Mercure Almaty City Center
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Removed from My wishlist
Hotel Description
With a stay at Mercure Almaty City Center in Almaty (Almaly District), you'll be steps from Gabit Musrepov Kazakh Theatre for Children and Youth and a 2-minute drive from MEGA Park. This upscale hotel is 0.8 mi (1.2 km) from 28 Panfilov Heroes Memorial Park and 1 mi (1.6 km) from Hippodrome. Make yourself at home in one of the 117 air-conditioned rooms featuring minibars (stocked with some free items) and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs feature bidets and bathrobes. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Important information
You need to know
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Minimal age
18
Optional fees
- Fee for buffet breakfast: approximately KZT 5600 per person
- Airport shuttle fee: KZT 6000 per vehicle (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Russian
English
Italian
French
Important information
You need to know:
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Special Instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Minimal age:
18
Optional fees:
- Fee for buffet breakfast: approximately KZT 5600 per person
- Airport shuttle fee: KZT 6000 per vehicle (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
Russian
English
Italian
French
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Hotel Description
With a stay at Mercure Almaty City Center in Almaty (Almaly District), you'll be steps from Gabit Musrepov Kazakh Theatre for Children and Youth and a 2-minute drive from MEGA Park. This upscale hotel is 0.8 mi (1.2 km) from 28 Panfilov Heroes Memorial Park and 1 mi (1.6 km) from Hippodrome. Make yourself at home in one of the 117 air-conditioned rooms featuring minibars (stocked with some free items) and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs feature bidets and bathrobes. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Hotel policies
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 48 hours
Professional property host/manager
Cleaning and safety practices
- Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
Important information
You need to know
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Minimal age
Optional fees
- Fee for buffet breakfast: approximately KZT 5600 per person
- Airport shuttle fee: KZT 6000 per vehicle (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Russian
English
Italian
French
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
other
Elevator
Hair salon
ATM/banking
Concierge services
Airport transportation (surcharge)
Hiking/biking trails nearby
Breakfast available (surcharge)
Laundry facilities
Library
Safe-deposit box at front desk
Spa services on site
24-hour front desk
Business center
Porter/bellhop
Full-service spa
Meeting rooms
Steam room
Sauna
Designated smoking areas
Number of restaurants - 2
Number of spa tubs - 1
Designated smoking areas (fines apply)
Snack bar/deli
Turkish bath/Hammam
Parking (limited spaces)
Bicycle rentals on site
Free self parking
Computer station
Number of bars/lounges - 1
Babysitting or childcare (surcharge)
Electric car charging station
Water dispenser
Wheelchair accessible – no
