can probably find nicer hotels but you will definitely pay more money. This hotel had everything I needed for my HI stay.

Pleasant staff , convenient location, safe and clean rooms.

SCP Hotel Hilo HI

Clean, comfortable and excellent amenities

Great location. Super nice looking and clean. Lots of amenities! Highly recommend staying here!

Everything was great! Had a wonderful time!

gorgeous fun great location. bike rentals paddle board rentals are free