Fair
164 Guest reviews
West Bay Beach, Roatan, Honduras. See map
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When you stay at Henry Morgan Resort - All Inclusive in Roatan, you'll be on the beach, within a 15-minute walk of West Bay Beach and Penelope's Island Emporium. This all-inclusive property is 3.4 mi (5.5 km) from Half Moon Bay Beach and 0.5 mi (0.8 km) from West Bay Mall. Make yourself at home in one of the 10 air-conditioned rooms featuring refrigerators. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a ferry terminal shuttle.
No elevators
Professional property host/manager
Pets not allowed
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Italian
French
Spanish
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Spa
Entertainment
Non-smoking
Childcare
Banquet facilities
Transportation services
Hair salon
Gift shops or newsstand
Shopping on site
Airport transportation (surcharge)
Garden
Free breakfast
Safe-deposit box at front desk
Spa services on site
Multilingual staff
24-hour front desk
Express check-out
Full-service spa
Wedding services
Pool umbrellas
Billiards or pool table
Number of restaurants - 2
Tennis on site
Number of outdoor pools - 1
Ferry terminal shuttle (surcharge)
Free self parking
Number of bars/lounges - 1
Number of beach bars - 1
Pool sun loungers
Terrace
Babysitting or childcare (surcharge)
Banquet hall
Wheelchair accessible – no
Please do yourself a favor and stay away from this Hotel. It is very old, smells like mold. The only good thing about this Hotel is the friendly staff.
Love the layout, the food, the staff is amazing.
Excellent staff and clean facilities.
Need Urgent maintenance. And the taste of the food was not good. Variety is good, but flavor is missing.
The need maintenance
Food was really good, the hotel was so clean and everything well organized. We had a room in front of the pool and just steps away we could enjoy the beach. We had an amazing experience and will be coming back for sure. Thanks to staff for 5 star service! Hasta pronto Henry Morgan!
Great location
Overall good. The property was beautiful. Food was great, the room was just average, maybe a tad below. It was clean but dated. The shower head and bathroom faucet was a mist. Sheets were rough and the blanket included was scratchy fleece. They had a night show that was pretty loud and lasted til 11pm, so hard to fall asleep to that, and there were bright lights outside not blocked by the curtains. The drinks that were included were good and a nice variety (beer and mixed drinks) Staff was very friendly, but be prepared for a bunch of people everywhere trying to sell you an excursion or something. It’s definitely family friendly, with some activities for the kids. Pools were nice. The grounds were well maintained. If you’re a drinker and want included food it was great. Walking distance to everything
All inclusive all you can eat and drink. Entertainment for kids and adults at night.
The staff was very welcoming and very attentive to our needs. What I wasn’t afawn of was the salty water in the resort. Even the shower water was very salty. The bathroom was mid for an expensive resort like this one I expected the design to be better. The food was great. The night activities even better.
I liked the beach and the patio area! But I was not happy about having to walk so much from the rooms too the beach or restaurant
Beautiful beach front but food options were very little.
The ALL-INCLUSIVE is not all inclusive, unless you enjoy Miller Lite and High life beer. They will charge you extra for everything else, including lattes, champagne for mimosas. The staff was rude at times, the food was NOT good at all. Save your money and stay somewhere else.
Other than the rooms being slightly outdated (J1.J2,J3) it was really beautiful with nice staff, fun environment and the food was actually edible unlike some other resorts I’ve been to. I will recommend this place to others and if I go back to Roatán I’ll stay here again!
Perfect
The staff goes above and beyond.
There was not enough places to eat one restaurant and one snack bar It would also be nice in more of the resort employees know English like bar tenders and security also they need to clean up the grounds
The first day arrived at the hotel I was miserable. I had requested a room ocean view and the hotel never responded any of my mails . I was assigned a room with no trees around in the B31 section. It was so hot. No winds blew. According to the manager there was no more room available. Only one card key is given per two person in a room. The sink was damage. The next day July 25, I had to basically plea to get another room and a card key for the room. Thanks God that there is an Angel named Kimberly that understand customers needs and is very supportive. She was very helpful in getting our family transportation. The hotel need more people that know how to deal with customers like Kimberly. The food si very good, the workers at the cafeteria are excellent. Can’t complain about the food. The drinks at the bar not good. I wanted Honduran beers not miller lite and cheap sugary drinks. The hotel looks good but too hot and too many mosquitoes. .The taxi and bus drivers are very friendly specially Celin . Celin and George were constantly checking on us and offering their help. The dancers from Tegucigalpa excellent show.
The Wi-Fi don’t work. No TV service; they took 5 hours to fix it. Happened twice.
The property is in a great place, but needs upgrades in its overall infrastructure the rooms are outdated and falling apart, most staff members are very friendly except for the receptionist, the food needs more variety eating the same thing every day gets to be boring, but overall the food was good, it just needs to change once in a while.
beach nice
Henry Morgan has a great securiry in place, very nice and kind personel and the food is good.the rooms needs a lot of impruvemens, bathrooms are in very poor conditions, no coffe maker in the rooms as telephone to communicate with the front desk in case of emergency. There are no funs around the halls outside of dinning rooms area. 90 percent of the beach chairs are broken and there are not umbrelas to protect you from the sun.
I wish there were more places in front of the beach
Very nice place to stay
Staff was nice. Felt safe. Near beach, pool, Gym meeds to have air conditioner tho.
I had issue with my air conditioner in my room and they did not fix it the coolest it got was 75 degree F. Also no service at pool or the beach you had to walk back to bar to get a drink which i never experience in a all inclusive hotel, but people who came on cruise with daily passes and had to pay for their drinks had this luxury.
Great location, very friendly people. The buildings are dated and in minor disrepair. Upgrades and renovations are being done, which is positive.
Ac only worked sometimes. Hot water only worked sometimes. Food wasn’t good.
I wouldn’t stay there.
Some of the staff aren’t friendly nor helpful at all. The rooms aren’t as pictured, I had to ask to be moved to what I paid for.
Everything
Loud music till 11:00 PM. Put us in a pool room , when we selected a garden view as stated in our iteniary . They would never fix TV after two attempts and several requests. We left after 2 of our 6 paid days. How do we request refund?
Need cleaning bad! Make sure you have a backup plan about transportation, after confirming with them more than 3 times at the airport they told us they were not picking us up. Pool was so dirty! The mattress very dirty, bathroom and outside shower. The tv never worked. Bar only have a few drinks available. The security was smoking weed at night time while working. The hotel needs work
I loved that it was all inclusive. The room was super clean, spacious, beach front, the rustic feel. I love that it is all wood and the greenery. The Karaoke entertainer was the best. The gentlemen at the bar so friendly so attentive. At the dinner the gentlemen and ladies serving made us feel like family. Also we met Massaging girl in front of the dinner awesome made me relax on my anniversary vacation. I had a blast it was our 12 year wedding anniversary. I didn't want to leave. Beautiful place to stay.
the property has verry poor maintance at lease my room had leak maken a mess in my area the first 2 nites air con not working tv not working coakroaches allover
Average stay
Acerage service, old property and front desk staff were rude and non helpful
Not good.
We had door locked couples of times I had to go to lobby ask them what is going on first We had to You people about the reservation on June 16 We talk to two people about We had flight delay We to go to Laguardia to next day.
Pros: Beautiful a intimate property. Very natural, and the staff do their best to maintain it. Overall, it is older and could use a facelift, but beautiful beach. Also, it is a very "locals" hotel... the staff spoke only Spanish, and all entertainment was geared towards locals and spanish-speakers. Customer service is amazing, and the food was great on the weekend. On the weekdays, people from cruise can buy a day-pass to hotels, and vendors PACK the beaches. I would say 3.5/5 overall due to efforts. Local alcohol, nothing top shelf. And not too many places to eat, especially late at night. For daytime and just a place to stay while you take in the island - perfect. I must say, it was also super safe. I felt very comfortable there the entire time.
Outdated resort but the staff was really nice although the maids barely cleaned our rooms. Also be prepared for no wifi. Theres only wifi in the lobby and bar area. Other than that the food was good and the staff always has activities for everyone! Lots of things to do which was amazing.
Best beach on West Bay. Has all you need while being very laid back. Drinks and buffet are included.
Very disappointed our room was extremely hot and had to get a remote for the air conditioner.
Beautiful view!
place is very rundown. internet was not good. food was consistently dry and uninspired
The light goes off every minute there is no phone in the rooms the internet does not work the bathrooms of the rooms have bad smell the Wi-Fi only works in lobes and not in the rooms the food is not the best
Nothing
Some of the staff were great and others not so much. Housekeeping missed our room one day. Food was never as hot as we like it. Wish more of the staff spoke some English. Old property in need of an update. Entertainment too loud at night. Sprayed for insects when guests were present or 5:30am
Not a 4 star hotel as stated
Pros: great location on the beach in the middle of everything. Staff is very nice and fun and kind. Enjoyed the food and waiter service in the dining room. Enjoyed that they always had music going during the day! Cons: To be brief , it’s a very minimalist bare bones hotel. Perhaps we just stayed in the wrong side but there did seem to be nicer rooms on Block A&B near the family pool. For me the room is very important so it left something to be desired but might be a good fit for another type of folk. The room amenities were lackluster but the staff was very sweet and did their best. The liquor is low shelf to be honest but it’s all included. Food was great everyday ! Very attentive staff but note that there are gaps of time in which there is not food available. There is no wifi in the resort area only the lobby so if you’re looking to work from the room good luck..but if you want to disconnect, cool! Beach is lovely, ambiente is lovely , people dancing enjoying themselves. Just be mindful of the rooms.
I would give this Resort a 5 star rating if the resort company gives the property a face-lift and some fresh paint in areas that are needed. Front desk staff, entertainment staff, food and beverage staff and my hotel room, all receive an excellent rating. If the customer does not mind a rustic feel, then the resort could easily receive a 5 star rating. Highly recommended to all that can meet this beautiful island. HM receives a 4.75 star rating.
Warning - No hot water in showers - no wifi
This seems like a resort for locals - if you do not speak Spanish do not stay here it will be very difficult and uncomfortable. The accommodations says there is wifi in guest rooms. There is no wifi in guest rooms!!! We had to work and couldn't because of this. The is NO HOT WATER for the showers. Very cold salt water showers in each room. The bathrooms are also disgusting. Property is falling apart. Food was fine. Beach was excellent.
Need lots of improvement
I have stayed at Henry Morgan-Roatan before. That’s is why I booked there this time. I was a little disappointed about the restaurant and the food. Also there used to be a theater and a welcome show at night that would tell you the story about the island. The restaurant had the best food, other hotels around used to buy the risk band to eat at Henry Morgan. Now is a smaller area and limited menu, I guess is another thing to thank Covid 19 Overall it was pleasant for what we paid for and the amazing location on west bay.
like junk yrd. A lot of moscitos, very poor food, not so mach fruts and vedge, to bed, nothing to say samthing good .
People are nice. Maintenance need to be improve. The rooms bathroom toilet cover was broken. I reported and was not fixwd yet.
Beatiful beaches, hotel is nice but not a 5. The food is good if you like local food.
This hotel has a great location in West Bay. The pictures they have available at Expedia Site and their site are amazing, to the point that they no longer repreesent the real and terrible maintenance condition of the hotel. We asked to be released of the reservation and be able to leave the hotel as soon as we checked in but the would apply 50% penalty charge and we were changed of rooms. Eventhough, also the food was terrible and we had to pay extra to eat outside paying for an all incluive that was unable to be used. Bad food, bad quality liquors, we really felt cheated. The change of room and the complimentary internet was a nice try but during the stay the place still was old and with bad quality food and drinks.
Nice hotel close to beach with a great diving facility
I had a great time. Emmanuel was the best example of excellent customer service. I enjoyed the food, the beach, the gym...our excursions, the spa treatment....I'll be back.
Needs upgrades
The hotel is not as we imagined. It was a group of 6 with 2 rooms. 4 in one and 2 in the other. The room for 4 adults had one king size and a twin bed. During the reservation it was requested that 2 Queen size beds were needed. Now the room where me and my husband stayed had 2 queen size. Keep in mind that this was the fourth room that was given to us.... the first room we had a 15 mins walk from the the room to the beach, the second room was good but the AC was out of order, the third room was given to me by mistake and finally at the end of the night I was given the correct room. Now, there are no irons in the rooms. If you need one you must call the front desk and request it. However, keep in mind there is only ONE iron for the entire hotel!!! It only took me 2 days to get my hands on it! The bathrooms need an upgrade. The food buffet is good but the menu needs to change. It’s the same menu during lunch as it’s during dinner. No room service! The highlight of our trip and resort was beach and a dancer by the name Manzano! Don’t get me wrong... all the dancers are amazing but Manzano has a vibe that’s amazing!
Overrated
The rooms were not as requested. Asked for a king size through Expedia and they gave me 2 double sized beds. The door of the room was found wide opened. There were no towels, shampoo or soap. Reflected the issues with the reception but nothing happened.
Everything was mediocre, and outdated drinks were not good except for the canned beer, beach was nice but crowded with people off of the cruises and peddlers. No liquor was served before 11am not even mimosas
The room was especially spacious, the kitchen staff were all very friendly, however the bartenders were very rude. DO NOT sit on the cushions in the lobby as a friend of ours fell asleep there and got bitten all over his body I believe it was BEDBUGS. The restaurant on the beach was horrible and also very rude. They say they offer free parking this was a lie. They say you can get internet but they fail to tell you that you have to use it in the lobby ONLY!!! It doesn't reach anywhere else. The good part was they make fresh doughnuts and fried chicken daily.
Only a deal if you're a drunk
One employee, the multi lingual host George I believe was his name, was very nice. The reception host Lsibeth seemed put out that I had booked on line and paid a discounted rate, when I handed her my conformation page she rolled her eyes and called registration to confirm my registration and payment, not knowing I spoke Spanish I guess. The shower was in poor condition
Not a good hotel, I'll never recommend it to anyone
Entertainment amigable bilingual staff very secure
Beautiful beach wonderful facilities clean great food
Not worth the trip . Go to grand roatan much nicer
The only redeeming qualities of this place is the beach and water. I had tried to communicate with hotel for transportation but was never confirmed. Driver forgot to pick us up even though once we got to the hotel. I was on the list for transfers. The staff is not interested in striving for excellence. It's as though there was not training or customer service goals. The room I was in was a quarter mile away, the fridge was broker, only was given 2 12oz waters for the entire week. Was told I have to walk back to reception to refill them. The room was only cleaned 4/7 days I stayed. Numerous times they forgot to restock towels, soap and shampoo. Ther was no central lighting so reading was very difficult. One resturaunt with unsafe/ unedible/ un appitizing buffet that was circulated between meals. Everything was over salted. I ate an all carb and fruit diet since it was the only thing safe. ( they served raw pork) The bar is limited to 4 liquors( tequila, rum, vodka and gin). I don't think they had even gone to bartender training. The beach bar ... you had to walk to when you were thirst because no one would serve you. The employee Alex would make faces when you requested anything (including soda). Would make judgemental comments and never smiled or gave pleasant responses. The onsite dive shop is really great for those who dive or snorkel. The beach however is not private. Everyday tours from other hotels or cruise ships would flood the beach. Go somewhere else!!!
Clase to the beach
The hotel in in front of the beach. The quality of the food and beverages are regular.
Hotel has gone downhill
The hotel staff at first could not answer many of our questions. The room they gave us at first seemed so dirty, it smelLed like mold and it was sooooo small! We asked to be changed because we had paíd for a villa. In the villa, bathroom did not flush, the shower was not working well and neither was the AC. Half of our group had problems with their rooms. This is definitely not what I expected for such an expensive hotel. Its NOT what it used to be! I dont think we will ever recommend it again.
Great beach, excellent staff, good rooms!
My experience here was mostly great! The staff is amazing! And the beach was beautiful. The resort isn't as modern as some of the others, but thats how I liked it and it was still a great experience. The only issue I ran into the entire time was the shuttle to and from the airport. Was able to reach the resort to request one when we arrived, and when leaving the shuttle was extremely late and we were just seconds from missing the flight (fyi the shuttle is not included, they neglected to tell us this). Otherwise, we had a great time! I would definitely recommend taking advantage of the excursions. We did the diving, night snorkeling and dolphin excursion and loved every bit of it!
Expensive for the price paid
Only Honduran traditional food and Italian dishes, no seafood, no traditional dishes from the coast. Good entertainment staff. Clean but very old rooms and pool need remodelation. Friendly staff. Bad beach towel services (only by timing) sometimes I couldn't find towels... you have to go early in the morning for it and only 1 per day! THIS IS NOT A HOLIDAY!
Nice Hotel in a great location!
Excellent hotel, for the price. Food was really good but drinks could be better. Beach was nice and relaxing.
Reservation
First I want to tell that my reservation, was not made in the form that I order, and they say that you just sended for one room and I had in my voucher two rooms it taked almost 3 hours to check in. Also the hotel cost is to much for what you recive. As example I request tomato juice and they do not have.
No bueno
Poor customer service, unhelpful. no hot water, bathrooms were old and with mildew and bugs. Wifi only in the lobby. Housekeepers, left my room unlocked twice! I will not stay here ever gain.
Henry Morgan
Love the entertainment
Henry Morgan Resort - All Inclusive | Home in Roatan | Travala.com
Only some rooms have hot water. Food was okay but they had plenty of options. Staff is super friendly.