With a stay at Hoshino Resorts KAI Hakone in Hakone, you'll be on the riverwalk, within a 15-minute drive of Lake Ashi and Tenzan Onsen. This 4-star ryokan is 6.4 mi (10.3 km) from Hakone Open Air Museum and 6.8 mi (10.9 km) from Hakone Kowakien Yunessun. Make yourself at home in one of the 32 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour front desk, multilingual staff, and a library. Free self parking is available onsite.

Property Alerts

You'll be asked to pay the following charges at the property:

• A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

• Reservations are required for massage services. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
• Children 11 years old and younger are not permitted at this property.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
• Contactless check-in is available.
• Enhanced food service safety measures are in place.

Special Instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Additional fees may apply to children for items such as extra bedding and meals.

Minimal age

18

Spoken Language

Japanese

English