Hyatt Regency Shanghai Global Harbor

8.4

Excellent

115 Guest reviews

8.4

Excellent

115 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service8.2/10

Comfort8.6/10

Condition8.4/10

location9.4/10

Neighborhood8.6/10

Amenities8.8/10

Awesome place!

Great hotel w amazing convenience

It had amazing view of the city and was very comfortable and clean. The service was also excellent, and the location was great. Connected to the department store that had everything one needs: eaterie, fancy dining, shopping, etc. I would want to stay here again in our next visit to Shanghai.

the rooms are okay, decent bathrooms and clean rooms. the staff doesn't really speak English so its hard to communicate. breakfast wasn't the greatest, not many options. Hotel rooftop restaurant also didn't have the best food. best part of this hotel is the mall next to it has a lot of good restaurants to eat which is a plus.

Easy access to metro stations.

Excellent customer service. Very helpful staff . I will be back to stay again !

Location is ok, but all the facility are not good and a little bit dirty on desk or chair, also you can head someone keep making noise and the wind is also very Josie, over all it’s not worth to spend money on this property

Aircon cannot be adjusted due to centralized Aircon. Had to change room in the middle of the night.

Very convenient place for family

Great service Great food Nice rooms big and cozy

The room was large and spacious, plenty of closet room, and easy Internet access. The large sized bed was firm and there was both a shower area and a bath.

Wonderful place to stay. Staff, service, location - all great.

Loved the well appointed and clean rooms. The morning breakfast was also varied with local Chinese cuisine and the usual continental items. Staff went out of their way to assist us whenever engaged. All in all a great option for Shanghai at a reasonable price.

Everything, but it would be great to have bilingual staff

front desk bad

service is nowhere near good, especially terrible the front desk. staff need a lot of training although housekeeping is good & they are trying hard to make the guest comfortable, especially when rooms still have that plastic smell 2 years after the opening... they set up the air purifier in the room for the smell. wont recommend this hyatt hotel

Good location near stores and subway. Very close to beautiful campus of East China Normal University.

Poor room with a big pillar. And much noise from high-bridge way.

The properties were great but the staff was not very welcoming.

The only unpleasant event was the breakfast . We were offered cold and hard bread with one thin slice of butter .

Perfect location! But the wall mirror next to the door is really scared me after I shut the door.

Facility is relatively new, clean and comfortable. It is next to a big mall which includes a lot of shops and restaurants. It is a bit expensive compared to the others, but worth it. Service is excellent, the lobby staff is very helpful and courteous. Only shortcoming is that the hotel is far away from major attractions in Shanghai.

Lucky to get a room around 12 pm, although floor has some nuts residuals. But overall, the bathroom and bed are very clean. Bath tab too small though.

High quality new hotel in a good location.

Brand new hotel of typical quality standard of Hyatt. It's in a great location connecting to Global harbour shopping centre and cross road to a subway station. Very happy with my stay in this hotel.

Would not recommend this hotel

1. Rooms - The hotel is located bedside the mass rapid train track and with constant noise coming to the room. I have to change my room 2 times to reduce the noise and resolve issue that the room does not come with working desk for business traveler. 2. Food - The rest. food is bad and do not order their egg benedict! 3. Services - The housekeeping services very bad. I asked for water or bath towels , it took long time and I need to call them again to deliver them. I needed help to open a can of milk, the staff came after we called 2 times and waited for 1 hour but the did not open the can. Instead she said she will asked the kitchen to help but no one came to help us. Asked for conceige to help with lugguages and again took a long time that I eventually did it myself. 4. late check out - As a member of Hyatt, I was told I can have late check out to 2pm but on the last day told that I must check out at 12pm. I would consider other hotel chains in my future travels which provide late checkout as member benefits.

Close to shopping

Decent hotel close To shopping. Hotel does need to get better at ordering taxi for Customers. They don't have taxi waiting on site like other hotels. Could also offer more western dishes on menu especially on late room service menu.

Surprisingly Primitive Hyatt in Shanghai

Booked the hotel because it's near Hongqiao airport & Jiading area where I am visiting, and it's new. While all were true, the scathing review of this property turns out to be equally true, and cannot make up for its advantages. The broken AC in 2nd night can be forgiven as a rare exception. But the room service breakfast, and (on second day) the Regency Club were shocking! While most hotels bewilder me with huge array of choices, this hotel has the smallest menu in the world, and smallest portion of yogurt I've ever seen of any hotel. The Regency Club & its food looks like a movie set. Looks OK, but most were not edible. When I asked for regular coffee because the expresso coffee was unacceptably bitter, they actually charged me for the coffee. YES! NO JOKE! The condescending attitude of the staff there was laughable because they had no idea what they were doing ... I think they forgot Global Harbor really isn't downtown Shanghai ... 5KM seems like 500 miles ...

A very pleasant stay!!

Overall a very good experience, close to mtr and line No13 is a very convenient to take you to the city centre. Hotel within Global Harbour Mall is superb with some good restaurants and a supermarket. Would highly recommend !

Stellar Hotel

New hotel, soft open, inexperienced young staff, great facility, lots of positive energy

good choice for traveling in SH

The hotel is located near the unground station

Global harbor stay

It was very much of a pleasant stay. I will return continuous as I return to Shanghi

Très bon séjour, personnel attentif et parlant anglais, au moins à la réception.

Excellent

NO English Language!!!!!!!!!!!!!!!

From a Group like Hyatt,I DEMAND that the staff speak English! find someone who speaks English (apart from reception) is impossible! there is basically no way to communicate if you don't speak Chinese! UNACCEPTABLE!!!

방은 금연실이지만 복도에는 담배냄새가 정말 심했어요. 그리고 청소하시는 분들은 정말 친절하신데 데스크 직원 분들은 글쎄요. 체크인할때도 체크아웃할때도 별로였어요. 데스크 직원들 말고 다른 직원 분들은 친절합니다. 2019년7월부터인가 규정이 바껴서 칫솔이나 면도기같은 일회용품이 제공되지 않아요. 다만 슬리퍼랑 샴푸들은 제공됩니다. 칫솔 한개에 25위안 받아요. 꼭 챙겨가세요. 이 호텔의 장점은 3,4호선 진샤지앙루 2번출구로 나오면 바로 있어요. 그리고 쇼핑몰이 있어서 쇼핑이나 먹을것들 한번에 해결 가능합니다. 중국에서 숙소가 지하철역이랑 가까운거 은근 무시못해요. 중심시내지랑 가까운 곳은 아니지만, 쇼핑몰이 붙어있어서 편하니 숙박시 참고하세요.

청소상태가 안 좋았어요 테이블 밑에 먼지덩어리가 뭉쳐있었고 다음날 청소해달라고하고 외출했는데 전반적 비품만 체크하고 청소는 안했는지 전날 먼지는 그대로. 보이는 곳만 대충 치웠다는 느낌 조식도 그냥 그저그런정도 직원들의 친절도도 보통 기대를 많이 하지않는다면 그냥 지낼만하다

ベッドの質以外は最高！

受付もスムーズ、朝食バイキングも豊富！立地は地下鉄直結、ショッピングモールにも直結で便利。但し、案内板が少なく迷いました。また、ベッドの質だけが低く残念でした。

方便、價格合理、空間寬敞

Not many stuff speak English.

施設全体がとても綺麗だった

樓下有型商場，地鐵站，十分方便，新洒店，整體服務良好，唯獨洗手間有少少臭味

Staff is nice and room is clean. No bad smell in the room. Everything is good and very convenient for shopping. Definitely would like to stay next time.

非常好的体验

非常好的体验，设施很完善，房间比较新。很棒！

很好的酒店，尤其服務態度非常讓人賓至如歸。

干淨舒適

住了四晚，房間很整潔，每天也會整理得很整齊干淨。服務也很好。酒店也很新。樓下就是環球港商場，旁邊也有地鐵站，雖然不算熱門商區，出行飲食都挺方便的。

意外と便利なホテル

上海の中心部からは少し離れるが、駅前で、ショッピングセンターの中にあるホテル。スタッフの対応も親切で、好印象でした。ルームサービスで注文したコーヒーが最高に美味しかったです。個人的にはまた泊まりたいです。

非常适合第一次来上海的朋友

适合商务差旅，里环球中心也近酒店很新服务很好

Convenient and spacious

Location is convenient, just next to a huge and modern shopping plaza. MTR station is beside the hotel. Bathroom is spacious with both shower and bath tub. Toilet is separated and can be used alone. Size of TV screen is above average standard. Wardrobe is also big. The only unsatisfactory thing is that you need to take a lift to 7th floor (check-in and out counter) and transfer to another lift to access accommodation floors. Soundproofing between the door and the corridor needs improvement.

Great Experience

上海市区的一家高性价比酒店

nice location which very close to metro and shoppi

nice location which very close to metro and shopping mall, staff is friendly and helpful. good experience for family and business. highly recommend to friend for revisit.

硬體有改善空間

窗戶無法緊閉，風聲很大，後來換房間