Four Points by Sheraton Shanghai, Pudong

7.8

Very Good

267 Guest reviews

7.8

Very Good

267 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service8.0/10

Comfort8.2/10

Condition7.8/10

location8.2/10

Neighborhood8.0/10

Value8.0/10

Amenities7.8/10

I like the hotel but there was no food , no open restaurants at night. It was very inconvenient

Close to subway station. Very convenient

Business trip 18th Nov

Usual and my prefer hotel in Shanghai unless no room available.

Aircon need to improve, not cold enough for me even fully switch to 0 degree.

Front desk staff, Ki Ki Han, was very helpful. She help me to check out with ease and assist to get a taxi for me to airport. Thanks Ki Ki.

Good hotel…a little old… good service… convenient location.

China business trip 6 - 11 May

On Business trip

The sidewalk was torn up replacing water pipes near both entrances and the extremely rude moped drivers think they have right-of-way on the sidewalks over pedestrians. The property interior was very nice but many of the facilities (bar, lounge bar, etc.) were closed for renovation. Rooms and service were very good to excellent.

Good trip

Everything good except that the mattress is tok soft

Everything is great!

The hotel is very clean. Eating outside is ver convenient.

Staff are very nice. The bedding is very comfortable.

Room too small. Building exterior part, quiet old.

The hotel was clean and service was good. But they showed me 3 non-smoking rooms and all of them had smell of smoking. I had to open window and turn off air-conditioning as I suspect the smell came from the air-conditioning tunnel. They need to clean the carpets to remove the smell..

It was good to have access on metro or taxi. For me I was wonder in this hotel at reception nobody speaking average English. Shanghai is international bay.internet was slow.

Adequate

The rooms are fine. However, The fitness center does not have much equipment in it. There are no hand weights at all. The breakfast was a huge Buffett, but I had trouble getting the attention of the staff to get coffee.

Business trip to Shanghai

Good location, walking distance to MRT station and malls. About 30 mins walk to Jin Mao Tower as well.

Good location

Satisfactory

Was a good stay

Good location

Reason for not recommending because for the same price paid, you can have better option with better maintained facilities. But if you need to travel in and out frequently, then this is really a good option - 2 minute walking distance to the metro station and taxis available easily too. Food choices plenty within 5 minute walk from 3 sides of the hotel.

Was ok

Hotel is just ok. I’ve stayed at worse and stayed a lot better. For the price we couldn’t complain too much. Bar prices are way over the top. Only one English speaking team member. The area is not great as the subway is not walking distance. Be prepared to catch taxis.

Ok

As every other comment, hotel is on the old side. Breakfast was ok. Location was good for our needs. Staff is typical. Happy hour is free!!! for platinum members, unfortunatly that is specified only after you order. Top floor restaurant was super busy, had to reserve. Didnt try it but smelled good. Sports bar was empty with blasting air con.

Excellent location for people going for Exhibition at New Shanghai Expo Center,

Very good for its price

Overall hotel presentation and service all fits well to my level of comfort.

Shanghai Nights

Staff are friendly have limited English checkin was easy a major refurbishment needed in rooms

酒店服务人员很友好。位置的交通也很方便。

Good Location

The room are clean and lots of choice for breakfast. The staff were friendly & helpful. The metro entrance just in front of hotel. (3 minutes walking distance) Family Mart, foot massage & McDonald place across the street.

Happy stay, no complaints

As per international std, rooms should be new n mainted. Though spacious, but everything has been wared off. I’m talking about suite room.

Mixed.

Restaurant / bar area was not to the level I would expect for a Sheraton hotel. However the staff were polite and informative. Useful being near a tube station.

Mr.Jordan the manager took care of me well

great stay

very unhappy and unsatisfied stay

the most horrible 5 stars hotel we have stayed and it doesn't deserve 5 stars....3 stars is more like it. Taxi drivers always confused with 2 hotels that has exactly the same name and near each other. the bedsheets feels rough and unclean, very unprofessional staffs claiming client's fault ( instead of apologising) when bathroom hanger fall on client's feet.

a little out dated..

This Hotel is little outdated, but then again, it is a only four star Hotel. I was a little disappointed thought it should be better. The new Sheraton hotel is actually next door with the same name.

Good location and service

The location is good, just 5 minutes walk to metro station. Overall the hotel is good in terms of service and comfort. Wifi is fast and lots of choice for breakfast. The only bad thing was that the toilet had bad smell.

Rather old

check in counter staff are slow and english communication ability was not satisfactory even though it is an international chain. Wall of hotel rooms are thin and you can hear next door clearly. In general a rather old hotel.

A meh (3 points) by Sheraton

The location of the hotel is good but the hotel staffs are rather useless, I had requested twice for calling the taxi and the second time they have ended up calling an Uber which is quite pricy in my opinion. The room is clean but dated, a lot of the amenities are from the 90s it seems. Paid too much for the name of Sheraton!!

Good Hotel and Staff but Internet not working well.

Been staying here for over 10 years whenever I'm in town for business. Great location, but so difficult to get a taxi, but that's Shanghai and not the hotel's fault. Metro station is just a short walk away if you don't mind public transportation. Great foot massage place across the street and there's a mall a block away that has a food court downstairs along with Bread Talk and Starbuck at the entrance so it's convenient to grab a bite.

Location good, hotel needs updating

The hotel is in a good location, but is showing signs of age (or poor remodeling the last time around). They are supposed to have 4 restaurants on-site - only two were open.

Clean, quiet hotel

Hotel staff spoke minimal English but were moderately helpful.

What more could you ask for??

Great facility. Breakfast buffet was amazing - bountiful selection, well presented and nicely prepared. Efficient check-in by friendly staff. Good wifi. Room entirely adequate for the price. Metro very close (2 minute walk) to hotel.

Meet my expectations

this hotel met all my expectations!! or even more. very good location -where ever you need to ride ,it takes 10-15 min. beatiful lobbywith the bar ,clean &comfortable room,soft and fresh bed sheets friendly staff,breakfast buffet is goood..,plus several restaurants it's almost 5 star hotel ! but price is much lower

Great location- next to the subway and a mall. Tons of food choices. Just a bit far from the buzz area

Quiet heaven in busy Shanghai

I stayed here 3 days the hotel staff is extremely helpful. The area is not too busy and Subway station Tangqiao is very close (exit 3). Next time Shanghai I will choose this hotel again. Breakfast is overpriced Rmb 170 as Well as high speed internet Rmb 90 but there is a shopping mall next to the hotel where They have an excellent bakery and internet in the lobby is free.

Great location (near Pudong airport), firm bed

Did not explore much. Checked in late around 9pm and checked out 5.30am following day.

Shanghai in and out

Clean economical 4 star hotel not centrally located in a tourist area -- but only steps away from Shamghai's vast and efficient metro system making it a snap to get virtually anywhere. I've stayed here before, so plenty good enough for me to come back. One small snafu at check-in, they somehow didn't have my reservation (which alway makes one wonder what went wrong. But I had a copy in my coomputer and upon showing it, they quicklyl provided the room accommodation including a small upgrade for the trouble. Sort of helped that I was Starwood Gold also. In the end was able to take the subway & trains from this hotel to and from Pudong airport as well as to Wuxi -- more comfortable than those long journeys would be in a smelly hot Shahghai taxi.

Hotel is convenient to several interesting sights. Hotel Chinese restaurant was very good.

Facilities: Nice ; Value: Affordable; Service: Courteous; Cleanliness: Faultless;

Well run hotel.

Everything went well here, no issues, and a good staff experience. Nice restaurants and bars, relaxed atmosphere for a Four Points, normally more fussy which I don't like.

Great location, good service, rooms need updating

The location of this hotel is great. There are three hotels in this corner including Sheraton Pudong, so there are many business nearby supporting hotel guests. Service was good and as expected for a Four Points in China. The guest rooms need serious updating. Outdated styling aside, the carpet in the room I stayed in was mottled with stains. Please at least replace the carpets, Four Points management! The gym was adequate - a few machines and some free weights. In would stay here again based on location, but only if I could not get a room at the Sheraton next door, which I was unable to this trip.

Pretty good value for the money

Only issue I had with this hotel is that the internet was not free. Internet was free in every other hotel during my trip to China.

Non smokers don't go!

You would smell cigarette when entering the hotel lobby.

Great comfortable hotel in Shanghai

Very comfortable stay....you wont be missing anything from home.

conveniently located

pleasant & easy to commute. Good Value.

Just sufficient

Was misdirected to the Sheraton You You hotel, then had to be directed to the Four Points next store. The hotel is not all that old but typical for China hotels is already showing its age. Room rate was okay.

Easy access

Great place to stay.. It is right by the subway system so it was easy to access anything you need

Good hotel, adequate

The hotel is not swanky, but it is perfectly fine if you're just staying a day or so. And the bus service to the Ningbo Sheraton was a convenient perk.

Business trip in Shanghai

This hotel is well located, close to good mall. The hotel's general condition is very good, it is good place to stay when you go to Shanghai for businesses.

Fair , if u want to be closer to new international expo or the world expo but if u want to be within walk in distance to/ near all attraction . This is not the best location

Value for money stay at 4 pont Sheraton

Decent size room for 2 Adults , spotless bathrooom , very appropriate furniture , Some minor irritants- the AC cooling in the room seemed to get lower during the night . needed to go next door to the Sheraton for a swim.

April 2012

Th hotel was very well located and clean but the service was questionable. Few people could speak english, the 29th floor restaurant was absolutely awefull (food and service) I was expecting a lot better being in Shanghai . I had stayed at the Four Point Quindao airport the night before and was very very satisfied with everything, hotel, service, food this was a great place. The one in Shanghai unfortunately unless they improve on quality/service I will not return

Better values in Shanghai for business travellers

Stayed for 2 nights during business in Shanghai. Hotel is a bit run-down compared with other 4 points I have stayed at. The price was okay but right next door is a Sheraton that had almost the same rate and would have been better. Main dissapointments: - carpet in room was very worn - general condition around elevators and lobby were subpar - the workout room had some equipment not operating - very busy breakfast area around 8am

Four Points Sheraton in Shanghai Pudong

The overall experience was awesome. The breakfast was awesome too except to be charged. Always like to stay at Four Points Sheraton. Definately will be back to stay. The only issue to mention was the second morning breakfast hashbrowns tasted like yesterday's reheated leftovers.

Shanghai Hotel

Very satisfied with the service and hotel ammenities. Location and surronding neighborhood is not in downtown, but the metro is 100m away, and 10minutes later you are there.

Four Points Sheraton in Pudong

Location is good as it is near to Tangqiao MRT station.

Need more customer focused approach

The lobby was very noisy and chaotic when I checked-in. The staff seems inexperienced handling big groups due to Expo. For non expo guests trying to check in there is no quick check in. I had to wait long time before all expo check in was completed. The hotel staff have problem with understanding English. I had the same issue when I stayed them back in March. For simple instruction about my dietary needs they had to transfer the call 4 times and finally hung up! Breakfast is expensive. I only found out after entering the breakfast room that the breakfast was not covered in my hotel charge! The reservation had no idea if my charge was included. During check-in the staff mentioned that I was upgraded to a new room and the High speed internet is free. However during the check out another staff wanted to charge for the internet use. I have stayed in Fourpoints in Taipei and Shenzhen. I will say it is day and night experience. I certainly see Fourpoints in Taipei is more organized and customer friendly than the Pudong Fourpoints. I hope the Pudong Fourpoints improve the customer experience.

Nice hotel- great location

Everything was superb during my stay on business with exception of the conceierge and check out. There was not enough staff to handle the amount of people. Although many staff members were standing around, nothing was happening and people were complaining. My vote would be to have less security members of staff and more who actually do something. I almost missed my plane as a result. One of the managers helped me bring my bags out to get a taxi after waiting 30 mintues to check out.

Good location, close to subway.

Good location, close to subway. Good price. Only breakfast and internet expensive

Be aware of the surrounding neighborhood

Our 7 night stay at this hotel was not too bad. Unfortunately about 80 mt from the hotel there is a place called Rosewood which is basically a tourist trap. People from Rosewood just hang out around the entrance of the hotel trying to collect customers for their scam. The ridiculous thing is that the hotel security basically knows what is going on but pretends that nothing is happening. I have told the problem and the disturbance of the situation to the hotel management. They seemed to not care as they have not got back to me about the solution not to mention that they already know. My humble opinion is that It is a shame and embarrassment for the name SHERATON. Anyway, next time we will definitely not choose this hotel for our stay. I'll definitely recommend the east Nanjing area for travelers for their lodging preference.

舊沒關係 但完全不保養

房間都是煙味 連浴巾都是煙味 不會再住

ザシェラトン

シェラトンらしいホテルでした

깨끗하고 편리함

정갈하고 청결한 객실환경 ! 가까운 지하철역 등 이 장점임

ジムなどの設備は古いがサービスも悪くないし部屋も普通だと思う。冷蔵庫だけもう少し冷えてくれると助かります、買ってきた時より冷蔵庫の方がぬるくなるので……。

Satisfecho

La limpieza muy buenas, el bufette del desayuno, excelente y la atención en general muy buena.

Hotel is old, but clean and staffs are nice and helpful

좀 오래된 호텔입니다 옆에 붙어있는 힐튼이 더 나을것 같으나 잘 모르겠네요. 아침 조식도 그닥 좋지는 않네요. 그냥 중간급 되는 호텔입니다 가지고 있는 브랜드 이름에 비해서는 좀 떨어집니다

I enjoyed the stay. Cleaning service was superb. The metro station is right next to the hotel and the lobby is big and clean. However, the equipment (TV) is pretty old. Sadly I requested a Taxi Transfer to Hongqiao Airport but it took quite long to aquire a Taxi. Hence I missed my flight.

none

객실내가 많이 건조한것빼고는 편안햇습니다. 청결하고 출장용으로는 괜찮습니다.

料金ほどサービスは良くない。

多年未到上海出差，果然還是商務首選，交通便利，價格實惠。

Overall hotel standard is worth for the price. Breakfast can be simplify with better quality instead of various choices but poor presentation and qualities.

地下鉄駅に近くて便利でした。

酒店好 地點好 服務好

已經住福朋由由喜來登很多次了，對這個地點和旅館非常滿意。我早上9點就到了，酒店人員也非常的幫忙，早點讓我入住。房間很乾淨，床也非常好睡。酒店的服務人員非常棒。網路速度也很快。值得推薦。

명성에 비해 다소 부족

전반적으로 오래된 느낌이며, 여느 중국 호텔의 넑은 객실 크기에 비해 국내 호텔 수준의 일반적인 룸 사이즈를 보여 줌. 욕조는 있으나 샤워 부스가 별도로 없으며, 비데도 없는 작은 화장실로 구성되어 있으며, 방문 시기의 쌀쌀한 날씨에도 불구하고, 난방 성능이 여의치 못했음.

きれいで快適でした

出張で2泊3日で利用しました。 浦東空港からはタクシーで1時間かからず、料金も150元程度でたどり着けます。 ホテルのすぐそばに地下鉄の駅、お隣のシェラトンにタクシープール、があるのでアクセスには困りませんでした。 また、ホテルの近くにファミリーマート、商業デパート、ユニクロなどもあるので、色々と便利でした。 フロントでは英語も日本語も話せる方がおり、特に困ることもなく、スムーズにチェックイン・チェックアウトできました。 お部屋は日本と比べると天井が高く、部屋の広さも十分でとても快適でした。

Close to the subway station, location is good, nearby has everything, price is a bit high compared with similar hotel.

Comfortable

Comfortable

エアコンの設定が効かない

室内の温度調整がしにくい以外は問題なし

朝食は充実してました。

Un hotel con gente muy amable, buen desayuno, camas confortables, en todo momento tratan de ayudar, Más que EXCELENTE!

This hotel just near by the Sheraton one was certainly at the top , but 10 years ago. Rooms are old (even if bed is ok) not refreshed , room service (clean the room, dining in room and laundry) service is excellent... but hotel remains old ... carpets , walls, furnitures are old and stains...

性價比好 地理位置方便

地理位置方便 房間收拾得十分乾淨 注意 房間隔音不太好 床很軟 枕頭也很軟 睡眠品質不太好 但總體性價比還是很好的

good

good

Room is big and bed is comfortable,but you can clear hear next door conversation

交通便利，是商務出差的好選擇

交通便利，是商務出差的好選擇。 位於市區，離地鐵近，附近也有商場，採買方便。 客房大小適中，舒適乾淨，服務和整體環境優，值得推薦。

交通便利、房間乾淨

位於市區，附近有地鐵站，環境乾淨、房間大小適中，但是床很大

It was nice to stay there, but my room had some problem. Water did not go down from my shower booth and a lamp was broken in the room. They fixed all the thing very quickly so it was good about service. Mostly there are local shops near there.

近滨江绿地，方便去跑步

床墊較舊的舒適度不佳