Located in Shenzhen (Luohu), Grand Hyatt Shenzhen is within a 5-minute drive of The MixC Shopping Mall and Huaqiangbei. This 5-star hotel is 1 mi (1.6 km) from Dongmen Pedestrian Street and 1.1 mi (1.8 km) from Luohu Port. Make yourself at home in one of the 471 individually decorated guestrooms, featuring iPod docking stations and minibars. Wired and wireless Internet access is complimentary, while 40-inch LED televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Shenzhen? This hotel has facilities measuring 29805 square feet (2769 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

You need to know

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property requires guests to wear swimming caps while in the pool.

Minimal age

18

Optional fees

• Fee for buffet breakfast: approximately CNY 218 per person
• Airport shuttle fee: CNY 700 per vehicle (one-way)
• Late check-out is available for a fee (subject to availability)
• Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English