A stay at Hakone Airu places you in the heart of Hakone, a 10-minute drive from Odawara Castle and 12 minutes from Hakone Open Air Museum. This 4-star ryokan is 5.5 mi (8.8 km) from Hakone Gora Park and 5.7 mi (9.2 km) from Hakone Kowakien Yunessun. Make yourself at home in one of the 15 guestrooms featuring refrigerators and minibars. Rooms have private furnished balconies. 55-inch LCD televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature spring water baths and complimentary toiletries. Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. Guests may use a bus station shuttle for a surcharge, and free valet parking is available onsite.

Property Alerts

You'll be asked to pay the following charges at the property:

• A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

• Hot springs access available from 3:00 PM to 9:00 AM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• A car is not required for transportation to and from this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Enhanced food service safety measures are in place.
• This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan).
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Special Instructions

The front desk is open daily from 7:00 AM - 9:00 PM. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve onsite parking and high chair
• This property accepts credit cards and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Additional fees may apply to children for items such as meals.

• Property Registration Number 2986

Minimal age

18

Optional fees

• Late check-out fee: JPY 3300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Japanese

English