magnifying-glass.svgclose.svg
calender.png
30 May 2025
Friday
calender.png
31 May 2025
Saturday
people.png
2 Adults - 0 Child
1 room
Loading...
Loading...
Loading...

Loading ... Please wait whilst we find you the best room offers.

Loading...
Loading...
Loading...

Hotel Description

With a stay at Pullman Zhangjiajie in Zhangjiajie, you'll be 29.3 mi (47.1 km) from Zhangjiajie National Forest Park and 30.3 mi (48.8 km) from Tianmen Mountain. This luxury hotel is within the vicinity of Wulingyuan Scenic Area. Make yourself at home in one of the 456 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Check-in from: 2:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

You need to know
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately CNY 130 per person
  • Rollaway bed fee: CNY 260.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Chinese (Mandarin)

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Breakfast available (surcharge)

Garden

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Express check-out

Wedding services

Designated smoking areas

Billiards or pool table

Free wired internet

Number of restaurants - 3

Number of outdoor pools - 1

Bicycle rentals on site

Free self parking

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Pool sun loungers

24-hour health club

Table tennis

Vegetable garden

Banquet hall

Wheelchair accessible (may have limitations)

Hotel reviews

8.8
Excellent205 Verified Reviews
warning-sign.svg
Cleanliness9.0/10
Service8.6/10
Comfort9.0/10
Condition8.6/10
location9.2/10
Neighborhood8.6/10
Quality10/10
Value8.0/10
Amenities9.2/10
10/10
Exceptional
Alfredo, 14 Nov 2024
expedia-logo-v2.pngTraveller

Excellent location. Friendly staff

8/10
Excellent
Verified traveler, 03 Aug 2024
hotel-logo-v2.pngTraveller

Best you can get

Great stay at Pullman would highly reccomend staying in not just this hotel but in this area (Wulingyuan) if ur looking to go to the Avatar Mountains as it was only a 3min drive to the cable car station costing 70p. Eating was was quite expensive... we ordered two mains one starter and an alcoholic drink which came up to £58. Staff are really friendly. Breakfast was in a massive hall in next to Lobby which had a rotating buffet everyday and a western + very chinese option, the hall had carpeting instead of normal flooring which was a bit off putting as it had many stains but was still worth it as it was the best breakfast u were going to get.

8/10
Excellent
Hai-Ying, 02 Jul 2024
expedia-logo-v2.pngTraveller

Nice and confortable stay. Greater location.

10/10
Exceptional
Soentono, 01 Jul 2024
expedia-logo-v2.pngTraveller

The staff are also friendly and helpful

10/10
Exceptional
Chad, 07 Apr 2024
expedia-logo-v2.pngTraveller

This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.

6/10
Fair
Verified traveler, 03 Apr 2024
hotel-logo-v2.pngTraveller

Location to park is good - 20 minute walk to the gate. However hotel is old and tired and needs updating and refurbishing. Restaurant menu is very limited and food w a s mediocre and a little oily. Breakfast is not very good - plenty of choice but if a poor quality.

10/10
Exceptional
Bilegsaikhan, 07 Oct 2023
expedia-logo-v2.pngTraveller

I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village

6/10
Fair
Trevor, 05 Oct 2021
hotel-logo-v2.pngTraveller

Thank god for Bob!

Tired hotel held together by some great service, Bob is an absolute star and some others try very hard. Cost cutting measures were reflected in the lack of a club lounge, non existent pool boy, poor quality food and poorly maintained facilities. Hopefully an upturn in visitors will lead to some reinvestment and a pay rise for Bob and we will get to see the old dame less lame.

4/10
Poor
Ryan, 16 Oct 2020
hotel-logo-v2.pngTraveller

Go to Crowne

We got food poisoning from the hotel food. Room was small and not very clean. The ac was turned off so we had to open windows and get bitten by bugs all night. Terrible experience in a beautiful place!

10/10
Exceptional
Christopher, 19 Aug 2020
hotel-logo-v2.pngTraveller

Worth the price

It’s a nice hotel, past it’s prime for sure, but for the price your paying it’s still great. The room was large, clean and comfortable. Hotel staff could have been more helpful, I guess they can’t all speak English so a lot of the time they would keep their head down at reception or allow several Chinese customers to push in front of me as they do. Management could speak English and were always helpful. But please inform your staff to at least acknowledge customers and ask them to wait a moment. Pool area was pretty, but there were no towels available and the changing rooms weren’t great.

10/10
Exceptional
eko, 06 Jan 2020
hotel-logo-v2.pngTraveller

the hotel is amazing. All is perfect except there is trouble in the first night that somebody drunk n smoking outside my room. The smoke is going inside my room

8/10
Excellent
Victoria, 03 Jan 2020
hotel-logo-v2.pngTraveller

Zhangjiajie

Good location, nice staff, good breakfast

8/10
Excellent
Omair, 03 Nov 2019
hotel-logo-v2.pngTraveller

Nice hotel close to the park

Good location, friendly staff, nice breakfast and room size was good.

10/10
Exceptional
ALAN, 21 Oct 2019
hotel-logo-v2.pngTraveller

Highly recommended

We a family of 3 including a young child stayed this hotel for 3 nights last week. The bed is very impressive 2.7m wide which suit us very well. The front services are very helpful. The breakfast is considered to be quite good comparing with many other hotels in China especially the varieties and taste of breads. Location wise it is just 10 minutes walking away to bus terminal and hotel provide shuttle service to the entrance of ZJJ National Forest Park in the morning. Though the building is a bit old and the bed is a bit soft (to my standard), I highly recommend recommend this hotel.

6/10
Fair
Stephen, 24 Jul 2019
hotel-logo-v2.pngTraveller

The Bob staff person was helpful. Everyone else there is useless. Smoking everywhere, needs renovation.

8/10
Excellent
Samuel, 14 Jul 2019
hotel-logo-v2.pngTraveller

Quiet and peaceful location

The hotel is in a great location, easy walking distance into Wulingyuan and easy access to Zhangjiajie national park and Tianmen mountain. We visited both and they were well worth it. The staff were helpful, although it was disappointing that our room was not ready on arrival at 3:30pm the day we checked in. However, we were able to grab a late lunch in one of the restaurants while we waited. The pool was great, as were the massage facilities located very close by to the pool. The breakfast selection was wide and varied and so delicious. The bed in our king room was enormous!! It is basically two queens put together and could easily have slept 5 people!! The room was always clean and the bathroom was great, with loads of amenities. The room service was also handy. We would definitely stay here again.

10/10
Exceptional
Ryo, 12 May 2019
hotel-logo-v2.pngTraveller

recommend to stay

very convenient place. clean and comfortable, biggest bed size ever.

10/10
Exceptional
Verified traveler, 06 May 2019
hotel-logo-v2.pngTraveller

Top class hotel

Would thoroughly recommend this hotel. The service was excellent. The rooms spacious and well equipped. The location is superb. We enjoyed delicious food both in the lounge/restaurant and in the buffet dinner.

10/10
Exceptional
Verified traveler, 25 Apr 2019
expedia-logo-v2.pngTraveller

The location is great, you get a pressure washer for a shower, rooms are big, clean, WiFi is fast, beds could be a little more padded though.

10/10
Exceptional
Verified traveler, 27 Dec 2018
hotel-logo-v2.pngTraveller

Great stay

My stay was great. I had nothing to complain about, except maybe the quite-mundane room design with no outstanding feature/decoration piece. The wifi was decent but I have had better one at other Pullman.

8/10
Excellent
Nhuong, 13 Dec 2018
hotel-logo-v2.pngTraveller

Close to the park

It is good stay, close to park entrance. Good english speaking staffs.

8/10
Excellent
Yong Cheh, 08 Dec 2018
hotel-logo-v2.pngTraveller

A clean and comfortable hotel

The hotel age showed but still reasonably well maintained. The bed is on the hard side and should have used pocket spring mattress. The breakfast variety is fine but the sunny side up can be done better. The waffles were not topped up when finished. The front desk staffs were helpful and offer good travel tips.

8/10
Excellent
JJ, 04 Nov 2018
expedia-logo-v2.pngTraveller

Very happy with this hotel and price that we paid. The hotel concierge was extremely helpful in giving us information since we were doing this trip exploring Zhangjiajie on our own without joining a tour. I would recommend this hotel.

10/10
Exceptional
Helen, 21 Oct 2018
expedia-logo-v2.pngTraveller

It's excellent experience for us, we would like to stay at the hotel again next time. The Indian Manager is great help. Frank (Mr Yang ) introduced a tour guide for us for the first day, very necessary for us. Nothing negative that we can think of.

8/10
Excellent
Hanno, 21 Oct 2018
hotel-logo-v2.pngTraveller

Big hotel near the main park entrance

Very large hotel just a short walk away from the main entrance of the national park and the bus station. The room was big and the bed comfortable. The breakfast buffet was also big, but many foods not really nice. The staff was very friendly, helpful and accommodating. In total (not knowing the alternatives nearby) I would recommend this hotel.

10/10
Exceptional
Thomas, 19 Oct 2018
hotel-logo-v2.pngTraveller

We had a wonderful stay.

10/10
Exceptional
Marcus, 26 Aug 2018
hotel-logo-v2.pngTraveller

Great staff, good breakf buffet, best hotel in Zh

Checkin was quick. Spacious room and bathroom. Ok wifi. Breakfast buffet with lots of options. Convenient ATM and convenience store in the lobby. The reception managers were all lovely and friendly, quickly attending to our needs. You can arrange a taxi to the airport for 260 yuan through them. Hotel pool full of children but they don't venture to the loop behind the bridge so you can have that space to yourself. They need a poolside bar. Many restos in town, within walking distance to the hotel. This is the most convenient hotel to stay in because you can walk to the gate of the park (turn left, cross bridge, then follow crowds). I suggest going to the park in the afternoon after 3 pm. It's just too overrun by huge crowds in buses in the morning. You can also walk to the Baofeng Lake from the hotel.

8/10
Excellent
Verified traveler, 24 Jul 2018
expedia-logo-v2.pngTraveller

The staff were outstanding. Guest Service Manager was wonderful. The only suggestion was at times the beer was warm. I know in China and Hong Kong many people like warm liquids, but having a good supply of cold beverages would be a plus. All in all a great time.

10/10
Exceptional
Verified traveler, 22 Jun 2018
hotel-logo-v2.pngTraveller

Beautiful hotel in a beautiful park!!!!! I highly recommend staying there!!!!!

10/10
Exceptional
Verified traveler, 19 Jun 2018
hotel-logo-v2.pngTraveller

Lovely hotel! We enjoyed our stay. Our children especially loved the pool!

10/10
Exceptional
YS, 18 Jun 2018
expedia-logo-v2.pngTraveller

Nice hotel v close to ZJJ National Forest

Nice hotel, friendly staff and service. V near to ZJJ National Forest and the Pedestrian street. Hence v convenient.

8/10
Excellent
shaowu, 23 May 2018
hotel-logo-v2.pngTraveller

Nice hotel to stay

Nice stay there. The service is great.

10/10
Exceptional
David, 14 Apr 2018
hotel-logo-v2.pngTraveller

Excellent.

Excellent location for Zhangjiajie park. Lovely room. Huge bed - listed as king size but huge. Superb service. Surely the best hotel near entrance to the park?

10/10
Exceptional
Viktor Tenman, 10 Apr 2018
expedia-logo-v2.pngTraveller

10 minutes walk from Mountains Park Entrance

Next door from The Best Show in China! Best Stuff! Best manager!

10/10
Exceptional
Verified traveler, 10 Apr 2018
hotel-logo-v2.pngTraveller

Grand hotel

This is a wonderful hotel, but for a hotel where there are many international guests, the level of English speaking and understanding could be improved. Overall though, a great stay!

10/10
Exceptional
Verified traveler, 02 Apr 2018
expedia-logo-v2.pngTraveller

Excellent hotel

I loved the Pullman hotel in Zhangjiajie. It is just minutes away from the national park and approx. an hour away from the airport. It makes a perfect base for exploring the park if you shift there straight from the airport. I drove to the park through a tourguide and driver, but im pretty sure you could walk there in a few minutes... just follow the crowd! The park opens at 7am. My room was massive, I booked a large double bedroom because it was the cheapest, and the bed was absolutely massive!. The room itself was luxurious, it had a really nice bathroom, comfortable bed and seating area. I wish i could just spend longer in the hotel. The bathroom had a seperate bathtub which could overlook the room, seperate shower, toilet and sink. The room came with all the amenities i.e. showergel, shampoo, hairdryer, tv, bathrobe, slippers, towels etc. I didnt use the pool but i could see it from my room and it looked really nice. The staff are polite and welcoming and can speak english. Apart from one quite rude staff member at breakfast time, tried to pull my room key from me as i was getting it out for her anyway so that she could put on the breakfast charges. I didnt have breakfast included and paid 129RMB for it. The breakfast itself was extensive, it had a large variety of local and western food which I was pleased about.

10/10
Exceptional
Rulian, 23 Mar 2018
hotel-logo-v2.pngTraveller

Great hotel!

It exceeded my expectations! Great hotel - clean and spacious room, comfortable bed and linens. I would stay there if going to Zhangjiajie again! And it is within easy walking distance to the "forest park" - we had a car which really was not necessary.

6/10
Fair
Verified traveler, 17 Feb 2018
hotel-logo-v2.pngTraveller

Not as expected

We went during low season and the hotel was simply not as expected, to the Pullman standards. Staff in general were helpful but English speaking staff was quite lacking. Food quality was lower than expected as well.

10/10
Exceptional
Verified traveler, 01 Dec 2017
hotel-logo-v2.pngTraveller

10mins walk to ZJJ forest or bus station

As we don’t want to take a chance, this is the only brand that we know within walking distance to the ZJJ forest park. Anyway we are happy with our choices. Location is indeed close about 10mins walking to both forest park and bus station. Room is quite clean. Breakfast offer a wide variety and every morning around 7.00am, it is full with other patrons although the room might have around 70 tables. Perhaps it is a sign the hotel quite popular with both local and foreign tourists :). Definitely will stay there again if we have opportunity to visit Zhangjiajie again in future.

10/10
Exceptional
Jeff, 20 Nov 2017
expedia-logo-v2.pngTraveller

Wonderful Hotel

Best hotel in the area. Great gym and pool (during summer months). Amazing staff. Vladamir was awesome and very helpful during our entire stay. Close to the park and everything else in town. Highly recommend.

10/10
Exceptional
Jeff, 12 Nov 2017
expedia-logo-v2.pngTraveller

Excellent Stay...Close to Everything!

Great hotel that is a short walk to downtown and to the entrance of the park. Pool, nice gym, restaurants and more. Staff was awesome. Vladamir was a huge help in where to go and what to do. An excellent staff member!

8/10
Excellent
JNCD, 26 Oct 2017
expedia-logo-v2.pngTraveller

Great stay with attentive staff for the most part.

This hotel is the pinnacle of what you will get in this area, but keep in mind that this area is still a developing country. So, yes, it is a 5 star hotel for this area but a 4 star in most any other area. The staff is generally attentive but few speak English if that is an issue for you. Vladimir is incredible and without him, this hotel wouldn't run at all. He is always there and always willing and able to help. Truly, amazing!!! The breakfast is good and rooms are comfortable. Spa is OK. Location is great as well!

8/10
Excellent
Michael, 27 Sep 2017
hotel-logo-v2.pngTraveller

Western outpost in Zhangjiajie

It's a solid Western hotel in a decidedly Chinese tourist area. It's nice, but getting worn. Not cheap. Breakfast buffet is decent and fairly priced when bought in advance (and needed before a long day of walking). Room was great, but again getting a little worn.

10/10
Exceptional
Verified traveler, 15 Sep 2017
expedia-logo-v2.pngTraveller

It was great. I liked it very much. I would stay here again if I go to Zhangjiajie.

8/10
Excellent
Katherine, 12 Sep 2017
expedia-logo-v2.pngTraveller

Convenient and up to Western standards

The Pullman ZJJ is conveninetly located a 5 minute drive from the park entrance. Rooms and restuarants are pleasant with all modern amenities. The spa is also reasonably outfitted although no staff there speak English. Get the reception to communicate with them.

6/10
Fair
Verified traveler, 21 Jun 2017
hotel-logo-v2.pngTraveller

Quite dated but ok

The hotel is quite old. We checked in quite late and the reception thought we were part of a group, when we approached them to check in the lady said wait. We moved aside from the group and it was not until a duty manager type person came along and told the lady to,check us in. She was not serving just loading on a computer, maybe night auditor.....not much English but that was OK, she said they did not except Amex but they did so changed this later. Hotel was old but more than adequate, restaurant staff were good and the guy who was called on number five was good but others were not very friendly at all, it's a shame as it is not a bad hotel.

10/10
Exceptional
Verified traveler, 06 Jun 2017
hotel-logo-v2.pngTraveller

The hotel was really good in all aspects. Everything in good condition and clean. Staff are really friendly and provided very useful info for our trip. Really nice experience!! Special thanks to Helen and Leo for their hospitality! Well done!!

10/10
Exceptional
Kunal, 06 Jun 2017
expedia-logo-v2.pngTraveller

Could not have asked for a better stay at Zhangiajie. It is a perfect place to explore the area, it is centrally located and the staff and the morning breakfast is just perfect!

10/10
Exceptional
Matthew, 19 May 2017
hotel-logo-v2.pngTraveller

Great hotel close to zjj national park.

Excellent hotel close to zjj national park. You can walk to the entrance from the hotel. Tianmen mountain park is closer to zjj city so we took a local bus to visit there. The bus station is a short walk too. The hotel was very helpful in planning our trips to the parks since we only had 2 days. Vladimir spoke great English and he was especially helpful. The breakfast deal seemed a little strange. They tried to sell us on a discounted rate if we took breakfast all 3 mornings. Either way it was outside our budget, unfortunately. Would definitely recommend the hotel to others visiting the area.

10/10
Exceptional
Verified traveler, 20 Apr 2017
expedia-logo-v2.pngTraveller

5 stars , expensive but worth it.

stayed 3 nights and i would give it 5 stars. breakfast was good.

8/10
Excellent
Nas, 18 Apr 2017
expedia-logo-v2.pngTraveller

Lovely Hotel

Pullman Zhangjiajie is a lovely hotel in this beautiful town. Close to the national park ( walking distance) and to the local shops and restaurants , with lovely facilities, spacious rooms, varied breakfast, extremely helpful and professional staff and great value for money. What more could i ask for!!! and a special shout out to Vladamir, the people relations manager. What a fantastic asset to a hotel in China. Vladamir could not have been more helpful, and went out of his way to answer all our questions and make us feel comfortable.

8/10
Excellent
Sweta, 22 Nov 2016
expedia-logo-v2.pngTraveller

One complaint

Food was not good in the hotel. I tried few item.

8/10
Excellent
Verified traveler, 28 Oct 2016
expedia-logo-v2.pngTraveller

Good place to stay for visiting Zhangjiajie

The room was spacious and comfortable. The breakfast buffet and evening meals were good on the whole but on the pricey side.Sometimes the food wasn't hot enough. Staff were pleasant and helpful. They ordered taxis for us and decided the prices. Taxis didn't seem to be on a meter as they are elsewhere in China.

4/10
Poor
SPS, 14 Sep 2016
expedia-logo-v2.pngTraveller

Disappointment On The Hotel Quality

We have check-in late about 7:00 pm but unfortunately the room was not ready and the reason given was the customer still not check-out yet. The hotel staff agreed to upgrade us to the executive floor but unfortunately is not the non-smoking room. We have not choice but to accept it caused due to long hours travelling we need to rest immediately. Overall, the hotel is old. The staff at the restaurant is not friendly, the services and cleanness of the restaurant were not up to marks. We stay there for 3 nights and every day we having the same breakfast! Conclusion, not value for money!

8/10
Excellent
JIN KIAT PHILIP, 15 Mar 2016
hotel-logo-v2.pngTraveller

Holiday get away!

This hotel is nice n clean . The only disappointment is from the room to the lobby need to pass by an open area that during these cold weather is not quite pleasant.

8/10
Excellent
Skang, 02 Oct 2015
expedia-logo-v2.pngTraveller

Enjoyable Hotel

We spent 4 nights and enjoyed nice facility, good help from the staff members. Room was very clean, bur not many drawers to put shirts etc. Bathroom was very nice! We enjoyed this the most.

10/10
Exceptional
Weiyi, 16 Sep 2015
expedia-logo-v2.pngTraveller

Great hotel close to the entrance to the park

This hotel is probably one of the best in Wulingyuan. Our room was very clean and comfortable with a balcony! The hotel is within walking distance to the National Park entrance. It's also close to the main street with all the restaurants. Breakfast at the hotel is very good and affordable. There were many selections including western styled foods and Chinese styled foods. We had a room with an extra large king-size bed, which we inadvertently booked. The room was very nice (bathroom was beautiful and comfortable), but the bed was clearly 2 full-size beds pieced together. There was a seam in the middle that was uncomfortable to sleep on. I think the bed was unnecessarily large. A regular king would have sufficed. One thing to note is that if you fly into Zhangjiajie City, be sure to contact the hotel in advance and arrange for them to pick you up. Otherwise you will be harassed by cab drivers outside the airport. Wulingyuan is in a different district than Zhangjiajie and many cabbies don't want to drive there and will demand an exorbitant amount of money. The drive from the airport to the hotel is probably 45 min over mountainous roads.

6/10
Fair
Sully, 09 Sep 2015
expedia-logo-v2.pngTraveller

Nice hotel in the area but could be a better!

I am a western traveler. (100+ countries) and stayed here while trekking Zhangjiajie... it was a nice hotel, clean, nice facilities but the staff could be better and more accommodating to western travellers. Hardly anyone spoke English and the bartenders were amateur. I had to leave early to catch a flight to Shanghai and the hotel refused to refund me for my last night and on top of that charged for the next mornings breakfast as well. That being said, I would stay here again if I decided to check out the National park as it is the nicest big chain hotel in the area.

6/10
Fair
Alda Siow Yen, 12 Aug 2015
hotel-logo-v2.pngTraveller

Consider wisely

The location is near to one of the entrances to the National Forest Park but it may not be a valid consideration if you have own arranged transportation to the attractions. The soundproofing was rather bad and you could hear guests singing from the ground floor (in the entertainment room) when I stayed on the 6th floor. The double layer of curtain was so thin that the sun shines in and the heat wakes you up as early as 6am.

8/10
Excellent
Verified traveler, 08 Jul 2015
hotel-logo-v2.pngTraveller

Good place to stay when in Zhangjiajie

Good room, hotel could do with More Western items on the room service menu, such as pizza and pasta. Service is excellent. Breakfast buffet is a mayhem, could do with faster replenishment of plates/bowls/food. Great location, walking distance from one of the forest park entrances.

10/10
Exceptional
Bunmi, 07 Jul 2015
expedia-logo-v2.pngTraveller

Excellent International Hotel in Zhangjiajie

Just had a wonderful 3 day stay at the Pullman Zhangjiajie Hotel, which is located about 15 - 20 minutes walk from one of the national park entrances. The hotel itself is a beautiful international standard hotel. We stayed in a double bed room that was quite big and very well appointed. The bathroom was spotless and filled all necessary sundries, including luxurious bath towels. We had breakfast (free) and dinner at the hotel everyday. Both were good, although dinner can be quite expensive. The hotel staff were wonderful, professional and always willing to help to ensure our comfort and safety within and outside the hotel. They provided directions and facilitated our tours of the area. Communication with people in the hotel and in the area can be difficult because most people there do not speak English, but the hotel had an English speaking staff available to assist with communication so that any issue or problem we had was resolved very quickly. A big thank you the hotel staff including, Jessie, Maria, Martin, Alisa, Sherry, Leo and all others who made our stay enjoyable and fun.

8/10
Excellent
Verified traveler, 14 May 2015
expedia-logo-v2.pngTraveller

Rooms were clean, restaurant so-so

I booked a luxury king bed room on the non-smoking floor, with specific notes when I booked. They were out of it when I got there, so I was put in a standard twin room on a non-smoking floor. They tried to talk me into staying in the twin room for the rest of my trip, and I told them if I wanted a standard room, I would have booked one which had lower price. Then they tried to give me a fruit plate, which I refused. I want the refund for the difference. Then they gave me a coupon for foot message. I did not feel like doing any more talking so I took it. The people at the front desk still do not understand what a 4.5 star hotel service should be, which was sad. It was a hassle to get my luggage out in the AM and move to the room later. I was there to enjoy scenery, not staying in the hotel. Both the standard twin room and the luxury rooms were clean, and rooms were large and comfortable.

6/10
Fair
Chris, 10 May 2015
expedia-logo-v2.pngTraveller

The only decent hotel in Zhangjiajie

Hotel seems out of place in the city. The grounds are nice and well kept but surrounded by construction zones. Two dining options available inside the hotel, including what might be the only place to get western food within a 20 minute walking radius. The room was on par with other international chains, except the beds in the double room are full size beds vs queens in other hotel chains. Pros: priced right for what you get, decent western food, decent chinese food, nice hotel grounds. All amenities expected of an international chain. Cons: checkout process takes > 20 mins (they send someone to check the room), masseuse asked for tips (Not common in China), bar staff asked for tips (again not common in China), got stopped for taking a banana out of breakfast, no executive lounge, staff has trouble with English (this was expected), Chinese restaurant forgot a few of the dishes we ordered

10/10
Exceptional
Debora, 02 May 2015
hotel-logo-v2.pngTraveller

Excellent, 5 star hotel, unappealing breakfast

We loved almost everything about the Pullman in Wulingyuan. The grounds and the room were immaculate. The beds were comfortable and the service was spectacular. Concierges were available for advice and gave good recommendations (but none of them spoke English, so that might be an issue if you don't speak Chinese). We did order an extra bed for our son in our room, which I thought was pricey. It came with one breakfast, which we didn't want. We weren't allowed to have just the bed without the breakfast, and we weren't allowed to collect the breakfasts and use them together on a separate day, which we were allowed to do in other hotels. If we missed it (which we did twice), we couldn't get them on another day so one of us had to go alone to eat every morning. If I had one complaint, it would be the food options at breakfast. They were not good for the western palate, and although I love Chinese breakfast, the Chinese choices were greasy, strange, unappealing and EXPENSIVE. My opinion. I would definitely not pay for the breakfast unless I had to. Otherwise, would highly recommend the Pullman.

10/10
Exceptional
Verified traveler, 02 Feb 2015
expedia-logo-v2.pngTraveller

Weekend Getaway

-Better than expected -Staff was very polite and always smiling -Although expensive, the hotel food was great -Breakfast was excellent, always packed -Don't speak Mandarin? No problem, staff speak good English -Complete hotel facilities, has a nice gym which I used and a large pool that I'm sure is at capacity when it's summer

8/10
Excellent
Verified traveler, 30 Oct 2014
hotel-logo-v2.pngTraveller

Great Stay in ZJJ

This is a great hotel to visit ZJJ. Close to the park entrance and right beside a good theatre for evening show. Did not have itinerary for the park so asked Mark at front desk and he gave great suggestions. Also reserved car for us to travel to the airport for early flight. Ate at both of the restaurants and service was good. Chinese restaurant allowed us to order in advance and when we arrived served us at our table. Have nice pool, but it was too cold to swim. Also have KTV for those that like to sing. I would definitely recommend this hotel for anyone visiting ZJJ.

10/10
Exceptional
Bill, 24 Oct 2014
expedia-logo-v2.pngTraveller

Walking Distance to the Park (ZJJ).

Based on my very cursory review of the immediate area, the Pullman was best English friendly hotel in the Wulingyuan area. The breakfast buffet was solid. The wifi was responsive and fast. The entire hotel staff was awesome! I loved my stay there. I have one story to share. It was raining on the day of my departure. Since I was traveling alone, I wanted to take the local bus (45-60 minute ride/$12 RMB) back to the stop closest to Zhangjiajie Hehua Airport. I asked the hotel staff in English to point me to where the bus stop was. Rather than point out the stop for me, one gentleman pulled an umbrella, escorted me to the bus stop (essentially right in front of the hotel), waited with me in the rain for the bus, and told the bus driver (in Mandarin) where he needed to stop for me. That's excellent service. 5 star effort there.

6/10
Fair
Jeremy, 21 Oct 2014
hotel-logo-v2.pngTraveller

bring your own fan

Lovely hotel only spoilt by bedroom temperatures of 33deg Celsius, they had turned the air-conditioning off as it was autumn!!! Great location to visit the attractions in Zhangjiajie , very good food a bit pricey.

10/10
Exceptional
mishaboy, 10 Oct 2014
expedia-logo-v2.pngTraveller

Terrific hotel

Excellent location, walking distance to all major tourist sites in Wulingyuan. Would come back again.

10/10
Exceptional
Verified traveler, 05 Oct 2014
hotel-logo-v2.pngTraveller

Probably the best hotel at Zhangjiajie.

10/10
Exceptional
Angelo M, 24 Sep 2014
hotel-logo-v2.pngTraveller

Outstanding service

Never have we experienced such friendly and helpful service, from the General Manager who obtain excellent tickets to a traditional theatre show at hotel discount price, to the restaurant staff who gave good advice on the local dishes we were sampling, to the very knowledgeable concierge of local attractions and costs, to the ever smiling and friendly reception staff and to the patient and obliging cleaners of our room. We attempted to speak in Chinese but it wasn't needed, many of the staff had very good English. We highly recommend this hotel to any traveller weather single or with family and children, everyone is catered for, a very big thank you to everyone at the Pullman.

8/10
Excellent
TDansin, 01 Sep 2014
hotel-logo-v2.pngTraveller

Easy Walk to NationalPark but Food is hard to Find

Hotel amenities and especially the pool were great! Western food fare is available in the hotel but on the pricey side even for China. There is a convenient store with soda for 6 CNY and packaged foods - Go left out of hotel and left towards the National Park (on the right side of the road). But I wouldn't eat any local restaurant food. Bring packaged snacks into the National Park - the food on top is greasy, and I wouldn't consider safe given the sewage situation. The hotel can arrange a "rafting trip" and sightseeing south of the park. It's a long ride through back roads, but you do get to see the sights of how the local people live. And the canyon walk is spectacular. I would recommend staying here, but bring some of your own packaged food, and be prepared to spend a lot for the sightseeing. The National Park ticket is good for 3 days - I wish we had known that earlier. The Mountains are breathtaking and a once in a lifetime experience.

10/10
Exceptional
Marcos, 10 Jun 2014
hotel-logo-v2.pngTraveller

Great service and location

The staff was very friendly, the location is great to explore the national parks, the food is good. At the time we were there there was staff from France very helpful.

8/10
Excellent
NW, 04 Jun 2014
hotel-logo-v2.pngTraveller

Great location

Good hotel at a great location. Not sure if it's a 4-star hotel by international standards, but certainly much better than vast majority of Chinese hotels. Only negative is - don't let the hotel staff book taxis for you. They don't tell you this, but they take a big cut of the fare and pass the extra cost onto you. You're much better off hailing a taxi from the street, which is very easy to do.

10/10
Exceptional
Verified traveler, 30 May 2014
expedia-logo-v2.pngTraveller

Nice luxurious experience

Really good stay. Loved it overall. Wish I could stay there one more night but i t wasn't available. The first day we had a problem about the bath tub. I had relaxing bath but the the water wasn't draining. They fixed it anyway. The pool was really huge but I couldn't use it as the timings were a little late. A great stay really.

This page has been refreshed for the best prices.
promotion

You could be seeing lower prices

Register or Login and save with our member prices

CRYPTO-FRIENDLY BOOKINGS

Your money’s good here.

Pay with CREDIT CARD
Pay with Binance Pay
Pay with Crypto.com Pay
Pay with Wechat Pay
Pay with AVA
Pay with BTC
Pay with ETH
Pay with USDT (Solana)
Pay with BNB

We pride ourselves on being the leading crypto-native travel platform. Pay for your travel anywhere in the world seamlessly using 100+ cryptocurrencies or traditional payments.