JEN Penang Georgetown by Shangri-La

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With a stay at JEN Penang Georgetown by Shangri-La, you'll be centrally located in George Town, steps from 1st Avenue Mall and KOMTAR. This family-friendly hotel is 0.6 mi (0.9 km) from Prangin Mall. Make yourself at home in one of the 443 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Property Alerts

You'll be asked to pay the following charges at the property:

• A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.

Special Instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve onsite parking
• This property accepts credit cards and cash
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Minimal age

18

Optional fees

• Fee for continental breakfast: approximately MYR 66 for adults and MYR 33 for children
• Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
• Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

Malay

Japanese

English

Chinese (Mandarin)