Had a wonderful stay, the open air bath rooms are incredible and the staff are so attentive. Will come again

Deserving of its Stellar Reputation

Wonderful stay. Friendly, professional and accommodating staff from the moment we drove up to the property to when we depart. The staff even helped to sort out our luggage delivery to the next accommodation in another city. Our hostess Matsuri was sweet, polite and gracious. The property itself is beautiful and exudes an old-world charm, and our room with in-room onsen is such a treat. The meals we had were also delicious and thoughtfully prepared and presented. We had a lovely time at Nishimuraya Honkan and hope to return again.

The premises were absolutely gorgeous and tranquil. The room attendant Mr. Koyama’s hospitality was excellent. Having been living away from Japan, for too long, I cannot judge the Kaiseki cuisine… it did look very beautiful… I was hoping a little more of the crab in season. I wished I could have stayed an extra day or two. Thank you!

Nishimuraya Honkan was one of the most incredible hotels I've stayed at, a real highlight in our trip to Japan. The room was fantastic as were the hotel facilities (which include a great onsen) and the team too. The kaiseki dinners in the room were utterly incredible and the Japanese breakfast each day was a delight. We loved it.

This hotel was the highlight of our Japan Trip. We loved experiencing a traditional Ryokan. The staff was very friendly and made us feel very welcome. The onsen at the hotel was a great experience as well. We loved how Kaori hosted us for the Kaiseki dinner at our room. It was very interesting to try all the traditional dishes from Japan.

BOOK THIS HOTEL! Loved our stay and totally worth the 2.5 hour train ride from Osaka. Was able to check in promptly at 3 p.m. and our bags were whisked away to our room. We immediately received our onsen pass and were able to get in a bath before our kaiseki dinner. The next morning we were able to explore more of the public baths and had an amazing breakfast. The town shops open around 11 a.m. so you can really get away with one overnight stay if not more. Beautiful property, relaxing stay and a nice option to visit a tattoo friendly onsen town

All the staff that attended us during our stay were wonderful, the food was delicious, the Honakan’ garden was beautiful and the onsen was enjoyable.

The staff was incredible at this gorgeous property. A superb multi course dinner and breakfast were served in our room each day. The room also includes a pass to all the public onsen, but the hotel also has two Onsen for guests. I was the only one using them when I went. We hated to leave, and plan to return. I give this hotel the highest marks.

What was good: - Probably the ultimate Japanese ryokan experience, in a 150 year old inn. - staff generally very friendly and helpful - quality of food is very good What could be better: - Very expensive for what it is - Rooms are fairly basic - be prepared to be woken up early as the beds are taken away by 8am

it was the best ryokan experience ever could be imagine! Service is outstanding. The staff deal with us, westerners, in the most gracious manner possible explaining things about which we were ignorant. Food was great. Rooms and the garden are beautiful. It is an expensive property but it worths every penny of it.

Amazing service in a traditional ryokan

Amazing stay for a Ryokan and onsen bath experience. We stayed for 2 nights and really enjoyed the peaceful town, delicious food, relaxing baths, and amazing service.

Kasumi was very good host. She was very professional. Also hotel is well kept and great for holiday visits. We will recommend it to our family.

Will certainly come back again

Excellent

An amazing experience staying at Nishimuraya Honkan ! Hotel staff were attentive from the moment we booked, to our stay and waving us good-bye. The hotel and garden was very beautiful. On the morning of check-out I went to the hotel’s onsen around 9am and got the whole place to myself ! So relaxing and calming. A unique experience staying in a traditional Japanese ryokan. Dinner and breakfast was a culinary delight! Haru was our host for mealtimes and she was so attentive and added to our overall experience. The whole town is charming and very picturesque and you've got 7 onsens to choose from. All the ryokan provide their guest with Yakata to wear around town which added more charm to the town. Definitely worth a side trip to Kinosakin Onsen when visiting Japan.

Wonderful onsen & ryokan experience

This is the best ryokan in Kinosaki Onsen. It has history & old world charm. Has a small but peaceful & beautiful courtyard garden. Location is good, right in town & convenient.

Good dinners and breakfasts even for a vegetarian

I'm happy about their effort to accommodate a vegetarian in our group. However, I would like Nishimuraya to offer a bottle price for sake in addition to the price for ichigou (180cc).

Loved everything, it doesn't get more perfect than that. Amazingly beautiful ryokan, kind, warm and extremely attentive staff, the veiews of the garden and the surroundings are breathtaking , the onsens in the ryokan are great, everything is stylish, sparkling clean and the food is exotic and deliscious both in taste and presentation. Could have stayed there forever, felt so relaxed and happy, very grateful to the staff for all the personal attention I have received.

Kinosaki is a picturesque town with a canal running through it. I would rate Nishimuraya Honkan as one of the top ryokans I have visited. Up there with Gero Onsen Ryokan and Arashiyama's Togetsutei. I rate the Hotel, Staff and food as 5 star. Our room assistant, Natsumi, was always cheerful and helpful. We were a party of 6 and stayed two nights. The kaiseki dinners were excellent, well presented, and the best meal in our 4 weeks in Japan.

Peace and tranquility!

The most amazing place to come and experience the real onsen culture. A charming town and wonderful service at the ryokan. The dinner was superb even if the local breakfast was a bit more challenging!

Amazing experience!

Good facilities and easy to access

The staffs are very polite and helpful starting from the introduction, foods are delicious and the honkan hot springs are very clean. Quiet room and the temperature is just right. The staff serving the meal explains details in every dish. Kimono and yukata are provided. Shuttle services and easy access. We all had a good experience.

An experience of a life time.

The ten course dinner, with the personal service in your room is a royal treat! They will dress you in Kimono and show you how everything need to be put on, as well as how to wear it. The hotel is a classic Japanese ryokan, and we highly recommend this experience

Perfect traditional Japanese experience

Every member of staff is incredibly friendly, the food is absolutely amazing, the hotel itself is gorgeous, with a great onsen and outdoor garden. Definitely coming to visit again when we return to Japan.

Great traditional Japanese hotel with class

This is my second visit in two years. The service and food quality were simply superb.

Great Ryokan in an Onsen town

We very much enjoyed our stay at nishimuraya. From the welcoming staffs, tasting kaiseki dinner and traditional Japanese breakfast to the hotel onsen, everything was excellent. Having stayed in other ryokans before, one thing we really liked about nishimuraya was where the same staff served us throughout our entire stay. This made the entire experience even more personal. Definitely also try the nishimuraya sake, it's highly recommended!

AMAZING

This was an amazing experience, the perfect way to end our trip to Japan. To get the full Japanese experience you must stay at a ryokan, and Nishimuraya was stellar. The staff, the cleanliness, the authenticity was all off the charts. Go, go, go!

The hotel services is excellent. The food is delicate and fine.

Wonderful

Une expérience inoubliable du luxe Japonais

Extraordinaire. Le genre d’endroit qui se suffit à lui même et qui vaut plusieurs heures de train pour y passer la nuit.

宿泊代が他のお宿より高く感じましたがそれに見合った最高のサービスでした。

料理が美味しくて、設備や接客も申し分ない。 また行きたいと思える旅館

さすが西村屋さん

さすが老舗と言われるほどの旅館でした。宿は古いですがサービスが行き届いていて、すごく素敵な日を過ごせました。 私が泊まった部屋は、部屋から庭に出ることが出来るのですが、他の人に庭から部屋の中まで見れてしまうので注意が必要です。あと、自販機が宿にないので購入していくことを勧めます。

スタッフの方の対応がみなさんとても良かったです。 夕食なしのプランでしたが、朝食は質も量も最高でした。 旅館内の温泉も良かったです。

部屋はもちろん大浴場も常に綺麗でした。朝食は洋食と和食をいただきました。どちらも美味しかったですが、やはり和食の方が宿的にも推しなのか、品数など力が入っているように思います。迷うなら、和食がオススメです。妊娠後期に宿泊したのですが、帰りにお守りをくださいました。ホスピタリティに溢れた素敵なお宿です。価格的に気軽に泊まれないですが、機会があればまたぜひ泊まれたらと思います。

どちらの中居さんもとても気持ちのよい挨拶を交わしてくださいました。笑顔で挨拶してもらえると気分もいいものですね。　お料理も美味しかったです。ありがとうございました。

食事も美味しく接待良かったです。

文句の付けようがありません

何も問題がありません。 古い施設ですが大変清潔に保たれています。 素晴らしいサービスに老舗の誇りが感じられます。

great service and food

When a family (7 generations) has successfully run a business and maintained or even improved many of the typical Japanese traditions, the result can only be sensational. And that, in a nutshell, is our impression after a two nights stay with superb food.

非常有歷史味道的旅館。非常優雅。

さすが老舗旅館のサービス

家族で利用しましたが、最高レベルのサービスでした。受け付けの車係、フロントスタッフ、部屋案内係、食事係の誰もが、ホスピタリティ豊かに対応してくれました。 食事も当然美味しく、特に穴子、大浴場もリラックスできました。湯上りに飲んだ梅ジュースもさっぱりします。外湯巡りも当然無料且つ手提げ袋も貸してもらえます。 さすが老舗旅館、何も不足がありません。次は冬に蟹を食べに利用する予定です。

とても静かで日々の喧騒を忘れ、滞在中はゆったりとくつろげました。 従業員さんの対応もよくまた訪れたいホテルです。

Excelente

Maravilhosa estadia neste hotel. Pura gentileza, simpatia , dedicação aos hóspedes .

Au coeur de la tradition Japonaise

Un séjour dans la ville de bains de Kinozakionsen dans ces conditions est un véritable dépaysement. Tout le confort d'un riyokan de luxe avec grand raffinement. Le dîner gastronomique et privatif est une pure merveille. La déambulation dans les rues de la ville en tenue traditionnelle pour aller de bain en bain est une expérience incontournable.

Traditional onsen Ryokan

Exceptional good service and food. Perfect for relaxation and onsen hopping! One of few places able to offer "Sumo" size Yucatans and western male size sandals.

가족 대만족 료칸

꼭 한번 가볼만한 료칸입니다! 청결하고 관리가 잘 되고 있습니다!

和のおもてなし

西村屋の特色である「和のおもてなし」がとても印象に残る。手入れの行き届いた日本庭園に面する和室での夕食、朝食も、足腰の悪い母のために事前にお願いしていたテーブルと椅子で、最高の料理をゆっくり味わいながらおいしくいただきました。料理長の献立も最高でした。客室係Ｔさんの配膳タイミングも絶妙で素晴らしかった。接遇スキルの高さに驚いた。特に、玄関、廊下、大浴場、更衣スペース、露天風呂でもスタッフの心配りがわかる箇所をたくさん発見しました。高齢の母を連れての温泉旅行を西村屋本館にして本当によかったです。

一個很高檔的傳統日式飯店

歴史と情緒に溢れる旅館

歴史と趣の有る良い雰囲気の旅館でした❗ 料理も素晴らしく中居さんの気配りも良かったです。また是非行きたいと思います❗

니시무라야혼칸

카이세키요리가 아주 좋았어오.

Exceptionnel

Décor et chambre traditionnelle japonaise superbes. Repas gastronomique le soir et petit déjeuner japonais plus sur copieux. Les yeux fermés. Onsen à disposition dans l'hôtel. Tout le nécessaire est fourni.