Garden Palace Hotel Surabaya
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Removed from My wishlist
Hotel Description
With a stay at Garden Palace Hotel Surabaya, you'll be centrally located in Surabaya, a 3-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall. This upscale hotel is 0.1 mi (0.2 km) from Surabaya Youth Center and 0.4 mi (0.6 km) from Sharp Bamboo Monument. Make yourself at home in one of the 360 air-conditioned guestrooms. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Surabaya? This hotel has 8608 square feet (800 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Important information
You need to know
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Minimal age
18
Optional fees
- Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
- Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
- Uncovered self parking fee: IDR 60000 per day (in/out privileges)
- Uncovered valet parking fee: IDR 25000 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Indonesian
Important information
You need to know:
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Minimal age:
18
Optional fees:
- Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
- Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
- Uncovered self parking fee: IDR 60000 per day (in/out privileges)
- Uncovered valet parking fee: IDR 25000 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
English
Indonesian
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Hotel Description
With a stay at Garden Palace Hotel Surabaya, you'll be centrally located in Surabaya, a 3-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall. This upscale hotel is 0.1 mi (0.2 km) from Surabaya Youth Center and 0.4 mi (0.6 km) from Sharp Bamboo Monument. Make yourself at home in one of the 360 air-conditioned guestrooms. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Surabaya? This hotel has 8608 square feet (800 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Hotel policies
No cribs (infant beds) available
Parking height restrictions apply
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 48 hours
Cleaning and safety practices
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Guest accommodation is sealed after cleaning
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation might be required for some facilities onsite
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
You need to know
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Minimal age
Optional fees
- Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
- Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
- Uncovered self parking fee: IDR 60000 per day (in/out privileges)
- Uncovered valet parking fee: IDR 25000 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Indonesian
Amenities
Most Popular
Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities
other
Elevator
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Airport transportation (surcharge)
Conference space
Fireplace in lobby
Breakfast available (surcharge)
Laundry facilities
Television in common areas
Garden
Health club
Nightclub
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
Full-service spa
Meeting rooms
Wedding services
Designated smoking areas
Grocery/convenience store
Number of restaurants - 3
24-hour business center
Conference space size (feet) - 8608
Conference space size (meters) - 800
Designated smoking areas (fines apply)
Snack bar/deli
Parking (limited spaces)
Self parking (surcharge)
Valet parking (surcharge)
Number of bars/lounges - 2
Number of coffee shops/cafes - 1
RV, bus, truck parking (surcharge)
24-hour fitness facilities
Terrace
Babysitting or childcare (free)
Ballroom
Banquet hall
Reception hall
Uncovered parking
Secured parking
Uncovered parking
Secured parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchairs available on site
