Mercure Nairobi Upper Hill
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Hotel Description
With a stay at Mercure Nairobi Upper Hill in Nairobi (Nairobi Upper Hill), you'll be within a 15-minute drive of Nairobi National Park and Yaya Centre. This upscale hotel is 7.1 mi (11.4 km) from United Nations Office at Nairobi and 9.5 mi (15.4 km) from Thika Road Mall. Make yourself at home in one of the 44 air-conditioned rooms featuring refrigerators and minibars. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include wired internet access (surcharge), limo/town car service, and dry cleaning/laundry services. Planning an event in Nairobi? This hotel has 5813 square feet (540 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Important information
You need to know
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Minimal age
18
Optional fees
- Fee for buffet breakfast: approximately USD 30 per person
- Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
- Airport shuttle fee: USD 35 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Arabic
Swahili
English
French
Important information
You need to know:
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Minimal age:
18
Optional fees:
- Fee for buffet breakfast: approximately USD 30 per person
- Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
- Airport shuttle fee: USD 35 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
Arabic
Swahili
English
French
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Hotel Description
With a stay at Mercure Nairobi Upper Hill in Nairobi (Nairobi Upper Hill), you'll be within a 15-minute drive of Nairobi National Park and Yaya Centre. This upscale hotel is 7.1 mi (11.4 km) from United Nations Office at Nairobi and 9.5 mi (15.4 km) from Thika Road Mall. Make yourself at home in one of the 44 air-conditioned rooms featuring refrigerators and minibars. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include wired internet access (surcharge), limo/town car service, and dry cleaning/laundry services. Planning an event in Nairobi? This hotel has 5813 square feet (540 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 24 hours
Professional property host/manager
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Cleaning and safety practices
- Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
- Property follows sanitization practices of Ecolab (3rd party expert - Global)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Guest accommodation is sealed after cleaning
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation might be required for some facilities onsite
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
You need to know
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Minimal age
Optional fees
- Fee for buffet breakfast: approximately USD 30 per person
- Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
- Airport shuttle fee: USD 35 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Arabic
Swahili
English
French
Amenities
Most Popular
Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
other
Elevator
Hair salon
Concierge services
Gift shops or newsstand
Airport transportation (surcharge)
Conference space
Breakfast available (surcharge)
Laundry facilities
Safe-deposit box at front desk
24-hour front desk
Porter/bellhop
Limo or town car service available
Meeting rooms
Wired internet access - surcharge
Wheelchair accessible parking
Number of restaurants - 2
Conference space size (feet) - 5813
Conference space size (meters) - 540
Snack bar/deli
Free self parking
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Babysitting or childcare (surcharge)
Vegetable garden
Ballroom
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Coworking spaces
